My experience with this OB office was extremely disappointing and, at times, genuinely upsetting…read more Throughout my pregnancy, I dealt with severe symptoms including vomiting to the point my throat was bleeding, GERD and heartburn so bad I lost my voice, and one-sided leg swelling, which is a known red flag. These were not minor discomforts and directly impacted my ability to safely perform my job in the medical field. Despite this, my concerns were repeatedly dismissed as "normal pregnancy symptoms," without meaningful evaluation. At one point, the clinic supervisor called me while I could barely speak due to losing my voice. I explained clearly that it was from severe reflux and heartburn. She said she would get me in to see Dr. St. Pierre, but when I was seen, that concern was not meaningfully addressed. I was told earlier in my pregnancy that if my symptoms became unmanageable, I could speak with Dr. St. Pierre about being taken off work. When I did, she initially refused to complete disability paperwork and dismissed my situation. She also referenced Nevada being a "right to work" state, which is unrelated to medical leave. My mother-in-law, who has decades of HR experience, was present and confirmed that statement was inaccurate. After significant pushback, the paperwork was eventually accepted, but the process was unnecessarily difficult. I was even directed to labor and delivery triage to initiate paperwork when my OB was unavailable, only to receive more resistance there. There was no continuity or clear process. Dr. St. Pierre also took multiple trips during my pregnancy. When I reached out with complications, I was told they could not assist because my OB was out of town. There did not appear to be adequate coverage. At my final appointment, instead of a discussion about my condition, the first thing Dr. St. Pierre said was, "Why don't you just get induced since you're so uncomfortable?" I was not yet 39 weeks, and there was no explanation of risks or reasoning. It felt dismissive. In contrast, when I saw Nurse Practitioner Katie Bischoff, she clearly explained my stress test results and provided thoughtful guidance about induction. The difference in communication and care was significant. Continuity of care in this office is poor. I rarely saw the same provider. During one visit, Nurse Practitioner Ann Murtada greeted me with "Who do you belong to?" which set the tone for how impersonal the office feels. Additionally, during two stress tests with Dr. St. Pierre, nothing was explained. I was left without clarity during an already stressful time. To be fair, Nurse Practitioner Katie Bischoff, Nurse Practitioner McKenzie Rosette, and Dr. Mellum provided good care. However, my experiences with Nurse Practitioner Ann Murtada and Dr. St. Pierre were the opposite. On the administrative side, the office felt transactional. I paid around $1,500 and remained current, yet was consistently pressured for payment before being checked in. Requests for minimal flexibility were treated as a problem. I also raised concerns with the clinic supervisor and received no meaningful support. Overall, this office felt cold, disorganized, and lacking in communication and compassion. I regret choosing this provider for my pregnancy. If you are looking for supportive prenatal care, I would recommend looking elsewhere.

Poor care from Dr. Ann Ricks. She was interested in getting the ok to use AI to record the visit…read more Annual visit not covered if you discuss ANYTHING outside a Pap smear and breast exam! Just found out she performed a HPV test without my consent or knowledge. Other Gynecologist offices always have you consent fora HPV test. That is not part of a Pap smear! They do not tell you this ahead of time. These things are covered at other offices throughout Reno, whether an MD or APRN are treating you. They will push you to have a mammogram there as well, as they just started offering them. Do not have it done! St. Mary's and Renown mammogram technicians do an excellent job! Unfortunately I agreed to do it there. Bad decision. Poorly done, not a good experience. The machine is super small, there is nothing to hold onto, and the tech did not put me at ease. It was the most difficult mammogram I've ever had done. The elevators are not completed, there is plywood on the walls and floors. Did not feel safe. Don't waste your time, there are better providers.

I really wanted to like this office because I had heard so many great reviews, but unfortunately my…read moreexperience has been nothing but frustrating from the very beginning. I live in Sacramento, CA, so I already knew I'd be paying out of pocket. My first appointment was charged to my card the day before, which was completely fine. However, I kept receiving bills saying I still owed money. When I called, I was told not to worry because those charges would "fall off" my account since I was a self-pay patient. Well, they never did, and I continued receiving bills showing an outstanding balance. At my first appointment, the doctor was running late and told me I needed to repeat my bloodwork, even though I had just had it done about two months earlier. That was frustrating, but I agreed. She told me the lab orders would be sent to Labcorp. Because the bloodwork had to be done while I was on my period, I had to wait an entire month before I could schedule the appointment. When I finally arrived at Labcorp during the required time, they told me they had never received the lab orders from the office. I immediately called the office, and Mackenzie at the front desk answered. She was rude, dismissive, and acted like helping me was an inconvenience. Instead of trying to solve the problem, she simply said she couldn't send the orders herself and would have to ask the medical assistant. While I was waiting, Labcorp called the office directly. I then overheard Mackenzie tell them that she had instructed me to "come another day" because she didn't know if the orders could be sent that day. That was completely false. She never told me to come back another day. Had she actually communicated that to me, I would have explained that I couldn't simply come back because my doctor specifically instructed me that the bloodwork had to be done while I was on my period. Her lack of communication, poor attitude, and terrible customer service turned an already frustrating situation into an unnecessarily stressful one. Front desk staff are often the first impression of a medical practice, and unfortunately Mackenzie's attitude reflected very poorly on the office. Between the ongoing billing issues, disorganization, poor communication, and the unprofessional customer service I received, this has been one of the most disappointing experiences I've had with a medical office. I really wanted this practice to work out because of all the positive reviews, but my experience has been the complete opposite. Because of everything that's happened, I will not be returning to this office and will be looking for a new provider. I cannot recommend this practice based on my experience.

