I had an amazing experience at this nail salon! Staff were…read morevery friendly and competent. They did a beautiful job with my manicure and pedicure. I received an unexpected neck massage and paraffin treatment for my hands.. Overall, was extremely satisfied Will make this my nail salon in the future!

If i could leave no stars, i would. It is tight in there, its like genuinely claustrophobic. They…read moredid not stop the asking asked multiple times, but they also cut into my nail. Then when was obviously uncomfortable they gave me the most painful massage. Absolutely hated it. There are better places to go. Worse experience ever :) please improve and reflect .

I've been coming to this location for over 2 years. Ciera is my regular wax specialist and she's…read moregreat. I hate getting waxed, but I love the results. Ciera gets the service done fast and leaves no trace behind. I really appreciate that from a wax center. I had a horrible experience years ago at another salon (Not European Wax Center) and the lady that did my wax took over an hour, not to mention she was getting some kind of weird kick out of me being in pain. I'm so grateful for the wax specialists here at European Wax Center, notably Ciera for always taking my appointments and getting me in and out quick. The ladies at the front desk are always very kind and get me checked out quickly. Always rebook for the next appointment. A day or two before my appointment they send me a text asking to confirm, which honestly has been really helpful considering there are times I don't know what my body is going to do and if I'll be able to get a wax done. So I'm grateful for them sending reminders. The room is always clean when I walk in. I know Ciera keeps her work Station sanitized before and after every guest. I have no doubts that she is a good employee. She definitely deserves recognition from this company, especially considering a lot of wax specialists come and go. She's been here for as long as I've been coming!

Shortened version; Waited 25 minutes past my appointment time to be waxed. My sister was turned…read moreaway without a hello or goodbye. Full story; My sister and I arrived for our appointment time with a few minutes to spare. My sister ends up going back first and comes out two minutes later. Apparently her armpit hair was not long enough to be waxed, and my sister was very upset. Not only was her waxing specialist very rude, with no customer service, not even a hello, But in her confirmation email, there was no instruction on how long the hair needed to be in order to be waxed. Her specialist didn't make her feel welcomed at all. I end up waiting 25 minutes past my appointment time to be seen (and was only seen because I asked for anyone available). I ended up asking the receptionist if I could go to anybody else if somebody was available, especially since it sounded like I was not going to be seen for a while. The only reason I am giving two stars instead of one is because Ashlie was phenomenal. She was so friendly and inviting, walked me through every step of the process, and was just overall phenomenal. There were apparently two staff available the entire time I was waiting for my appointment slot. I did not book with a specific stylist in mind, but waiting 25 minutes past my appointment time was ridiculous. Especially because the person who was going before me was not taken until my appointment slot.

Wow so this is the second time I've been to Heaven Spa. First time was my birthday and this time…read morewent for Valentine's day. Scheduling the appointment was easy as 1,2,3. Called and setup the appointment left my card on file to hold the appointment. Upon arrival the receptionist was very nice and friendly which started the relaxation process. When it was time to get changed they give you slippers and robe and show you to the locker room/changing room. There's showers, lockers, a toilet basic stuff but the lockers were clean. From there you go to 'the lounge' area as you wait for your massause to come. They provide light refreshments (water, coffee, tea, cheese and crackers) as you wait which was nice! Now the massage!!!!! Heated tables, warmed oil and a masseuse from the heavens. I told Lauren what my ailments were and she promptly went to work. It was fantastic! She hit even knot and pressure point and applied the perfect amount of pressure. I left feeling refreshed and ready to conquer the day. I would 100% go back again! My only suggestion is that provide discounts to those that write reviews for Yelp as well

The whole experience was amazing!! The atmosphere was great! The young lady Nina at the front desk…read morewas pleasant and friendly!!

There are different owners of L'Etoile due to Melvin and his partner selling to salon to a few…read morewomen hairdressers' who worked there prior to the selling of the business. This must have taken place about a year or so ago. The women who took over this shop are not understanding of not hollering/throwing people out of their salon because the person cancels an appointment. People cancel for many varous reasons. My one and only reason was to to lack of funds as their prices are not inexpensive, plus tipping others besides the person who styles your hair. However, I reschedule my appointment. As a new take-over business owners' must not scream/holler at customers when entering the salon for their hair appointment. Taking over that huge business, with all its help and other expenses is/was not a wise move.

I have gone to Le Toile for many years. Stephen B had done my hair for years as well. He was an…read moreexcellent hairdresser. Since Stephen had his unfortunate accident in his house I doubt if he will resume working there anymore. I had an appt and went over for my appt on that day & time and was told to leave because I cancel appointments. This woman just took obsession of the this salon since the two original owners have sold to her and I am certain a few others' involved in that take-over as well. I thought people were allowed to make cancellations if need be? In other words the woman threw me out of the shop when instead of keeping her ignorance to herself and not screaming at me in front of others. I have not been back there since and it's been at least six months.

Hi. Geneva did my braids a couple days ago i loved it. I loved her. I would like for jasmine to…read moreperk up a bit. She seems very pitiful her face. She seems like she has an attitude.

Jasmine took care of me as soon I arrived at the shop. My hair was gently washed by another stylist…read morewhen I arrived. After a short wait, I was next up. My hair was gently styled without using too much harmful products. I was more than satisfied with my hairstyle.

Go here -- Carla's is PHENOMENAL. I would absolutely recommend this place to anyone!! I got a…read morepartial highlight, cut, and blow dry by Jackie (who is so sweet) and it is my favorite highlight I've ever gotten. Both Carla and Jackie were super fun to talk to and really listened to my preferences, and they also gave me excellent recommendations. Great vibes in the salon overall, I'm definitely coming back :)

I have used Carla over the years for coloring and highlights. She is so talented and does a…read morewonderful job with choosing the perfect color for me. Thank you Carla.