Had a visit with the GYN and it was honestly so amazing! I always dread these appointments but the…read moreteam and Dr was so friendly and made everything feel very comfortable! There was two medical assistant, Yadira and another, who I don't remember her name but both were so amazing! Appointment overall took about 20/30 minutes from walking in to walking out, which seemed pretty fast for me! I definitely would recommend this location to everyone!

I took my wife to this Valley Healthcare location because she had an appointment here last minute…read morewith my insurance. I was able to get her added to my insurance and they were able to give her a last minute appointment. She came here to see a OBGYN doctor so they can refer her to the one she already uses so my insurance can be use. We had a great experience here, the staff are very nice and the OBGYN doctor was amazing with us. She answer all our questions and was very helpful. She did the usual check on the baby like heartbeat, measurement and asking all the right questions. She knew we were just there for the referral so it wasn't too involved. She put a rush on the referral as well since my wife is almost due so everything can be done quickly which we appreciated. My wife is thinking of just coming here for her postmortem visit because she like the doctor.

I had a high fever and one of the worst sore throats I've ever experienced, so I went to Kaiser…read morePermanente. The check-in process took about 15-20 minutes, and I was being treated by a doctor within about 30 minutes. The staff was professional, caring, and efficient. I received IV fluids, steroids, antibiotics, and other medications, and in less than an hour I already felt about 60-70% better. Now, about 18 hours later and after taking just one dose of my prescribed medications, I'm almost completely back to normal. I'm incredibly grateful for the care I received and for the amazing team that knew exactly how to treat me. Hopefully I won't need to come back anytime soon, but if I ever do, I'll feel confident knowing I'm in good hands. Thank you, Kaiser Permanente!

I had a video phone appointment with Dr. Yee at Kaiser Permanente in panorama city. He assisted me…read morewith a condition that I have going on. He was very helpful and actually referred me to the dermatology department. I feel very satisfied with the visit and with the care that I received from him over the phone/Zoom appointment. I recommend Dr. Yee at Kaiser Permanente in panorama city. He is someone that I trust.

The best medical service I've received in Los Angeles. Exceptional care, clear communication, and…read moregreat affordability. Dr. Kasparian provides wonderful, humanistic care. Can't recommend it highly enough.

I would like to express my sincere gratitude to Brigitte, who did an excellent job helping me and…read moreexplaining the process step by step. She is a very friendly person and does a great job.

This clinic never fails to disappoint when it comes to customer service. The only reason we…read morecontinue coming here is because my mother-in-law has been a patient for many years, and no other doctor has been willing to prescribe the medications she has been taking for so long, so we always end up coming back to Serra. Their telephone service is terrible. They rarely answer the phone, even after the automated system repeatedly says you're the next caller for 20-30 minutes. Last Monday, I called around noon and again around 2:00 p.m. They eventually called to verify my mother-in-law's date of birth and then called again around 4:30 p.m. All I needed was for them to correct the dosage of her medication because they had sent the pharmacy the wrong strength. My mother-in-law had already been seen by the doctor just a few days earlier, so there was no reason for her to schedule another appointment just to correct a prescription dosage that the office had entered incorrectly. Instead of simply contacting the pharmacy to fix their mistake, the staff member insisted we make another appointment, which would have meant my mother-in-law going without her medication for about a week. The representative was rude, repeatedly saying she was "just trying to help," then placed me on hold. It was obvious she had no intention of returning to the call because she left me on hold until the office closed. At exactly 4:58 p.m., the call was disconnected. It's now been over a week, and I still haven't heard back from anyone. No follow-up, no correction, and no concern for a patient who depends on her medication. It's incredibly frustrating that something as simple as correcting a prescription dosage has been handled with such a lack of urgency and compassion. To make matters worse, here I am again today trying to reach someone. After 35 minutes on hold, it looks like I won't be able to speak with anyone once again. Instead of connecting me to a representative, the automated system is now asking me to enter the extension number of the person I'm calling. How am I supposed to know anyone's extension? I have no choice but to hang up because I don't have that information. This has become a pattern, not a one-time occurrence. Patients should not have to spend hours trying to reach someone, especially when the office is correcting its own prescription error. The lack of communication, accountability, and basic customer service is unacceptable. I sincerely hope this clinic improves its phone system and the way it handles patient concerns because no one should have to go through this just to get a medication dosage corrected.

