Came in for a simple watch link removal and left thoroughly impressed. The 1916 Company is a…read morebeautiful store, and Gregory Fisher made the entire experience top-notch -- professional, personable, and welcoming. This is what great customer service looks like.

Went there to buy a watch. The store is beautiful the lady at the door greeted me and was very…read morefriendly. They have so many brands of watches. They also have a lot of nice jewelry .My salesman Keane Jackson was great to deal with. I purchased the watch I wanted. I have been a repeat customer. And will continue to be a customer.

This little shop is a hidden gem (no pun intended). The owner and staff care about your experience…read moreand try very hard to give you what you want at very reasonable prices. Highly recommended

What a professional staff and excellent customer service! I highly recommend you check them out!read more

Gabe and Ruben are congenial and helpful shopkeeper. We've been purchasing Bar Mitzvah gifts for…read moreour nephews and grandsons, over the past 5+ year. G&R always have a large and varied stock of high quality jewelry and Judaica items. We've always found just the right kiddish cup that reflects the personality of the young recipient. Thank you Gabe and Ruben, Jonathan and Shulamit Finkelstein

Excellent jewelers. They are knowledgeable and treat their customers with respect…read more A hidden "jewel".

I had my wedding set sized and soldered here, and the work was absolutely beautiful. The…read morecraftsmanship was flawless, and everything looks perfect. The turnaround time was quick, which I truly appreciated. The team was incredibly welcoming and made the entire experience comfortable and easy. I will definitely be recommending this jeweler to friends and family! - jess

Losing FOUR rings! WOW! Kind of tells a story about attention to detail, doesn't it?!?read more

Mitchell's Jewelers created a GORGEOUS diamond engagement ring for me! It was our 35th anniversary…read moreand time for an upgrade. They really listened to what I said that I wanted and at the same time gave me helpful suggestions for things that I wouldn't have thought of on my own. They also helped me with replacement of a lost opal in a different ring, and repaired an amethyst ring that is at least 70 years old.

I needed a ring for my daughters birthday. I saw one I really liked on their website, called to ask…read moreif a different gemstone could be used and if it could be ready within a few days. yes, Yes, and YES! Since I purchased it sight unseen I was a little nervous. But I picked it up today, and I am very happy! While there, I took a few minutes to look at their other jewelery and noticed they carry a nice variety of beautiful and dainty jewelry (which I love). My experience with them both on the phone and in person was great; from beginning to end they were professional, helpful, friendly and accommodating. Thank you, Mitchell's Jewelers!

I've had a few pieces repaired here and they were efficient and pleasant. One bracelet belonged to…read moremy dad and I needed it made smaller to fit me. When I went to pick it up, they noticed right away that it was still too large so they they redid it correctly.

Read some of the other reviews and HAD to respond for the store. One of the few stores who do all…read moreof their own work from design, making wax model, casting, stone setting and finishing. Person didn't like what they offered her, then don't sell, but to call someone dishonest because you didn't like what they offered is just plain ignorant. After being in the store a lot, i can tell you that they are not raciest, hard to be raciest against African Americans if the owner is from Panama. You get buzzed into high value stores now to protect the store, you only let a certain number of people inside at one time. if they didn't approach you it was because they were busy. Money has no race. They have made a number of pieces of jewelry for me, have done a great job at a fair price . Some people need to get over themselves.

Fair and expedient. Safe and classy. Only designer jewelry. Offer water while you shop.read more

I rarely write reviews but I wanted to share my experience. We have three friends that purchased…read moretheir engagement/wedding rings from Samuelsons. My husband purchased my diamond engagement ring in 2012. He worked with Paul and Cara. My husband's budget was tight and my taste is very expensive. I LOVE my ring and I couldn't be happier. I receive multiple compliments on a daily basis. We were so pleased that we went back for our wedding bands. My band is a 4 carat eternity band in platinum. We shopped around before we purchased and another jewelry store tried to sell me the same band for $3,000 more!!!!!!! We were honestly so happy that we've been back to purchase a few watches and a ring since our wedding. I'll never go to another jewelry store. You can't beat their prices, honesty and quality of service. If you're looking for quality diamonds/jewelry or if you're looking to trade in your jewelry with friendly service in a respectful and trusting environment, this is the place!

Folks are very nice and friendly. Took my wedding band there to be resized. Fantastic job! And, it…read morewasn't very costly at all.

Decent price on putting rain and winning band very knowledgeable and helpful. had a check in a few…read moreminutes and was. out the door.

Quick repair process for my beloved gold monogram necklace!…read more Was repaired perfectly within 24HRs and cleaned to shine like new. I am very happy and found the pricing reasonable. Street parking is very easy to find near here, or if you live in nearby canton/brewers hill/Highlandtown, you can walk! They are fluent in English and Spanish, too.

With hesitation, I left my favorite watch with them because they couldn't do an on site battery…read morechange. They told me it would be ready tomorrow for 3 days. They are not responding to my calls or texts. I went to the store in person 2 days in a row because they told be "tomorrow" I am getting frustrated and worried about my watch. If they would have given me an honest answer to begin with, I would have accepted that and taken my business elsewhere. Now my watch is nowhere to be found and no response. I texted them in English and Spanish. It indicates my text has been "read", but no response or call. I just want my watch back and I don't care if they changed the battery!!!!!!!! Update: watch is ready and they added a new band similar to my old one at no charge. I'll add 2 stars for their effort.