We purchased a new tempurpedic mattress and it came in quick and was scheduled for delivery quickly…read moretoo. The delivery guys did a great job. The only hitch was the AI tracker didnt work. Not being overly critical, just accurate. Deducted one star for the tracker ai.

Terrible experience. Their warranties are extremely dishonest. I spent $4000 on an adjustable bed…read moreit stopped working and they would not fix it. Said the motor was not covered. If the motor doesn't work it's just a $1000 bed. I just bought a chair the only opens with a motor. I thought it was warntied for 10 years but found out the chair is warntied for 10 years but the motor only 5. If the recliner breaks while the recliner is partially opening after 5 years they will not fix it. It then becomes a permanent broken chair. They also say the company doesn't care or produce fixable parts 5 or so years after you buy the item. Ridiculous. How is that our problem. Sell something be honest. Ridiculous. Now the chair is going to be returned as after 5 years my 10 year warntiy is useless as it was for my bed I got to help keeping me from dying of esophageal cancer the whole point of getting the bed to elevate when I sleep. Ridiculous.

If I could leave a comment with out stars I would. BUYER BEWARE Horrible treatment and does not…read moreserve anyone other than himself. Purchased a reclining chair last week. When I reclined back the chair reclined straight to the floor. I called the store to have it exchanged, where I was met by a very rude man stating I can not return it or exchange the chair. Not only did he immediately decline the return, he used vulgar language and even stated i must have COVID. The COVID comment was random and unrelated to the current conversation. A nearly $900 chair can not be exchanged after a week! Not only is there zero customer service but I believe it is theft and elder abuse.

The staff here is super friendly and helpful! I was originally in the market for super-super cheap…read morefurniture, but didn't find anything I wanted to spend money on. Since I was already there, I figured getting some dressier clothes would be a good idea because it's pretty much frowned upon from here on out for me to be live in yoga pants and t-shirts (sigh). Yellow-tag items happened to be 50% off on the day that I went, so this is the story of how I just about quadrupled my "professional clothing" wardrobe for $21.13! -Express pencil skirt -Express jeans -Ann Taylor Loft dress pants -super comfy Old Navy cargo pants (because the only pants I own = jeans, yoga pants, sweats. har har) -2 dress shirts (button-downs) -1 dressy shirt

It's funny to find Walmart items with the claim tickets attached for more money than they were at…read moreWalmart. I think Goodwill has become very greedy in their pricing. Guess they forgot that they are a thrift store.

The service at store was excellent. Joe was very helpful and knowledgeable about items available…read more The sale transaction was easy-peasy. However, delivery was an issue. I had a doctor appointment the morning of our scheduled delivery. My husband was home to accept delivery of our laundry set. Unfortunately, he didn't notice the washer and dryer was not the matching set we purchased. When I arrived home, I noticed the issue right away and a phone call was made to BIG Sandy to inform of the error. Delivery of the correct washer was scheduled the following day. Since I had already planned an out of town trip for this day, I have not had the opportunity to try out the new washer/dryer. Since I left a short time after delivery, I am afraid I am unable to comment on the use of the laundry set at this time. With the rising cost of prices as of late, I suppose the price of the set was within reason.

I had to exchange a chair that was slightly damaged. Their customer service was top notch and the…read moredelivers guys were so kind!

I think it is important to support local businesses. This one used to be a good place to do…read morebusiness. A year ago I would have given it 5 stars. Not any longer. The last 4 visits here have pushed me back to the big box establishments. On one visit I needed a case of caulk. The kid working tried to charge me $96. I got it at Lowe's for $34. On another I was 2nd in line at the register and the guy ahead of me decided he needed more items. He and the store employee went shopping together bringing several items to the counter one at a time while I waited and waited and waited...I placed my items on the counter with his and left. On another I only needed a junction box cover. I could find one, I also couldn't find an employee for assistance. And on the last visit, the straw that broke the camels back, I dropped off chainsaw chains to be sharpened. 9 days later, they remained untouched. I tried! They stopped trying.

Friendly local store with outstanding customer service. I searched online at other tristate stores…read moreunable to find what I needed. A simple phone call to this local business and they eased my worries! Customer service is impeccable. My go to place now for furniture needs! Highly recommend!