Went in to return a pair of glasses that didn't work out and had the associate Wanda help me and…read moreshe reviewed the glasses and asked where I got them and I said Barstow. She then replied these are scratched and we cannot return them "they do these all the time." I didn't get what that was about but was shocked at her response since I've never worn the glasses I said they've never been taken out since I bought them. She refused to honor my return and receipt even tho I'm within the window. I asked to speak to a supervisor but she refused to give me any info her co worker Maria came over and glanced and said yep can't return. She didn't even look at the glasses. Wanda was pointing at the glasses see their scratched. I've attached pictures of the glasses and receipt. Their inconsistent with their return policies and deceptive.

Customer service was horrible. I purchased a pair of Versace glasses that were a demo pair because…read morethey did not have a new pair kept them in excellent condition went to return them within 30 days were totally could not return them was told I purchased a new pair which was not true the associate was a liar and extremely rude

Good sales, Jaqualyne was a great help and knowledgeable about what would work for meread more

The absolute worst customer service I've experienced at any Sunglass Hut in the US. Adam was unkind…read moreand not helpful to the female customers.

Omar was extremely helpful in helping me complete my Versace purchase, great selection, paired with…read moreexcellent, immediate service. Very thankful to these guys! Always friendly outstanding service.

The worst customer service ever! Got sunglasses as company gift for Christmas. Came in first time…read moreand with attitude I was told..... . I needed receipt. Ok got receipt from my boss and came back. The girl retuning the glasses with support from another store while online to give me store credit said OPPS I refunded his credit card and there is nothing I can do! Let your boss know there is a return on his card. #neveragain

I was walking at the shoppes, when randomly my right lens on my glasses fell. (Not sunglass hut…read moreglasses.,) it seems that the screw in the frame holding the lens in place came lose and the lens popped out of place. Keep in mind it was dark outside, and i needed my glasses to be able to drive. Then i remember there was Sunglass Hut in the shoppes area at walking distance, i said what do i lose in asking if they can help. I get there and two friendly staff members named Andrea and Alexandria both asked how they could help, and i explained the situation, they said, unfortunately, we can't work on prescription glasses, and i said, Can I? as in can i borrow a screw driver to tighten up my glasses, as i do need my glasses to drive my family back home, and the girl said, sure i can help with that. She let me borrow the tiny screw driver and i was all good to go! i had no plans on purchasing anything, but she did mention they had repair kits for sale, and i said! welp! i may never need it (again.) but because you were willing to help me i purchased one. Overall the girls were pretty nice and helpful, although i have never purchased anything before, or planned to buy from there, they were extremely helpful and i was very grateful for that. and for that they get 5 stars!

Ordered a pair of Meta's online. Picked them up at the store. Madii was very friendly and helpful…read more She offered me a BOGO 50% off. I got a pair of Oakley Holbrooks XL. I've always wanted these sunglasses. Store is clean and inviting. Thank you Madi for a good experience.

Update: a region manager finally contacted me to resolve. I was able to get my sunglasses replaced…read more I am grateful for the exchange, but I am still somewhat disappointed that it took considerable effort to make happen.

This is for the location inside Macy's. I waiting over an hour for the young girl to repair my…read moreglasses only for her to say she couldn't. Every time I walked by she was on a personal phone call and not working on my glasses. I found another Subglass Hut location that fixed them in less than 5 minutes.

I got my son some regular ray bans sunglasses for Christmas and he ended up wanting the meta ray…read moreban sunglasses for his bday in January. They look almost identical to each other and I was feeling really bad about spending over 600$ for both total. Well, I guess they extended their refund/exchange policy for Christmas and were able to give me a refund for the regular sunglasses even though it was way past the 30 days! Jen was very helpful and sweet. I've bought at least 4 pairs of glasses here over the years and I know it's dramatic but I will stay loyal to Sunglass Hut for life

Never been one to spend on sunglasses, but as soon as I walked inside the store I was greeted by…read moreGisselle. She was extremely sweet and helpful. She went out of her way to explain the deals they had and was patient enough to demonstrate a variety of different pairs of shades. I walked out very satisfied with my purchase. Awesome customer service.

This is awful I've driven twice 12 miles to pick up lenses…read moreand it's closed But your website says open Why can't u do a better job in keeping the website up to date Closed - now I learned for remodeling But no one changed your website It's really a poor way to conduct business. Terrible pr

We were walking around Victoria Gardens after eating gelato and wondered into Sunglass Hut, mainly…read morebecause I wanted to see the new Ray Ban Meta Displays. Walked in around 7 in the evening and was greeted by Verron who informed us that the only place that carries the new Ray Ban Meta Displays was Best Buy and you have to be fitted for it, you can't just walk in and buy a pair. In the meantime, we got to see the Oakley Meta's and the frames weren't as bad as I thought they would be. I was imagining the Oakley Meta Collab would be all face shields with chromatic iridescent lenses, but only one pair was like that and it wasn't in store. We started trying on different pairs of glasses to just to get a feel for what works and also what the latest styles were in frames. I was shocked at how many Ray Ban frames were literal throwbacks to the late 90's frames. We asked Verron what his picks were for stylish frames and he opened the vault door and lead us down to the super opulent V.I.P. show room. Well actually, he opened one of the mirrored walls, but it felt like we were having a V.I.P experience because he started opening random drawers and doors and pulling out different frames that were super stylish and that we had no idea about. We had the best time trying on frames with Verron and would DEFINITELY come back and seek him out for advice, but the store was closing so we had to end our fun hunt for the most fashionable glasses. If you're looking for something that fits you, go ask Verron to pull glasses for you and don't do it by yourself. You'll pick ugly glasses if you do.

Drove to Dos Lagos just to go to Sunglass Hut, showed up at 7:15pm just to find that the doors were…read moreclosed. Before leaving my home in Eastvale I checked online and it said they closed at 8pm today. Very disappointed and a waist of my time and gas

First visit was great since they are selling me something (Meta Sunglasses) and then I came in…read morebecause the glasses are acting up weird after a month of using it. They seem to make you feel not welcome anymore and that you're bugging them to do their job