We stayed at the Sleep Inn during an issue at our home affecting our water lines. We had a very pleasant stay here. The first night we stayed in a standard king bed room on the third floor. Our room was very clean and stocked with everything we needed. The bed was actually more comfortable than the bed we have at home. The bathroom was small but the shower had excellent water pressure and heat. The rooms also have their own heaters so we were able to easily control the temperature of our room. The second night we stayed in the whirlpool room on the third floor. Most things were the same as the other room however the room was much larger and the bathroom was as well. The whirlpool tub was massive and made for an incredible bath *and* shower. However, the heater in room 300 wasn't properly working so most our time in that room was very chilly. All the staff was very kind to us. The complementary breakfast isn't perfect but it was a great thing to wake up to nonetheless. They had eggs and sausage, though not the best taste (reminiscent of frozen microwave items) but they also had fresh yogurt cups, cereals, waffles, fresh fruit, bagels, mini pastries, coffee, tea, apple juice, orange juice, etc. There's enough to offer something for everyone, in my opinion. The WIFI is also pretty darn good for a hotel. Both my boyfriend and I were playing MMOs (massive multiplayer online games) simultaneously on our laptops with no lag whatsoever. We didn't check out the pool nor the fitness room during our stay. read more

Sleep Inn - The whirlpool room is absolutely worth paying the extra few dollars for. This thing is large enough for two people to be comfortable in. - Hotels Near Me - O Fallon, Illinois

We only came here because it was less than a mile from my in-laws and this is the place that they recommended we stay. I assume they recommended it it due to their close proximity and not due to them ever actually sleeping in this place. My first room that they gave us stunk maybe cigars or weed or I'm not sure but definitely something that somebody was smoking. It was unbearable. I went down to the front desk and they immediately changed our room, but I was already running late to begin with, so this was not a welcome detour. We have to meet up with the in-laws for dinner and then we came back here probably around 10 o'clock at night after dinner and there was a policeman out front walking in the building and several people behind the building and more people just sitting on the couch in the waiting area as if they were waiting for a ride, maybe? Even with our new room that had a very musty smell. They offer a breakfast but the orange juice machine was broken and I wasn't really hungry so I'm not sure what kind of food they had. It's a type of room to stay in that you would expect to pay $49. The fact that they charge over 100 is probably because it was so close to my in-laws. But after this experience I've searched on my own and there's plenty of other nicer hotels in the area. They had a very small conditioner and soap, but they had no shampoo. And I actually opted to not shower rather than use their shower or towel towels. In my opinion, it was that bad. The air conditioner worked, and the bed was somewhat comfortable read more

05/24/25: check in- Exhaust fan does not work in the small water closet that houses the toilet and shower, the bed pillow are almost non existence (3 on a king size bed and they are barely pillows) very flat. 05/25/25: first morning - no hot water. I called the front desk and the water boiler has gone out.....they stated they are addressing it. I work in property mgmt. so I understand things like this can happen, it will be how it is handled that makes the difference....stay tuned. read more

Sleep Inn - Flat pillows - Hotels Near Me - O Fallon, Illinois

They get 1 star for the room being super clean. I was a little worried about the jacuzzi tub but it was really clean. The lobby smelled like pot, the hallway to our room smelled like pot, and there was a creepy guy that kept sticking his head out the door every time we went by his room. Our room did not smell so that and the jacuzzi is why we stayed. I needed a relaxing break since my dad had died in December and I just wanted to wooosahhh to say the least. The breakfast was mediocre at best we opted for IHOP the second morning we were there. Needless to say. We won't be back read more

Checked in, trouble understanding the front desk personnel's voice. First room had a BUG in the bed. She came up and stated it was not a bedbug but an ant. I still do not enjoy sleeping in a buggy bed!!!! So I had to change rooms, load up all my belongings and move to another room. She was nice during all the confusion and bugs. The intense aroma of weed was quite strong when getting off the elevator. The second room had no washcloths or hand towels. I took my ice bucket to the first floor, only to find out it was broken. Had to go to the second floor!!!! What a nightmare this place is.... There are big stains on the carpeting in the hallways. I wanted to purchase a soda and a candy bar and while pulling out my debit card was informed cash only. Didn't eat breakfast here, served 6-9 am. I can find other hotels where I don't have to deal with this hotel again. read more

