13511 SW 137 Ave Enterprise…read more I am writing to formally express my dissatisfaction with the service my brother and I received regarding our recent vehicle reservations. Approximately six months ago, my brother and I reserved two 12-passenger vans. However, just a few days before our scheduled pickup, we were informed that no vans were available. This notification was provided at the last minute, leaving us with no realistic alternatives. As a result, we were forced to accept smaller, substitute vehicles, and I ultimately had to use my personal vehicle due to insufficient seating and storage capacity for our group. Despite this significant downgrade, my brother was charged the same rate for a 7-passenger van as originally quoted for a 12-passenger van. I was also initially told I would be charged the same rate for a 5-passenger truck until I objected. It is important to note that this issue was not caused by any action on our part, and we should not have been financially penalized for Enterprise's failure to honor the original reservation. Additionally, when I returned the vehicle, the store was closed, and the dropbox area was full, leaving no space to return the keys. As a result, we were incorrectly charged for an additional day. When my brother previously spoke with a representative, we were not informed that the location would be closed on Sunday. If the store is known to be closed on Sundays, appropriate accommodations should be made to ensure customers are able to return vehicles without incurring unwarranted charges..

El peor lugar que he ido, trabajan muy mal, no hay carros nunca y estan en muy mal estados los…read morepocos que tienen disponibles, sin contar que semanas despues te cobran a la tarjeta fee de gasolina aunque entregues el carro con el tanque lleno, no lo recomiendo ni un poco

I can not explain how terrible the customer service was. We prepaid and used a 3rd party…read moreapp(LifeMart). In order to extend the rental the office could not help; I had to call corporate. They handled it and rechecked all my info including driver. ME. Then we get to the store to pick up car and they say they can't give it to us because it's under my son's name. What??? You verified everything over a week ago. When I say crazy ridiculous. He paid I'm driving what's the issue again? I can't make this up! I will not ever use them again. Then to fix I'm on hold with corporate for like 10 minutes on hold. SMH. If I could give 0 stars I would.

If I could leave 0 stars I would. Raul Tiffer was a complete jerk. I showed up for my rental and he…read moresaid sorry, we have no vehicles and then exited the building. He directed me to the 1800 number and wiped his hands of it!!!

The customer service is impeccable. They truly made the process easy and I was able to rent and…read morereturn the vehicle without any issues. This is definitely my go-to place from now on.

From the owner: Miami's Finest Rentalz offers a large inventory of luxury and exotic vehicles in all of South…read moreFlorida. Our staff is available both in person and over the phone to assist you in renting your dream car.

I was impressed by the customer service, the condition of the vehicle, and how quickly the pickup…read moreand return process went. Everything worked as promised, which made the experience hassle-free.

Definitivamente el peor lugar que se pueda ir a rentar un carro . Yo Tube la necesidad de ir…read moreporque chocaron mi carro y me dieron uno que estaba completamente sucio , con muy mal olor a cigarro, las alfombras llena de tierra y pelo de perro . No lo recomiendo tube Muy mala experiencia Yo personalmente no voy más ahí

One of the worst customer service experiences I've had…read more I reserved a premium specialty vehicle through Enterprise and showed up expecting the reservation to be honored. Instead, I was told the vehicle wasn't available and was only offered a downgraded replacement. What made the experience unacceptable was not just the lack of availability -- it was the way it was handled. Manager Gaby was rude, dismissive, and repeatedly blamed me for making the reservation the day before, as if that somehow made it my responsibility that Enterprise accepted and confirmed the booking. If customers are able to reserve and pay for a premium specialty vehicle, Enterprise should either honor that reservation or provide an equivalent or upgraded alternative -- not blame the customer for using the reservation system. There was no accountability, no attempt to make things right, and no effort to provide acceptable customer service. I left extremely disappointed and would think twice before booking with this location again.

Absolutely horrible services first agent alieen Alvarez assistant manager of the location tells me…read morethere going to hold my $50 for smoking and dog hair in inside the car I never smoked inside the car and there was no ashes inside car and then lies about the car wash costing 100$ additionally after I ask for store manager's information she says she's the manager no one above her and then proceeded to call me a "fucking bum"and hang up after I told her I wanted to speak and complain to Someone about my car not having any breaks when I first received the car and it needing and past in oil change service . I would like to further speak to you about my rental experience and my deposit. 7863991609 Thank you

Decided to do something different and rent one of these toys and couldn't be happier! The entire…read moreprocess to rent it was very easy and convenient. Ask for Luis , very helpful and attentive to any needs you may have

Everything from reserving, to picking up and dropping it off was as easy as can be. We had such an…read moreamazing time exploring the city. We got so many compliments while driving, there were turning heads everywhere. The Vanderhall was easy to drive and so much fun. If we ever return to Miami we'll definitely be renting again from Miami Vice Rentals!

Customer service was horrible. Rented a van weeks in advance. Day of rental, no van is available…read moreand I wasn't notified beforehand. They should've let me know at least a few hours before my scheduled pickup

Highly recommended this is a local operator I have known for years , super reliable guy Raul…read more3052595411. The company does not stand and plays games showing not available vehicles at his location! .. But do not trust the big shark !!!! Call the biz directly instead! Great customer service!