I told admitting staff at radiology that I had surgical wire in my right orbit. Some how the staff…read moreat the imaging center conflated that with having wire in my right eyeball. That is an entirely different thing as the orbit is the actual eye SOCKET. Then they put someone from radiology on who tried to tell me that I was the one that made the mistake and that the orbit is actually the eye ball (globe), which it IS NOT. The orbit is the socket. I don't like mistakes being made and then being lied to about it to make me look stupid when I was the one who used the terminology correctly. In the future, I would explore other options for imaging. Medical professionals who are unsure of terminology should at the very least look up the terms and know what it is that they are talking about. Good medical professionals would already know what the terminology means.

Very professional Doctor and staff. Every question I had was answered. Dr. Rice did surgery on my…read morevertebrae on my neck and I have not needed to go back. My neck has not had any problems and the surgery has been over 20 some years ago. If I did need any surgery done on my back or neck Doctor Rice would be my choice. Great doctor and great staff. Thank You for the great job 20 some years ago. Ron W

Dr. Dietrich shared professional knowledge & guidance towards healing my son during recovery from…read more his concussion. He made time to listen, and show techniques that will aid in healing. We witnessed the staff assist patients on many levels. The care is top notch. We appreciate Dr. Dietrich being a solid resource during this stressful time. We absolutely recommend his services!

My family and I used In Vision for eye exams, and I ordered glasses through them. We were pleased…read morewith the service we received from their office that day. There were multiple delays in processing the order and the glasses, and it ended up taking substantially longer than I was originally told. After multiple delays I picked up the glasses and explained my frustration to the person serving me that day. The doctor was out that day but she later personally emailed me and apologized for the delays. Also, her office wrote me a letter with attached discount if I would give them a second chance. It was great customer service and I appreciated it. We all deserve a second chance. I would consider going there again. I am quite happy with the glasses as well.

I had a meeting with OD Steven Schaefer. It was my first time here, and the first time in a long…read moretime that I had anyone check on my eyes. Everyone in the office was very friendly, and it was a welcoming environment. I checked in and did the typical insurance exchange. Within a couple of minutes Dr Schaefer came out to get me. At first I thought I had the summer intern, as he is a young looking guy. I am at an age where I can fortunately choose Doctors that should outlast me, so that I don't have to adjust for someone new. Dr Schaefer may be young, but that comes with a huge benefit. Everyone in their life has met with a care provider somewhere that has decades under their belt, and they show it by asking a couple of questions, acting burdened, and rushing off to the next patient. Dr Schaefer was the complete opposite. He was patient, answered all of my questions, and was highly professional throughout. He definitely fits the requirements for a Doctor, and I will recommend him to anyone I can. This office is extremely lucky to have him! Thank you Sir!

Their front desk staff is rude and slovenly dressed. Very unprofessional. The institute's standard…read moreway of dealing with patients is impersonal, they flat out tell you that you'll be texting and using a medical portal. When you try to ask them questions, they get annoyed. Once you get into see a doctor, their doctor will give you 3 to 5 minutes of their time and rush onto someone else The only exception is Dr. Abraham , who is excellent.

Surgery day not bad! VERY unprofessional billing department…read more The use of texting for all their communications even their billing should be changed! Very first bill sent out had no backup or explanations as to why the amount was due! During my visit, without them asking I had already paid my yearly deductible of a couple of hundred dollars plus! On the bill text there was no breakdown of how they had used any monies that insurance or that I had paid,! There was just amount due without even what the total costs of the services were! To finally get to the bill you had to go through several different sites and steps to get to an Internet site! After getting into the Internet bill, there still was no explanation as to what was done with the total amount of money I paid on the first visit! When I called, I was told that was all there was! When I asked about my payment, she explained some numbers that did not even match any amounts on the bill. I was looking at from the Internet.! When I asked for a more detailed bill I was told that was all there was! When I said, I just don't like paying bills that I don't where my money has gone to, she immediately threatened me with collections! Call this VERY Bad Customer Service

My wife has MS like symptoms. The VA for two years running had her do teli-visits with one of…read moretheir Neurologists on the east coast. She finally said she was not comfortable with that as he could not examine her and could only see a little via the TV monitor. So this year the VA set her up here with Dr. Gomez. WHOW!! She got an almost two hour exam by him. He did various hands-on tests that neither of us had seen before. He discussed her most recent MRI and said he would send it to a Neurology Radiologist to make sure nothing got missed. WHOW. He also told her other things that could be causing her problems besides MS. He ordered a bunch of tests. Now we wait on the VA to get around to doing them. This FIVE STAR review is for him personally!!

I called asking that I speak to my provider. When that wasn't possible I asked if they would return…read moremy call. That was a month ago. Still no call...obviously my concerns aren't important.

Had scarring on my eye in my direct vision. The team was very helpful with process they made sure…read moreibwas well relaxes and prepped and ready to go they took good care of me when I came out of surgery with something to drink and eat. Made sure my pain was leveled put for the ride home. It was such an awesome smooth process. I'd choose them again if anything else needed to be done. ​​

Dr. Whillock is now retired. In September 2011 I was fortunate enough to get an appointment before…read morehe closed his office. At that time, Dr. Whillock was the only SD member of the American Academy of Cranio-Facial Pain. He is extremely knowledgeable about periodontics and bite issues. I wish him well in his retirement.

After years of debilitating nerve pain, Dr. Ptacek completely changed my life. He was incredibly…read morethorough, took time to explain everything clearly, and patiently answered all my questions. He is definitely an expert and we're so lucky to have him in Rapid. His diagnosis was spot on, and his treatment plan worked better than I ever imagined. The entire staff was amazing--kind, professional, and easy to work with. I finally feel like myself again. If you're living with pain, Dr Ptacek is the guy to see