Great experience from start to finish !!! Julie my sales consultant was amazing at helping me find…read morethe perfect custom made couch, from what fabric, cushion fillings, and pillow designs, She also knew quite a bit about the beds so I purchased a mattress too, everything about the furniture she helped me pick out was perfect size and beauty with quality at an unbeatable price!! This was my second round getting furniture bc I wanted to upgrade my couch and bed . I chose furniture fair four years ago as well and customer service was superb! Quality for the price, also superb! Now to mention the delivery process.. SMOOTH ! Better than any other company I've dealt with! The delivery men are polite, professional and efficient!!! All three experiences have been enjoyable and truly appreciative of how they do business. This is my place when I think of furniture shopping. .

We were looking for a very specific type and size of accent chair. Mark at Furniture Fair was…read moreextremely helpful! He listened to our thoughts and measurements and immediately took us to several viable options on the showroom floor. He knew the stock very well and the process of ordering different fabrics. Ultimately, he walked the entire floor and found us exactly what we needed! I highly recommend Furniture Fair and Mark is an excellent salesman to work with.

We are very pleased with the quality of the our new kitchen set. However, we are very dissatisfied…read morewith the customer service. When we asked any questions about issues with the order, Jeremy got very defensive and really did not listen. If I would ever need additional furniture, I would seed a different dealer.

We ordered an Amish Entertainment center January 2021. It was crafted beautifully. However, it…read morewas a very long wait. Delivered September 2021. It came in a month earlier, but either the owner, Jeremy, or his assistant, wasn't satisfied with the finishing. They sent it back for refinishing. Good luck having a large store do that. We love the way the draws close. Very smooth. I'd like to add an additional comment on the dining set, see our previous post. We now use it daily and it cleans beautifully. Just a drop of water on a microfiber cloth. Of great importance, if one of the chairs should be damaged, (very unlikely)you can just order another one. I have seen numerous complaints from customers of large furniture stores, stating that when they wanted a replacement, the item was no longer available. That's a big advantage in ordering custom handmade furniture.

The name doesn't really match this business. This is a really nice furniture store. We have visited…read moreit numerous times and allays feel the same - we love what we bought and enjoy the experience. Friendly knowledgable staff that don't climb all over you like many other furniture stores. Now, given that, this is a store with fine quality and in some cases artistic pieces - the prices reflect that. These people know fine furniture and know how to assist. I recommend it for those seeking fine furniture.

About 8 years ago we bought a sofa, ottoman, and Mission Chair. All were the Stickley brand…read more Earlier this year, we went back to update a room. We purchased a large loveseat, a recliner with ottoman, and have another recliner with ottoman on order. All are the Stressless brand. We have been pleased with all aspects of the operation. That's the salespeople, the products, and the delivery people. The owners and salespeople must be going crazy with the long lead times for the furniture. It's not just them. Our local Amish furniture store has a sign at the entrance letting people know delivery time will be 6 months plus.

I went to HomeGoods today to buy a rolling cart. They only had one white metal card in the size…read morethat I needed. The paint was chipped off on the "feet" of the cart and came off when touching it. Flaked paint was literally on my hands when I touched the wheels. I asked the cashier if she would be able to give me a discount on the rolling cart. I really didn't want to pay the full price of $59.00 for an defective item. She looked at me and said: I will not discount the cart but you are welcome to buy yourself some paint or a white marker to repair it. Ok- so let me summarize. I am paying the full price and then go out to buy sanding paper, paint etc to make the item look like new when it was supposed to be new at purchasing? I always liked HomeGoods but this experience makes me want to go to their competitors now. It has been a long time since I have experienced such poor customer service.

Home Goods (much like the other brands in the TJ Maxx family of stores) is hit or miss with me. But…read moreto be fair that's expected with their always changing inventories. Anytime I move or want to redecorate my living space, Home Goods is my first stop to look for everything from new dishes to wall art to decorative pillows. This Home Goods in particular is usually pretty well stocked with quality home pieces at prices that are hard to beat. Keep in mind that they usually don't restock the same items twice, so if you see something you like you can't assume it will be there the next time you stop in. I've also run into the issue of HG only having one item in stock when I need two (i.e.: a set of matching lamps or pillows). Can't say that's their fault, just something to keep in mind.

We walked in to look at mattresses. Earl was extremely helpful and not pushy at all. The store was…read moreclean and my kids enjoyed the free candy/ice cream area.

Service was great, I can't remember the gentleman name but he was brown skin with glasses and older…read moreguy helped me a lot decided on what I wanted. It was so many options from sectionals, to bed sets to lamps and so much more. There were good prices so much to actually look at I was so surprised.

I was gifted a table and chairs from 1970's and wanted to repair the chairs and add 4 more to…read morematch. Josh was able to help make sure we had a company that would wood match the old chairs and repair them while making new ones to go with it. It all turned out beautifully! I would recommend working with this crew anytime you need customized furniture work!

Dave at Woodcraft Furniture did a great job with a kitchen table, four chairs and bench with three…read moreleaves that will extend out to 96" the same length as the table when it is fully extended. He really did a great job helping us fine the right table and chairs for our remodeled kitchen. I highly recommend them for their personnel touch and great prices.

service was exceptioanal. mid line at best furniture at best. they say you can make no more the…read morecurrent balance. i have been trying to pay this off. i am going to raise the level of this complaint as far up the line as possible starting with my congressman, federal trade commission,consumer affairs, etc. the only reason they got one star is because that is low as you can give,

I like the furniture I bought there but I do not like the way they add on insurance and other fees…read more they also take payment before the items are sent for delivery, and delivery is at least a month out. imho, if you sell furniture you should be able to deliver within a few days. so they are making money on peoples money before any product is sent out. sleazy company to say the least. Check your invoice carefully before you pay. btw, no refund later.