I've been with SQ for years because they are consistently amazing. Shelley Perry to be specific, and her team in Los Gatos are awesome and simply the best. SleepQuest, you are very lucky to have her as an employee and I hope you recognize her for her great attitude, effort, emotional intelligence and customer service. She goes above and beyond and I can honestly say it's people like her that make me very happy. All the best to you and your company SleepQuest, continue to be amazing. read more

I want to say my experience at sleep quest was great. Your staff was very professional greeting when I entered your facility. The tech that assisted me and explained the equipment and steps need to use it. She very polite, knowledgeable and professional, she made me felt at ease. I would recommend Sleep Quest to friend and family!!! read more

Andy was great. Very knowledgeable and a great help; looking forward to our next meeting and compliance.

So, got a call and sincere apology from management about my issue with this company and things have worked out just fine. I respect companies who do that. Although there were major bumps in the appointment process on their part, my experience in the San Francisco office with Jessica was superb. She's a credit to the company. Because of the way in which the apology happened, AND Jessica's friendliness and professionalism, I will continue to do business with them. read more

I have always worked with the Redwood City SleepQuest facility. My experience has been almost uniformly negative with them, going back from my first home sleep study with them (in early 2002) to the last time I did business with them (to buy a new mask in 2009). My home sleep study was botched; the technician didn't set the machine properly, so I had to repeat the test a second time. When it all got done, and I was issued a machine by SleepQuest, I learned that SleepQuest's answer to "which is the right one for me" is always "whatever is the most expensive" followed by "your insurance will pay for it." They issued me a grossly overpriced Auto-CPAP that, come each morning, ended up cranking max pressure (20) inmto my lungs and my stomach. They also issued me an overpriced mask that leaked horribly, spraying air into my eyes. After a few months of suffering, I had to have a new, proper sleep study done at UCSF-Mt. Zion, where they prescribed a Respironics mask that worked, and a far more reasonable, constant pressure for my CPAP. I reset the CPAP to the constant pressure the Mt. Zion doctor prescribed. So much for the hundreds of extra dollars SleepQuest got for pushing an Auto-pressure CPAP on me. The next few years (when there were almost no other places to get CPAP stuff, which is why I kept going to SleepQuest) were a mix of okay and indifferent service. Always the hard sell, and always for the most expensive stuff ("your insurance will pay for it"). The final business I did with SleepQuest was a few years ago. I wanted to get a new mask, but I guess when I made the appointment I also made the serious mistake of mentioning I was curious what was new with CPAP machines. Mind you, I had a perfectly-fine daily machine and a perfectly fine travel/backup machine. When the "advisor" came into the room, she said "what new machine can I show you?" I told her I was only interested in a new mask. She went pale. "I was told you were here for a new machine!!" No, I told her, just a new mask. "Uhhh ... uhhh ... uhhh ... I'll be right back!" She left the room and came back three minutes later. "You know, you have very good insurance, you could get a new machine." I told her I already had two machines, and I don't need a new machine, nor do I want to pay the copay a third one that I don't need. "Uhhh ... uhhh ... uhhh ... I'll be right back." She left the room again. When she came back, she tried to trash my existing machines, calling them "unreliable." I said "well then why are you still selling them? You have them on your display right here." She had to leave the room again. Finally, the fourth or fifth time she left the room and came back, she was joined by her boss ... clearly the one she was terrified of, and clearly the one who must have told her that she was out of a job if she didn't fob a new machine off on me. He said "we understand that you don't need a new machine, and you're just here for a mask, so I'm going to help Tiffany here get you the best mask for your needs." Translation: Okay, Tiffany, you're off the hook with this resistant schnook. Needless to say, "the best mask for your needs" was the most expensive one. It was then I noticed that they conveniently placed all of their products on the display shelf in order of cheapest (left) to costliest (right). I should have said "bye!" and split, but I really needed a new mask, and I didn't know where else to go. I did end up getting a good mask for my needs. But before I left, I asked the sleeze-o boss if he'd check my machines (which I'd brought with me) for proper calibration. "Sure!" he said, and whisked them away to a back room. His cheery nature changed when he saw that I followed him into the back room and was standing over him as he was checking my machines. He even looked over his shoulder several times to see if I was watching. Finally, he gave them back to me. "They're fine," he mumbled. I wonder what the verdict would have been if I'd not supervised him? Anyway, regarding SleepQuest, two words: never again. They make used car salesmen seem like the picture of integrity. There are far too many other choices now. read more

I've been working with Ian Wright at Sleep Quest for about 2 months now and can't speak highly enough of the care I have received. Adapting to a CPAP has not been easy, but I am grateful to have started this process with Sleep Quest and specifically with Ian. During my first appointment, he went over every detail, including tips and techniques to get adjusted to the device and even how the whole insurance process. He's been very helpful and responsive to questions via email and follow up visits. More than anything, he's been very encouraging on what has been somewhat of a difficult process for me. Now my insurance is changing and I am so disappointed to have to change providers. It's unbelievable, Ian is even helping me with the paperwork to get transferred to the new provider! read more

