Best customer service. Fair price and high quality. We bought over $9,000 worth of furniture and…read moremattresses. Just a pleasure to work with. We enjoyed the experience. Thank you!

Don't expect anything to arrive on time. Went in to get a mattress. The salesperson told me they…read moredidn't have the one I wanted in store but they had a delivery that would be in within a couple weeks but probably sooner. Not only did it not come in within two weeks, it took an entire month to come in. Furthermore, I was never updated as to the status of my order- I had to keep calling to check on it. Even when I was given a stock date and told that I would be contacted within one to two days to schedule a delivery, I had to call back a week later to have them set up the delivery. In retrospect, I should have just ordered something online. The lack of professionalism from this company is appalling.

I have now done business with this company twice. I was going to go back to my original store at…read morethe Pinnacle, but it has been consolidated. So, I came here and ended up buying from the guy that had helped me load my last purchase into my truck. The guys name was Paul and he did an excellent job helping me find a new bed for my mom. I am a lifer. Highly recommend giving this place a look!

Wouldn't give this company a dime! Went in July to get 2 twin size box springs and mattresses and…read morethe man treated me like an idiot and because I needed them for my kids I was gonna buy them anyway. When asked about delivery he said yea for $125 to travel less than 20 miles when another company further away charged me $25 to deliver the beds! Rip off company and rude employees! Needless to say the other company delivered again for free and disposed of my old mattresses!

Highly recommend this small business. Unbeatable prices, friendly service and great quality to…read moresatisfy every budget! A new mattress can change your life Shop local, shop small! Also great to replace those camper mattresses while your traveling!

This is a great local place to get a mattress. Prices are great and the service is fantastic. The…read moreowner is really knowledgeable and will make sure you get what you need. Can't go wrong here.

I needed a new sofa/couch to replace an old piece. I went with a friend to all of the furniture…read morestores from Southridge to Dunbar and even down to Huntington and back. My friend and I searched through types of sofa and types of fabrics trying to find something that I liked and that was comfortable. We realized we didn't know the terminology used for different styles of arms and other components of sofas and the staff at Pugh assisted us with that, which helped when we explored other furniture retailers before returning to Pugh. As far as quality, Pugh had selections that are as good or better than any other place in the valley, had a variety of fabric selections that rivaled any other store and - most importantly - had very competitive pricing. The staff was all very helpful and did everything they could to assist me through the whole process of buying a new piece, setting up delivery and removing the old piece being replaced. My experience with Pugh Furniture was excellent and I'd recommend Pugh Furniture to anyone needed new furniture. If you're in the market for a piece of furniture then you should definitely give Pugh a visit. David H

Stay away from this business! They do not know what customer service is! Unfortunately we…read morepurchased a Parker House leather sectional sofa which was just one defect after another. The company sent people out to check the sofa on two occasions. They claimed that Covid-19 was problematic for the availability of replacement parts. That will be two YEARS of doing NOTHING this May (less than two months to go)! I have called many times to speak with manager/owner but she is ALWAYS out or simply gone for the day! How we hated this furniture and now we have transferred that feeling to Pugh Furniture! This is a company I grew up with as having a reputation for quality. Well, no longer! Avoid this place! They are charlatans. They gladly take your money and if you have any problems, too bad for you! We have given away the sofa. We purchased from the Ashley store. It was not easy as I am a disabled veteran and rely solely on my VA disability to support my family! Shame on you, Pugh Furniture! You will never get another sale from me nor anyone I speak with who might even be contemplating shopping at Pugh Furniture!

Today I made a major purchase of three mattresses. After midnight on Saturday night, I left a…read moremessage for the store to call me. The store manager, Judy Page contacted me first thing Sunday morning. I need to have three mattresses delivered before the available delivery date. Judy. worked her corporate office to get me the mattresses by the date I needed them. She was amazing. This was outstanding customer service. I highly recommend this company.

Wonderful experience! Judy the store manager was very pleasant, informative and helped us get the…read morebest mattress for our daughter! We will definitely be returning customers once again!

Sherri helped me and my boyfriend out in finding a mattress we absolutely love! Great customer…read moreservice!!

We shopped numerous stores trying to buy a split king bed frame and mattress. Mattress Warehouse in…read moreBarboursville met our needs! The salesman (David) listened to what we wanted and showed us several options. He was very knowledgeable and patient as we expressed our needs and concerns. We bought the Tempur-pedic frame and a soft mattress. We love the mattress and are still adjusting the frame to the just right "baby bear" setting, but can honestly say the night passed so quickly with such a restful sleep! We are not too fond of the mattress pad you have to buy; would prefer one with some padding. Would recommend frame and mattress to anyone! The delivery/set-up team were awesome also!

Great service very helpful going back for at least two more beds possibly three Danielle was…read moreawesome delivery guys too very satisfied

Danielle was super helpful. I told her what I was looking for and she set me up with exactly what I…read morehoped to find

Outstanding customer service. We bought an adjustable bed frame almost 5 years ago. We lost the…read moreremote and had to get another one. The new remote wouldn't pair up as it should so the guys at the store sent a tech out at no charge and got it working. That is great service. We will continue to buy there!

Great experience! Josh was very informative in helping us make a decision in which mattress to buy…read more Also great about keeping us informed on when it would come in and be delivered. Delivery persons very friendly and professional as well. We were impressed how much we seemed to matter as a customer. They exceeded our expectations on all levels! We will return for other purchases and will highly recommend this business to our friends. Josh brings the meaning of good customer service to a whole new level!!! Thank you!