My girlfriend and I drove 40 minutes for a 6:00 AM appointment that we had been waiting months to…read moreattend, only to be told upon arrival that the MRI machine was out of service. What was most frustrating was not the equipment issue itself, as unexpected problems can happen, but the lack of communication and follow-up. We received no advance notification that the machine was unavailable, which resulted in us losing valuable time, travel expenses, and a morning of work. We were also disappointed that no effort was made to help us reschedule before we left. We were simply told that the scheduler was not available and that we would need to wait to hear from someone later. Patients who have waited months for an appointment deserve better communication and a clear plan when issues arise. A phone call, text message, or immediate rescheduling option would have prevented a great deal of inconvenience. I hope this feedback is taken seriously and that steps are put in place to improve communication and patient service so others do not have a similar experience.

Had to go to the emergency room on February 1 with complications from Oral Surgery was seen by Dr…read moreKelly. He along with the entire staff from check-in to check out for amazing. So happy to have them close by!

Fantastic medical staff at the Orlando Health Ocoee campus. Everyone was hospitable and very…read morehelpful. Food was also great.

Extremely Disappointing Experience -- Poor Medical Care and Lack of Empathy…read more I came to this hospital with severe pelvic pain (8/10), heavy bleeding for 10 days with blood clots, severe dizziness, and extreme weakness that barely allowed me to remain standing. I want to clarify that the check-in staff was very kind, and the nurses were also caring and professional. My negative experience was specifically with the medical care I received from the doctor. From the moment she entered the room, she never asked how I was feeling, how severe my pain was, how much I was bleeding, or how intense my dizziness was. She simply told me that some tests had been ordered and that we would wait for the results. When the results came back, she told me that I had an infection and that she would give me a pill and Tramadol. She then told me that she felt comfortable sending me home. I clearly explained that I was still experiencing 8/10 pain, severe dizziness, and such extreme weakness that I could barely stand. Despite this, her recommendation was simply to lie down when I got home and, if the pain continued, to return to the hospital. Seriously? Sending a patient home with severe pain, heavy bleeding with clots, dizziness, and extreme weakness, and simply telling her to come back if the pain continues? To me, this demonstrated a lack of empathy, attention, and commitment to the patient. I did not feel heard, properly evaluated, or taken seriously. People go to a hospital because they need to feel safe and receive appropriate medical care--not to be sent home feeling practically the same or worse, with the feeling that their condition does not matter. My experience with the medical care I received was horrible, frustrating, and deeply disappointing. If you are sick and need to feel that your symptoms are truly being heard and your condition is being taken seriously, based on my experience, I cannot recommend this hospital. I sincerely hope the hospital reviews situations like this, because patients deserve to be heard, taken seriously, properly evaluated, and treated with compassion and humanity.

I have returned for a second time for physical therapy at this location. My first was a few years…read moreago for my neck and shoulder and now I'm here for my Achilles tendonitis. The staff and therapists here are very friendly and personable and they really challenge patients to work hard and they are intentional about giving us homework exercises, too! The facility is neat, clean and comfortable with flexible scheduling that offers appointments as early as 7am until as late as 5pm Monday through Friday. The PT's here are very professional and they are tough, but they make it clear that their goal is to help each patient improve and recover. So if you are looking to be massaged and pampered, go find yourself a spa. These people are well trained and thorough and they don't waste time coddling whiners. I had the chance to go to a different PT group but chose to return to FL Hospital Sports Rehab and PT because I really trust their ability and approach.

Great hospital with great service. Treated me nice and I was in and out in a reasonable amount of…read moretime. How refreshing! LOL

A great hospital that provides excellent care and quality resources…read more We have utilized this hospital a few different times over the years, and continue to come back when we are sick or hurt. Something that stands out to us about this particular facility is the resources available here. We know that this hospital is prepared for any situation that may arise which we find comfort in.

