An amazing time was had! Not as young as I used to be but I STILL enjoyed running, jumping, falling and laughing with my oldest grand-baby. Nice clean space for the little ones to be free and have some good clean fun. She ordered cheese pizza but wanted to continue jumping. She claimed to be thirsty but continued to jump and play. Her only break was for the bathroom then it was back to jumping. My grand baby had such s good time that she was sad to go. Of course, being the AWESOME grandma that I am, I promised to bring her back. Lol. I asked her if she was tired or sleepy, she told me no. Wasn't in the car for five minutes and she was knocked out. read more

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I don't like writing reviews, but I feel compelled to warn others about my experience with Sky Zone Orland Park. Their handling of billing and customer service is beyond unacceptable. Like many others have reported, I was repeatedly overcharged despite canceling my membership. They continued to bill me unauthorized charges totaling $100 over two months. I made multiple attempts to contact them--calling several times only to be met with a full voicemail box, and sending emails that were completely ignored. There was zero effort to acknowledge or rectify the situation. At this point, this is not just an oversight--it feels like outright theft. The complete lack of response from their management makes it clear that this is either negligence or intentional. Businesses that operate this way should not be allowed to continue taking advantage of customers. I strongly advise against doing business with them. There are plenty of reputable alternatives in the area that actually respect their customers. I am disputing the charges with my bank and keeping an eye on other reports of similar issues. If this pattern continues, legal action, including a potential class-action lawsuit, may be necessary. Consumers deserve better than this. Edit - Response to their response 02/26/25 Your response is a generic, copy-paste reply that does not acknowledge the specific issues raised. The fact that multiple customers have reported the same billing problems, and yet your only resolution is to push us through another delayed email process, speaks volumes about your business practices. I've already attempted to resolve this through calls and emails that were ignored. Furthermore, the image of the "Business Owner" on your profile appears misleading, as research suggests a different individual actually owns this location. Really you are race swapping identities? You all are hardcore. If a company cannot even be transparent about its leadership, uses race swapping tactics, how can customers trust it to handle their money fairly? Is my research wrong here? See attached screen shot from 02/25/25. Based on your response I more strongly then ever advise against doing business with them. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Orland Park, Illinois

I have reached out several times by phone and email without a response to this day; to express my deep dissatisfaction with the experience my family and guests had during my son's 8th birthday party at the orland park facility on Friday 4/18/2025. What was meant to be a special and joyful celebration turned into a stressful and disorganized event due to multiple issues caused by your team's poor planning and communication. We were instructed to arrive 30 minutes early for check-in, which we did. However, after checking in, we were told we had to wait another 30 minutes before we could begin the party activities because our reserved time did not start until 1:30 PM. This information should have been made clear beforehand. We were initially told by front desk staff that we would be using Room 1 on the first floor, and that we could not bring in our items until 3:15 PM. When I asked why we had to wait and whether only one room was in use, no one could give me a clear answer--even though I saw multiple rooms vacant. As a result, I was forced to leave an $80 cake and party favors in my car. Meanwhile, guests arrived with gifts, and I was left awkwardly walking around with them due to having no designated space. At 3:15 PM, when we were finally told we could enter the room, Room 1 was still occupied. I was then informed--without prior notice--that we would instead be using Room 4 upstairs, one of the vacant rooms I had previously noticed. Upon arriving upstairs, I saw the room next to ours already fully set up with another party's belongings, suggesting further confusion and overbooking. I have attended several amusement parks and this one by far is the worst! read more

I have been charged many months by this business for a membership I canceled. They do not answer phones, the email I sent went unanswered, so I had to go through my bank to file a claim and still have not recovered all the money I had lost to this company without authorization. Please beware of signing up for any promotions as they will be almost impossible to get out of, speaking from someone who has been conned firsthand. read more

This place is great for kids! Keeps them busy for hours and active. However, the staff is slower than molasses. The bathrooms are horrible. Garbage all over the floor. Dirty. read more

The kids enjoyed it very much so in all I would just use caution and common sense and pick a day and time that is not going to be so crowded. Read below for my experience: Incredibly crowded on Saturday afternoon. We happened to be there for back to back birthdays (unplanned) so I can vouch that Saturday morning was way less busy than the afternoon. If they are in compliance with the fire department, I'd be surprised. But common sense tells me getting so many people in a trampoline park is not a good idea (business wise is great, I suppose) Also, some areas are in need of maintenance (safety wise). Some protected grommets falling off corners, etc. I saw little guidance from staff for safety concerns, you are basically on your own as a parent trying to tell bigger kids to be careful while running near smaller kids. I had to speak to a couple jumping too rough as one hit one of mine accidentally. I didn't see smaller kids designated areas, it was pandemonium out there...at least in a Saturday afternoon, emergency services were called (someone broke their arm as someone else fell on top of them), I hope I'm not overreacting. My $0.02. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Orland Park, Illinois

please avoid this place. I am a school nurse and I have had 2 students get injured on 2 different dates this month. We are talking about back injuries which impact your whole body for weeks. One student even said the staff was making fun of a kid's weight and made him cry. Places that care about profit over safety should be shut down unless they take measures to promote safety. Management if you need some tips, try limiting the amount of people allowed on trampolines at a time. Have sections for big kids be separate from sections for small kids. A signed consent does not protect you from negligence. read more

