About 10 months ago my husband and I purchased our first Ashley set from Surplus. It is the best…read morecouch we have ever owned! We recently refinished our basement and needed another new set. We tried other stores first and walked out because of poor customer service. As soon as we walked back into Surplus, it was like home. George went out of his way to ensure we found a couch we loved, and is very personable. I don't know why we bothered trying other stores first when we have great experiences here time and time again. Lesson learned- always go to Surplus first !!:)

beware! terrible do not come here !! scammed me about 3…read morethousand without giving me what i bought ! then said basically its my loss and i wont be compensated! feeling horrible and so sad they can do this to a widowed mom ! please think twice before coming to a place like this they just want your money they will take advantage !!

We just had a great experience at Mattress Mart in Ottawa. They have a wonderful variety of choices…read morein every price range. Our salesperson, Trista, was so friendly and so helpful as we went from one mattress to another. We ended up purchasing the Kingsdown Zero Gold Matress - actually two of them in Twin XL, along with adjustable bases, so my wife and I could choose our mattress firmness and our head and food adjustments independently. It was the perfect solution. Trista did not rush us our pester us, but she was always right there to answer any questions we had. We shopped on Black Friday weekend when they had great sales too. For all of the mattresses I've purchased over the years for us or for our kids (also purchased mattresses for them at Mattress Mart), this was by far the best experience of all.

My wife and I were shopping for a new mattress by heading to Mattress Mart in Barrhaven. Upon…read moreentering, the store manager stared strangely at me and my wife, like she was sizing us up. Eventually, this manager came over, but initially only aggressively demanded to know where exactly in their lot we had parked our car. Although I initially avoided stating where my car was parked, the manager purposefully wouldn't talk to me again until I told her. At this point the manager handed me over to another salesperson. When the salesperson tried to distract us away from the entrance / exit door the manager quickly went (ran) outside of the store. While my wife and I were shopping, I just happened to peek out the window and noticed the manager checking out my car in the parking lot. Upon sneaking back into the store this manager with a big smile on her face said, "I know you have money. I will help you out." Looking around at the mattresses, I saw the manager unknowingly take photos of another customer in the store using her cell phone. I'm very sure the manager, who was trying to secretly take these photos, didn't notice I had seen her doing it. I found the manager to be sneaky, a liar and very manipulative. She's not in any way the type of person that I would ever buy a 'big ticket item' from. Also, I'm very sure the store manager thought I hadn't noticed her disrespectful and abusive behaviour. The salesperson who was in the store appeared to be an eager accomplice in what I consider to be extremely inappropriate behaviour. Over many years, I have purchased five mattresses from Mattress Mart. Given what occurred, I will never go back to Mattress Mart and can't recommend this business to anyone. I would have given a rating with no stars, but you must give at least 1 star when submitting a review.

Worst experience of my life! I went in to Lapensee Matresses after hearing all the warm and fuzzy…read morecommercials. I walked into the Kanata Branch. Told the manager I had a King Coil Pillow Top and loved it. Problem was I bought a bed and the frame made the deep mattress too high. I told him I had severe arthritis from shoulders to feet and had to avoid all pressure points. No problems he says, we have mattresses for everyone. He then proceeds to thrash all other mattress factories and how much better theirs were with the independent coils. He suggested a semi-firm for me. I tried it for a week and absolutely hated it. He says try it for 30 days. After 30 days I can barely walk from back pains from the mattress. He offered to sell me a mattress pillow top at their cost but if it had to be returned to be made soft, it would be a market value. I received another mattress which was supposed to be soft but I felt no difference at all. That was my last chance and am now stuck with a brand new expensive mattress I cannot use. So much for fitting the mattress to you. Finally I went back to Mattress Mart and bought another King Coil Pillow Top. It is still too high but at least I can get up straight in the morning and carry on with my day after finally a good night's sleep. Very Disappointed

After a lot of research, I found Lapensée Mattress. I made a few calls and all of my questions were…read moreanswered. I had checked their website and was convinced this was the type of family business I wanted to deal with. I ordered 2 Twin XL Foam Matresess and two adjustable frames. I live in Barrie, Ontario and they delivered and set up for $150. It took me a few weeks to change to sleeping on my back (a side sleeper for 60+ years) so I could use the Zero Gravity setting. No more snorting and my sleep has been the best sleep. More REM sleep and I wake up totally rested. For the first time in my life, I look forward to bedtime. This was written after 3 months of use and I have never been happier with a purchase.

this store has beautiful furniture, I bought my sectional couch from him he have a great selection…read moreand resonable price , he have great customer service have me discount and free delivery, I came back and bout dinning chairs because I had a table already, gave me great discount and will deliver them to me today, I will add another follow up with another rivew after I receive them

Solid store, salesman was a bit old style and forgot his smile but he did the job. He made it…read morehappen for a delivery on the Quebec side. Delivery was right on the dot, the process works, they call you to confirm and I like that the delivery man had my number to confirm once last time. The mattress is of solid quality and so comfy. Great store awesome service and quality prodicts

We had an awesome experience at Sleep Country at the Trainyards. I entered here not expecting much…read more- and frankly was not looking forward to bed shopping - but rather, found a very well-organized and simple/straightforward store, and was also greeted by a very friendly and extremely component employee. Within 5 minutes I had all of the information I needed and was excited about buying a bed! I returned the very next day with my husband to find the same employee, who helped us find a bed we were very happy with very efficiently, and at a great price (and even with our 2 young kids in tow! ). We were very impressed with the customer service from the gentleman who helped us and Sleep Country in general. We can't wait to get our new bed!