DONT YOU DARE COME HERE! ************ This is the 2nd time ,I can't believe choice privileges is putting their name on this abomination of a place. I'm traveling and found a place to stay and sleep and boy I'd rather sleep in my freaking car. This place needs to be blown to smithereens from top to bottom and start over. The audacity, how dare anyone let this establishment look like this. Does no one here have any decency to speak up for anyone who steps foot here. Workers, cleaners, managers. Wth, would you sleep here or have any of your family?! This is a joke. Not to mention clearly something smells horribly bc after the lobby, the halls reek of plug ins, like they are trying to hide the smell of dead bodies is what my mind immediately went to, however its bc of bedbugs so that explains the smell, or "need" to compensate. I wouldn't be surprised if there were bodies...This is the photos from the morning. The staff was told and their response was yea we know it's not the first complaint. Are you joking?! Nor refunded us!!! Karma! SO DONT COME HERE AND GIVE THESE A HOLES YOUR MONEY!!! IM NOT JOKINGGGGG!!!!! GET YOUR SHT TOGETHER! SHUT DOWN AND DONT OPEN AGAIN. IM ON THE POINT OF WHERE IM GOING TO CALL CHOICE PRIVILEGES AND ASK THEM WTF TOO. read more

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I am adding to my previous review. I checked out very early and had to ask for a receipt. 12 hours after checking out, I received a phone call at home from their front desk saying I took their "iron box," which I'm guessing is a safe? Didn't even know there was one. Oh, they charge a $100 deposit if you use a debit or credit card, but you are supposed to get it back 3-4 business days after you check out. read more

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I was booked by my company at the Sleep Inn O'Fallon based on 8/10 Hotel.com reviews (I looked and some have to be fabricated). Upon arrival I noticed the lobby was dirty but that was NOTHING compared to the elevator and hallways. The elevator had mud smeared all over the floor and dried clumps of dirt. In the hall there was visible dirt on the floors, the halls smelled like mildew, and scratches, dents, peeling paint on the walls. My room had the air off and alarm clock unplugged, clearly due to penny pinching, so it was humid and warm and it smelled musty. The bed had stains that were visible due to the ill-fitting sheets. The pillows were smaller than a couch throw pillow (and I travel regularly, I know many hotels have switched to non-standard sized pillows, these were smaller). The bathroom had mildew and soap residue in the shower. There is no way anything has been updated or maintained in the last 5 years. The TV's alone are over 10 years old, and those are readily visible. It was clear that this place does not have "enhanced hygiene measures" as advertised. I left as I did not want to risk my health or safety. I was told there would be no refund (which I did not ask for) as I was trying to gtfo of that place. It was a Saturday night so there weren't many rooms available, so I ended up at another hotel in this same "Choice Hotels" group and while not luxurious it was CLEAN. read more

RM 211, RM 213 and RM 219 The shower floors were disgusting and discolored. RM 213 was growing mold on the walls. The front desk clerk issued another hotel customer a key to my room a few hours after I had checked- in. The person walked into my room as I was getting out of the shower. I did not expect a stranger to walk in on me in the nude. Therefore, this hotel has some serious security issues. Apparently, this is an ongoing problem because there was a similar complaint made on BBB in May 2023 and Google reviews with pictures. The reason this place is allowed to give Choice Hotels a bad reputation is because it's locally owned franchise. Therefore, you can't trust a chain name anymore when it comes to Choice Hotels. If you must stay here, please check the room out before accepting it, bring shower shoes, and lysol. The hotel would not allow me to check out rooms on the first floor. So I do not have any idea on how they look. But other guest were disappointed with rooms on the second floor, too during my brief stay. read more

Sleep Inn - The walls in RM213 - Hotels Near Me - O Fallon, Illinois

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The lady at the front desk was extremely polite and helpful. However, the young kid that was outside, working on his car, was very rude and ignorant. He must've been mad or having a bad day, and claimed that our dog snapped at him, which absolutely did not happen we had him on a leash and were holding him. the boy was doing something with his car and then jumped up, cursing at me and my friend. Threatening us, saying that he worked there and screaming at the lady at the front desk, asking what room we were in that we weren't staying another night, blah blah blah, as if he owned the place. Even if he did the place he has no right to talk to customers paying customers the way that he did extremely rude and unprofessional. read more

