I loved the Massage session with Anny. Super professional and secure of her work, she even gave me…read moresome advices after the session

Rough, heavy "Swedish massage" resulting in broken capillaries and inflammed, sore skin. Sketchy…read moretipping and payment, with extra fees for using a credit card. Hopefully our experience gives others an idea of what to expect. I wish I had read the other Yelp Reviews before we went to Zen Spa. Other people have experienced the same roughness in their massages, and the same coerciveness with tipping and payment. Swedish Massage I booked a massage for my 20+ old son. He is an athlete and has had many massages at other spas, including deep issue/sports massage. When we arrived, the "therapist" suggested a 90-minute session for $110. For today, my son did not want a deep tissue massage so I asked her to confirm that this session would be Swedish and he could tell her to make the pressure as light as he wanted. She confirmed yes. Payment and 30% (or higher) "Suggested Tipping" When it was time to pay, she asked me to hand her my credit card, and then as she initiated the payment, she asked how much I wanted to tip. Since it was a $110 session and I customarily tip 20%, I said "$22". However, she did not just add $22. She pointed to a printed sign that listed "Suggested Tips for a $110 session" and the smallest suggested tip was $30. This is a 27% tip, far above customary. In all other businesses I've dealt with, I am the one to tap my credit card, and I can privately enter whatever amount of tip that I choose. But at Zen Spa, the therapist held my credit card hostage while asking me to tell her how much I wanted to tip, as if it was a set amount obligation and not the client's choice to show appreciation for good service. I was taken aback by how presumptuous she was, but decided that I would just tip the 27% and be done with it. The payment should have been $110 for the service plus $30 for the tip, for a total of $140. However, the receipt total said $142. I pointed to the sign that said the 90-minute Swedish massage was $110, so the total should have been $140. She kept insisting that her total was correct, and only after I kept asking did she point to a different sign that said that there was a $2.00 fee for using a credit card. My guess is that they were passing on the credit card companies' fees to the client, but they didn't want to change the published price list, so they created a smaller sign that said that there would be a $2.00 extra fee. Really deceptive. Rough Massage and Broken Capillaries After we left, I asked my son how it went. He said it was a terrible experience. We understand that there may be bruising or redness, but he has never had that with deep tissue massages at other places. But at Zen Spa, with a supposedly "Swedish massage," the woman was so rough with her hands and a tool -- perhaps a massage roller -- that he had to tell her to lighten up. The result of all the roughness is a back full of broken capillaries and inflamed skin (see photos attached). This is not normal. Less important, and rather funny, was that the spa room smelled like garlic. This place was definitely not peaceful and zen. One positive thing I can say about the spa is that they take precautionary safety measures because of the neighborhood. Another therapist/owner said that they lock the doors to the building when they are in sessions because "there are lot of bad boys" in the area.

Absolutely horrible customer service. I called multiple times throughout the day regarding my…read moreappointment and no one answered. After trying repeatedly, someone finally picked up the phone 5 minutes after my scheduled appointment time had already passed. Instead of apologizing or trying to help, Alani, immediately claimed they never received any calls and basically told me there was nothing she could do. No accountability, no effort to resolve the issue, and no concern for the fact that I had spent all day trying to reach them. It's unacceptable for a business to ignore calls all day and then refuse to help when their lack of communication causes a problem. The receptionist was dismissive, unprofessional, and completely unwilling to assist. Based on this experience alone, I would not recommend this place to anyone. I would also like to clarify that I had no issue paying the cancellation fee if it was required. My concern was that I asked multiple times about the possibility of rescheduling my appointment, but that option was never offered or discussed. Instead, the conversation repeatedly focused on the cancellation policy and fee, without any effort to explore an alternative solution or accommodate a reschedule. Better communication and customer service in this situation would have been greatly appreciated!

My daughter bought me a gift card for a 50 minute massage on Mother's Day. They were running a…read morespecial where you could choose an "add-on" treatment as well and also get a "fresh eyes" treatment. I stopped by the store about a week before I wanted my massage to check the place out and schedule an appointment. I was very impressed when I walked in; it was very natural and relaxing inside. I was able to book a massage for the following week with no problem. The woman at the desk told me it would save time if I filled out the mandatory forms online and I should also arrive 15 minutes early. I came back for a 10:00 appointment a week later. The lobby was empty and it appeared that The NOW Massage had just opened. My masseuse, Anastasia, came out to introduce herself and to get to know me a little. The rooms are partitioned off by thick beige curtains and the sounds of waves crashing seemed to be playing throughout the facility. The table appeared sturdy and clean. There was a hanger for clothes and a box yo leave all other belongings in. I had chosen the hot stones as my "add-on" and I received a wonderful, relaxing, enjoyable full body massage. Anastasia was fantastic I and if I return in the near future; I will definitely request her again. Afterwards I was offered infused water while I left my tip for Anastasia. The staff did try to sell me a monthly massage membership; but I told them I wasn't interested at this time. They weren't really pushy; and I think a monthly massage membership sounds great; it's just not in my budget right now. I did give the card with the details to my husband and suggested it would be a perfect gift for me in the near future. I was very happy with my hour at The NOW Massage, and I know I'll be back again in the future.