I was referred to FEM by my son's pediatrician as I needed to get on medication for ppd. Only…read moreproblem I have with this office is anytime I call anyone in charge of answering the phone calls are rude and rushed. I think that this is very unprofessional as this Is supposed to be a support place for women...

Apparently the doctor is too good to take patients with medicare. I realize medicare isn't timely…read morewith payments to doctors, but to turn people down because of that is pathetic.

I don't normally write Yelp reviews... but my experience with Dr Perry was SO great I absolutely…read morehad to pass the word onto any women or expecting mother. I was lucky enough to work with her during my first pregnancy of my daughter. I can't express how absolutely WONDERFUL Dr. Perry is. Pregnancy can be scary and overwhelming--and leaving you full of questions! Every visit with Dr. Perry she took her time, answered my questions and left me feeling so comfortable and aware of what was going on with my body and baby each step of the way. Dr. Perry's bedside manner is always warm and welcoming... she truly cares for each and every one of her patients during and after pregnancy! I will FOREVER consider myself and my daughter so extremely lucky to get to work with Dr. Perry. Pregnancy is an absolute gift.. and Dr. Perry was a HUGE piece of that gift to us! GO see her!

Everyone is so wonderful. They really know their stuff and take the time to answer questions. I…read morealways feel so taken care of.

2023 was not my healthiest year but the team (Dr. Pam, Nurse Rina and Mallory) are fantastic (as…read morealways) helping me get on track. Lyght Wellness Center is a concierge medical practice. So fortunate to have such a supportive medical team to support me on my journey.

I been going to her for over 10 years and still think she is the best! I like her a lot I highly…read morerecommend her!

Preface: Many times my husband and I have encountered impatient doctors rushing us through our…read morequestions with one foot out the door. Sadly, making you forget what you wanted to ask. Now we bring notes on our Iphones to ensure we get all of them in. (Funny considering the commercial most of us have seen where patients and doctors sing how you should ask your docs questions because they don't know how to read your mind). Anywho, Dr. Thompson was very nice, patient, and professional. She answered our questions thoroughly in a way that made you feel you were talking to a good friend about serious questions. She seemed a little rushed, but never put that on us. Being a manager in retail, it is always hard to provide good customer service and the things you have to get done in a day. We are in the process of trying to have a child, and if we do in the next couple months we will be coming back to her. Unfortunately, we are moving in 5 months. Best of luck to those looking for a good doc.

I've been seeing Dr. Hsu for about 4 years now. She was referred by Dr. Hilton Pollock when he…read moreretired. Due to my age (72) and having had 3 children, you can imagine how many doctors and visits I have had in my lifetime, and of many specialties as well as OBGYN's. I was so upset when Dr. Pollock retired and very nervous about finding another GYN that was as fantastic as Dr. Pollock. Well Dr. Hsu is every bit as competent as Dr. Hilton was. I am delighted to have found her. Her expertise, knowledge, thoroughness in understanding of women's issues, ability to listen to my symptoms, concern for my wellbeing and comfort, and has a lovely disposition. Let's face it, is very important to feel secure, and she has a sweet and funny personality. She is truly delightful, and I have full confidence in her decision and abilities. A shout out to her office staff as well. Her RN is professional and kind. And Cydney her Receptionist is wonderful. Love this staff! As a woman with many medical experiences, I highly recommend Dr. Hsu and her office staff. You'll be in the best of hands.

My gynecologist, Dr. Hilton Pollock, retired in 2021/2022. I was very disappointed because I have…read morestruggled my entire life with finding good care. When I finally found him in 2009, it was life-saving. Thankfully, he sent my records to another great doctor, Dr.Hsu. She saved my life as well. She understood my case and has been helping me recover. If we are going to review doctors, we need to review their bedside manner and how they assisted in our healing journey. Dr.Hsu's staff are always caring. I greatly appreciate everyone in this office. And I am grateful for how they saved me.

I had amazing care with Dr. Poppen! My laparoscopy went really well. He is so considerate,…read moreespecially with me being nervous. His attention to detail is amazing. He has wonderful bedside manner. He really cares and takes my issues into consideration, and I wouldn't have had it any other way. This is the best doctor I've had in a long time I couldn't thank him enough!

