I took a hard fall on my left knee. When i checked in,…read moreeveryone was great. The Dr had already scheduled radiographs. Usually you go in a room. Then they do radiographs, Dr comes in. They skipped the initial go in the room. So Flippin organized. Dr was great. Second time I've been there. These folks are constantly, consistent. They should feel great!​

Late post 6/18/26 Surgery can be unnerving, scary, and…read morefilled with so many emotions, but it makes all the difference when you're surrounded by a caring and compassionate medical team. Jenn was wonderful and immediately helped put me at ease. I especially appreciate when a nurse gets my IV on the first try--it may seem like a small thing, but it certainly doesn't go unnoticed! It's always such a strange feeling to go under anesthesia and then wake up with everything already finished. Bette was incredibly calming, kind, and attentive during my recovery, which made the experience much more comfortable. I also want to thank Dr. Kaiser for his care and concern in making sure all of my issues were addressed. My gratitude extends to the anesthesiologist and every nurse in the operating room for their professionalism, compassion, and excellent care throughout the entire process. I'm truly thankful for everyone who helped make a stressful experience as comfortable as possible. Hopefully, this will be my last surgery for a very long time!

She came highly recommended for shoulder surgery. When I called for an appointment, I was told that…read moreshe no longer accepts Medicare patients, even with supplemental insurance.

I was referred to Doctor Malcarney by a physician I know (and trust), so I set up the appointment…read more MRI was ordered, and the PA (Shawna Fearnley, who is very professional), filled me in on what tendons were no longer attached to my Humerus, and what needed to be done reconnect them (surgery)! Following this meeting, I must have come across three other physicians who all recommended Malcarney, one operating room RN who highly recommended Malcarney, and a bunch of other people at our Health Club (Should be called a recovery club) who gave high praise to Malcarney for her work on them! So I had the surgery (can't say that it was great since I was out cold when she was operating on me), but I can say that Malcarney and all of her team members were outstanding in their communications, their follow-up, their bedside manner, their subdued yet appreciated sense of humor, and their positive attitudes! It was as good of an experience as one can hope for, and the rest is up to the PT and my ability to follow his instructions... In closing, I have to say that I appreciate Malcarney's approach and how she and the PA explained it all. I highly recommend her, as do apparently countless other former patients in and around the Reno Area...I think that speaks volumes! You can't go wrong by going with Malcarney to perform the surgery...you can only go wrong by screwing up your shoulder (like I did)...Just glad that Doctor Malcarney was there to repair it all!

Carrie and company are AMAZING! They helped my daughter rehab a kneecap injury that prevented her…read morefrom continuing her great love -- ballet. Carrie successfully helped her dance on pointe! For that I will always be thankful. And as if that miracle wasn't enough, she also worked on my younger daughter's tight back issues (also from dance). The place is super clean. The staff is super professional and always helpful. If you need PT, this is THE place.

Geneva worked miracles with my shoulder recovery after surgery. Highly recommend her!…read more They all professional and knowledgeable at this location. Front office Manager Charity is instrumental in getting appointments as needed. Always friendly PTs here.

I recently went through an evaluation to attend therapy and found the staff cheerful and helpful…read more Their new patient intake forms are about 8 pages and very detailed. It would be helpful if there was an online link so patient could fill out in advance of their first appointment. Prominence Medicare required a $40 copay for the initial evaluation ($10/PT) and pre approved 16 visits. I had to suspend PT due to lower back pain and Dr requiring lumbar injections prior to an ablation therapy appointment and requested 6 weeks after ablation before resuming PT. Premiere closed my file until I could begin core strengthening PT in the future.

The front desk was super friendly and professional and the staff were great. My daughter has been…read moregoing due to a car accident and even with just one session she found some relief in her back with the exercises the pt designed for her. The bathrooms were decently kept and they also provided complimentary water which was nice because some of the exercises can be tiring.

Excellent staff and excellent programs. In addition, they bring great energy to the solutions.'read more

I had a very frustrating experience at the ROC Express location in Galena…read more Earlier that morning, I used ROC's online chat to let them know that my 10-month-old son's splint was coming apart because he had been pulling at it. I uploaded a photo showing the stuffing coming out. A few hours later, a ROC employee called me back and specifically told me I could go to any ROC Express location to have his splint rewrapped. I even asked if the Galena location was okay since it's closest to my house, and she told me yes. Before leaving home, I completed the online check-in, explained exactly why I was coming, and provided my phone number and email. I checked in about 30 minutes before arriving. By the time we got to the office, my 10-month-old had actually kicked the splint off completely. I even held it up and showed it to the receptionist because I was genuinely concerned that he no longer had any support on his injured leg. When I got to the Galena office, it was completely empty. No customers. I walked up to the front desk, and the receptionist (Jocelyn) simply stared at me without saying hello or asking how she could help. I told her who I was and that I had checked in online. After reading my online check-in, she told me (rudely) they couldn't help because my son had an appointment scheduled for Monday. I explained that I had just spoken with someone from ROC who specifically instructed me to come there to have the splint rewrapped. She insisted they couldn't do anything--not even rewrap the splint--and that he needed to wait for his appointment. Despite showing her that he had kicked it off completely. She was very rude & uncaring. What made even less sense is that ROC Express exists to evaluate and treat orthopedic injuries. If I had walked in off the street with my son after his injury, they would have treated him. Instead, despite having an injured 10-month-old with no splint on his leg, I was told they couldn't even rewrap it. The explanation simply didn't add up. To make matters worse, they had all of my information from my online check-in. If they truly believed they couldn't help, they could have called me before I drove there with my baby. Instead, I made the trip only to be turned away. I then spent about 30 minutes on hold trying to reach someone at ROC. By chance, the same employee who had called me earlier answered. She told me the Galena office was mistaken and instructed me to go to the downtown ROC Express instead. Within an hour, my son was seen at the downtown location and placed in a cast without any issues. The difference between the two locations was night and day. The downtown staff was knowledgeable, compassionate, and efficient. Unfortunately, my experience at Galena was the exact opposite. Between the misinformation, poor customer service, and unwillingness to help an injured infant, I left feeling extremely disappointed. I sincerely hope ROC addresses the training and customer service at this location because families shouldn't have to drive from office to office with an injured child due to incorrect information.

