I needed some carpet for my garage but didn't want to spend a fortune on it. I ended up getting a…read moregreat deal on a roll end. These guys are friendly and knowledgable , they even put me in touch with a guy who does carpet binding to make it look it was custom made for the garage. I liked the service and would recomend this shop.

From the owner: AKC Floods- Let Us Floor You with Service. Regardless of how large or small your project may be,…read morethe crew at AKC Floors is here to help you transform your home with beautiful new flooring. Our services can help you increase the value and aesthetic appeal of your investment. For quality flooring, rely on our team at AKCFloors to deliver the results you desire. Contact us today to receive a free estimate on our services

Shaun has gone above and beyond to make sure my multi-family project has gone smoothly, on budget…read moreand in a timely manner

The one star is only because you have to rate by them in order to post…read more We recently purchased flooring from this store. The sales person asked us "are you going to use our installer". We said yes. We asked about product an labour warranty. We could read the flooring warranty and she told us that there is a 2 year labour warranty. Leading us to believe the installer was theirs. We were only told that Jake, their installer, would be calling us. She contacted him, he contacted us. The installer came, introduced himself as Jake, no company name or business card to differentiate himself. Just a price. I was still under the impression that he worked for Kelowna Carpet Superstore. After he measured, we questioned his measurements twice and asked if he was installing under the dishwasher twice. He assured us twice that he measured right and confirmed twice that he was installing under the dishwasher. Not only did their installer Jake in fact measure incorrectly, he damaged our brand new cabinets by cutting the flooring on them. He put 5 seams in our kitchen where there was one before. His cuts are not straight, and one seam, which we discovered later, is a "banana" cut. He used translucent caulking instead of clear to hide the damage to the cabinets and crooked cuts. He displayed no control of his caulking gun. He got caulking a half inch and more in spots up the sides of our cabinets and kick plates, 3" up the wall in one spot and about 18" up the cabinets in another spot. Meanwhile, he left caulking voids along the floor for water and debris to get in, and in the bathrooms, he used caulking to fill gaps along the tub and shower due to his crooked cuts, leaving the flooring exposed to water damage, mold and mildew. When we first contacted the store owner Shaun, we were only aware of the damage to the cabinets and seams. Do to this shock, we did not notice the caulking mess, the caulking voids, gaps and other deficiencies until later. When I initially phoned Shaun about the cabinet damage, excessive seams and mis-match flooring, his response was "It is what it is". When they came out to look at the work, the installer offered nothing but excuses. The cuts to the cabinets were no big deal to him, but the excuses were plenty. One seam was there because the wall was out. This is a 2" seam and he had 3 feet of extra material to work with. No need for a seam. Another seam was at 8 and 1/2 feet. He had 10 feet of material, so 1 and 1/2 feet of extra material. He installed flooring to the dishwasher, not under as we asked twice and he confirmed twice, therefore there is a seam at the dishwasher door because he measured wrong. He basically pieced the kitchen area together. He ruined our renovation. He also damaged the wall in our bathroom and accused me of doing it. During this visit to our home, the store owner, Shaun, insulted our home, calling our kitchen a "bad layout", so blaming our kitchen design for the bad installation. He wanted to charge us $400 (which if measured right, would have only been $80) for new material because his installer measured wrong and mis-cut the flooring in the kitchen, he wanted us to pay for the plumber to come back and re-install the dishwasher, and his installer would do the work in about two weeks. So at $400, instead of $80 for material, plus $80 for the plumber, this was Shaun's version of customer service and making it right to include the labour. Another $480 plus taxes. Would have been about $150 plus taxes to do it right the first time. You do the math. These guys were not very cordial in our home at all. In the meantime, we got a damage quote from the cabinet installers, phoned Shaun to tell him how much, he contacted his installer, and Shaun got back to us, not the installer. Again, he contacted their installer. Since our first call to report damage and deficiencies, the other deficiencies surfaced, and the whole floor needs to be replaced. We went to the store and advised Shaun of these new found deficiencies and wanted resolution. He was not interested in listening, instead deferring to his installer. He again contacted the installer while we were at the store. The installer came out again, he went through the motions, but did not listen to our concerns and offered nothing outside Shaun's initial response. In the end, Shaun has absolved himself, offering no customer service now, only deferring to and agreeing with the installer. **We only found out when we paid the installer that he was a different company, Performance Floors. See that review as well. Bottom line, do not buy flooring from Kelowna Carpet Superstore. Patrick A.

