They know how to care for their patients. It's effective, efficient, and they care…read more One of the best in the business of patient responsibilities.

First time at this location for my aunt. Her transition from Arkansas to California has been…read moreextremely easy with the help of the front desk ladies. They are on the 2nd floor and always so patient and helpful. Their positive interaction with all the people checking in is excellent! Dr. Shah, Paarth was great! We were so happy after our first visit. The Dr. was attentive to our questions, he was thorough and very knowledgeable. I feel confident knowing my aunt is in good hands at Northbay

Absolutely first on the list. Top quality care! Doctors and nurses are very empathetic and are not…read moreafraid to dispense a Norco or a Ativan when necessary. Unlike Kaiser. Take the we're not gonna give you any kind of drugs to help you stance.

Lots of wonderful, helpful people. Volunteers assist with directing patients and visitors as…read moreneeded. Parking can be a challenge but Security shuttles patients, staff and visitors if desired.

So I know a lot of people have frustrations with Kaiser but I have to say the Fairfield location is…read morepretty good . I usually only use the pharmacy and have had mostly good experiences with the pharmacy. I know that the optical department "sales" can be a mess but the actual optometrist is fantastic . So overall I think the Fairfield locations does a decent job .

Folks if you consider enrolling for Kaiser Senior Advantage plan and need to see any specialist…read morereferral don't count on that even when youf PCP issue referrals. I didn't have the honor to see any specialist since 2025 no appointments available even for my requested audiology/hearing testing. Kaiser don't deserve their Medicare provider status and need to be kicked out from this program.

The best ever. They all deserve a raise. Professional, informative, nice and assets to this…read morecompany. Thank you.

A joke. A representative gave me a very concending phone…read morecall from here and said I was 5 minutes late to an old appointment, and claimes that I called in absent too late for another appointment a year ago. I was there on time for the 9 of the 11 appointments that I made. They counted me as totally absent for 2 full appointments. They said another absence and I get kicked off the platform....wow I made an appointment for a followup after an emergency room visit when a doctor and nurse confirmed an upper rib Crack and another rib below my heart that had been contused from coughing from "alleged" covid... Mind you I carefully planned out this day off from work 2 WEEKS ahead of time because I knew the visit was going to take plenty of time to pinpoint the causation of my problem. Also I knew they were backed up from covid. I proceeded to get a call THE MORNING OF my appointment at 8am to tell me that my Dr. Appointment would be over the phone, they called me at 8AM!! (before work hours) to tell me that my appointment would be held over t7he internet. I then over the phone when they called me...asked the team if they needed an xray; and they said the doctor would have to make the call. My appointment was 5 and a half hours later after they had contacted me the DAY OF after I had cleared my work schedule. Had I known they would do this, I could have had a Dr. Interview during my lunch break. I'm waiting to hear anything on my phone...at 2pm for a text or a call or anything from my doctor to contact me on tenterhooks, and the assistant calls me 1 hour late and is like "She's going to be an hour or maybe more late getting to you What?? After all that berating me for being 5 minites late to 1 appointment?? Fine. The doctor eventually goes ahead and tells me yeah, you spend 2 times in the emergency room and the xrays looked MUCH worse the second time, possibly due to a "Virus" She DOES NOT PRESCRIBE ME PAIN MEDS FOR IT. I had a blood test In the emergency room proving my abstinence from weed and drugs... my primary care doctor sends me to the to the urgency unit near the mall to get tested for covid. The primary care unit failed to send me the recommendation of my primary care Dr. through to urgency. The urancy unit has to look it up later because the primary care team never sent the recommendation like they said they would... The urgency care gave me a covid test...FALSE. I have no history of drug use and no actual use of drugs. They took an xray of me finally for a healing rib fracture...but they can't see the rib contusion, but know its there....they gave me fucking TYLONOL! After that, sent me home with a muscle relaxer and Motrin. The muscle relaxer was denied by my insurance. I am In pain 3 weeks later and had to take leave from Amazon because of chest pain.

I have a good doctor and the pharmacy is great!…read more The parking is great, and you can find a great spot, if you make an early appointment.

At the hospital with a bug and after I give my symptoms, and out of nowhere, the nurse hits me with…read more"is there anyone at home or that you live with that is threatening you?" W.T.F.?!?! Here I am trying to get better and the nurse tries to turn my visit into an unsolicited therapy session. I start laughing because it was so random and inappropriate. California/Kaiser, STOP TREATING EVERYONE AS VICTIMS! Woke sickos!

I was visiting my Daughter and Son-in-law and have been here twice over the last 4 years. Making…read morean online appointment was extremely easy and I didn't have to sit in the waiting room either time. They took Me right back. The truly cared about my needs and making sure I had the right medicine for my infections both times. I'm sure happy with this urgent care! Thank you to the attentive staff!

Dont waste your time They don't take Medicaid…read moreAnd if you're trying to get an appt here and you live iut of state, forget it The lady at the front desk was nice thi

This is specific to the security and nurses I've had the delight of meeting. I frequently visit…read morethis hospital as my mother's caregiver and every time, the employees have treated us with grace, kindness and thoughtfulness. Both the lady and male security guards went out of their way to locate my grandma's cane we had left a month prior. The nurses (Kaitlyn in med surge) and Carmie (CNA) at her most recent hospitalization were thorough with both managing her care, but also sharing her discharge information. I really appreciated the encouraging words from them as well. I can't speak on much of the doctors themselves, but my grandma's alive and doing well so I'd say that's been good. My only complaints are: the small ED lobby that feels like a bubble of germs with the circle of seats to cough onto each other. The lack of communication with wait times in between information given once you're in a room in the ED... and bedside with some ER doctors. But that's par the course for most hospitals.

