The patient arrived at Orlando Health Medical Center with severe symptoms, including a blood…read morepressure over 220, shingles, a migraine, and a history of multiple collapses. The patient felt severely dehydrated and requested water, ice chips, and IV fluids repeatedly but was denied basic hydration for an extended period. Medical staff, specifically a nurse named Matthew, were described as dismissive, unhelpful, and verbally aggressive toward the patient. The attending physician was perceived as rushed and failed to address several acute issues, including a bladder infection, ear infection, and the patient's autoimmune disorders. The patient collapsed in the ER while seeking water and felt they were treated with suspicion and malice by staff during the incident. Hospital supervisors, Ruth and a lead shift nurse, allegedly gaslit the patient by defending the nurse's behavior and dismissing the patient's complaints. The patient reported a significant lack of understanding and skepticism from the staff regarding fibromyalgia and other autoimmune conditions. The patient was discharged at 2:00 AM while still symptomatic and felt forced to leave despite being too weak to walk or drive. The patient eventually received proper care at a different hospital and has filed a formal complaint with the ADA.

My wife had to stop in for a Major pain in the side -(not me). The service level from the front…read moredoor to the 3-4 nurses, PA and Dr. was beyond what was expected- I would highly recommend if you have a need

Care was dismal at best. The quality was even worse except for two workers. NO ONE Cares there…read moreabout the patients!

From the owner: At Encompass Health Rehabilitation Hospital of Clermont, we are committed to helping you or a loved…read moreone recover after a serious illness or injury. After a stroke, brain injury, hip fracture or other complex orthopedic or neurological condition, our expert clinicians combine the latest technologies with real-world simulations and advanced therapies to help you achieve your goals. Your care team will include physical therapy, speech therapy and occupational therapy experts; rehabilitation physicians and nurses; case managers; dietitians; and more. While at our rehabilitation hospital you will receive 24/7 nursing care and three hours of therapy five days a week. Patient rooms include a television, phone and free wifi.

Very disappointing. Long story and many examples. These people were not concerned about my…read morerecovery. After finishing an exercise, I had to wait while the technician spent time elsewhere. So, much of my time was spent idle. I stated this in a survey sent to me. The following session, I was confronted about the survey, which I would have thought confidential and anonymous. This was very unprofessional and made future experiences awkward. There are a couple people who concentrated on my progress. They were mentioned in the aforementioned survey. There was also a financial dispute, which I won't discuss here, that ended in me cancelling the remainder of my sessions.

My doctor prescribed some physical therapy for an issue am having with my leg. Being an amputee I…read morestopped by instead of calling in hopes of finding out what that therapy may entail. I was greeted by a lovely receptionist upon entering the facility. This young ladies name was Melva, who listened to my story the pulled up details about my situation. It was refreshing to encounter someone who was so pleasant and professional in this day and age. As far as I'm concerned she went above and beyond in providing me details regarding my situation. Cora is very lucky to have her as an employee and is an asset to their company!

Outstanding team of specialist, managing chronic pain with modern treatments. The staff is…read morewonderful and the doctors are very competent.

Dr. Placer took care of my foot pain with an injection and later prp. I am back to running again…read moreand pain free!

if I could give it a negative rating, I would this place is absolutely horrible. The rooms are…read moredisgusting and old, even in the supposed new part that I was in. The food is inedible. It looks like dog food. The staff with the exception of Cole in PT and Mia and Joanna in the administration office, their staff shouldn't be working there. They're not equipped most of them to handle patients that have multiple surgery recoveries. I asked for help from one of their care team, and she refused to walk me to the restroom saying that if I fell she would be in trouble. They fried my iPhone by placing the cord in water and then denying the whole thing and I had to go out and buy a new iPhone when I got home.Go anywhere else don't go there if you want an amazing rehab go to encompass. They are incredible. This place shouldn't even be in business.

Not really the cleanest place I've visited in my life; in fact, it reminded me of the migrant camps…read morein Guantanamo Bay, Cuba with residents wandering aimlessly, staff that appeared overworked, and that unavoidable smell of urine as you walk in the front door. If you love your loved one, take them elsewhere. If you just don't care, this place is perfect.

It's a shame that I am an Orlando Health Employee and it is such a run around to get physical…read more therapy help. I called on a Tuesday and I was told it would take 72 hours for a referral . The PT order was in computer but would not even schedule.I tried to call in 2 days but was told I would not be called until after 72 hours. I am an employee with employee insurance. What do we have to check that a simple phone call can't fix. Now when I finally get called it is a full 3 weeks before I can get in for evaluation . I was admonished because I cannot come on a certain day at 8:00 a.m.I had already said I work 6:30-3.I also have to follow up with orthopedic in 6 weeks so I would maybe have 2 weeks of therapy before my follow up. I work and I'm sure my manager wouldn't appreciate me taking off for this visit. I don't feel I should use pto when I offered 2 different days or anytime after 2 pm. It's a shame that we work hard and cannot get help. When the rehab was in the small ortho building, they were so helpful and accommodating. They had less staff and shorter hours..Maybe they are not making enough money on employees that they leave other slots for higher paying patients. I hope the people answering the phones don't need the services in the future. We are all trying to get well and stay healthy. Good luck trying with this business

I absolutely have to say that the front desk staff (Jennifer especially) and the PT staff (Ashley…read morein particular) are the friendliest and most courteous people I have met in healthcare. Jennifer makes the process of checking in seamless. She is so incredibly professional and such a pleasure to see in the mornings Ashley has made the post op physical therapy experience so much more tolerable with her personality. Even though the process has been painful after my shoulder surgery her expertise, guidance and encouragement made me look forward to my next session. The entire staff at FSI has been awesome but I have to give KUDOS to Ashley and Jennifer for going above and beyond in patient care and satisfaction Iris Santiago

Have nothing but good things to say about this group. Dr Patterson listens well and knows his…read morestuff. I've been a patient for 6 years. Today got called back immediately. Staff very nice too!

Wonderful staff and they really helped me shoulder and elbow pain. Felicia really new what to do…read moreto help me progress in my movement after breaking my arm in two places.

Ability Rehabilitation Clermont, FL I have just completed…read morethree months of physical therapy for a complicated reverse shoulder replacement, that was the third surgery for that shoulder in 8 years. Tom Oliva was my therapist, and he is truly amazing! The front staff, Shivani and Shantee are professionals at juggling schedules in a caring and kind manner. They will work to get you in while they make you feel like a very special person. Tommy is the most gifted therapist, creating a program that got my shoulder's pain level down, and increased its mobility and strength. He LISTENED after asking how the shoulder was feeling, then created a program that used different exercises, each time keeping the therapy exciting and progressing. There was NEVER a "set routine" that I was told to perform. He uses manual manipulation and massage of the joint at EACH session and as needed to reduce pain throughout the session. He has such a positive attitude, making the sessions fun and innovative. My surgeon, Dr. George White found the results outstanding for range of motion as well as strength and well beyond the expectations he had for the surgery. If you need physical therapy that relieves the pain, and results that will amaze you, go to Ability Rehabilitation in Clermont, and you will be so glad you did.