It's absolutely disgusting/dirty with trash everywhere. The foam pits are falling apart with pieces of foam everywhere. The employees are extremely rude, as well. read more

The initial entrance is over crowded the place is full of smoke from the pizza ovens which is dangerous for people with respiratory issues.The food is WAYYYY over priced when this is a place for children. The wait for your party room is 2-hours after the charge is way over the top...REALLY??? I wouldn't recommend this place to anyone, it was total chaos.This is not fair to the parents that pay so much for their children to play and enjoy their birthday. What a shame. DON'T GIVE YOUR CHILD A PARTY HERE . ..TOTALLY DISAPPOINTED read more

It was supposed to be toddler time. But most of the kids were much bigger. That's my primary issue. The space seems fine, and the people who do attendance seem lovely. But the problem is the noise and basic demeanor. For toddlers, this place is just too much. read more

I had my sons birthday party there on Saturday August 3rd. It was so hot. The A/C was not working at all. These poor kids were sweating so bad. Everyone could not wait to get out of there. We rushed through our party and left early it was so hot in there. No fans running. I would suggest not throwing a party here. Our party host didn't do much but bring our food out. She didn't serve the food and came back once to check in. My poor cupcakes frosting melted from the heat. I have contacted corporate. I'm hoping to hear back read more

I had my daughter's 6th bday party at this Orland Park, IL location yesterday (8/3/24). On the phone call 2 days prior from a SZ member, there was no mention of the AC issue stemming from a fire in June. Everyone in my party was sweating and miserable it was horrible. I had guests leaving early because it was so bad. I would have postponed or canceled if I knew about the AC issue. I'm in disbelief that they have been selling parties for 6 weeks, knowing the AC isn't working properly. Of course, no one wants to speak with me because they are avoiding my request for a partial refund! I am beyond upset that this happened, and they are acting as if it is no big deal. read more

Sky zone is the best trampoline park ever in history. I flyed safe. I love sky zone soooooooooooo much

Just got turned away because I won't shoot chemicals and in my seven-year-olds body, we refuse to give him the vaccine, so he can't jump around with his four year old brother. We will never be going back to this place again. Maybe you should stop serving food so kids can play! Now we're headed over to Urban Air, I'd rather give them our money. It's a business's personal choice to follow an unconstitutional mandate...it is not law! So tired of this BS read more

I took my little cousin and nephew to Sky Zone they had a blast! I purchased a groupon for a steal and the only thing I had to buy is the socks. The socks are reusable after you throw them in the laundry. You are allowed to walk up with your party as long as you stay on the black mat. There is food and drinks available for you to buy. They accept credit cards if you are wondering. read more

Yesterday 8/3/24 my daughter had a birthday party at the Orland Patk ,Il location. It was so hot we were sweating just watching those poor red faced kids trying to have a good time. We were told that a fire in a connecting business on JUNE 21ST was the reason their air wasn't working properly..that was 6 weeks ago and they've continued to rent these party packages in this Chicago heat the entire time. They gave my daughter no warning when they called to verify party 2 days earlier. This literally ruined our granddaughters party because people left with their kids early. It was 92 degrees here yesterday. All other people having parties were very upset too. Now they're avoiding my daughter ,because she's asking for a partial refund. If you have a party planned soon..be aware of this problem..be ause they're not going to tell you !! read more

During these challenging times the employees and guests are not wearing.masks. I asked the employee why they're not enforcing it and he said because Pele just don't wear them... Ok! That's a great answer...not sure that I will be cloning to this place any time Don.. read more

Truly excellent experience for a birthday party. For less business, try scheduling the party for mid week.