We shopped around to have our floors re-done in our new showroom renovation and Impression Floors…read morewere the winner! We not only received a very good quote, but we were impressed with their knowledge and recommendations for the type of floor to use for high traffic areas. The installation went without a hitch and the couple that own the store are very nice people to deal with!

From the owner: Kelowna carpet, hardwood, luxury vinyl plank and laminate experts for supplying and installations…read more Over 30 years experience in flooring and customer service

We chose Jordan because of past great experiences . Our last…read moreexperience was much different. Difficulty with the contract- they wanted credit checkes even though we paying CASH. Seriously just road blocks. The job was delayed and interfered with our travel plans. They finally came and the chief installer said he had a physio appointment and couldn't do the job. Due to an injury. Shouldn't Jordan send a replacement? We are all sleeping on couches now as we have completely uprooted our home for this. We demand someone come to do the work and they send a single old guy . He laughs when he sees the scope of work and says he can't do it. Finally after threats of litigation the send a crew who bang it all down in a day. HOWEVER...every stair has a gauge in the paint. 2 gauges where the drywall need to be repaired. Multiple other scratches- and one cracked wooden blind. In the contract it says on fine print that Jordan not responsible for any damages. I will never use this company again. I will not recommend this company to anyone. I will tell everyone possible about this TERRIBLE experience. Maria

Complaint Detail / Problem Complaint Type: Repair Issues…read moreProblem: On Jan 19, 2019 this year, we purchased a displayed dining table set (a table with 4 chairs) from Jordans interiors ltd. (store #717) located at #117 1788 Baron Road, Kelowna, BC. At the store where the dining set was displayed, had a runner across the table and a vase with flowers in the center. The delivery was made on Jan 25th between 12-3pm. When it arrived my husband noticed there were marks/scratches on the table top and the delivery man also marked it on the receipt confirmed that scratches/marks as the product arrived and not caused by the buyers. We notified the store, there staff Jeanette acknowledged the problem and agreed to send their repair man (named George) over to fix it for us at the cost of Jordan. George came about a month after the purchase due the both ours and his schedules. He looked at the marks/scratches and said he will return with tools to repair. We waited patiently but each time we follow up, it seems he can never schedule us in. We later on found out his wife was sick so we can appreciate his situation. However, we are well into May and 4 months had past. We received a call last Friday May 10, from Jordan's representative Jeanette, informing us that there company WILL NOT HONOR THERE PROMISED in covering the repair costs. This instruction is given by the Director. Our issues are: 1. if we knew about the scratch before the purchase then we may choose other alternative furniture in our selective list. 2. Jordan acknowledged the defect and agree to look after the repair costs 3. Four months after the purchased, the director reject the repair costs which was promised so long ago. (if it was against there company policy why not state it at the beginning of the purchase? All we wish is to have the table repaired as soon as possible as promised by Jordan's interior. Now, we are stuck with over $3300+ of the damaged goods which Jordan managed to disguise the flaws and sold it to us. Hope no other consumers in the future will have to go through the same experience like us. Buyers Beware and CHECK ALL YOUR GOODS well and thorough from Jordan.

I highly recommend Kelowna Floors. John did a fantastic job laying the engineered hardwood and…read moreRebecca was wonderful to deal with. I will always use Kelowna Floors in the future.

We've compared some of the bigger flooring stores in Kelowna and without a doubt, start to finish,…read morethe buying experience at Kelowna Floors was miles above the competition. Rebecca was extremely helpful with selecting the right material and tile colour for our kitchen renovation and the end result is absolutely stunning! Dan did a great job with scheduling in our timeframe and Glen did a perfect job with installation (really appreciate the extra time spent getting the transition with our existing hardwood flooring perfect). Get your flooring here - you won't regret it.