My trusty CPAP finally gave out, and I made the very very very very bad mistake of dealing with this firm to get a replacement. Given that the market for CPAP equipment is extremely competitive (check the internet if you don't believe me), you'd think these people (including their owner, Robert Koenigsberg) would at least have a clue that what they're really selling is customer service. Wrong!` These people are completely clueless. You can't find the place, no one is on duty half the day, they don't return phone calls, and if you have insurance problems, God help you. After promising me that I'd have no problem with a Blue Cross reimbursement, I was plunged into the worst insurance claim hell I've ever known. And their so-called customer care manager (a misnomer) is also clueless. I've had to spend at least 8-9 hours and countless phone calls trying to get reimbursed, when Sleepquest assured me it would be "no problem." Now, it looks like I may have to go to small claims court if I'm ever going to see my money. NEVER would I deal with these people. Find a company that knows the insurance rules, gives you CORRECT paperwork, and will help you if there's a problem. These people won't. UPDATE: This company, along with Blue Cross, is a posterchild of what's wrong with healthcare management in this country. After countless emails and phone calls, I FINALLY got reimbursed for the amount specified in my plan. Sleepquest was NO help, nor was Blue Cross. Again, if you need sleep disorder equipment, I wouldn't even think of using this firm. They are a disaster. read more

I did a 2 day test at home last weekend and was supposed to return my machine on Monday 9/10/12. I live in Union City and did not have enough gas to make the round trip to return the machine. I called first thing Monday morning and left a message on their machine explaining my dire situation and would have to return it Friday when my husband gets paid. Michelle called me back and said the machine had to be returned 9/11/12 or they would charge me $100 per day. I asked her how she thought I was going to afford $100 per day when I couldnt even afford to put gas in my car. Her response was "that is not my problem" It turns out somebody was scheduled to have the machine 9/11/12. I asked if she could call another location (since they have several offices in the bay area) she said no. It was very clear she had no compassion for my situation and when I reiterated I did not have enough gas to make the 56 mile round trip again she said "It is not my problem" I hung up and amazingly I got a check from my brother in law and was able to fill my tank. I returned the machine the next day and told Michelle I was stunned at her lack of concern and how easy it would have been to take the high road and say I understand your situation and lets see what we can do to satisfy both parties. I also told her how rude and insulting the comment "It is not my problem" was. I told her that I hoped if she was ever in the same situation that she was treated the same way she treated me. She said "Are you threatening me" and then said she was going to call the police. I laughed and said if you honestly think that is a threat go ahead and call the police. I left the office and my husband who has been a customer at a different location for 11 years called and said he was taking his business elsewhere due to the heartless and disrespect shown to me. I also have to add that Michelle indicated she had pneumonia. How scary that she is handling medical equipment with no gloves and hacking (major coughing) in her hands. I would definitely recomend you try another location or company because this office cares 100% about their bottom line and 0% about the customer. I'm still in shock at the lack of compassion shown by Michelle. Her line for everything is "It is not my problem" read more

The only person of value at Sleep Quest is the supervisor Cody Parker. He's smart, extremely knowledgeable, patient, courteous. Whenever I need something, I schedule an appointment with him. That's the way to go. read more

The best place ever! My pal and I were in San Carlos on Vacation when he realized that he forgot the power cord for his Resmed Cpap machine. I found SleepQuest on the net, called them, and it was very close to closing time but we made it in time to buy a new replacement cord/unit. Otherwise, it would have been a miserable time for my friend. The lady behind the counter was extremely nice. Thanks SleepQuest! read more

Was referred to SleepQuest by my physician. Staff who explained how to use device for test were nice. However, billing was horrible. Was told only person I could speak with was Ari. I had questions so I tried to contact her multiple times over a 2 week period. I left 3 messages and she never returned my phone calls. I had to contact my insurance to get answers. I found out that the insurance covered more so I overpaid the copayment they collected. After they received the money I tried several times unsuccessfully to speak about getting a refund. Sleepquest contacted me to inform me that I needed a second test. I told them I wanted to check with my physician first as I had been told by the office. At the same time I asked if I could speak with someone in billing. They connected me to Ari and I was finally able to speak with her. I asked her what my options were and asked for a refund for the difference. She said she would work on it and I should get a check soon. Three weeks later I was still waiting. Sleepquest called again to schedule the second test and I mentioned that I was still waiting for my refund. The nice receptionist Irma said there was a note that they were waiting to confirm my mailing address. I can understand a procedure to confirm address but not making an effort to actually contact the patient is very poor. It has taken an additional 2 weeks for me to finally get the refund. I am stuck still having to go back for second test. I would not recommend going here as their billing is so poor and zero customer service from that section. I can't imagine purchasing and having to deal with billing again. I asked my doctor to not send prescription there and will find an alternative place to ultimately purchase any device I require. read more

Sleep Quest front desk person was efficient and responsive. Worked with a consultant who knew her products and gave good advice about usage and maintenance. They seem to have a good followup program in place now. They also offer a 30-day trial period for face mask, ie can be exchanged with a different one if the first one doesn't work out. Easy parking. Nice facility. read more

Awesome service! No wonder they claim higher than 90% cpap compliance. They even offer a 30 day trial period for masks, which is great!

