Me and my husband purchased a comforter that was on clearance and a woven basket that was at full…read moreprice no sale , we got home to find that there was a hole in the comforter, well I called the store and the manage Marina was nice and listened to my concerns, she fixed it for us and this purchased ended well :)

Mariana (MJ) was amazing she help us and guide us thru the store, we select a beautiful sectional…read morefor our leaving room as well a dinning table and a bed frame

Bought mattress, box springs, & bed frame in this store. Delivered few days ago, when we discovered…read moredidn't need bed frame. Never set it up & now Mattress Firm says they will not take back bed frames after only a few days & never set up. I find this ridiculous since they take back beds that have been slept in for quite some time... This does not build customer trust!

Madeleine was honestly the best salesperson I've encountered in quite some time. She has the…read moreperfect combination of knowledge, input and listening skills. My husband and I were very appreciative for the level of customer service we received, and that great service continued even after we left the store. It was an awesome feeling to not just be sold a mattress but to have a mattress purchasing experience!

So, this is going to be a lengthy post but I want to give a warning to all in the Burleson Area and…read moreyes I am filing a complaint with the BBB. Here is where my box spring sits that I purchased on 4/20/20 from Mattress Depot in Burleson Texas from Store Owner Bob Gaylord. A box spring with was defective and in result broke. Now i went down today with my paper work. The owner would not talk to me on the phone only to his employee who was kind and trying her best to help! Be warned - when you purchase from here on many levels....because I will not ever again. 1. Your warranty is not good! If you get your mattress home and there's a stain on it when you take it out of the plastic drive it right back up there! Do not settle even if the stain in small, in my case it was not. There's no sign saying boxes springs are not warranted and even the employees done know tell they call Bob and ask him. Bob is only after your money and not customer service and quality. 2. Know your box spring has no warranty coverage even if it is defective wood. 3. You will have to purchase again from them to fix the problem- I don't care if it's at cost that's not good customer service. 4. Employees are not allow to give you the owners number to the store he is located at. Because he's never at either store. 5. Let's see if he even calls me! I doubt it. 6. If you purchase from there I suggest you being the pickiest customer you can be and not let them take you for your hard earned cash.

We've purchased four mattresses, an adjustable frame, and four mattress covers from here in the…read morelast three years. We've been extremely happy with all of them. Good customer service and good pricing. Don't be afraid to negotiate. Highly recommend.

These ppl flat out lie about the quality of their way overpriced furniture, deliver it damaged so…read moremuch so, that u can point out the damage 2 their driver, then promise 2 fix it but basically will not do so based on what their repair guy said. He didn't repair anything and didn't return 2 fix anything in 3 weeks like he said. He basically said that there wasn't much he could do, anyway. Based on what happened and my interaction with the repair guy, I filed a claim on my Amex, then filed a bbb report. These folks operate out of an old, run down store and strip mall. I should not have ignored all the red flags flying all over the place! Even so, u can't shop anywhere, especially where ppl make commissions and expect full disclosure! they'll lie, cheat, leave out details, have hidden fees, etcetera. Buyers truly need 2 beware. I could have paid off my car 4 the amount I'm being charged 4 this substandard furniture! The name of the furniture isn't the same! That was swapped out! They claim 2 b so much better than Ashley, yet they sell Ashley products! In actuality, they're so much worse than Ashley home store! Their crappy furniture doesn't cost a small fortune! Their only listed number has changed with no new number listed yet they're still operating, looks like. Family and employees must b giving them rave reviews like other business do here and on Google, smh.

Shane was great to work with. He special ordered a couch and recliner. It came in just a little…read moreafter the expected date, but we weren't ready for it since our remodel took a little longer than expected. Matter of fact Shane gladly held it for us for 2 more months without asking for the rest of the money. His two delivery guys were extremely nice and went above and beyond and taped a furniture pad on the side of the door jam to make sure that they didn't scratch it when moving it in. Very thoughtful! Thanks Shane! We love our furniture!!

Chelsa did a great job helping me pick the right mattress. She is very knowledgeable and extremely…read moreprofessional. I highly recommend her and mattress firm.

Honestly I don't know how this company can get 5 stars . We…read morebought a mattress set it caved in so they gave us another and more money we paid for it to cave in as well . I know it's not the employees fault but the company needs to step up , as we were given a warranty support number 3 weeks ago yes 3 weeks and we still can't get a dang thing done about it . We have been on hold for almost an hour each time we call to get told they will find someone else to send out because apparently the first 2 are not in area . Today I'm hold again for an hour so far to be told pls hold again so they can find another company to come out and check out mattress . This is BS I will never buy another Simmons mattress because of all the problems and apparently I'm not the only one with these issues because every time there are like 40 ? Ahead of me .

You shouldn't lock your doors 10 minutes before you close to keep people out. It's just rude.read more

This is the dirty store I ever been in! No one seems to care. They just stand around and look at or…read moreon their cell phones! What's happening? I know that they don't pay enough to keep up with other business but train people to work while at work!

I recently stopped by Conns in Burleson. As I was walking from the parking lot into the store, I…read moresaw a dead bird that had been there awhile. i was immediately greeted by a sales representative named Tyla. I told her I was looking for a power recliner. She let me look then I asked her if she could plug in the chair so I could try it out. She said we don't have the plug for that one. I went to a couple of more chairs same comment "I don't have none of the cords and don't know where they are at":Then she started yawning and acted like she was bored to death. I sat on the last loveseat I looked over and saw a dead wasp in the seat next to me. I'm very allergic thank God I didn't sit on it. As I was leaving, she was telling me a story about something and dropped the "f" bomb. STAY AWAY!!! Worst customer service I've ever experienced.

Bought a living room set 5 months ago. The couch and recliner are splitting at the seams. They said…read morethey sent a repair kit built I never received it. I don't want a repair kit. They said it's not refundable. I want my money back and they can come get there junk. Why would I have to do a repair on new furniture. My next step is the BBB.

Stay far away from this company. After we bought a bed for over 5K everyone disappears. Brand new…read morepillows that hurt my neck $300 in the hole there. They won't return that. Can't return the bed my wife hates so now we're stuck with horrible sleep and a bill for 5K. Don't waste your time.

This is not my first purchase from this company so that says something! I visited their showroom on…read moreAirport Freeway in North Richland Hills, TX and spoke with Don. What a great guy! He let me tryout mattress after mattress, over and over! He asked me questions related to what I was looking for and made suggestions from there. They have so many options! I was very pleasantly surprised by the prices being so low. Then I found out this company actually manufactures their beds in Fort Worth and sells them to the other mattress stores. Those stores then sell them at a much higher price! If you buy from City Mattress, youre getting the same mattress just cutting out the middleman! They have an incredible swap out program if you're unhappy for any reason. And their guarantee is almost 3 times as long as other "name brand" stores you hear of!

We have a very nice guy named John helping us right now. We'll see how it goes. We're just getting…read morestarted. So far we're doing the credit app and talking about our day and our families. We're really hoping to go home with a new bed.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.