I tore my ACL playing in a b-ball league. Went to urgent care at ROC and they diagnosed me. I then…read morewent to Dr. Pappas for second opinion as he has done many people's surgeries that I know. I have known of him since he was at the university of Nevada Athletics Dept as the main Dr. He diagnosed me accordingly and also had me do therapy for full range of motion right away unlike ROC who didn't even mention that. It's tough to get in the schedule but my surgery went successful today. Dr. Pappas was very clear on what he recommended an what should be done didn't feel pressured at all. The entire team and process was done so well and professionally I am so grateful. His assistant Terry is also very professional and I am surprised she isn't a Dr. for the amount of knowledge she has. I will post updates as I head on the recovery road.

Dr Pappas and his staff of Terry and Sarah provided excellent care following an emergency accident…read morewhile visiting. A broken bone in my foot was quickly diagnosed and I was fitted for a boot. On returning home to NorCal, follow up care was considerate and consistent. Great location in southwest Reno with ample parking. Noticed a convenient physical therapy office next door. Very patient driven

Based on online reviews, I chose Dr. Chris McBroom to fix my shoulder, and I'm so glad I did. It…read morewas easy to book an appointment online, and I was seen the very next morning. My arm and shoulder had restricted movement from an injury the week before, but Dr. McBroom listened carefully to my issue, warmed up the area, and then popped my rib back into place. The pain and restricted movement I'd been dealing with disappeared instantly! All those five-star reviews are spot on.

Chris wants the best for his patients and to get better. His goal is to help you feel better so you…read morecan become self sufficient over time. He is a no-fuss kind of guy that is very easy to get along with. Located inside the Double Edge crossfit gym, he is positioned away from the main work out room near the bathrooms. Chris has helped me immensely over the last 2 years as I've been navigating a whiplash injury. He has used dry needling, shock therapy, as well as myofascial techniques (ART therapy) on me. He is passionate about making people feel better and educating those that are curious. No matter what kind of pain I've had, I know I'll be able to walk out of our appointment with a sense of relief and ease.

I went to Dr. Perotti for maintenance chiropractic care throughout my whole pregnancy to keep my…read morebody feeling good despite all the changes. Weeks before my due date I was told my baby was breech and I would need a c-section, which was the last thing I wanted after months of body work to prepare for a natural birth. Melissa helped with gentle but effective adjustments that created the space my baby needed, and just one week before the scheduled c-section my baby flipped head down and I was able to have the delivery of my dreams. I couldn't be more grateful for the chiropractic care I received! Both myself and now baby too continue to see Dr. Perotti weekly for adjustments to assist with overall well being.

Next time I have to use this place I'm hoping that the day shift is more professional. Two of the…read morewomen behind the desk were, how do I put it. Acting like juveniles laughing loudly and throwing something that popped. I have PTSD for one. There is a place and a time. This all before my MRI.

My daughter was prescribed physical therapy for back and joint pain and a co-worker recommended…read moreReno Sport and Spine. We could not be happier with the entire experience. The reception was warm and inviting yet very professional. The therapist was able to alleviate my daughters pain and make recommendations for preventative activities. It is no surprise that Reno Sport and Spine is known as the best in the area! Thank you to the entire team for such great care!

Therapists work well, but are continually interrupted by young co-workers (interns?) with questions…read moreabout other patients. What about privacy rules? The effect is disjointed, interrupted and a bit disturbing treatment that is skilled but less effective than other more focused and private care. Today I was refused treatment because my blood pressure was volatile, as always, and I had tingly legs and arms, as usual. The difference today was that they measured my blood pressure and realized I was right in what I had told them. They will say they are required to refuse treatment because it is dangerous. It is no more dangerous than other days for me. Dangerous for them perhaps? I got fairly good treatment here, until they realized I had been telling the truth. It took weeks to get an appointment and find a therapy that helped. Then on a day when I really needed help, they refused. This is a no, unless you are young, strong and healthy and your insurance pays on time. My bill got more attention than my health problems today.

They have outstanding care from office to nurses and doctors. They do what they need to get a…read moreproper diagnosis, to treating you. I have had very few doctors and offices that have impressed me, but these doctors do!! Great team!! Great care. Wouldn't go anywhere else for my ortho needs.

We have seen Dr. Brian Bantum for 3 separate musculoskeletal issues over the past 5 years. He is…read moreamazing. He gives you his complete and undivided attention listening and incorporating everything the patient says. He asks important questions, does thorough physical exams, analyzes the problem critically and then orders appropriate tests/imaging if needed. He has a wonderful caring, empathetic demeaner with the goal of making his patient better as efficiently and quickly as possible. He has given my husband various types of injections as needed and he is quite skilled at doing so. Now that we are older, issues that need physiatrists crop up. Having such an excellent physician here in Reno is priceless. Dr. Bantum is a keeper!