Ha is amazing! You will not get a better hair cut, color, style for the price anywhere else in…read moreRichmond. She knows what she's doing. I feel like everyone I know goes to and loves Ha!

This is my first time going to the salon, and it was incredible. They performed exactly the…read moreservices I wanted, and it was beyond relaxing.

Rachel is an amazing stylist and I would highly recommend her work to anyone! She is kind, funny,…read moreand is very talented when it comes both hair cuts and color. I have naturally curly hair and it's always been a challenge to find stylists who can give a perfect haircut, but she has always consistent and listens to my input.

Went to Rachel today for the first time at her new studio at the Phenix in West Broad Village…read more Really pretty salon and Rachel couldn't have been nicer! She really listened to my concerns about not cutting my hair too short and did a super job trimming it into a great style. She also did a great job flat ironing it and I walked out without any frizz on a hot and humid day. Can't wait for her to cut it again and add some color next time!

I had a great first time experience here. I'm usually terrified of anyone touching my hair, but…read moreSavannah patiently listened to my concerns and she exceeded my expectations. I asked for a cut and curtain bangs, and as a Level 1 Service provider, Savannah was hesitant/nervous to cut my bangs, so she asked Nicholle, a Level 5 provider, to come over and handle the bangs instead! Nicholle showed her how it was done and the bangs came out exactly how I had hoped! I thought this was a thoughtful, professional, and collaborative effort handled well by Savannah. The salon is clean and well kept. In a small strip mall right in Staples Mill with plenty of parking. The owner was quick to respond to my emails and schedule my appointment. At $38, it was one of the lowest priced haircuts I was able to find, with the highest ratings on Yelp. I'll be returning!

So I've been here before at the recommendation of my mother. I tend to get more outlandish bright…read morecolors in my hair and she simply colored in grey. When she decided to start growing out her roots she communicated that clearly to her stylist. Unfortunately her stylist decided she knew better (I wish I knew the name but I don't). She arrived to her allotment with all the commotion tools already out and when she asked why, the stylist said that she needed to either get the color treatment, or she would be charged for canceling part of her scheduled services. Keeping in mind that she had not scheduled colouring services, I was incredibly surprised by this kind of reaction. While I have not had a bad experience myself (the reason for 3/5 instead of 2/5) and they color and style hair quickly and well, I won't be returning based on the duplicitous practices. I would recommend this location for color updates on a one visit at a time basis only, not creating a lasting stylist relationship.

I wanted subtle, natural highlights that would grow out well, but ended up with chunky, stripey…read morehighlights that start at the roots. The thinner side of my hair has more highlights than the thicker side, there's very little in the back, and the top is much blonder than the bottom. I went back to have the tone corrected, but after one wash it looked the same again. Im very grateful they were willing to fit me in again. Everyone was very kind, and the haircut itself is great--I'm just disappointed with the highlighting and honestly embarrassed for people to see it

I've been going here for nail services for several years. I like that the place is clean, they…read morebring wrapped sanitized tools, use foot bath liners. Picking color is a bit of drag, using those wheels of colors. I've tried remembering or writing down color numbers, but I wish they'd put these in our profiles. I have recommended to others. (Once I had hair wash/blowout and I think I'll just stay with nail services. Hair was only so-so.)

Amazing experience every time! Luke at Shear Innovations is…read morea phenomenal stylist! I only come in about every 90 days, but the conversation flows so effortlessly. What blows me away is his memory--he literally remembers the details of what we talked about three months prior. If you want a top-tier haircut and an incredibly welcoming experience, go see Luke!

If you want the perfect cut, ask for Luke. I have wavy hair that's hard to manage, but after he…read morecuts it, it falls into place perfectly. Mind you, I'm super picky, so if I'm giving five stars, it's well deserved. Oh, and I drive an hour to see him, so that says it all.

In 10 years I have Not had a Great Haircut. Until making an appt with Layken…read more It's the first time I haven't had to Recut my hair at home.

Very nice staff. Very professional. Very clean. I loved the atmosphere and most importantly she was…read morehappy!!

She helped me pick out extensions and matched them perfectly! She showed me how to install my own…read moreclip ins and I'm in love!! 10 out of 10

I have been going to Emme for a few years now. She does the most beautiful blonde and she doesn't…read morefry or damage your hair in the process. Emme also does my hair extensions and I get so many compliments from other people about how great they look and how well the extensions blend in with my hair which is pretty short right now. So if you are looking for a colorist that specializes in blondes then she's definitely the one for you. Or if your wanting an extensions even if you have short hair she can do it.

Kim is great!! She is especially great for asian hair. She cut beautiful layers and gave me super…read morecute side bangs. So far, in the 10 years I've lived in richmond, Kim has been the only good hair stylist that has given me a nice haircut that truly suits me. She is also super sweet and friendly!! Im definitely going back. This is going to be my go-to regular hair salon!

Not suitable for people with curly hair. I came in with permanent straight hair that's has my…read morenatural curls from the roots and when requested how much a wash and blowout be since the website said $25+ the lady said $50 because my hair is thick. I honestly don't consider my hair is thick it's just curly from the roots... I didn't have the heart to argue so I accepted it. An older lady washed my hair and then started to just dry my hair with an old blowdryer (barely any heat) then was going to use a straighter to straighten my hair. I was shocked, I never had experienced a salon that would used an iron straightener when requesting a blowout. The lady was not doing a great job and I requested to just pay for the wash and leave if this is not what expected. When I sad I don't want an iron straightening process because it oils my hair quick I just what a blowout the response was "how fast?". Eventually someone else started to air dry my hair without user a roller brush and just basically applying heat. I was so disappointed because I could have done this at home with my own Dyson. Total waste of my time and unprofessional with curly hair roots (not even full hair). I did end up paying $45. The smells of the place was so strong. Such a waste of self care day, I felt I was getting more dissatisfaction with everything.

I came here for a 1 hour massage and a pedicure. One should know that this business is based out of…read moreher home. There is a dedicated massage room that has a separate entrance from her home and there's also another room where the manicures, pedicures, etc are done. The setting is very nice and comfortable. What I liked most about coming here is being that it was my first time getting a pedicure, I was a little apprehensive and I definitely didn't want to be around other people. So the private setting, along with Meloni's awesome personality definitely made me more comfortable. The massage was great. I had an aromatherapy massage with a little stretching included. Speaking of the stretching, that was the first time that I had stretching incorporated into a massage. The stretching was very much needed. It's one of those things that you don't realize how out of shape/ how much you needed it until you get it. I would definitely like to go back just for a stretch session. Other awesome services offered are couples massages and a couples massage class! Meloni does make house calls and one thing that really stood out to me was a couples massage/ dinner package. Services like that are hard to come across and in an area filled with spas, that is what made Waterfalls Massage & Spa stand out to me from the rest.

Nasser is a perfect gentleman and highly skilled massage…read moretherapist. I went into Waterfalls with my body, neck, and spine and absolute wreck. The massage I received from Nasser made my chronic neck pain (that I had been suffering from for months) completely disappear. So grateful for their lovely manner and sincere attention at Waterfalls. Highly recommend.

Nedra is phenomenal!! I love the job she did on my hair and the knowledge she gave about my hair…read more Thanks Nedra I will be a returning client!!

From the owner: Professional hair care and customer service. A variety of styles and regimens offered according to…read moreclients' individual needs. Natural Styling, Locs, Blowouts, Protective Styling, Braids, Twists, Color, Cuts, Consultations, and more!