I had a great experience with Tileology. They were very helpful and were able to get my tile on…read moretime I ran into one snag of my doing and they jumped right in and helped me. I definitely recommend.

Terrible customer service. My mother-in-law requested a quote and was very open about the process…read more She was going through with getting quotes from other people at the same time and she told them this. She decided to go with another company and politely told TileOlogy "thank you" but that she would not be using them. Their customer service was very rude to her after getting this news and told her she was "not ever welcome at their store again" in a text message. Very unprofessional and rude.

I looked at flooring at North Hills flooring. They had a nice selection and Susan was very nice &…read moretentative. I had explained what I wanted a quote on (flooring) and had scheduled a day for a quote. I had reached out to NHF and explained that I would be out of town 4/12, but my realtor and mother would be present and know exactly what I wanted done. 4/20...I'm still waiting on a quote. I reached out to Susan who was very pleasant and stated she would call me back after speaking with Chip. Chip called me back within 5 minutes (called me Nathan, my name is Zachary) and was very rude on the phone, stating he was blind sided when her got to the property. He said he didn't know what to measure (why would you agree to do a quote without knowing what needed to be measured before hand?) even though my realtor, mother and Susan (sales clerk) knew exactly what I wanted. My realtor reported he wasn't very approachable. Come to find out he never measured and left, never informing me of this. Meanwhile, I'm sitting around waiting on a quote. I will never use NHF for anything. It sucks because Susan was great and they have great products. Chip needs to take a class on customer service etiquette. Go to Weckers, better customer service!

Once again we used North Hills Flooring to perform work in our home and we are absolutely thrilled…read morewith the service, materials and professional workmanship. The job site was kept immaculately clean throughout each work day with a final clean at the end of work day #5. With due care, we were able to use our kitchen and access the stairs to our 2nd floor while the work was being performed. The disgusting DIY flooring was demolished, the existing subfloor was screwed down virtually eliminating all of the existing floor squeaks, the installer relieved a hump in the middle of the kitchen, installed the Luan underlayment to the existing subfloor with literally thousands of staples, and sealed all joints with Ardex. The installer expertly trimmed underneath all wood moldings and kitchen cabinets so that the LVT could be installed underneath instead of just abutting the moldings and cabinets. There were 5 major areas that needed to be squared on the floor prior to laying out the tiles, cementing the underlayment, and installing the LVT. All 3 of the cased wall openings received identical reveals between the LVT and other flooring materials. New shoe moldings, cove base and transition strips were installed, and the entire job site was cleaned squeaky clean. This was the 3rd project done for us in our home by North Hills Flooring, and we will definitely use them once again during our next remodel. The owners, Chip & Susan Weile, are extremely knowledgeable about the products they sell, and they both have an artistic eye toward home interior design.

I just had luxury vinyl flooring installed in my living room, dining room, bathroom and powder…read moreroom. I could not be more pleased with the product, the installation, and the great customer service I received from beginning to end. Every attention to detail was paid. I am now a loyal customer. Thank you to all the staff but especially Mike and Joel!

Great job done by the team. They had the old stuff removed and the new carpet installed in about 4…read morehours

i used them for family room carpet. I was told they would move up to 5 pieces of furniture. No…read moreproblem. I asked how many installers were coming. I was told "one". My concern was how one person was going to move my large new leather sofa/love seat alone through narrow doorways, plus oak hutch. After 2 phone calls, I convinced them one person was not adequately. So, they had the installer bring his wife to satisfy me. This gal did not have the strength ...but, did the best she could. I was told by Wicker they generally only sent one installer. I was told, "well, he uses sliders and he generally figures it out". Wicker, your attention to detail and concerns was sadly underwhelming!

This is the third time we ordered flooring and we couldn't be happier. From the selection to…read moreinstallation, they truly are the best. Ann at the front desk was helpful in the selection and scheduling of our LVP and carpeting. Cody helped with picking out our bathroom LVP. Their installers were top knotch and our 100+ year old house certainly was not an easy install. Looking forward to redoing our kitchen, 1/2 bath and entry flooring in the future. Oh, and their pricing was reasonable too! We'll be back!

Worst customer service experience ever.I took two area rugs in to have them cleaned. The first time…read moreI went back to get them they were not ready. The second time they could not find them? They then refused to refund either the cost of cleaning the rugs or the rugs themselves. I now have to go to District Court to sue them to recover the monies that I am out of due to their incompetence. It wold have been better if they had just stated up front that cleaning two rugs was beyond their ability. I guess I now know why ever time I have gone in their store has been empty. I give them an "F" for customer service. Can't wait to tell the Judge this story!

Ed took great care of us. Installation went smoothly even though there subcontractor bailed out…read morefor health reasons. He kept his promises.