Service was excellent he was knowledgable and professional and I did find what I wanted. I can't…read morespeak to value bc mattress manufacturers & marketing are extra tricky imo. I have bought from there twice.

Big kudos to Amos! He was super friendly, wonderful attitude and great patience! We asked very…read morepossible question about the many mattress models in the floor, tested them out and debated which one was right for us. Amos answered with good humor and even stayed almost 15 minutes after closing to make sure we understood and were happy. Although we normally shop online, Amos and his superb customer service reminds us why visiting the store is totally worthwhile!

I went in to the store during a sidewalk sale event in Hudson in July of 2014. It was a Sunday…read moreduring lunch hour. I was drawn by the unique furniture displayed outside the store(mostly items usually seen on other discounted famous websites). When I walked in, there were 2 sales ladies extremely busy among and only among themselves so that they didn't even recognize me or my two daughters. There was nobody else in the store and the store is tiny. Even after awhile of looking around, they didn't even bother to say "hello may I help you". They didn't say a word. SNOB ALERT. I think the snob alert equated with the inflated price of the items they had in the store. They had a reclaimed wood dining table on sale for 2800.00, which I could have gone to Arhaus for a lot less even when not on sale. I just recently got an email flyer from Arhaus and theirs was around 1000.00 on sale(regular price was around 1500.00). They had some other single chairs that mimicked 70's velvet style fabric and was on sale for around 480.00. I later looked online at one of my favorite online stores and it was around 150.00. Needless to say, I will not be going back to purchase anything. If I did go back, it would probably be just to see how the products looked in real life that I saw online. However, having said that, if you like paying way over a product's value just so you could say you bought it at this store, then you should. Otherwise, shop around online or any other reputable stores and save your money for your children's education or anything else, and do not support inflated snobbery.

I visited MOD eight months ago, in March 2017. Had planned to keep my decorating spending local…read morewith local suppliers and vendors. The business had a NEW OWNER. However, I found the new owner arrogant and not helpful at all. She would not allow fabric samples to be checked out for more than 24 hours, even if you were willing to place a sizable deposit. Nor if you were spending a large amount with her small business. I was really disappointed, and chose never to return to her shop. Her attitude was really bad.

Paul was fantastic. He listened attentively to my vision for the kitchen. He was honest and…read moreknowledgeable. Paul took my wishlist to the designer and she came up with a beautiful rendering. The showroom was a treasure trove of additional ideas. Needless to say, my consultation was a positive experience.

We bought a house that needed a lot of work while living across the country. We needed the house…read moreremodeled before we moved in which felt like a daunting task in managing it from afar. We engaged 3 contractors to receive a bid. Sembro's took the longest to receive but for good reason. Theirs was the only one that included 3D designs. It was also helpful that they had a show room to see products in person. Paul was great to work with. Construction started and ended relatively on time. Near the end of the project we nitpicked several items we wanted addressed before officially closing the project which they took action on fast. Absolutely no problems in getting them to come over and address any issues or concerns. Very happy with all the work that was completed and would not hesitate to hire again. Only gripe I would have is how they handled the referrals we passed along to them. One project they closed on and completed a kitchen remodel. We never received a "thanks" or acknowledgment of the added business we provided them. We also passed them onto another friend to provide a quote and they ended up being ghosted. Really odd.

They do good work, but at a rather high price. Make sure you read contract before signing as what…read morerequested was not included and to rectify, there will be an additional fee. Installation was professionally done, although the foul language they used between each other was less then desirable. In the end I wish I would have gotten other comparable quotes. I don't think I would use them again. ​​

Designer showed up on time, was very thorough and helped us come up with a great design. Installers…read morewere very friendly, detailed oriented, efficient and cleaned up extremely well.

Their whole team was amazing from start to finish ..I was looking for the perfect blush pink chair…read morefor my daughter's nursery and they had a floor model available in pristine condition. I asked if they could hold it for a couple days so my husband can coordinate his work schedule in order to make the 10 hr drive there and 10 hr drive back (and it was snowing up there at the time too). They made the transaction such a breeze - the chair was wrapped and protected to prevent any damage when my husband got there and they were extremely helpful throughout the entire process. So suffice to say, this pregnant mama was very satisfied and I highly recommend them for all your baby's needs!

We traveled from Pennsylvania to Berg's in Lyndhurst, Ohio. From the moment we walked in we were…read moreimpressed with the quality and selection. Our sales guy was friendly, but it was a busy day, and he was helping a couple of other customers as well. We never felt ignored and we were free to look around at our pace. The prices are high, but the furniture is of great quality and will last for many years. So you get what you pay for. We shopped in September and our furniture arrived in January. I thought that was a bit long, but babies not due until March. We overall had a great experience.

I have a bad back and was having a terrible time trying to get comfortable to try and sleep and was…read morewaking up in pain every morning. Amy, who is the manager and .y neighbor suggested I come in and try a different mattress even though mine was just under a year old. She had me try several mattresses and made sure I tried different positions and had me lay on each one for awhile to see if I developed any pressure points. I loved the Tempur lux adapt mattress. It was impossible to find a position that wasn't comfortable. She knew I didn't want to spend that amount, and never made me feel pressured or pushed me towards a specific mattress. She was very knowledgeable about the various constructions and the warranty for each mattress I liked. I ended up buying the tempur pedicure with the adjustable base. She followed up with me several times to .are sure I liked it. I don't like it, I LOVE it! I use the adjustable feature every night and sleep through the night which I haven't done in years. And wake pain free! Thank you Amy for your knowledge and making this the best purchase i have ever made!

This was the worst customer service I have ever experienced. It took months to resolve my issues…read moreand the local sales people were no help. Communication and follow up were non existent and only after contacting the VP of Customer Care at corporate headquarters did I get any help but even after that the follow up from the local staff did not happen. I spent over $5k on a mattress and adjustable base so I had a significant investment. I would never recommend Mattress Firm to anyone else.... Go where they actually care about your business!

I went in with my idea and David Nicol was able to put it together. He was very helpful, and guided…read moreme through the process. This is definitely a high quality product, and I can't wait to see the finished product. I definitely recommend Tuff Shed in North Olmsted

I stopped in here for flatware. I was expecting to spend a fair amount on the flatware. But the…read moreselection wasn't saying "Buy Me". So in this visit I didn't make a purchase. The staff were very friendly and helpful. She also gave us tips about going on the website and being able to see more options. I was please to have the opportunity just to walk in and visit this location.

It's 12 degrees outside and the store opens at 11:00, it was 2 minutes til!!! We were looking at…read morethe hours to see when it opens. A salesperson opened the door to let (I'm assuming) another employee in, no greeting, nothing. Will not shop there ever. How rude! 2 minutes in 12 degree weather, not one word??