I am very thankful for finding out about Sleep Quest. The staff way so helpful and professional. Cory answered all my questions and helped me save money. I feel the staff are not only very knowledgeable but care about their clients. It is well worth going to San Carlos to get your Sleep Apnea needs taken care of. read more

It was just great. Andy my tec was very thorough and detailed. He went over everything with me. I had questions after setting up my machine and he was readily available to coach me through the set up. Now I'm ready for a good nights sleep read more

Both my son (12 yrs old) and I (53 yrs old) are being treated for OSA by Kimberly T at SleepQuest. We were referred by the Stanford Sleep Center. My wife was the first in the family to be diagnosed thanks to our great orthodontist (Dr. Stacey Quo), and she went to Apria in Redwood City for her CPAP. It is closer to our home, and Apria was adequate, but the follow-up (other than selling you supplies for the CPAP) was non-existent. At SleepQuest, not only was the initial training and set-up very thorough with Kimberly, but the follow-up to make sure you have the most comfortable mask, etc. has been very supportive. My son required a few iterations with masks, and broken hoses - and it was no problem. Kimberly even suggested a covering to protect the hose as my son flops like a fish moving around in his sleep. We all feel so much better now that we are getting better sleep. There has been steady reduction in our AHI, and it shows. My kids couldn't wait for me to begin using a CPAP once my sleep study came back positive, because I was pretty grumpy. They had seen such a difference with my wife (been using a CPAP since Apr 2014), they were eager for me to try it. I am a difficult patient, and my wife warned my doctor and Kimberly. I was very impressed with how they cleared up misconceptions I had, as well as efficiency with training on the CPAP equipment. I am now hopeful that I will be able to reduce or possibly eliminate some medication like my wife has, by getting better sleep and better oxygen while sleeping. We are completely perplexed by the 1-star reviews, and can tell you that we have not had any negative experience with insurance billing, responses to emails, or calls asking for assistance. read more

I really liked sleep Quest. My doctor referred me for my cpap and Ian was the one who helped me I thought he was great!! He was very nice and gave me so much info. He took his time going over everything with me. Thank you Ian.. read more

It's been an OK experience. I would give SleepQuest one or two starts after dealing with the tedious mistakes from my doctor's office on the prescription and SleepQuest's really poor communication. However, after getting everything sorted out I've been treated with care from Brigitta (I think that's how she spells her name). I've been home with a BiPAP machine for a few weeks now and I couldn't be happier. read more

I was referred to SleepQuest by my doctor who said they were incredibly customer-friendly. I've been blown away by the level of expertise and responsiveness. Truly the best experience I've ever had with any vendor. Imagine the Apple Store but they preemptively follow up to make sure things are working well. I had a few questions and road bumps operating my CPAP and all three people I worked with at SleepQuest responded to questions thoroughly, helped me trouble shoot and took ownership for finding great resolutions. read more

SleepQuest is fantastic! They are always helpful and know their products. Ongoing care is on top of getting my supplies to me when needed and keeping my information up to date, like my prescription. I would highly recommend calling them to help you sleep. I can now get through a day without napping! read more

My doctor recommended I have a sleep study done at the Stanford Sleep Clinic. Of course I was diagnosed with a nasty case of Sleep Apnea, and that's when the confusion began. They gave me a long list of places where I could find find the right equipment to treat my problem. I went to Apria because it was close to my home and that's where I began a whirlwind of frustration that lasted nearly 9 months. I have been stood up, forgotten, given the wrong machine, wrong everything to the point where I nearly gave up on the whole idea of getting help at all. One day I was in the Apria waiting room (2 hours), with another person who was also having a bad experience, and she mentioned Sleep Quest to me--said she heard it was a completely difference experience. So, on a whim, I went to find them because I simply could not get service at Apria. Well, it has been an amazing change! Sleep Quest is so efficient, so friendly--they know what they are doing. They have been able to correct every problem I was having to the point where I can now sleep--something I have not been able to do most my life. I have stopped by more than once, and each time I am met with friendly, experienced people who make the whole experience feel good. I can highly recommend Sleep Quest. Don't bother with the others, save time, money and frustration and go to Sleep Quest from the beginning--something I wish I would have done. read more

equipment and people are good but check for services billed for that they actually provided at the time they say