I had the unfortunate experience of being a patient in Advent Health (Orlando) just a few weeks…read moreapart in June and July of 2026. In both cases, I suspect my hospitalization could have been avoided. Advent Health is good for "Thoughts & Prayers". My "journey" began in July of 2025. That's when I noticed a sharp increase in fatigue after minor physical activity. After an EKG which suggested a possible heart block, my PCP referred me to a cardiologist. I chose one at Advent Health that I had seen 7 years earlier and knew my history. The cardiologist ordered a stress test in January of 2026. I'm not uneducated, and reviewed those results myself. They indicated a heart block with substantially restricted blood flow in the lower chambers. The follow-up visit with the cardiologist wasn't until April, so I called the cardiologist. He said the stress test came out fine, and the indication of a heart block was merely a test error. When April came, I found out that he would not attend, but a nurse would explain the result of the stress test to me. I needed no further explanation. I should have found a new health care provider immediately. I was still very fatigued after minor efforts, but trusted the doctor. I was pushing 79 years of age, after all. Perhaps this is all I should expect. On June 13, 2026, I woke up and felt extremely weak and dizzy. I took my blood pressure: normal EXCEPT that my heart rate was 30 beats per minute. Google said I was barely alive. I had my husband take me to the Advent Health ER in Lake Mary, which jumped into action and had me in a helicopter to the hospital in Orlando within minutes. I had a Third Degree Heart Block. At the hospital, I had a temporary pacemaker implanted. Two days later, a permanent pacemaker was installed. Everyone involved was responsive, professional, and pleasant. I spent most of my time in the ICU. My cardiologist, however, never saw me. Instead, he sent an associate from his office to the hospital ICU to ask how I was doing. Once out of the hospital, I was to resume my normal activities and medications. But my previous meds to reduce high blood pressure were now keeping it so low that I felt sick. I called my PCP, who said follow directions given by the cardiologist. So I called the cardiologist and the surgeon who performed the implant. The next day, a nurse responded that I should eliminate one and take the other "as needed". I ended up taking NOTHING, and still my blood pressure was no higher than 110/60, even after my heart rate was up to 104 beats per minute. I made more calls. No one ever called back. On July 5, 2026, I woke up and could NOT catch my breath. I was gasping for air, but to no avail. Another trip to the ER. Another helicopter ride. I had an acute pulmonary embolism - blood clot(s) in the lungs, undoubtedly caused by the surgery. Indeed that was about the only possible explanation for the symptoms I had recorded. But despite my many calls to supposed medical experts, no one at Advent Health thought to even mention that possibility. At least I woke up. After a few hours on supplemental oxygen, I had an emergency catheter-directed embolectomy. I.e., they sucked out the blood clots blocking the arteries. I could breath again. Once again, the staff in the hospital were mostly fine. Some of the night shift in the ICU seemed like they might be trainees. One spent 30 minutes and MANY painful attempts to draw blood. I should mention somewhere that the hospital food was inedible. Moreover, they put me on a low salt diet for no reason, then concluded that I had a sodium deficiency and gave me an IV drip. They did a test for glucose immediately after serving French Toast and syrup for breakfast, then decided I was hyperglycemic and put my on a restricted calorie diet. These things aside, they made heavy use of microwaves, turning even the best attempts at 'food' into rubber. The staff did all they could to remedy the situation. Kudos to them. Arrest the chef. But food is a trivial matter compared to important health issues. My primary complaint about Advent Health is that THEY DO NOT TAKE CALLS SERIOUSLY AND THEY DO NOT CALL BACK. My gut tells me the cardiologist should never have dismissed the results of the stress test as an error - especially since a prior test indicated the same thing. Surely, someone with medical training in cardiology should have acted on the indications of blood clots after surgery, which are hardly uncommon. Yet my many calls resulted in slight interest. They give a 24x7 "hot line" for issues after discharge. In my case, the wound reopened, bled a lot, and we wondered if I should still take the blood thinner. They would call back with answer. They never did. They weren't slow with the bills. About a quarter million for each visit to the ICU. To that they added $48,000 for "air transport" I didn't ask for and which they said I would NOT be billed for. There is an Orlando Health hospital next door. GO THERE.