If Steven Spielberg were to write a horror movie inside a hotel, I think he would use this hotel as the main setting. The we paid for had not been cleaned in weeks with lots of tasty mold growth on the shower, stains on the sheets and shower walls, and some sticky residue I can't describe on the floor between the beds. If you're wondering about the smell it's somewhere in between a hamster cage and pile of dog crap. Truly disgusting room and was disappointed that it was allowed to be given out to guests. read more

We stayed here 1 night. It is a nice and safe suburb of St Louis. The employees were nice and helpful! They serve coffee, apple and cranberry juice, 2 types of instant oatmeal, toast, waffles, sausage, biscuits, mashed potatoes and gravy, oranges, apples and bananas read more

The hotel rooms are decent easy location off the highway. My car got the window broken out of it and items stolen from it. There were seven other cars hit last night in the same parking lot. I spoke with the hotel staff they said it happens there regularly and their security cameras don't work. I called my choice corporate they told me I should report it to the local Chamber of Commerce. It's a decent hotel new people should invest in And take some security measures read more

I had a confirmed reservation at this Sleep Inn. I arrived at 1130 PM on Friday night with my family to discover the property was closed. Upon further research I learned several days later that the hotel has been shut down for 13 months! All other chains in the town were fully booked that night and Choice's solution was to put me in a nearby Quality Inn at a higher price. After five calls to customer service I'm told all they can do is maybe add a few thousand loyalty points to my account. I am a Diamond member of Choice Privileges and this is the best they will do. I will be cashing in the points on my account for gift cards and NEVER staying at one of their properties again. I cannot believe they booked me into an abandoned hotel and their solution was to try to charge me more to stay at a different hotel in the same chain. If I fail to show up for a confirmed reservation they will bill me, but if THEY fail to show up for a confirmed reservation they move me to a total dump and MAKE ME PAY EXTRA. Pitiful! read more

Rooms were not ready for check in. Then when we finally got the room, no towels. Next morning they ran out of hot food and we were told the cook left an hour before they stopped serving. Only thing that was available was cereal, but they ran out of milk. read more

We made a reservation here but canceled it because the front desk was so "shady." The woman who took our reservation on the phone was rude, not at all efficient and didn't seem to know what she was doing. We were then told that we would have to pay the pet charge in cash on arrival. This was a hint to me that the $10 would be going into someone's pocket and not thru the register and worried me that they might try to claim that we didn't tell them about our cat (for which there is a huge penalty charge.) In any event, none of it rang true to me, so we canceled our reservation immediately and called a different hotel. read more

I stayed, received a good rate and a complimentary upgrade because my wife had a very bad experience when she stayed. There was hair in the shower, An old wash cloth hanging from the shower curtain rod, and food stains on the window curtains - almost like someone used it to wipe their mouth. They went through a pretty big renovation, yet my room had visible ceiling repairs that were poorly done. There were families there that allowed their children to run through the halls on Saturday night, yelling and screaming until 2:30-3:00 AM and mgmt did nothing to quiet them. I'm sorry, but no incentive will get me to stay there again. read more

This hotel was absolutely disgusting! Bathroom floor covered in dirt, mold & pubic hair. Carpets torn & stained. Walls filthy. A DUMP!

Staying at this hotel. Breakfast is through 10 am. Went down at 945 am and they were out of food. The front desk stated they do not put food out after 930 am even though breakfast is until 10. The lady looked at me like I was crazy? read more

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I would give it 0 stars if I could! Asked for non-smoking room and it wreaked of smoke! Had people across the way in the hallway with kids and doors open talking loudly to one another. Pool was a playground for screaming kids! Room had dust an inch thick on the microwave and coffee maker. Windows did not open and the A/C made the sound of an airplane landing in the room! Breakfast was lukewarm coffee and bagels. Staff didn't have a clue and when confronted with a problem simply said "You need to talk to a manager and they won't be back until Monday" If you need a place to stay keep on driving!!!!! read more