We've used this service several times. Super reliable and the owner is very professional and…read morepunctual. We have a big dog that roughs up our furniture but the cleaning they did made it look new. So great, will use again in the future for sure. Thank you!

Just had my carpets and sofa cleaned this morning. He was punctual and did an amazing job. I will…read moredefinitely be using this company again and referring them to my family and friends.

I would give them 0 stars if it were an option. Absolutely the worst retail experience we have ever…read morehad!! We purchased a piece of carpet from them for our boat on the west coast. We needed to have it bound on all but one side. The salesman insisted he could cut it and send it out for binding. we paid for everything up front. Days, then weeks went by and nothing was done. We finally got mad enough we went into the store and cut the carpet ourselves, and then the salesman sent it out to be bound. We had our daughter pick the carpet up as we were out of town, the carpet was wrapped tightly in plastic so we left it like that for transport to the coast. When we unwrapped the carpet to install it and where we had paid to have 21' 3" bound, only 22 inches was actually done. I phoned the salesman and he insisted that it was all done correctly, we sent him pictures of the unbound edges that we had paid to have done. We are still awaiting his reply!! Personally, I would never even consider using this company ever again!!

I am so disappointed with this company. We purchased three area rugs and we had issues with two of…read morethem, we returned them and they said that it was obviously a manufacturers defect. We asked that they replace them with a different brand and we were told no it had to be the same brand, but they did replace them. We are again having the same issues. Brendan mentioned that the manufacturer had gone out of business so were then told that they cannot help us. The carpets are less that a year old! I mentioned the last area carpets we owned that were purchased from Costco lasted us 10 years. I then spoke to Brendans father Ron who is the Owner of the business and he said that the damage was caused by us using a beater bar on the carpet, such a cop out and to try and turn this issue back on us in ridiculous. They just don't want to stand behind the products they sell because they can no longer get their money back from the manufacturer. We are now out of pocket shopping for more area rugs, terrible customer service. I would not recommend and if I could give them a zero star I would.

l am extremely pleased with the product and install that was provided to me by Ramco! Clearly,…read more Tynan, the Project Manager, and Andreas, the installer, are expert at what they do. Their reliability to see my project through, on time and as promised, was important to me, and delivered! I would not hesitate to recommend them for your flooring needs!

I used Ramco Flooring over the past six months. They have a product line that is competitive with…read moreother flooring suppliers in Kelowna BC. The price for the flooring and tile were competitive, however the installation costs were excessive, given the install quality. I had them install a significant amount of tile....I was happy with one fireplace surround and the second fireplace was quasi ok...however the remaining three bathrooms were very poorly done, below what would be considered acceptable. I have a new home and every day I go into the bathrooms I feel unhappy about how they turned out. If I could afford it I would just rip it all out and hire a real tile professional. They hire fly by night tilers and we had at least six different people here installing because of how bad things were turning out. I would never consider using them again. I strongly caution any one considering doing so. Lots of tile experts have weighted in on the lack of quality I am now stuck with.

We replaced all of our flooring in our condo which we recently purchased. The finished product…read morelooks great! Russ was extremely helpful during the entire project. We would definitely recommend Nu Floors. Dave & Donna

I would have given ZERO stars if I could - Nufloors on Springfield Rd in Kelowna was hired to…read moreinstall new LVP in my home. First, they delivered wrong flooring and tried to talk me into using it (four diff times) and then said what I put down my deposit on was discontinued. Samples were still on the floor weeks later! When I asked for my deposit back, they stalled and all of a sudden, a week later they managed to find enough. Then when they came to install it they damaged my kitchen counter top. The flooring installer pulled the dishwasher. I had paid extra for the plumber to do it (I live in a condo and it was required). They charged for product never used (matching T-molding and for moving my buffet and hutch which was already emptied and moved by friends), not to mention the extra charges for plumber. They have not accepted full responsibility for repairs to my countertop. An awful experience to say the least. I cannot in good conscious recommend them. DIY only.