To the President of the Orlando Health hospital network: Mr…read more President, I would like to inform you of the excellent care I received on July 21, 2026, while undergoing endoscopy and colonoscopy procedures at Orlando Health--specifically at the Horizon West Hospital (17000 Porter Road, Winter Garden, FL 34787). It is my observation that people are generally quick to make poor service known. However, when they receive excellent care, they often forget to share that experience or bring the high quality of service they received to the attention of the institution's leadership. The individuals listed below were very kind, gracious, and patient in providing information, explaining the procedures, and answering questions from me, as well as from my wife and daughter who accompanied me. The team that cared for me consisted of: Dr. Andrea Fialho Dr. Aviles - Anesthesia Elena - Prep Nurse Ramona - Recovery Nurse Tay - Nursing Assistant Christina (Endoscopy Nurse during the procedure)

I scheduled my procedure a month and a half ahead to make sure I could have arranged it with work…read moreand also having someone to help me. Two days before the procedure they call me that they changed the time. I told them I purposely planned this way ahead to plan and the person giving me a ride would not be available at this new time. Their only solution for that was offering another appointment two months away. I ended up driving myself so I could park and then have the person just pick me up instead. I found out there was a free valet for patients however, I had valuables in the car so I decided to go to the Self Park, which meant I was an extra 15 minutes late because there was traffic and it went up slowly. The digestive center was amazing, it was very modern and beautiful, clean and all staff was friendly and quick. The whole experience for the surgery part was amazing. Doctor Bang was really amazing and kind. All staff were excellent, I would ring the bell and two seconds later someone was already there to help. after the surgery, there were some small complications so instead of going home, I was brought up to a room. From here on the experience was not that great. I asked the assigned nurse for water and juice which she never brought, and I never saw her again until transitioning shift to the next nurse. I ended up calling and the head nurse was very kind and brought me something to drink finally. When I was out of water, I had to call again because I had not seen anyone in a long time and staff had come to pick up a food tray which I never received. They finally showed up with a dinner plate at 6:30pm. I am on a liquid diet, so I was very happy and hungry even it was not a food plate. It had a popsicle, Jell-O, juice, tea, and broth. I was so hungry I ended up going down to the cafeteria and buy a meal. I had denied an IV fluid as I can drink through my mouth however they refused to remove the port which I understand is protocol. At 5am my hand was hurting so bad I demanded it to be removed and they finally did. I also removed the heart monitor because I was tired and wanted to sleep. The morning staff was very friendly. As I was still on the liquid diet I went back downstairs to buy me something to eat this time I tried the Main bean coffee shop. All staff was friendly and helpful on my last day. All credit for dr bang that deserves 5 stars!

Hospital is beautiful. Lobby looks like a hotel. Hands sanitizer all over the place…read more The only thing, we went to see a friend's father, he's suppose to be on isolation, the staff that we approached didn't give us that information. I think, it's important that visitors are aware of this situation. There were signs by the door but, a lay person might not know what that means. I didn't see a sink to wash my hands when I went to the bathroom. I saw one sink in the room.

imaging Center I…read morecame for an examination and I must say it was fast and pleasant. The staff very professional and the imaging center was clean. I recommend Orlando Health Imaging Center.

My daughter came in for a high risk pregnancy. She had to deliver her baby early due to some health…read morecomplications. Nursing staff were so informative. Always letting my daughter know each set that was going to be taken to insure her and baby would be as safe as possible. Keeping her not only informed but keeping her at ease. But they also helped making her family that was there comfortable. Which made it easy for us to help comfort her as well. After my daughter gave birth, baby was also well taken care of. They really make sure with so much information for new parents and experienced parents make a smooth transition home. Cafeteria was in my opinion great. I didn't know hospital food changed so much since I worked in one. We did have a staff member tell us food was actually better a few months ago. But they probably don't have much experience with small town hospital food. Staff in Cafeteria were so nice. Cafeteria was clean everytime we went in(which was for all 3 meals). We didn't really feel need to leave to get anything to eat. I would recommend this hospital to any mother.

This is my first procedure here at this location and the staff was so kind and helpful. Staff made…read moresure I was warm during the entirety of my stay along with a heater and a massaging wrap on my legs. They were informative about each step of what they were doing the entire time. I like the fact that they set you up in a pre-op room so that you can spend time with family before you go into a procedure. Then once you get your medicine, if you're like me you would just pass out immediately. Lol . Just say loving words to your family before you go into your procedure is sooo important. I was extremely sore afterwards and had tons of bruises but I bruise easily. I figured it would happen. The staff was sooo kind throughout the experience. Thank you again.

