Today we bought our first new bed in 9 years. We thought we would go to 3 or 4 places and probably…read morestill go home having to think about it. Bob was warm and welcoming right from the start. He was friendly but not pushy and could tell when we needed help or needed to discuss details amongst our selves. He has a big personality and we loved it. Customer service is a dying career field but Bob is the epitome of 5 Star customer service!! We are excited to recieve our new bed due to the competitive price, free delivery and removal of our old bed, free matress cover and 2 brand new gel-foam pillows. They also offer a 6 month "comfort" guarentee, meaning if we get the bed, sleep a few nights and aren't happy we can go back and find another. I would recommend this store and Bob's service to anyone in the market!

These lying people left me sleeping on the floor after I spent over $2,000 for a mattress. The…read moreconversations went along these lines "Is this definitely in stock?" (I asked about four times) Salesperson "Yes, yes, yes". The day before scheduled delivery "Oops, not in stock! Was in stock when you bought it but now it's not. Perhaps buy an air mattress in the meantime?" (as if it makes any sense it was in stock when I bought it and then mysteriously wasn't). "But we will toss in two pillows" (cheap pillows they claimed were $300.00 (ha)) "And we can deliver for you this Saturday". I call on Friday to confirm delivery (good thing I did because they weren't calling me). "Oops, still not in stock! Sorry! But definitely next week! And we definitely deliver quicker than anybody else around". (mind blown with that line). They also tried to use a hurricane as an excuse which made me laugh because they lied and sold me a mattress that was never in stock before the hurricane. I cancelled the order, went to another store and scheduled a delivery within two days. Best thing about their lovely customer service? They claimed refunding me over $2,000 would take several weeks so I called my credit card company to dispute the payment and was credited by them.

Amazing customer service!! We walked in and were instantly…read moregreeted & helped. She didn't stop until we found everything we needed. Absolutely will be going back & referring this place to anyone & everyone :)

I relocated to the area and wanted a new look. Seaside Furniture had everything I needed with in…read moreone store, and they have a great selection. The owner was extrememly helpful.

They should call the place mattress impossible ! The person who sold us the the $5100 bed…read more(tweedledee) and the man in the store (tweedledum) would each need a synapse if they acquired another neuron. This very expensive bed lasted 6 months before it broke down . I called the store and he would only give me the insurer's number even though I explained that the first-year was from the manufacturer. I called the number he gave me and a nice woman explained that the manufacturer had the first year and immediately gave me the correct number and even transferred me. The manufacturer's help line was very helpful and solved the problem as a malfunctioning controller and is FedExing me a new one. So, do yourself a favor and buy at the Jacksonville or Oak Coast or at another bed dealer. These clowns should be avoided. Other reviewers called them liars but I think they are not smart enough to lie effectively.this

Got completely ripped off the guy told me the mattress and base are refundable after 3 month period…read morethe mattress is but the base was not when I decided it wasn't a right fit. Very unhappy and felt like I was played and now I spent over 4k for something I don't like. 10/10 don't recommend

1/28/2020: Date of purchase/Credit Card charged…read more 2/7/2020: Scheduled date of delivery 2/6/2020: Received call from local store to cancel delivery and was told the mattress was damaged and therefore could not be delivered 2/13/2020 or 2/14/2020: Rescheduled delivery date from local store (They couldn't tell me which) 2/13/2020: I had to call to find out my delivery window at which point was told to contact corporate because the store who sold it to me now couldn't tell what happened. Called corporate/customer services and phone call was dropped twice after holding for 15 minutes each time. Got through to custom service rep who looked the order up in the system which showed the item was never in stock to begin with so there was no way they could have ordered it, let alone ordering a second one when my first came in "damaged". When I indicated that I would like a refund for my non-existent order, the customer service rep said it would take 2 to 3 business days for the refund to be processed and a I would receive a confirmation that same night that she had initiated the refund. 2/14/2020: I never received a confirmation via e-mail so called customer service back and spoken to a different rep. She indicated the refund would not go through for 5 to 7 business days. When I explained the other rep had told me it would be 2 to 3 business day, this rep told me no, it's 5 to 7. I then asked for my confirmation that the refund had been initiated to which the rep responded they won't send a confirmation and that I will receive a receipt once the refund has been processed. When I responded that the rep yesterday already had started the process, this customer service rep said she could put an expedite on the refund which would take 2 to 3 business days to go through. 2/20/2020: I had still not received my refund, so I called customer service again. The rep I spoke to said that the refund had been initiated yesterday (2/19/2020) and that I should see the refund in my account within 48 hours and that she would send me a receipt. 2/22/2020: My refund has still not hit my bank account. That is 25 days now that $4,897.94 has been taken out of my account, I never received the mattress I ordered and customer service has not been able to give me an accurate timeframe for when I will get my money back.

Steve V. was fantastic during my sale for two beds. My online order was not going through and…read morecustomer service was not reachable. Steve took my order and arranged the delivery date. That's all I wanted was to purchase beds and get a future delivery date. Steve made it happen. An asset to Mattress1!!

we are dealing with a replacement couch with them. It is slowly falling apart after the first one…read morelasted a few months after the frame broke..the sides and back are coming unstapled on their replacement piece of garbage./it looks like the same type staples we use to staple papers together!! Even the fabric is puckered. The first sectional the frame broke within the year warranty. so this is our replacement. GARBAGE!!!!! sides and back have come undone. And to top it off, the second set was actually cheaper in price and they expect us to pay the price that we paid on the first sectional we bought!! Tried to explain that to them and even called cooperate office. They did not care either! Will never step foot back into that store. Read up on the Better Buisness Reviews on this company in several states. There are numerous complaints!

Friendly staff clean store great prices. Very helpful and explanatory very welcoming woil…read morerecommend this store anytime

Easter weekend, I'm trying to get back home to my family and I'm held hostage by a Mattress1.com…read moretruck:( First of all, A six hour delivery window is unacceptable for a person who is employed. (a person who is not employed would not likely be plunking down bucks for a new mattress). I was forced to work from my weekday pad (since I live on the West Side of Florida Friday thru Sunday). I explained all of this to the sales man who assured me they would have no problem hitting their delivery window. Here I sit an hour after that delivery window closed with no call from the driver and no idea when I can expect delivery. Called the store (literally across the street from my apt) and the salesman attempted to reach the driver and get an ETA with no luck. Salesman finally called me back and gave me the driver's number (he's not answering of course). So I locate their corporate number in Miami and at 3:45 pm on a Friday I get a recording that says "Sorry we're closed." No identification of who the company is, no option to reach a customer service rep...just a "hey, it's Easter weekend and Miami traffic sucks so all of we corporate types are bumping off early...customer service be damned." Communication (from anyone who could give me an ETA) would have helped keep this negative review from dropping a star every half hour...but....clearly Mattress1.com is not aware of the power online reviews wield...the deserve to lose customers and market share until they fix their broken delivery and customer service/communication processes. Tell my kids daddy hopes to be home in time for Easter Dinner where I'm serving a perfectly stewed Mattress1.com driver.

Very very helpful. We will probably buy our mattresses from here. I think we laid on everyone in…read morethere I think.