Very clean and well kept. Staff was friendly and very helpful. We didn't use the pool so I have no opinion on that other than the area looked to be clean. The breakfast was a typical hotel breakfast but it was acceptable. Would stay there again. read more

Stayed here six nights, maid service was really marginal. I had a bath mat one of the six days, bed was straightened slightly. Breakfast was also at the lowest end of the scale. This place is not on par with Hampton Inns, etc. Much closer to a Motel 6. read more

Dingy. That's the best word to describe Room 300. Walked in and I immediately said, "smells like farts." We realized the smell was from the disgusting brown water in the toilet. Housekeeping had not seen that issue I suppose. The huge jacuzzi tub would be a risk to ones health based on the brown dirty jets. Empty Beast cans box in the cabinet. Stain on the duvet cover. Began to have a strong smell of cigarettes in the AM. Thought it was a smoke free hotel!?!? read more

I've stayed at this particular SleepInn several nights while traveling in Illinois for business. It was the first hotel I've stayed at in this area, and I liked it enough that I'll keep coming here. It feels safe, the renovation is cute, and it's (mostly) clean. The shower wasn't completely clean this time (hair stuck to the walls) which was disappointing. I did like the oreos in my welcome bag (I'm a Choice Privileges Gold member because I stay in hotels way too much!) - I will keep coming here when I have to stay in Illinois. read more

This hotel is actually very well updated with modern decor and flat screen tvs and very comfortable beds. They have a small breakfast consisting of omelets, muffins, sausage, waffles, yogurts and fruit juices to get you going in the morning. Great location to stop when traveling due to there great prices, and convenient location. Staff was also very friendly. The only complaints I have is that the doors do not close properly and as a result you can hear the hallway traffic quite a bit, but I'm not sure if all room are this way or if I was just unlucky. There is a few minor cosmetic issues but for the price I really can't complain. read more

Very clean and friendly staff. The lobby is always well decorated and smells amazing any time of day. The rooms are a bit cramped unless you get an end room. Beds are very comfy, showers hot and full of water pressure, and the pool is indoors so always open. The breakfast is run of the mill - eggs, cereal, waffles, etc. nothing special. Some rooms have a jacuzzi hot tub which are amazing and the main reason I keep coming back. That and the fact I've never seen a bug here. read more

For the price which was really inexpensive - I paid in advance on line - this hotel is recommended. I've stayed here 3-4 times now. The included breakfast was better than most, the sheets and bedding were softer and a little better quality than most. Agree with the other reviewers, the door needs to close better there was a gap at the bottom that was just about like having a nite-light from the hallway. But maybe I was lucky, I didn't hear other people. Having a fridge and microwave was good too. read more

The general cleanliness of the room/facilities was fine and the staff were generally cordial. However, the toilet seat in my room was broken and was never fixed. The remote was also not working. They eventually replaced it after handing me another remote that also didnt work. The worst part was that after returning to my room on my second day there, the door was open. Nothing was missing and the staff said it was probably an error on the cleaning staff's part. If I am paying over $100 a night I expect things to be working and not broken and certainly not have to worry about the door being left open. read more

Travelers with pets beware! The website for this hotel claims they are pet-friendly but this hotel only allows dogs! Their rationale, cats are too messy and their cleaning staff has to spend too much cleaning up after a cat has been in a room. I also found the front desk clerk unfriendly when we checked in and out. He was lacking in people skills. I would think that if you work in the hotel business that should be a must. The hotel claims to be renovated. I found the room cramped and a lack of outlets and of the few that were present, some of those didn't work. The bathroom/vanity area was poorly designed. Although the shower/toilet area is separate from the vanity area, a person cannot be standing in the vanity area when the door opens from the shower area without being hit by the door. read more

Was a pretty average stay! My room was clean, bed was comfy, and I had no issues. I liked that the room had free wifi, a fridge, desk, and a storage closet. Coffee maker in the room, but of course there is also coffee downstairs at the free breakfast. I was able to eat towards the end of the time frame, and they still had a decent selection - waffles, bagels, premade omelets with cheese, sausage patties, toast, etc. The front desk clerk was friendly and very helpful, even with my late arrival. Would recommend! read more

