I had an exceptionally bad experience with this company. If you don't have to deal with the owner, that might not be your case, but it's not worth the chance in my opinion.
Reader's Digest version: my appointment wasn't communicated correctly, couldn't get hold of anyone at the company for hours, and after my jump was cancelled due to weather, it took months to simply get a voucher to try and jump again. Since then, I have not been able to get a call back from the owner to set up an appointment (and why should they? They redeemed my Groupon.)
My story begins with a birthday present. I got a Groupon for a jump and scheduled it with the company they had outsourced for this task (I didn't know that at the time.) I show up at my scheduled time to a sign by the side of the road. No one there, no indication of where the field is. I call all the numbers I can find and get no answers (but many promises that I'll get calls back.) 2 hours later, I get hold of the actual office and am told how to arrive at the field. Go through my training and get ready to jump (the staff was great, by the way,) but right around when we got to 10,000' the clouds closed in and I wasn't able to jump. So we go back to the ground, and they ask if I want to try again since the clouds are clearing. I was (visibly) upset, due to the frustration of waiting hours to make this happen and getting worked up about jumping out of an airplane (I'm a pilot - I get out of an airplane after I land it,) and said I wasn't ready for it that day. The person at the desk told me they couldn't give me a voucher, but since I didn't feel comfortably trying again that day, left anyway. That they said I couldn't get a voucher was vehemently denied by the person who said that and the owner (because it's not their policy.) I was in the process of moving out of town for school, so wasn't able to immediately try again.
The next steps involved me calling dozens of times to try and figure it out before my Groupon expired. I finally got to speak with the owner (Julie) and she agreed to give me a voucher good for a year from our conversation if I agreed that she could redeem my Groupon. That seemed OK to me, so I did it. She explained all the previous issues I had experienced by telling me about how difficult it is to run a business with a small child and asking if I could take her situation into consideration when making my judgements. I had no choice but to do that in my case. While I recognize there are challenges involved with running a business, I rarely feel that it's my place to take them on as a customer, yet was made to feel that way by this business.
Cut to recently (this happened a couple years ago) and I have finished school and was hoping to get some mercy on my (admittedly, expired) voucher on a recent trip home. At the very least, it should have been worth the value paid to Groupon (as that's their policy, but, as stated above, I let them redeem the Groupon, and in so doing technically forfeited that value.) I called to make an appointment, and when I was finally able to reach someone, the person on the phone was pleasant (again, great staff) and promised a call back. That call hasn't come. I had hoped that they would understand my personal situation in the way I (was forced to) understand theirs, but that doesn't appear to be the case.
If you are able to book an appointment and go jump without dealing with management, you could probably have a pleasant experience. But the chance of something going wrong makes that not worthwhile in my mind. read more