Dr. Shiva is one of the most knowledgeable, compassionate, and exceptional OB-GYNs I have ever had…read morethe privilege of seeing. I first came to her because I believed I had a gynecological issue causing pain in my pelvic area. After performing a thorough evaluation, she explained that she didn't think the problem was gynecological and referred me for an MRI and to a gastroenterologist. She was absolutely right. Thanks to her expertise, careful assessment, and guidance, I'm finally getting the right treatment and feeling better every day. At first, she may seem very serious, but once you get to know her, you'll realize she is one of the kindest, most patient, and genuinely caring doctors you could ever ask for. She takes the time to listen, explains everything thoroughly, and truly wants the best for her patients. I highly recommend Dr. Shiva Eshaghian to anyone looking for an outstanding OB-GYN. She is not only an excellent physician but also a wonderful human being.

The real miracle here is if you actually get seen. Just sat freezing for a full hour and finally I…read morejust left. They overschedule, clearly. A complete waste of time. If you do come bring a winter parka because your fingers will go numb. I didn't bother rescheduling. I'm not coming back to wait over an hour again. Just go somewhere else.

I am reviewing the Dental department. There has always been parking for me right at the front…read more Lobby is clean, with a basic waiting area. There is a TV that airs children's programs. The bathroom is spacious, immaculately clean. The staff is more than polite, they are warm and friendly. There seems to be always a lot of paperwork to fill out. No digital check in or appointment reminders. What I love about this clinic: Open Saturdays and early. They see children only and their scope of work is specific to prevention, cleaning, fillings and basic extractions. For a mom of 3 with no exotic dental issues except for cleaning, prevention and occasional filling, this place fits the bill. The dentists always confer with on the status of my kids' teeth. I don't feel rushed and they do a great job. I feel valued here.

The number of 1 star reviews says it all and I wish I'd have known this before choosing this…read moreorganization for care... Or I should say LACK OF CARE. The experience with the doctor was abhorrent. She refused to tell me what my blood pressure was when asked. Which is illegal and against the oath taken as a doctor. I filed a complaint with the office manager and since then have been getting the run around when trying to schedule appointments. My referrals for other doctors have not put in despite being told twice that it would be done. I will now need to file a complaint with the medical board. All they do is schedule appointments for you, make you come in, and then do absolutely NOTHING for you and tell you to come back. They waste your time. And time is money. It's obvious that they are merely scheduling you as much as possible in order to bill the insurance companies. This isn't helpful for people who need to work and can not keep taking time off from work m, just so a company can bill the insurance. The facilities are nice, but these people DO NOT care about their patients or their time.

The doctor gave me a misdiagnosis- one of the doctors at this clinic said a skin lump I had was a…read morebenign cyst. When I told him it seemed like a tumor, he told me that "google didn't go to medical school" and left the room. When I finally got a tissue sample of the lump professionally tested (from a different doctor), it turns out it was a certain kind of tumor that can be malignant and I was told it needed to be removed.

Came here for the first time with medical insurance.. Must say, wait is pretty long even when you…read morehave an appointment and there's not many patients here. However, the perk is that doctors visit fees are cheap here and so are most of the tests! Parking wasn't so bad. There's 2 hour parking spots for $1/hr all around the area and streets and a free parking lot behind the unit. One more thing I wasn't too satisfied with was that all results can not be called to or mailed to you. You have to come in physically to get the results. It can be an inconvenience especially if you work a lot.

I traveled a long way and arrived at 5:30 p.m., but the posted schedule indicates that they close…read moreat 6:00 p.m. They really should correct their hours so they don't waste people's time. Terrible service, and the receptionist doesn't know how to attend to patients.

Very good doctor's! and very helpful stuffs! Thank you very much for caring services you all…read moreprovided! :)))

Staff was all kind and polite. Helped me apply my toddler for medi cal and provided her wonderful…read morecare. Thank you to the sweet staff for making the process easy!

If you're looking for a thoughtful clinic who treats their patients with empathy and high quality…read morecare, this is the place for you. After today's visit I found the front desk staff to be welcoming and the doctor (who saw my daughter and I) to be very thorough during her examination. The doctor explained her care plan and asked if I had any questions before stepping away. I'm glad I found a clinic that delivers high quality care to their patients in the Valley.

Incompetent and disorganized that's my impression and experience. Got me to switch my pharmacy…read morebecause theirs delivers but not on weekends or holidays. Saw the provider 2weeks ago and still no refill. I should of stayed with my old clinic!