We have purchased well over $7000k of furniture from this store over the past few years. Recently purchased a sofa/recliner. Upon inquiring about the warranty for the sofa we were told that if anything was wrong that he would ensure that the issue was taken care of and if it could not be corrected he would trade out for a new sofa. After having the sofa for only a couple of months it started breaking down. When we contacted the store manager about this issue we were once again "ASSURED" that he would rectify the issue and if the issue could not be fixed, he would offer a new replacement sofa. This did not happen. While the store manager did try to fix what he thought was the issue it did not work. And now the store manager is not standing behind his words/promise to us. We were told it's up to his regional manager. So bottom line is that his "Promise"/"ASSURANCE" was nothing but puffing (blowing smoke to make a sale). This store is NO LONGER our go to store for furniture. If you tell a customer (or anyone) that you will stand behind the item sold, then honor your words. This is definitely bad customer service and leaves no room for recommendations to others to shop at this store!! read more

In my honest opinion Dave, the manager is RACIST and BIAST! I worked there for a few and was asked to do things that others didn't! Tanner the owner now never even said hi or bye to me. But spoke to all the others with flair. The building is old, cold and full of leaks because they refuse to put money into a 50 year old building. There are far better furniture stores with a modern selection, price and building! read more

I've been meaning to leave a good review on this place for a while. When I moved into my first apartment I bought a really nice sectional from there. They gave me a discounted price and even delivered all the way out to Johnson City for only 75 dollars! That was in 2020, and since then I had a piece of the sectional break (No fault on them at all). We called to see if they had any idea how we could fix it. They offered to order the parts or to just sell us a new piece for the price they get it for. We opted for replacing that whole side and not only did they deliver it with no additional charge, but they also took out our old broken piece for us. I would 1000% recommend them! Great furniture, great prices, nice staff, and FANTASTIC delivery service! read more

Midway Furniture - The couch I bought - Furniture Stores Near Me - Bristol, Virginia

I recently purchased 2 sectionals and a bed from Midway. I was lacking a lounger so due to the need for a new bed I asked if they could deliver it early. They did but they left out an ottoman, once they found it I had to go pick it up or attempt to. When I walked in I was greeted by the manager I was telling him how unhappy I was that the ottoman had been left out and I had to go pick it up. Well , he basically told me I was wrong in my feelings. I told him he was being rude and I needed to leave before I got really mad I also proceeded to tell him to never say a customer was wrong again . That customers are always right . I turned to walk out of the store the manager screamed" well maybe 30 years ago at Burger King" is it normal for a manager to scream at a customer??!!is this the customer service that we are now becoming accustomed to. We have bought our furniture there since 1995. That is our go to place anytime we needed something. After this is over ,I am not sure if I will buy from them or not. As long as that manager is there I doubt it! I would like to say our sales man Drew has gone above and beyond to make everything right. After this on Saturday I noticed a cut on my new couch but they ordered us a new one. read more

I have personally shopped at Midway Furniture for 30 years. I was always pleased with their furniture and sales staff until the experience during the last two months. My husband and I have spent over $9,300 in the past year. Unfortunately, Midway will no longer be the "go to" store for our furniture needs. We ordered two sofas in May and received them in June. We knew right away they did not sit the same as we had tried in an Ashley store. Reviews online reflected there was now a change and a problem. We were "granted" an exchange for two different sofas. Within about three days, we were having multiple quality issues and defects with both reclining sofas. (Ashley Furniture requires that warranty claims be made through the seller-Midway Furniture). Inferior workmanship, lack of quality and defective mechanisms is evident. After a visual inspection by a staff member and submitting photos, it was determined that both sofas are indeed defective. Only recourse from from the manager that has repeatedly talk to me in degrading tone and manner (which has deeply offended me) is to receive two more of the same inferior, problem ridden sofas. They will not be used in our home, as this will continue to be an ongoing problem that has already caused us so much anguish. Also, the price charged in the store can be substantially higher than posted on their website. I failed to notice this until after the transaction.. the price charged for each sofa was $440 more than the website price. With tax, this was a $926 overcharge. The former manager was always very congenial and easy to work with when making purchases. That is no longer the case! I will no longer recommend this store to "ANYONE"! read more

I have bought several pieces of furniture from midway is the last couple of weeks . They have been great with helping me find what I want and giving me a exceptional price at the same time.they make you feel at home while you are going through the process of finding what u want . I would highly recommend working with them you won't regret it read more