I've been coming here for a while, and JoAnn always does a beautiful job. Her products are fresh,…read morehigh quality, and you can tell she truly cares about her clients. I recently had an issue with a chemical peel, (not JoAnns fault) and she immediately redid the entire treatment without question. That says a lot about her character and the way she runs her business. She stands behind her work and genuinely wants her clients to be happy. In addition to facials, The Wellness Studio does massages reiki reflexology and so much more. If you're looking for someone who is talented, honest, and cares about the results, I highly recommend her.

Joanne is amazing. Her facials are perfect and relaxing. A perfect 10. A true hidden gem.read more

I received a Groupon as a gift for a 60 minute Swedish massage and 15 min Hydroluxe (water table…read moremassage) as soon as you check in you are seated in a small lounge to wait for your therapist. My session was scheduled for 7pm but I didn't get placed until 7:15pm. I didn't think much of it because I figured she was go to 8:15pm. I was led to an calmly lit room with nice soothing music. My therapist asked what level of pressure I preferred and if there were any areas I wanted her to focus on. She did a great job, I hadn't gotten a massage in quite sometime I forget how nice it felt. Every so often she would check on the level of pressure and comfort. I enjoyed every minute of the massage. Unfortunately when it was over I realized she only did a 45 minute session. It would have been nice to get the whole 60 mins but I'm not the type to complain. At least the service was good so I was satisfied with that. After the Swedish massage I tried the hydrolux water bed. You're able to control the speed and pressure of the machine. It was pretty neat to try out. Overall the experience was good. The facilities were clean and staff very friendly. I would recommend this location to anyone looking for an inexpensive massage experience.

I have had a membership with this place for over five years. They just recently upped it and the…read moreprice is still fair and reasonable. The Customer Service is subpar, but my therapist Jamila is amazing and I'm having a hard time canceling my membership just because of how good she is. I don't live in the area anymore and I drive over 40 minutes just to have a session with her. Overall, the spa is good, and I have tried a couple Therapists that have been good prior to finding Jamila. I did also find my Facial ‍ lady here, but they have a high turnover rate when it comes to aestheticians. I followed her to her personal spot. It's worth a shot if you're wanting to try the spa!

Had a facial here and they did a great job. Super relaxing and professional. Highly recommend for…read moremen too!

Vida and Sal changed my life! If you are looking take control of your body, mind and life, this is…read morewhere you need to be! Thank you for getting me through these few months, could not have done it without you.

Alexa the skin care specialist is AMAZING. I leave there glowing and have monthly appointments with…read moreher. She's been taking care of my skin for close to a year now and I get compliments all the time! No Botox or fillers. Just my own flawless , bright skin. Highly recommend!!!!

I had Lisa do a lymphatic drainage massage and it was great. She found knots and spots and places…read morethat I didn't know existed. Although my legs hurt a bit they were really tight and I had no idea. Now I feel better but she was great. If you end up liking it you can become a member

My boyfriend and I went here today for a couples massage for Father's Day, and it was a wonderful…read moreexperience! The location doesn't look like much from the outside since it's tucked away in a shopping center, but once you walk through the doors, it is incredibly peaceful, clean, and smells amazing. We were greeted immediately by very polite and welcoming staff. Our massages were done by Jenny and Vivian, and they were absolutely extraordinary. These ladies definitely know what they are doing! They targeted the exact areas I mentioned were hurting, and my boyfriend asked for deep tissue, which he definitely got. The therapist's technique, perfect pressure, and knowledge of exactly how to stretch the muscles was delightful. We also chose to upgrade to the hot stones, which was a fantastic added touch. With such perfect pricing and a team that truly understands the art of massage, we will definitely be back.

My therapist couldnt have been licensed. Ive had 100 massages and this was byfar…read morethe worst ive ever encountered. She started off simply pushing on my back. After 10 mi utes i told her i was expecting a deep tissue. At that point she started attacking my back with movement that were erratic. I yelled out in pain which lasted 3 additional days. I was given a gift certificate and they responded with the bottom of the barrel experience. They shouldnt be in business passing off that woman as a therapist

Customer Service is excellent. Staff is Very helpful and knowledgeable about benefits of the salt…read moretreatment. Very clean.

Great love the vibe, accommodating and friendly the guy that massaged me was great one of the bestread more

I've been to Bella Vida once before several years ago and did not like it. However recently I…read moredecided to try it again. I badly wanted it but did not have the resources. I was however able to pay with Apple pay which is something that attracted me to go there once more. Definitely never again. I don't normally like female massage therapists. They or she are not strong enough to really get in there. I thought she dilly dallied way too much. She was fumbling with oils and it kind of felt like she was stalling and not really into it. At one point she even dropped a bottle of oil. I understand work sucks but I'm paying a lot of money so suck it up and do the work. She barely pulled my muscles or stretched any bones. Terrible job.

I am here from out of town and in need of some lymphatic massages. I found this place because it…read morewas near the hotel i am staying at and I'm so happy that i did. Beatriz was amazing!!! I came in for a total of 6 massages during the duration of my stay and she went over and beyond every appointment. She was so sweet and made me feel extremely comfortable. I couldn't be happier with my experience here. Next time i come to town i will definitely be returning.

I've been getting facials with Vanessa since 2014. My skin was very sensitive and had pretty bad…read morerosacea. It's been a journey but since receiving facials and being put on a skincare routine for home, my skin is completely different! She is professional, knowledgeable, and absolutely amazing!

My mom received a voucher here and gave it to me. Vanessa was so nice and so knowledgeable! I had…read morean amazing experience and I'll definitely go back to her!