Nobody wants to go to the hospital, whether it is us in the hospital or if we are visiting someone…read morewe know and/or love, but overall, my visit here (visiting someone) was a decent enough visit (as far as hospitals go). There is adequate parking, the staff were professional, snd the hospital looks relatively new. Again, no one wants to go to the hospital as a patient or otherwise, but this was a decent visit.

I entered into a Apopka on August 6th and stayed for one week on the second floor where upon I was…read moretransferred to Advent health Rollins to see Specialists there. I came back to Advent in Apopka and stayed on the 4th floor for another few weeks I was inpatient for a total of almost a month. I was taking care of by an exceptional team of Nursing and CNA staff that met all of my needs with kindness and thoroughness. I can never think the care teams that worked with me.

BEWARE.... Time to…read moreget results and plan of care is insane. I was sent two other peoples medical records so was I being treated based on my results or the other patients reports I received??? Thats a serious HIPPA violation and then would not give me my records after several requests and then are threatening to charge me or they will ONLY send to a physician.... I am a BSN and know that's NOT true....

Let me start by saying, Thank God I found this practice! They literally saved my life... Frandzie…read moreis the most compassionate, caring medical professional I have EVER been to... She truly cares for her patients... and wants to help them get well... I felt like I was dying this year...literally...I couldn't stand without toppling over or running into walls, I couldn't put two thoughts together... I'd forget what I was trying to say MID-WAY in a sentence! I looked like I hadn't slept in months...deep, dark circles under my eyes...my family was super worried about me... I had begun to "get my affairs in order". :( I didn't want my husband or kids to have to get rid of useless stuff when I was gone... they'd be dealing with enough emotional issues... so I was trying to make things easier on them... WHILE just enjoying the rest of my days... Frandzie was determined to find out what was wrong with me and help me... I had blood work done, got some other tests done that I'd never even heard of before, and went to several specialists she referred me to, personally... She went above and beyond to take care of me... Come to find out, I had completely STOPPED producing hormones... Apparently that's a really bad thing...It was suspected that I might have Addison's... Thankfully, that's not what I had... Through her very thorough testing...she discovered the reason my body stopped functioning like it was supposed to. It was actually something super weird that you wouldn't think would cause any issues... One of the medications I was taking (that a different Dr. prescribed me), ALMOST killed me. Once I got OFF that medication, I started improving... I'm not 100% yet, but I'm on my way to being well... :) I'm no longer running into walls, or toppling over... and I can think again... I don't seem like an Alzheimer's patient anymore... :) I am thankful to God that I found this practice and these wonderful people... especially Frandzie... :) The office staff are wonderful! Always kind and willing to help me in any way... I feel at home here... The office at Vanguard Medical Center, is such is so warm and inviting...and when you're called back to a room, it's so cozy... more like a home than a medical office... And Frandzie sits with you and talks to you like a REAL person... You KNOW she cares... Not like most medical offices, where they come in for 5 minutes IF you're lucky... and they give you their best guess... and hope that it works... I LOVE going to my appts here because I know I'm being well cared for... This is the first time in my entire life that I have real hope of getting better... I have other health issues... and I know Frandzie is working to help me live a normal life... Not live a sick life... I wish I had gone to a Functional medicine practice sooner... Thank God for Vanguard and all their wonderful people... Because of them, (and Frandzie), I am alive... :) I'll take Frandzie over ANY medical Dr. out there, hands down! :)

This is a nice beautiful place - well done even though it is an hospital - really architecture wise…read morevery wise. It is close to Winter Garden, even though this falls under Windermere, Florida - it is on the border or close to Winter Garden - this takes you close to Winter Garden Malls and Chili's etc... it is 2 miles from Chili's of winter garden, Florida. It also connects through 429 as you know odd numbers are North south and even numbers are east west in this country

Very convenient location for Windermere/Winter Garden patients. Always in and out and the staff is…read morevery friendly. Clean facilities with ample parking. Likely limited appointments but I've never had an issue, even had to switch a few with no problems. Highly recommend if you are an Orland Health patient or your insurance network provider has an office at this location.