We planned my daughter's birthday there. It was SO crowded on a Saturday. It did not feel safe. I wonder if they broke fire code. The employees didn't ensure safety in the jump areas. They just socialized with each other. Car only had the room for the last hour. It's way too expensive to only have a private room for an hour. The beverages and pizzas were not ready by the time the kids went into the room. It made for very thirsty kids for the jumping hours. I would not recommend hosting there. read more

We went for a birthday party and my daughters $60 boots were stolen. I carried my daughter to the car during the wonderful Chicago winter wonderland. Follow up: I Called right before closing, still no boots or socks have been found. Management said they will mail us comp Jump pass.. that eases the pain a little but I can't believe someone would steal a child's socks and shoes from a party cart in a party room. I'm mind blown. Everything not locked away is up for grabs, even in a party room. Lock up your belongings! read more

Went there. Regular ticket cost the same as their monthly ticket cost. I bought the 2 regular tickets for basically $70. Then I go in like man I need somewhere to put my stuff. The only thing I see is the lockers that cost $6 so I buy. Then I turn around and it's literally cubbies behind me on my far right side. They literally made it so I wouldn't see them there and would buy the locker. What really blew me is when I went in and it was the most underwhelming thing I've ever seen in my life. The obstacle courses were broken. The rock climbing was taken down. The trampolines and other activities they had there were so lame. I really wanna give this place 0 stars but I can't. It is so bad I will absolutely never go back. I left within 10 minutes of being there. Wasted my money and my time. I suggest never wasting a cell trying to go here. read more

I took my grandkids last month /November.. to this location today /January 2nd I notice someone charged my card for $55.00 at this location .. not sure how or who did this ... to me it's an inside job / people worked there ! Be careful using your credit cards in this location or who knows all location . Will never go here again read more

Listen. I'm a trampoline park lover. Don't get it twisted. But this was so incredibly god awful. First of all we walk in and it's so crowded that we're ushered around and yelled at by workers. I know the busy aspect isn't their fault but please don't take out your stress on a group of teenage girls, thanks :) Second, we were yelled at even more by an employee who was telling us (loudly) that we were doing everything wrong and treated us like we were stupid. My friend was in tears. Third it was DIRTY in there. Like so dirty I felt like I was going to catch a literal illness. Fourth the environment there is not friendly. We smelled weed like every other step and there were kids shoving people and running around. We got pelted with foam cubes to the point where I had to go to the bathroom and wash out my eyes because there was fuzz in them?? SAVE YOURSELF TROUBLE AND JUST GO TO URBAN AIR!!!! read more

Worst experience ever . Skyzone need to re-train their staff and learn to speak to people and acknowledge their presence I get it we are 25 min away from Chicago but no need to bring all that street crap in here read more

I had a terrible experience at this Sky Zone. First off, both dodgeball courts were under repair - which wasn't labeled anywhere on the website that I saw. On top of this, I was allowed to go through literally every step of check in and let through the gates without a mask. Then, once I went to actually get on a trampoline, I was told I wasn't able to jump without a mask. I didn't have one (which I clearly understand was my fault), so I was forced to get a pass for another date at the same location. My problem is not that I wasn't able to jump without a mask, it is that I wasn't informed of this policy until I had paid for everything and got all the way up to the front of the line for the trampoline. Overall, I was extremely disappointed with my visit. read more

Went here for a Birthday Party. Kids were running and knocking other kids over and staff were too busy talking to each other to pay attention. Pizza was burnt to where you couldn't even eat it. read more

I'm a little torn. Honestly I felt like the place was clean and the staff actually seemed pretty great for likely making minimum wage at a venue like this. Both our kids had fun. We had a great time up until our 5 year old got really hurt with his foot stuck in between two of the trampolines. We landed in the ER with a bad sprain and thankfully No broken bones. The staff at the local hospital said they get a TON of breaks and injuries from there. It was definitely fun but I'd likely not go in the future and proceed with caution. read more

Took the little cousins here and they had a blast. This is the perfect place for younger children to jump around have fun and get all their energy out. I also had fun jumping with them and trying the obstacle course. It is the next day after the visit and they have yet to stop talking about how much fun they had. read more

What a waste of time and money. Sky zone in Orland Park was a total let down. We took our kids ages 5-11 here on a day off of school. We arrived at 9 and there was barely anyone in the park. We were pumped. Until we stared walking around and half of the attractions were closed! Why would we spend full price on something when half of everything was closed? So bizarre. They should definitely have posted that things were closed... when we went it was the rock climbing walls, dodgeball, some basketball nets, the jumping pillow... I let the supervisor know we were upset as $70 is a lot of money for 1 hour of no fun. She said we could have free passes. I already have the punch card, why would I need more passes, especially when the place isn't up to standard? I am still waiting for someone to call back... read more

From my personal experience, after bringing my 11 year old son numerous times, is that this place has taken a turn for the worse. The employees do not care, do not pay any attention, therefore no one is enforcing the rules sky zone set in place. It becomes dangerous. It's seems like it never gets cleaned. The bathrooms should be avoided unless you're really desperate. read more

