I had to take my son here for a last minute sports physical. The staff was amazing and everything went smoothly and quickly.

Since my daughter's primary care physician did not have any availability when needed, my husband and I scheduled an appointment for her at this Walk-in Care Clinic, since they unfortunately do not have one in Fairfield. Upon arrival, we were greeted and checked-in by the staff at the front desk, who seemed friendly enough. Since we arrived quite early, we had a little wait before being called back to be seen. We are pleased by the overall quality of care that our daughter received here. The medical assistant and nurse practitioner who saw our little one were friendly and excellent with our daughter. The nurse practitioner was knowledgable on the various illnesses currently going around and prescribed the appropriate medication for her. Overall, we are thankful that there are walk-in care options when primary care physicians do not have any availability for that given week. However, walk in care unfortunately does not see all types of patient complaints. If you have a sick child, this is definitely a viable option though. read more

I wouldn't recommend coming here with a pretoddler. The staff were all very friendly from frontdesk to nursing. I brought my 2 year old here and I could tell that the provider doesn't typically see little ones from the way they did their exam. I guess ultimately I got what I wanted and the wait wasn't long due to only a few people waiting. I'm just saddened by how poor our medical system is from my regular clinic not having access to take us and how urgent centers typically use midlevels to provide care. I think Northbay urgent care might be better but more busy. read more

Staff in the front, the M.A. and the Doctor who seen and cared for my daughter were all so great and amazing! My daughter came in for a toothache and she was well taken care of from start to finish! read more

This was the fastest appointment I've ever been to in my life. I had clogged ears that have been going on for a while so I booked an appointment on my app for a 5:20 PM appointment. I checked in at 5:18 PM and I was literally done and driving away at 5:28 PM! 10 minutes start to finish! Turned out I had an ear infection. I was on my way to get my prescription from my pharmacy and heading home to start my meds. Awesome experience! read more

First off, I was so impressed with how clean and well kept this place was. Most urgent care type facilities are bland and dirty. The staff was very kind and empathic to my issues. I had zero wait at all and everything went smoothly. I was able to schedule the appointment, check-in and pay my copay all from the app. Overall very pleased! read more

I've been a patient here twice now. Mary is the best provider! She is so caring and detailed. The nurses are great as well. It's clean, calm, and spacious. I'm very grateful for healthcare workers, especially during flu season! read more

The last couple of times we have been here, both for myself and for my toddler, we have had good experiences and great care. The clinic is clean, the staff are friendly, and usually we haven't had a very long wait. read more

made an appointment, went to appointment, staff said they couldn't help people with my issue and directed me to urgent care. Would have been nice to know or been called before my appointment so I didn't have to spend all afternoon in an urgent care room. read more

We have gone to this clinic numerous times for our children when we couldn't get in to see our regular pediatrician. Every time it's been quick and to the point with wonderful bedside manner. The doctors here are super knowledgeable and I trust them as much as I trust our pediatricians. Thankful for this team! read more

Checkup after car accident. Walked in and was seen within 20 minutes. Nurse practitioner was awesome and provided a non-narcotic pain shot, which helped with the post accident aches. I couldn't have received better treatment. read more

I had an issue with my eyes stopped at this location for help. Staff was courteous. The doctor I saw was very nice and helpful. She was great. The wait time was reasonable for a walk in clinic. I was visiting from Florida and it was nice to find such good care. read more

We really like coming to this Sutter Walk-in Urgent Care. It's a little drive over but feel it's worth it. We manage to get the appropriate appointment time that fits our schedule via online. The staff: clinicians, providers, and MAs are normally more patient and approachable. Today we received our flu-shot and we experienced the best service. Check in was fairly painless and the signed paperwork was fast. My daughter and I were in and out after 20 mins or so. Our Medical Assistant, Alexis was personable and professional...she kept my daughter calm and collected. She didn't even flinch when she administered the vaccine via syringe and needle. Alexis explained everything and reassured she would fine. I have came here another time and was examined by Maria, NP and she was easy to talk to and took her time to listen to my ailments, provided insight and resources to assist in alternative therapies. The office itself is clean and new, doesn't even look like an intimidating doctor's office. Come here for your urgent care needs, best make an appt via on-line or call ahead! read more

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Such a convenient location, so grateful to have one in Vacaville! I've never attempted to walk in without an appointment but they almost always have a next day and sometimes day of appointment available. You can check in and even pay copay online before arriving which is really efficient. The staff has always been very kind and compassionate in my experience, especially Dr. Vanessa! read more

I used to speak highly of this place, now the service is just terrible. Dealing with Samantha at the front desk was just frustrating. She was very rude and seem like she doesn't want to help. My son came in for fevers and coughing. It's ridiculous that they prescribe cough meds and asthma meds when that's what he's been taking all week and wasn't working. So frustrating, do they even know what they're doing. read more

Three times I've scheduled an appointment and every time I've been turned away and told they can't see me or my child. Then why when I select the reason for why I need to be seen is that an option for this location? If I can't be seen for virus or flu, why is that one of the options related to this location? I came from Fairfield and they tell me I need to go all the way to David and sit there for several hours. Not one person seeking care that came into this clinic was given care. Trash. read more

I went to this walk in clinic because it says.on their website you don't need an appointment. I showed up at 1059, waited 3 minutes for them to open the door for an 11am opening time. I get to the front desk and she tells me we are sorry but we are out of walk in appointments can you come back later. This is extremely frustrating urgent care/walk in clinics are just for that walk in urgent matters. Apparently that does exist since covid. Don't go here unless you have an appt or you won't be seen. See picture below where the hours are posting for NO APPOINTMENT NECESSARY! read more