This place has really went down.... Arrived to the hotel at 5pm check in is advertised to be at 4pm. The front desk advised no rooms would be available for awhile because a housekeeper quite. Once we got checked left then returned, we noticed we Only had one face towel in our room. I called the front desk to ask for more, the clerk told me they were out. I had to plead a the clerk to get more. Not a pleasant stay!!! I will not stay here again. read more

STAY AWAY! From the tall, unkept and rude clerk at the front desk to the loud and filthy guest areas this is a bad night. The room was nasty and the AC/heating unit did not work. The clientele were loud and smoking in the hallways. There were people sleeping in their cars in the back parking area and well, is there really any need to go on? I am an avid Choice Hotel user but this one is something for the books. read more

Very nice set up, rooms were very dirty even after switching rooms twice -- housekeeping isn't to well friendly staff!

Great place to stay! Clean rooms and friendly staff!! Plus it's dog friendly so that's a plus also! Short driving distance to all shopping! Will definitely stay again! read more

This by far the worst hotel that we have ever stayed in. I would HIGHLY ADVISE that you DO NOT EVER STAY HERE. The room they gave us was not checked out yet by the people staying in it. They did not give us clean towels when they cleaned the room. Every trash can in the entire hotel was overflowing for 2 days. There was food all over the carpet throughout the hotel. The breakfast was not kept up on as they were out of everything. The milk they put out was spoiled. No one was at the front desk anytime you went there to request something. The WORST SERVICE I HAVE EVER HAD BY FARRR!DO NOT STAY THERE EVER....... read more

Overall, was happy with the stay. Great price compared to others of the same quality in the area. Was a great location for us. Breakfast was also decent for the price, and they tried hard to keep it fully stocked. Appreciated the modern updates, although remaining elements were still a bit outdated. Bed was extra comfy. Didn't use the wifi, but the business center was convenient. Had difficulties finding people at the front desk - often deserted. read more

Great place to stay. Single king room was very cheap and well furnished with modern touches. Rooms come with a microwave and fridge. Walls are a little thin and I could hear the tv in the other room but it wasn't loud. Internet was extremely fast. Decent complimentary breakfast. Definitely recommended. read more

Rooms were dirty and smelled. Internet was in and out. Had to go to McDonalds to do work. I should have paid the money and stayed somewhere else. Holiday Inn was only $20 more. I'm an idiot. read more

My family has spent two different nights here. One of the best stays we've had. Breakfast is superb for a free breakfast. Rooms are small, but serve their purpose. Would definitely recommend! read more

I was extremely unhappy with the customer service at this Sleep Inn. I was told over phone that they would accept my debit card for a a reservation and to pay the final billing for room rental to a friend of mine. I was misinformed by the person who I spoke to and they called me the day my friend checked in and said I would have to be there in person to present my debit card. I was NOT told this when I and my friend originally called for the information, we were both told that they would accept my debit card for the reservation and payment of the room. The person whom I spoke with was told that I live in No Idaho by myself,, and she said no problem that they would accept my debit card for room payment. Today when I spoke to the manager and the regional manager, they both said that this employee was a wonderful employee and would never told me that they would accept payment from me by debit card. They kept insisting that she would never go against company policy and both refused to to take my debit card over the phone.They wanted me to fax them a copy of my ID and along with the front and back of my debit card, which I was not comfortable sending this info out in cyberspace for anyone to steal. I spoke with the Regional manager and he was also not helpful and would not take my card over the phone period. They said they had my friends debit card and would just charge the room to her card. I explained that she did not have the funds and that is why I was paying for it. I make debit card payments per phone all the time...I just charged $300.00 yesterday to a business in LA for my son's wheelchair tires. There has never been a refusal to accept my card ! and I do make many! CUSTOMERS BEWARE ...be informed that what you are told when making the reservations regarding payment by debit or credit card over the phone payments may not be correct!!! This was great problem for my friend who did not have the funds in her debit card and she had been guaranteed by the lady who checked her in that they would not use her debit card for room charge. The employee that we dealt with was not being truthful about what she told us previously...so do not trust what they tell you... It is rare to encounter this kind of untruthful customer service in today's' world read more