Great experience with Dr.Poppen & team!! I came to his practice for a second opinion and I learned…read morethat my previous gynecologist (down the road) had given me incorrect information. Dr. Poppen performed my 3rd endometriosis surgery with expertise! Post surgery he explained in detail what he did during the surgery and put forth a plan to continue pain management for endometriosis. I am so so grateful to have found Advanced Gynecology of Reno! It has been a completely different experience from past doctors that would gaslight my pain & symptoms.

Such a great job so glad I found this dr will definitely refer to friends and family. Very…read moreprofessional

Top notch place! I've been to two other GYN offices in Reno, and BY FAR this office is the best…read morerun and most pleasant experience. Appointment times are the time you actually get seen. They handle billing correctly the first time. The front office staff is pleasant and professional. They are extremely organized and efficient. They have excellent communication skills, which is sometimes lacking in other medical offices I've been to. The lady at check out is really super nice too. The back office staff is awesome. Carina has helped me the most in the past, and I just love her. She has a great care style and does a wonderful job of taking care of you! The nurse practitioner, Karen Wood, is spectacular. Karen has a super warm and kind approach to medicine. She is extremely knowledgeable and approachable. She just has a calming presence about her, and makes excellent and thoughtful suggestions. Dr. Hutson is excellent as well. She is extremely professional while also being kind too. Both Karen and Dr. Hutson take the time to answer all of your questions with a "no rush" attitude, which is so appreciated. The exam rooms are pretty, well lit, and super clean. The front waiting area is very comfortable and relaxed. There are always tons of new magazines to pick from. There is ample parking too.

Shout out to Kaitlyn, Tammy, and Lauren for rendering quality compassionate care. Had an urgent…read moremedical issue and was seen promptly the next day. The scheduler was more than kind to find me the first available appointment and I totally understand the availability and demand challenges in Healthcare in Northern Nevada. Sometimes not a sweet situation. Was able to get diagnosed and treated. Currently on the road to recovery in an expedient way. Office is serene and clean. Staff friendly and professional.

Why are you trying to separate families. Girl at the front desk is very rude. We previously asked…read moreif children were OK three and above is what they said when we get there, they deny us and said my four and five year-old couldn't come in. Unacceptable we are all in this as a family! Been to plenty of hospitals, and other states never had a problem with the kids being in the room with us while we find out the gender! Not OK

Out of all five of my pregnancies, this has been the worst OB practice I've experienced. While the…read morephysicians themselves are wonderful, nearly every other aspect of this office has been incredibly disappointing. The biggest issue is the office culture. On multiple occasions, I overheard front desk staff gossiping about patients, discussing private phone calls, speaking negatively about patients in front of other patients, and even laughing about questions expectant mothers had called in to ask. Hearing that as a patient made me feel uncomfortable and concerned about the professionalism and confidentiality within the office. My experiences with one of the medical assistants, Amanda, were particularly frustrating. I found her to be dismissive and unprofessional. During appointments, I was never informed of my urine dip results, blood pressure, weight, or pregnancy weight gain even when I specifically asked. Given my history of gestational hypertension and preeclampsia, these are important numbers for me to know. When I asked Amanda if she could provide them during my visits, she simply told me, "No, I never provide these to patients." When I asked why, her response was, "I just don't." I later shared with another medical assistant--who was filling in--that I had been unhappy with my care and wished someone would review my vital signs with me during appointments. At my next visit, Amanda confronted me, laughing as she said, "I heard you told everyone here I'm mean to you because I don't tell you your blood pressure." I never said that. It left me feeling like my concerns had been discussed among staff rather than addressed professionally. I left that appointment so upset that I called my husband in tears. The practice also lacks many basic conveniences. There is no patient portal to review test results, appointment summaries, or track your pregnancy. Patients are expected to collect a urine sample at home on the morning of their appointment and transport it to the office. Because I work all day before my afternoon appointments, my sample would sit in my hot car for hours. When I mentioned this to Labor & Delivery staff, they expressed concern that this could affect the reliability of the specimen. Additionally, patients are required to prepay for their hospital delivery before the birth, which I found unusual and stressful. The physicians at this practice are knowledgeable and caring, and they are the only reason I gave this office any consideration at all. Unfortunately, the professionalism of the front desk staff, medical assistants, billing department, and overall office management significantly detracted from my experience. I sincerely hope the practice takes these concerns seriously because the physicians deserve a support staff that reflects the same level of professionalism and patient care.

Dr. Farringer is wonderful--he was respectful and honored my wishes throughout my pregnancy…read more Unfortunately, I would not recommend the practice overall to expectant mothers due to their contract with Dr. Ashley. I would not recommend Dr. Ashley. During my emergency C-section, my concerns were dismissed, which contributed to additional complications. I encourage anyone choosing a practice to research who may be on call so you understand who could be present for your delivery.