Sutter Walk-In Care - Walk-in Clinics Near Me - Vacaville, California

Very nice facility, I was also surprised that they weren't super busy at the time I went. Staff was all professional and kind, and listened to what was going on. Dr. Mary Ann was amazing, she was transparent about what she was doing, and made sure she took good notes. I was in and out within an hour and a half. read more

Was having trouble hearing out of my left ear and figured it might be because of ear wax build up so I called to make an appointment and they had an opening in just a few days. Was checked in fairly quickly and even got in earlier than my appointment time. They said they would use a solution to flush out the built up wax and it took a few tries because it was really built up but they finally got it out. Now my ear feels so much better. Overall the appointment took maybe 30-40min and considering what I went in for I don't think that's all that bad. Nice staff and nice office. Would recommend read more

The walk in care and no appointment necessary unfortunately isn't true. Went in to get my son's ear pain check out and was denied. I was told they could only schedule an appointment for tomorrow and we would have to come back. read more

This is our go to place when we can't get in to see my child's dr and need care. They are always so friendly and compassionate. I even left and the NP called me because she forgot to tell me something lol. So glad this place is here! Oh, and make an appointment to be seen asap! And note that this place isn't urgent care. You'd be surprised at how many people think this is urgent care. They are not the same. read more

What a blessing to have a place to go when you are feeling sick! The staff from medical assistant (Sammy) to nurse practitioner (Vanessa) radiated such professionalism as well as Joy! Thank you ladies for your quality of care as well as nurturing demeanor. God Bless! Karrie read more

Thank goodness Sutter has a minor injury clinic that I can walk into when I can't get an appointment with my provider. The process is efficient. The office is very clean and well decorated. The staff is courteous. Best of all, I was in and out in less than 30 minutes. The NP, Marina was knowledgeable and kind. read more

First of all it is not a walk-in clinic if you walk in they will tell you that their next available appointment is later much much later. I walked in and they didn't have an appointment until five hours later. So I came back was seen. Problem was not resolved and I went back again this time I made an appointment. Upon arriving they told me that they could not see me a second time for the same problem which was a UTI. What's really unprofessional is the fact that I made that appointment and they did not bother to tell me that I could not be seen for the same problem two times. Not only that the staff is unprofessional and does not listen to you when you are talking to them trying to communicate what is wrong. I would just recommend another clinic since you have to make an appointment there and it's not really a walk-in clinic at all! read more

I want to personally thank Alexis for making my visit to this center so pleasant. She was very personable and sweet. Though I couldn't get what I needed done at the walk in clinic I'm glad I had the pleasure of meeting Alexis! Keep doing you girl!!! read more

Even when you call and ask for exactly what you need they waste your time. And then when you get upset the don't care and laugh at you. Would give it zero stars if I could read more

This Place is absolutely Great, It is a new Walk In Clinic from Sutter, It takes the need to go up to the Main Clinic on Mason St. I went in to get a flu Shot . I was dreading it being I had a horrible experience at an urgent care earlier trying to get a Covid test. being my test came back negative I was able to schedule an appointment online and get my flu shot. I walked in to a clean and cool facility that is brand new. I was immediately greeted by a person at the reception desk , even though she was busy took a second to make sure I was greeted and had me checked in. After getting paperwork done in the lobby I was taken back to a room where I was administered my flu shot I was in and out in quick fashion , this clinic is amazing and they are very accommodating. read more

I love having this office in town. Scheduling is fast and they are very professional and efficient.

I had a 5 pm appointment and I was told to wait in my car until they called. No call at 5:24 so I walked in and they said I wait next. ( Sure ) Finally at 5:40 I was seen. What's the use of having an appointment ? read more

This place is kind of useless they are extremely limited on everything they can do they can only do basic things.

The people who work there are useless. And extremely rude like we are bugging them by going there. Go somewhere else and don't waste your time. Zero stars read more

Best experience ever! I had the latest appointment of the day. Everyone was still energized and friendly. Their happy energy made me feel like I was the first patient of the day. The visit was quick and thorough. I appreciate this extension of the Sutter organization. Very convenient. read more

I am usually not the type to complain, but I had made an appointment apparently for something they don't do. The receptionist rudely just checked me in instead of letting me know they don't do what I needed done. The medical assistant took my temperature and everything without telling me they don't do what I needed done, and she seemed as though she didn't know what she was doing....wasted my time completely. Then when the nurse practitioner came in she said "we don't do that so what did you expect to get out of this?" which I felt was very rude and unprofessional. She then proceeded to tell me I need to just got to urgent care. This all could have been avoided if they were to have told me before hand and not have been rude about it when it came time. read more

I had a great visit with Urgent Care this morning, I made an appointment online so they already had my info. The front desk was nice and got me all ready for the provider. My visit with the provider went well she was super thorough and made me feel comfortable. She cared about getting me better and also preventing me from getting sick again. I was well taken care of thanks to the wonderful staff :) read more

My son received a sports physical on Monday at this facility. The NP Karla Plascencia did not sign due to my son having an ankle injury and needed a letter from his primary doctor to release him. Received the letter and spoke to the NP and told me she would not be back until wed at the VV office so end up fax the letter at 12:30 to her at the Sacramento office and stressed that my son needs it signed on the same day. So he is able to play the following day. She waited until 6:55 pm to sign it and faxed it to the VV office. I call and tell them I can pick it up but they refuse due to closing at 7. Then the receptionist tells me on the phone your breaking up I can't hear you and hung up. My phone is perfectly fine spoke to all these people since Monday and never told me they had a problem hearing me.I call customer service due to multiple people saying it will be emailed to you and you don't have to pick it up. Miscommunication, bad costumer service, and I just don't know how an adult that has a profession to help people would lie to me! I had to tell customer service over and over details by now you would think it would be in notes. Not professional and they think it's okay to lie to you! Will never give them my business again. read more