I came to town and wanted to take my grand kids to a fun place so we decided to visit. We arrived a little late but Lily was so very helpful and very busy but she was good with multi tasking and getting everyone taking care of. She even gave us an extra hour because of how busy it was and she was helping so many others . read more

I took my kids here today. It's overcrowded with an unhelpful staff. The entire place is very dirty, and there are holes in the jumping mats. A lot of the activities were closed as well. What a waste of time and money. We bought tickets for 60 minutes, and my kids didn't even stay the entire time. They were disgusted and bored. We left quickly. I would definitely suggest not coming to this location and to spend your time and money elsewhere. read more

This location has it together! I got the 30 day pass for my kids. Super good deal! This place is SUPER clean and SUPER organized. More than I can say for 90% of places of this type. The staff is beyond friendly and helpful. I cannot say enough good. In three weeks, we've come five times. My son hurt his back two weeks ago and they were on top of it with the attention. Offered him ice. Etc. I get that these days places like this are over cautious and don't want to get sued but the managers and workers here genuinely care! We are loyal to this location forever! Great job guys! read more

Worst trampoline park I've ever been too! Would never recommend it to anyone! Never coming back. We bought tickets on Groupon to save some money! Once we got here we waited over two hours in line to get checked. Because we passed the open jump time from waiting in line, we had another added expense. We had to buy glow in the dark shirts and socks to be able to jump. Cashier did not seem to care at all that we were upset. The bathrooms are nasty. The place itself looks dirty. If I could give it less than 1 star I would. Don't waste your money or time! read more

The place is filthy, the staff isn't qualified. Had a group of kids running around all over the freestyle zone with no consideration of smaller kids. I told them to be careful with the kids smaller than them, then one of the kids began to bully my niece and nephew. When I brought it to the attention of the staff, they just looked at me like I had 3 heads. The kids grandmother said that all the kids run around and didn't care that her grandchild was bullying my niece and nephew. Trash... The staff did nothing about it and continued to let the little bully and his friends run amuck with the possibility of hurting other children. Needless to say, we moved from that area and stayed away. Staying away from this place forever. You'll probably catch a staph infection bc it's so filthy. No sanitation wipes anywhere. Skyzone doesn't care about bullying or your child... Take your kids somewhere else. read more

8/17/19. The trampoline park was packed! The facility was understaffed and the crowds were overwhelming! I spoke with Andrew and he said due to labor cost they were limited on staff. He said he was doing his best to rotate his staff from the front to the back of the park. There were so many areas that were unsupervised. How can they not see the liability! He mentioned safety is the priority but, if that was true, they should have limited the access to the park! read more

Sky Zone Trampoline Park - In a section for 5 Kids it is doubled. You can see multiple kids per section. - Trampoline Parks Near Me - Orland Park, Illinois

WOW! I had an amazing experience at my first jump park with my children! Two workers named, Rami and Ziad, made our experience 100x better. They assisted us with any issues we had and directed us with any concerns. They are great workers! read more

Cool things to play on, but the whole place is filthy. Garbage everywhere. Very little staff. Someone should grab a vacuum cleaner every now and then. read more

No complaints here, each employee that I interacted with was pleasant and very nice. I was there for a party and the experience was a good one. We had 2 employees "serve" us pizza and drinks and so many other things that they did, like light the birthday candles and so on. It just seems like they went above and beyond to make sure we were well taken care of and it was duly noted. The place was clean, the bathrooms seemed well taken care of and it was just a pretty good experience overall. I would definitely go back, the only thing that sort of bothers me a bit is the waiver that you have to sign if you bring a child to jump, it's pretty intense. Make sure you read the waiver in its entirety and please watch your children while they are jumping! The waiver made me not want to go but it was a party for family, so of course I went, but be careful and again keep a close eye on your children. read more

I had a birthday party for my son there yesterday. Ellie was our party planner. I upgraded to an Ultimate party; this comes with 2 party planners, T-shirt for birthday child, 4 pizzas, unlimited drinks, and isolated dodge ball for 30 minutes. 1. We had one party planner (reason given was because of call offs). 2. Our time in court was never told to us or posted (Ellie said things were "messed up" with our party). 3. The children were not directed appropriately or accounted for by planner. 4. My husband cut and served the cake. 5. I served pizza and drinks. 6. The presents were not brought into party room because she forgot to bring them in- 7. One of the kids were injured there and before they gave her ice, I had to fill out an incident report. 8. Kids that showed up late to the party were told the party hadn't started yet, when the kids were all jumping already. I would not do it again. It was an awful experience. read more