I visited this store yesterday, interested in switching from Xfinity. Frankie took the time to…read moreexplain all of my options in saving the most money. He was clear in his communication, answered all my questions and was authentically kind and friendly. My best friend and son have Metro and got their phones at this store with Frankie. they've been very pleased for the past few years, so I made the switch. This store is clean, bright, welcoming, smells nice and rocks a great playlist.

From the owner: Switch today & enjoy America's largest 5G network.read more

I'll leave another one…read more In summary. Went into the store today to turn in a phone (no number on it and found out it was costing me $40/month) and both employees, one from corporate, said they could not accept the phone in store and I required a return package sent via mail. Longer return process = more money for them? Who knows. I went home and called customer service who told me I could keep the phone since I paid the monthly fee for so long. The fee is now removed from my bill and I'm done. Why bother to even keep paying overhead on this brick and mortar location.

After my phone was stolen I came in seeking a replacement. Preston and Tree helped me with my…read morerequest. Both were very knowledgeable, helpful, and, respectful throughout the process. While sorting through my options for a replacement both were well versed in the models available and thorough in describing the pricing/terms of each option. Neither tried to upsell me on the newest model, but rather helped me find what was right for me. All in all I was very pleased with my visit and would recommend these two to anyone!

Colin helped me on a Sunday with a phone accessory . He was very nice, personable and so helpful…read more The store is very sparse - nearly empty - of accessories and items to view. I realize that shopping is more apt to occur on line , but if you do wish to see/ feel a phone , cord,etc... difficult to achieve here

Brianna is amazing, thankyou for being kind and very nice. Smooth process!:) thank you again!read more

Worst Customer Service. Worst Internet Service. Horribly Managed Company. DO NOT BELIEVE…read moreANYTHING THE SALES REPS TELL YOU. I have been tricked big-time into getting "Faster Internet Service" through these scam artists. I was told that my internet would be twice as fast as my previous internet... and it turns out it is three times as slow. The kickers? I am locked into a 3 year contract that I cannot get out of, I am paying $350 a month vs the $150 I was paying for faster internet, and finally I am not forced to buy another internet service and just use this for our VOIP lines. So not only do I have to pay for another internet, I have to do this for three years. They have given us nothing but trouble since we started, never return our multiple calls or emails. The second we signed the contract, everything changed and they left us for dead. This company company has an excellent sales force... and thats about it. Nothing to back them up. Never ever ever will do business again with this $10,000 mistake

Cbeyond may be the single worst company on the planet. We signed up to try to improve our internet…read morevisibility, only to find out that they are primarily a telephone company. In less than three months we wanted to cancel the service and we were told that we would have to pay $14,000 to get out of our contract, or the full amount of the term. We are a upstart company, and the price was significantly more than we could afford for what they actually did. The call clarity of the phone calls is a joke, and internet speed is incredibly slow. We have been told on multiple occasions that they would be happy to double our internet speed, with no help to call clarity, for an additional $250 a month. Another fun part, is trying to get a hold of the customer support line. I am typically on hold for 45 minutes. If these people contact you, run.

I really like T-Mobile are obviously I wouldn't be with them for as long as I have. I will be…read moregetting a new phone from them but that's when the REAL test takes place . Its easy to sell a phone but the true test is being there when customers have questions or need help! I'll get back with you when that happens

Paula was awesome. And (the three mikes?) lol I feel…read moreterrible because I wasn't in the best mood and was feeling pretty impatient with my phone process (nothing to do with the customer service! - everything to do with my hunger and crabbiness that day, think password resets and phone back ups lol) but Paula had a great smile (sounded like it!) and was a pleasure to work with I appreciate all of her help ! Also got an awesome deal on a new phone case

I had a bad experience here. Wanted to get a cheaper plan, but he was rude and smelled like…read moremarijuana. I left after Van said to keep my service. No one should be this way when shopping for phones.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.