"While this is a nice physical facility, we had a horrifying and deeply upsetting experience with a staff member who ensured we would never return. On May 11, as the facility was closing, we were being hurriedly rushed out. Needing an emergency drink of water, I briefly wetted my hands at the water fountain because we were in a hurry. A female worker immediately lost her temper and began screaming at me in front of everyone, calling us 'disgusting,' 'animals,' and 'horrible.' I was standing with a group of Jewish kids, and it was entirely clear from her tone, targeted hostility, and use of the phrase 'you guys' that her verbal abuse carried deeply offensive, anti-Semitic undertones. There is absolutely no excuse for a staff member to scream at customers, let alone use highly derogatory and discriminatory language toward children. This worker was toxic, disrespectful, and created a hostile environment. Management needs to immediately review their closing-time camera footage, identify this employee, and take immediate disciplinary action. My family and friends do not feel safe or welcome here under that current staff member." read more