I saw Dr Arthur yesterday, my regular doctor, and not only did she fill out my forms needed, wrote…read moreme an accommodation letter & follow up with me after my urgent care visit; she also was able to remove the recently noticed earring back stuck in my skin in my ear. The skin had grown over it and even though I got the earring out, the back wouldn't budge and it hurt. In times before, I'd remember that some doctors would turn my newly found concerns away and tell me I had to make another appointment. Dr Arthur did it all. She's amazing and overall Sutter has been a great place to have my medical care. Thank you again!

There is usually a small wait at the A-24 Lab due to the number of patients, but the process moves…read moreby smooth and quick for the most part. They open at 7:30 a.m. so if you're an early bird I'd advise to get there way early before they open. I got there 10 minutes prior to opening there were already at least 20 people waiting. The line will move fast, but just something to know. I was there to get a routine blood draw and it only took around five minutes when I went back to the draw station. I warned the nurse drawing my blood that I have small veins but after a couple minutes she was able to find it and get what was needed. She was very patient and used 100% care taking my blood which I appreciate. I've been a Kaiser member for almost 10 years and always experience quality care from the staff.

My dad seems to be dying and we are stunned with the protocols of the hospital and maybe healthcare…read morein general. If my dad is in restoration care he can have hydration and nutrition ivs. But if he is in pain and needs meds for comfort and doesn't want to be poked and prodded so he could die in peace if that's where the is going and chooses comfort care then they refuse basic human needs. No hydration or nutrition. Or oxygen. They refuse basic human needs. They call it comfort care. I asked the on call doctor why we can't address the issue with a solution of hydration and nutrition it's not comfortable to die of dehydration or starvation. She had no rebuttal other than to repeat the protocol. Comfort care is pain meds while they deprive you of basic human needs. That's it. I said well may you manage your dehydration the same way with the same results. She then said she is going to call security and have me whisked away. I asked why and it took her a few seconds to come up with I was harassing her. I asked how was that? If she believes what she is doing is right then she will be well taken care of with her idea of comfort care. She simply gets the same solution she is assigning to my dad. She believes it's a solid solution so why not for her also? She said again I'm harassing her and I said that's a lie I'm just standing here calmly having a conversation with you. She told the nurse not to talk to me and wait for my sister and continued to refuse basic human needs to my dad. I immediately reported her to member services she is abusing her power trying to call security on someone who strongly opposes her methods for treatment We are shocked at this inhumane protocol. We all reap what we sow that's a fact but it's beyond tragic that this is legal to deprive basic human needs for any reason. God help us

I've been coming to this location for many years, they do have a variety of care as in…read moreprescriptions, blood work, some health classes, and general doctor visits. When you schedule for appointments, I feel it's hard to see them right away or you have to see urgent care at another location. I give it 4 stars because it fills my needs and it's close to my house, but at times it can be a 3 star.

I had a very good experience with Stephanie Argast, a Health Educator at the Pinole Kaiser Medical…read moreOffices. She is a good listener, and carefully explained solutions to my health problems. Our discussion was calm and professional. I didn't feel like she was just following a script or set program. We simply discussed my medical condition, and she offered treatments and links to reading materials online. I had a very good experience.

I am impressed with the team, including the nurses and the physical therapists who visit me and…read moreprovide feedback to my Doctor, Dr. Hefner.

I am submitting this review because my experience with the Napa laboratory has left me extremely…read moredisappointed and reluctant to return. A few Fridays ago, I left work early to complete laboratory testing ordered by my physician. Upon arrival, I was informed that one of the tests required fasting, something that had never been communicated to me by my doctor. As a result, I was unable to complete the testing and was told the laboratory could hold the orders so I could return the following Monday. On Monday, I again left work early to have the labs completed. Upon checking in, I was not greeted and simply approached the counter. The phlebotomist, Janae, instructed me to have a seat. When she reviewed the number of tests ordered, she turned to another employee and asked whether he wanted to take my blood draw. He declined. Over the next twenty minutes, I sat and observed Janae repeatedly calling out for another employee named Gloria only to be informed by a coworker that Gloria was not there. During that same period, she repeatedly asked coworkers which collection tubes should be used for my labs and sought assistance from multiple employees regarding the blood draw process. As a patient, it was difficult to feel confident when the person responsible for performing the procedure appeared to be relying heavily on others for basic guidance. At the beginning of the visit, I had informed Janae that I have a significant fear of needles and experience vasovagal responses, including fainting, during blood draws. Given that information, professionalism and reassurance were especially important. Attempting to lighten the mood after observing the situation, I smiled and jokingly asked the employee with glasses, "Are you sure you didn't want to take my blood today?" This was a lighthearted comment based on Janae's earlier question to him. Janae immediately became confrontational, stepping toward me and stating, "I know how to do my job. I know how to do my job." At that point, I no longer felt comfortable proceeding. I informed her that if she was going to respond to me with that attitude, I would leave, and I did exactly that. What concerns me most is that this interaction has left me genuinely uncomfortable returning to the Napa laboratory. I now feel compelled to travel to Vallejo or Vacaville to complete testing because I no longer have confidence in receiving professional, respectful care at this location. No patient should feel anxious about potential retaliation or apprehensive about returning for a routine medical procedure. I reported this incident the same day and left a message with Sandra, who informed me that Tammy would contact me. I followed up again the next day and was told Tammy was unavailable but would return my call. Several weeks have now passed, and I have never received any follow-up communication. The initial failure to communicate fasting requirements wasted my time and required multiple trips. The laboratory experience itself was unprofessional and unsettling. The complete lack of follow-up afterward has only reinforced the impression that patient concerns are not being taken seriously. I hope this review reaches someone willing to address both the conduct I experienced and the apparent lack of accountability that followed.