1. Smaha Orthodontics

1. Smaha Orthodontics

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Warner Robins, GA

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Smaha Orthodontics

2.5 (2 reviews)
Open • 8:15 am - 5:00 pm

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Duval Orthodontics

Duval Orthodontics

2.6
(16 reviews)
0.2 mi

Rhonda at Dr. Duvall's office fraudulently recorded payments by my ex-husband's insurance as…read morepayments made by him so that it would count towards his half of orthodontia payments- which is supposed to be half AFTER insurance pays. After I pointed this out she corrected the ledger. (Rhonda and my kids' stepmom became friends because my kids' stepbrother was receiving care there as well.) I actually paid and there ended up being an overage on one of my son's account. Rhonda sent a refund check for the money I paid to my kids' stepmom- who ended up making money on my son's braces!! After I pointed out that the refund was due to me as the parent who paid, I left the office. Minutes later, I received a call from Dr. Duvall's office. I missed it so I called back and it was Rhonda laughing and she said, "if you tell anybody I will deny saying this, but she came up here and she was so mad!!" She didn't realize she was telling this to me, and thought she was talking to my kids' stepmom ABOUT me. I immediately started recording the conversation and called her out for being so unprofessional and for sharing my children's health information with an unauthorized party. I let Dr. Duvall know and even sent him to copy of the fraudulent ledgers and the recording of the call. He indicated he was taking steps to move Rhonda out. He was very nice and offered to pay me the refund amount, which I declined on principle even though I needed it at the time. This crazy behavior by his staff member really shocked me because it was so ugly and petty, but I was assured he was taking care of it. I recently saw that despite her illegal and immoral behavior- Rhonda not only still worked there, she was promoted to office manager! I highly discourage choosing this office. Rhonda's behavior caused a myriad of issues for my coparenting relationship which ultimately impacted my kids negatively. There was absolutely no explanation for what she did. I took my daughter to Dr. Gordon and had a wonderful and professional experience.

This review is long overdue. Duval orthodontics always felt like a safe and friendly environment…read morethroughout my entire process of having my braces. The staff treated me with care and respect with every appointment. Patient throughout my entire step of switches forward and back to both locations in Warner Robins and Stonecrest. Both offices employed memorable staff and Dr. Duval himself always had an amazing aura who made visits worth while. Thank you for the memories and I pray these offices continue to shine.

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An 2 hour wait in total
An 2 hour wait in total
Duval Orthodontics
Duval Orthodontics

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Smaha Orthodontics - orthodontists - Updated July 2026

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