Midway's website is not updated regularly, so unavailable or discontinued items show as "in stock". I asked a sales person about it, and she said, "Oh, it sounds like we need a suggestion box, don't we? Too bad we don't have one." And then she walked away. I came in to the store to find something similar to the item I asked about, and was willing to consider other options. But hell, if you don't offer decent customer service, I ain't going to beg you for it. They have decent prices, but if the prices are that low, the product quality is probably low. Oh well, doesn't matter if you can't get someone to help you in the first place. read more

This place is a joke. My wife and I ordered our furniture on 3/5/19 (a bed frame and two dressers). We were told that it would be 2 weeks and we could have it delivered. Two weeks comes and we get a phone call the day it is supposed to be delivered that it is damaged and they are going to need to reorder. Nearly four weeks later my wife calls them and we are told that they "forgot" to call us. We finally get a delivery date some weeks after that. Their excuse is that they are down on delivery drivers because most of them quit. I don't blame the drivers from quitting. I wouldn't want to work for this dysfunctional company either. Anyway, we were told by a "manager" that it would be delivered May 4th(almost two months to the day later) by 3 pm. We were also told that we were going to be the only delivery on that day. On May 4th, we receive a call at 2:21p saying they just loaded up and were coming. So we waited. At 3:30 I called and was told "we just loaded up and we are coming, but there is someone ahead of you". Also we are told that the is by himself and needs someone to help carry the furniture in with him. We had already asked a relative at this point to come over and receive the furniture but there was no way she was going to be able to help carry it in. My wife and I had somewhere to be at 5pm and we needed to leave. At 4:30 the driver calls and but now it is pouring rain. We agree that it would work better if he came on Monday now between 9am and noon. On Monday, having lost all faith in this company, I call at 10am just to check and make sure. I get told that they don't make deliveries on Monday and the only guy working that can drive is at the dump and is running errands for the rest of the day. One day of work lost. I reschedule for Friday. She told me I would get a phone call and they would be there before noon. They show up with no call at ~10:40 and I am at the front door and I watch them take the first dresser off...grinding the front on the back of the truck. I stop them at the front steps and tell them I won't accept that one. I walk to the truck and notice that the only other thing there is a sectional couch. No other dresser and no bed frame. They told me they don't have any paperwork on it. Two days of work lost. I then drive to the store location. There I finally meet the lady I've been speaking to on the phone in person. (I didn't catch her name and when I tried to call back to get it, the phone is off the hook. It has been that way for over an hour. She had long, curly blonde hair.) I ask for a manager. She is supposedly the only one there. I come to find out they show one dresser and the bed frame as already being delivered. They aren't there. Then she tries to debate me and basically calls me a liar. Then SHE lies and said that the last time we talked on the phone that we discussed that it was only one piece of furniture coming today. She offers me a refund. I tell her that is lazy retailing. I need her to fix the problem. We need our furniture. She says that she will reorder "today" and that it is going to be 2 weeks before everything comes in. I ask her to order it now, and she said "it will be ordered today". It has been two months and a week since we purchased. If everything goes perfectly, it will be 2 months and 3 weeks since purchase. I anticipate us hitting the 3 month mark. At that point, we will have waited for a simple set of furniture for a quarter of a year! Horrible customer service. Horrible follow up. Terrible delivery crew. Bashful management that isn't willing to do their jobs. You could almost look past the dilapidated building with hazards hanging off of the front of it(a 2 foot piece of metal on a sign only being held on by a thin wire) but then you get inside and meet the people. This is the worst store in Bristol. In all honesty, I've lived in 3 states, worked in 4, and I have never seen such a passion for horrible customer service. Buyer beware. *Edit* 5/10 12:44pm - spoke to someone from the Facebook page and "the only female that works there" is named Rebecca.* read more

I bought a recliner and an end table here and am very pleased with both items. The gentleman was very helpful and the price was better than anywhere else that I went to. I definitely recommend Midway Furniture. read more

Purchased sofa, love seat and easy chair here and was told I could bring back anything I was not satisfied with. Found the love seat uncomfortable and saw it was damaged by delivery men from Midway and that my doorway was also damaged. Returned to store and asked that they pick up the love seat and the salesman who sold us the furniture said it would be picked up that day. When it was not, I returned to the store where the salesman called the manager who said they do not permit returns for refund. Asked to speak to owner and was told he was not available and that they would not give his phone number. After telling them I would seek advice of attorney I was given owner's phone #. He promised to check with store and would call me back. He lied and has refused to answer phone or to call back. Manager advises they have no money to give a refund. Presently stuck with damaged love seat and bitter taste from trying to resolve this matter with unresponsiive and irresponsible company. Don't shop at this store. read more