It's not the appliance, you can get those anywhere. It's the customer service. Excellent!!…read more AAAA++++

Service was awesome and so was price. Staff took all the time we needed to have our questions…read moreanswered. Took our order and items we ordered were delivered much sooner than expected -- a real bonus these days. We would certainly visit them again when shopping for new appliances.

This is an amazing store and location. Easy to find and parking is a breeze. Not only can you take…read morea nap on one of their amazing mattresses but you can watch it being made. Jonathan and Jean are so helpful and dedicated to building an amazing organic luxury mattress. Don't forget to grab a pillow and wool comforter while you are there.

I'm writing with an update after sleeping on my Obasan Acadia 3.0 mattress. It is dreamy! For…read morecontext, I have had lower back (muscular) pain over the last several months. I tried various mattresses--Loom & Leaf, Naturepedic, and Savvy Rest. I liked the zoning that Obasan offers and hoped it would offer targeted back support. My hopes have borne true. This is probably the most comfortable bed I've ever slept on--enveloping and yet also still firm. Even though one can normally expect a period of adjustment, I've had no adjustment issues as yet. I woke up feeling better than I have in as long as I can remember. For those of you who can't try out this bed in person (I was one of these customers), I wouldn't let this deter you if this mattress is within your budget. Obasan's representative told me that the majority of their sales are over the phone. After taking information about their client (height, weight, sleeping position, age), they have a "formula" for how to configure your bed. Even in instances when I have personally tested out mattresses that felt comfortable in the showroom, I have often been disappointed after sleeping on the mattress later. I learned that testing out a mattress in person is no guarantee that the mattress will work; in my case, the majority of those purchases actually didn't work for me in the end. Obasan has a 90-day exchange period as well to make any adjustments to the latex components. I liked being led through the process and feeling like I was being personally taken care of. Their bedding is also the most exquisite I've personally seen. Their summer wool duvet was just gorgeous (I just bought another one I like it so much), and the mattress protector constructed with attention to detail. This may read as an effusive post, but after a rather wearying experience over the past five months trying out different mattresses, it's difficult to suppress my happiness.

This might be the best customer service experience I've ever had…read more I went in with a friend to purchase his very first "adult bed" (i.e. not one from Ikea), and we were greeted by Suki, a lovely woman with over 17 years experience. She asked us so many questions, try out several beds and literally covered everything from how he sleeps and how it would affect his sleep, to pillows, sheets and bedframes. We walked out of there with everything - pillow and mattress covers, mattress and boxspring, sheets, a cold gel pillow, special lower bed frame, warranties and all. The best part? We didn't feel swindled at all. Great prices combined with sweet, funny and individualized customer service made it an actual joy to shop there. I seriously can't recommend this place enough if you're looking for a new bed, pillow or accessories. Parking is behind the building off of Fairlawn.

I went to this Sleep Country outlet after a very unpleasant experience at the Bank Street store…read more The sales representative, Michael MacNeil was knowledgeable, patient and helpful. That he made a critical error in entering a Queen sized mattress on the delivery slip rather then the Full size I had purchased was rectified by a simple phone call. The subsequent delivery experience was satisfactory. The two delivery men brought the new mattress up to my condo, removed the old mattress and put the new one on my bed frame. Overall, a decent experience with this store, unlike the one I had at the bank Street outlet. Satisfied. Allan H. Adams.

My wife and I went shopping at Ormes Furniture (located at 5470 Bank Street, Gloucester) looking…read morefor a new high-end bedroom set. After walking around the store for a little while a (now available) salesperson came over to us. This elderly salesman wouldn't help us right away. After a moment of silly small talk, he asked me where I had parked my car and its exact location. My car was the only vehicle in the parking lot, but it couldn't be seen from the entrance. Next, the salesman privately spoke to a colleague or possibly the store manager, who went outside with a pen and paper writing down my license plate number. When the colleague / manager came back he said, "They have money. I got the information." Maybe these employees thought that I wasn't swift enough to pick-up on their disgusting conversation and behaviour. My wife and I left the store without buying anything due to what happened to us. Since this is how they treated potential repeat customers we won't be going back there again.

While the sales representative was very pleasant when we ordered our customer leather armchair,…read morethat was the last we saw or heard from her. We were told that the order would take eight to ten weeks to complete. When this time had passed, I finally had to call the store. When I did I discovered the chair had just been received the day before ("isn't that a coincidence"). Given the price of the chair, I would have thought a two-minute call from the sales rep ahead of the delivery would have been in order... e.g., "Your order should be here soon. I'll call you the moment it comes in." When someone (not the sales rep) did call to schedule the delivery, I asked if the crew could take out the old chair. I was assured this would not be a problem. And to be fair, they did do as I asked, but begrudgingly. I had been prepared to tip them, but when the response to my request was a snarky "yeah, that seems to be the theme today," I decided not to. Overall, the delivery process left me with a negative feeling. On top of this, we received no information with the chair on its care or its warranty. Not impressed.