Brick and mortar stores are surviving on convenience and service. If a customer shops at a mattress…read morestore, buys a mattress and is satisfied, then that is a perfect day. The point of leaving reviews is to avoid potential crisis when a problem arises. That's where this store fails. When a salesman has to leave out information that requires more money out of your pocket at a later date for a return policy that is lying. We wanted to return a mattress before it was delivered at a later date. We were told the store would go above their "non-returnable" policy, and provide a trial period. A week later we decided to return the item. It was then the salesman revealed what he intentionally left out and charged us a large fee to return it+in store credit! The salesman, or owner, explained later that he didnt have time to explain the conditions, or strings attached. I explained this to a local competitor and who just shook their head. Now we are stuck with a $600+ mattress we've never used that we requested to return. It's still in the plastic! The company is now calling my number back to further tell me how it was my family's fault because they didn't ask for the return policy details. Wow.."Don't ask don't tell" policy? This is crazy. Seriously!

I just moved back to Stark Co, and have used this company twice already. Was recommended to me by…read morefamily and glad they were. Great service, good prices and a hassle-free transaction. Shawn and co worked w/ me, were professional, prompt and friendly. Thanks again! Troy

Very helpful over the phone, they answered all my questions and they seemed genuinely interested in…read morehelping me make an informed decision on a mattress.

We have purchased bedding, living room furniture, adjustable bed dressers, nite stands the…read morefurniture is just wonderful. No problems. We absolutely love it all.

I would highly recommend this store. We bought our living room furniture here (2 couches, 2 chairs)…read moreand after a few months had a problem with the couch. They were wonderful! They came out and checked out our complaint and replaced the couch. I highly recommend this company. Great customer service! Kind employees. 5 star all the way!!

We have purchased the majority of our furniture from Casey's over many years. Friendly staff that…read moreabsolutely has knowledge of furniture and their inventory. Never went in the store and didn't find what we were looking for. Bill & Trudy Hart

We came in not knowing what we wanted exactly besides that we needed a king size mattress and Tim…read morenot only explained the differences between the types of mattresses but did so in a way that it didn't seem like he was just barfing up information. We honestly only came in to try some of the mattresses out, we weren't expecting to leave in less than an hour with a mattress, mattress protector, and sheets and a whole lot of knowledge! If you're in the market for a new mattress, definitely come check out sleep outfitters and I am almost 100% certain Tim will set you up right!

Tim was very helpful. He worked within our budget to find a great mattress for my son! Thank you!!read more

Amber and Emily were great to work with and very accomodating to our request. We had purchased an…read moreoutdoor furniture set 3 years ago along with a 5 year protection plan. Long story, the provider of the protection plan did not cover our damage stating we had purchased the wrong coverage plan. Amber an Emily assisted us within minutes of walking into the store and rectified the situation to our satisfaction. We have been customers of both the Cleveland and North Canton locations and would recommend Northeast to anyone who is looking to purchase. We have always had a positive experience.

I saw my living room chairs there that I bought from Wayside 4 weeks ago and Wayside was $170.00…read morecheaper per chair. The stars are for the salespeople. Super efficient and helpful.

My renters used all their resources to move in and were short on some furniture so I stepped up to…read morefront them for a couch, love seat, recliner, and kitchen table set. Thomas was pleasant and helpful and Vini and Marcia are very happy and now comfortable in their new home.

I have been to American Freight several times in the last few days . in the process of helping my…read moreson move back to the area. I found some incredible deals on awesome furniture,delivery was same day! I also want to say that Thomas was exceptional,listened to exactly what I was looking for,helped me find it,and made it an easy process to have it delivered and assembled. I will continue to shop there and recommend them highly!!

My experience with Levin in North Canton started great with the sales associate Dezaray. She was…read morevery helpful, patient and kind. I was looking for a lift chair, and sat in several different chairs, which I also had done previously at a different store. They were all smooth and quite when changing positions. I also found another chair that would work well with the lift chair. Once the delivery people left, I tried the lift chair. I notice right away sounds and movement when putting the feet out, that I NEVER heard from any of the other chairs I tried in the store, including the same one I purchased. I called to have the chair serviced and the tech. said there was nothing wrong with it, and they all made similar noises and movements, which was not my experience with any of the chairs I tested at either store, but he would have the store call me that day or the next day. Several days later, with NO call from the store I called them. Of course, the umber you dial goes to a different location, and they would have them call me back. When I got that call from Michelle, she told me lift chairs could not be returned, and the tech said there was not a problem. Again, I did not hear the noise or the motion on any of the chairs I tried, so she said the store would call me later. It was the next day when they called me back, again repeating the same thing the others said. I just hung up on that person, but I will NEVER step foot in another Levin store again. They had NO problem taking my money!!!

Honestly, we just purchased our new sectional there and couldn't be more pleased ! We even bought…read morea floor model. We had to arrange transportation for it ourselves because of that, but it was wrapped well and they helped to load it. The savings made it worth it. Our salesman, Mark , was wonderful allowing us plenty of time to wander and browse, offering assistance and suggestions when needed. We love our new furniture, and appreciate the excellent service we received!

Stopped here with my mom to look at Tempur-pedic mattresses. The woman who helped us clearly knew…read moreher stuff about mattresses, and was not pushy when we said we were only coming in to get a feel for the mattresses and not necessarily purchase one. They offer a consultation to figure out what would be the best type of bed for you before trying out mattresses. If you're looking to purchase a new mattress and you need someone who knows about mattresses this is your place.

From the owner: Sleep Outfitters is dedicated to helping people sleep better by understanding individual needs and…read moreguiding each guest to the right sleep solution. Our Outfitters focus on comfort, value, and expertise to ensure every customer rests confidently and comfortably.

Seriously ? Still working on this . Every time I go to the webpage to fill out a claim I get…read morekicked off the webpage. I've been working on this for three months and still cannot seem to get this matter resolved. Then I clicked on "chat with an expert" and got a robot "! Omg

Loved my experience there! There store is set up really easy to navigate and they had a huge…read moreselection. They weren't pushy at all and really seemed to care about helping me pick out a bed!

I didn't get a chance or maybe they told me I had just woke. The young men that delivered our…read morefurniture were so personable/professional but I appreciated their kindness. One of them had a pony tail They delivered a love seat and recliner. I can't say our order number. They delivered this morning at 9:30 (/16/2121 to Magnolia, OH. Our last name is Devine. I'd like for these 2 young gentleman to be recognized for they're 5 star service! Thank you, Mrs. Devine

My son bought a bedroom set that was delivered from the North Canton location…read more First of all the delivery people reeked of marijuana. Then the wrong size bed frame was delivered, then the next delivery the headboard was cracked and the nightstand ports did not work. After that the people never showed up when they were supposed to pick up and/or repair the damaged items . He finally decided to return all the items and they did not show up when they were supposed to either. Very poorly run company and warehouse , and would never buy from them again.