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    Skin Haus AZ

    5.0 (1 review)
    Open 10:00 am - 10:00 pm

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    5 years ago

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    Michelle B.

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    Desert Smiles Dentistry - Above and beyond customer service. It's the little things

    Desert Smiles Dentistry

    4.3(67 reviews)
    6.1 mi

    Today care with Kim and Dr. Robles was awesome and they took the time to talk to me about issues…read more The front office was great and Melinda took the time to work with me.

    ONE STAR -- GET A SECOND OPINION BEFORE AGREEING TO ANY MAJOR DENTAL WORK HERE…read more I had been a patient at Desert Smiles Dentistry and went in on August 4, 2026 for nothing more than a routine six-month cleaning and X-rays. I left being told that I needed crowns or veneers on my four front teeth because, according to the dentist, I had been "cracking my teeth good" I was shocked. I had Invisalign three years ago, religiously wear my retainers, have always taken excellent care of my teeth, and have never had any significant issues with my front teeth. I've even done teeth modeling because of the appearance of my smile. The dentist pointed out visible lines on my front teeth and specifically told me these were new and that he had never seen them at my previous six-month visit. He then had his front office provide me with a quote for FOUR crowns. I was also told that if I decided to move forward with his proposed treatment plan, I could receive a discount because, ironically, the practice was having "Crown Week" at the end of August. He even told me that another dentist would probably try to convince me to crown my entire upper mouth. Thankfully, I did not agree to anything and immediately sought a second opinion. I was evaluated by another dentist today, and the difference in professional opinion was astounding. She explained that what I had been shown were craze lines -- common lines that naturally develop in teeth over time, similar to wrinkles as we age. She explained that the lines were internal rather than external, told me my teeth were essentially in excellent condition, and said she would not recommend doing anything to them at this time. She further explained that perhaps decades from now, as I reach my 60s or 70s and normal wear progresses, veneers might become an appropriate cosmetic option. She specifically did not recommend crowns on my healthy front teeth now. What makes this even more concerning is that during my 12-year-old daughter's previous routine cleaning at Desert Smiles, we were also told that she needed an expander. She has since been evaluated and treated by an orthodontist and got braces this summer. An expander was never recommended as part of her orthodontic treatment... Recommending four crowns on someone's front teeth is not a minor suggestion. Crowns require permanently altering natural tooth structure. Had I simply trusted this recommendation without questioning it, I could have undergone significant, irreversible dental work that another dentist believes is completely unnecessary. The fact that I was presented with a four-crown treatment plan, given a quote by the front office, and then informed about a "Crown Week" discount only added to my discomfort with the entire experience. Based on my family's experiences, I have completely lost confidence in this practice. I strongly encourage anyone who receives a recommendation here for expensive or invasive dental treatment to get an independent second opinion before agreeing to anything. We will absolutely not be returning to Desert Smiles Dentistry.

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    Desert Smiles Dentistry - A birthday card from the staff

    A birthday card from the staff

    Desert Smiles Dentistry - Phoenix Top Dentist 2017

    Phoenix Top Dentist 2017

    Desert Smiles Dentistry

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    Skin Haus AZ - skincare - Updated August 2026

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