I searched for the best all-around storage facility and this one won! Brand new building,…read moreimmaculate, professional, and great prices. Nick, the Assistant Manager, was very helpful and offered to stay late to sign me up after I was stuck in traffic. They even offer water and coffee in the office. Great find!

From the owner: Our mission is to ensure your self storage experience is unlike any other. With top-notch property…read moremanagers and friendly, knowledgeable storage consultants on staff, you can rest assured you're receiving the best service in the business every step of the way. Plus, all our modern storage centers are either newly renovated or recently built from the ground up, meaning you will have access to clean storage spaces complete with the most advanced features in the industry. Whether you're in the midst of a move or your business is growing rapidly, our selection of high-quality self-storage units and amenities will exceed your expectations. From superior online rental capabilities to flexible access hours and lease agreements, we strive to give our customers breathing room when storage space runs low at home or your office.

Rent Tripled, Elevator Broke Mid-Lease, and Management Did Nothing!…read more Had a unit with a friend . After the rent tripled after the first year, I signed a new lease under my name instead of paying the increase. ( so we had to move units down the hall / makes zero sense!!!) The elevator was working when we signed, but seven months into the new lease it broke -- and it has not been fixed since. This made the unit practically unusable.. The manager, Hugo, was no help at all, and management offered no real solutions or compensation. I eventually had to move out. Terrible management and zero accountability -- renters beware.

Raquel was efficient and friendly, also giving me a 5% senior discount that I was not aware of…read morebefore!!

200$ per month storage not even carts available have to break my back to carry everything walkingread more

Once you do your inicial application over the phone, there is a docusign to fill digitally , which…read moreseemed easy and straightforward. The nightmare started when I arrived at the location . Even tough I filled all the information digitally, the person who was at the front desk, had only received my info partially , and that I would need to fill all documents again. The weird thing about this, is that I actually saw my info on their screen , with my digital signature , when I point it out, she close the the window, on the screen and Insisted I had to do it again. After that she gave me the wrong code for my storage! I cannot understand what makes a person be rude , completely abnóxios and careless , 40 minutes to do a task!! Considering all was done more than once, I still received a notice on my email with a payment due higher than what was agreed, since it was suppose to be autopay , I called, and again, there was another problem, and they said it was not on auto pay, and that I had to pay a late fee. I tried paying, but the person said she couldn't take it over the phone , I would either have to call another number or do it through the link they sent me. Total disaster , no courtesy , bad untrained staff, I truly don't know how this place can have good reviews. Will definitely find another storage !

Decided to use this to put a few things away at my parents home and ended up at Safeguard Self…read moreStorage. The storage unit comes in different sizes, and you can change later to a smaller or larger unit. It's very clean inside. And very helpful staff, the entire process didn't take long, but a few minutes, which was nice. They also have carts you can use to move items from your car to the unit, but ask that you return them to the area where you picked them up. But when I went back a few days later to move items into the unit, one of the elevators was down, leaving only 1 working. And you can't use the stairs, saw a sign that the opening exit would sound the alarm, which was a bit of a hassle, as a few other customers were moving stuff at the same time. No cart was available, which made the process a bit longer. But overall, I'm happy with deciding to use them.

Safeguard Storage on 114th Street and Northwest 7th Avenue offers the best rates best customer…read moreservice the employees are respectable helpful and go out of their way to make sure you understand each and every aspect of your rental . Even though they send out invoices and text messages and emails to let you know when your bill is due and how much .Ms. S. Lightbourne and Leo go the extra mile and will give you a personal call if they see it's coming close to your bill due date and you haven't responded. If that's not going over and Beyond offering customer service tell their consumers then I don't know what is KUDOS TO YOU!

Im giving a 5 star review for the attentive staff, available bathrooms and water fountains, varied…read morestorage sizing, low pricing, and a $1 first month charge with no contract needed. The place is also cleaner than some restaurants. I went quite a few times and always saw someone scraping grit away, cleaning, sweeping, mopping, or wiping something down. The storage units even smell clean and not stale. My personal experience is detailed below: I want to start off by saying this is long overdo. I rented my unit in January 2019 after a bad breakup and a lot of runaround from other companies involving moving and storage. After all that mess and aneurysm inducing frustration, this place was a godsend! I was helped initially over the phone by a woman on the phone who was incredibly sweet and took her time with me explaining my options and reserving my unit. Then i ran over that same day and spoke with gentleman by the name of Roberto. He helped me around the first week of January and really made sure to take care of me. He helped me choose my unit, lock it, and did everything he could to help me by going above and beyond. After the rudeness, lack of empathy, and just terrible service I received from three separate companies, he was amazing and I can't stress it enough. The only good thing about my move, was him and this storage place. He stayed after his shift was over to help me and another customer. Neither of us felt rushed or like he didn't care. Roberto has us both smiling and truly calm. That's customer service; simply caring enough to understand people. Had I known about this place beforehand, I would've just used it since October 2018 and moved away from my ex sooner. Take my word for it. If your experience is only half as good as mine, you'd still run to use this specific spot! If I ever need storage again, I'm using it, and have already recommended it to three friends. Ask for Roberto!

A clean, new-looking facility…read more The woman in the rental office was rude, Even though there are large, empty parking lots in front and back of the building, this location does not allow PODS drop offs. This means moving into a space will cost you hundreds of extra dollars if you aren't already local.

We left our van for a week. We are grateful for this place and the ease of everything. 10/10…read morerecommend

I am currently storing my 36 foot boat here, such a easy lot to get in and out of, Super happy with…read morethis place!

I am horrified by our experience at Prime Storage North Miami. We had stored thousands of dollars…read morein fishing gear in a first floor unit since 2024. We returned on June 28, 2025 -- only to find expensive fishing and safety equipment gone. The front lock was untouched. Instead, the chicken wire ceiling had been cut open, which we later learned is a known and ongoing security issue at this location. Multiple units were robbed this way in 2024, and one tenant even posted surveillance footage and photos showing how the break-ins happened. The most disturbing part? Prime Storage knew. Their own manager is shown in photos identifying how thieves were exploiting the ceiling and doors. But they did nothing. No email alerts. No upgrades. No notification. We were never told our unit was vulnerable, even though it had likely already been hit back in December 2024. So to find out MONTHS later is negligent at best. We filed a police report and are pursuing reimbursement. We're also filing complaints with the BBB and the Florida Attorney General for negligence and deceptive business practices. If you're considering this facility do NOT store anything of value here. They will not protect you, they will not inform you, and they will not take responsibility when you're the next victim.

Thanks to Prime Storage Facility Manager Jorge, I learned that my unit wasn't the only one robbed…read moreduring 2024 after he started working there I verified all of the information he provided via a "Freedom of Information Request" thru the City of North Miami. Jorge so kindly forwarded me videos of how the thief broke in time after time (10X in 2024 to be exact) without Prime Storage taking any corrective action whatsoever! I unfortunately cannot attach any of Jorge's videos to my review, but screen shots of the thief using a screwdriver to easily trip the magnetic lock & Jorge pointing out the exact point on the door the thief did so should be enough for any logical person to understand that Prime Storage in North Miami is not a safe place to store personal belongings...

I do not recommend storing anything at this location. My husband and I have been long time renters…read moreand don't go to our unit very often. I guess they decided to take advantage of that and they stole our brand new kitchen aid still in the box from our unit. When I asked who has access to our units they said only the person with the key fobs and to speak to my husband who is the only one with the key fob. Um duhh why do you think I'm calling to make a report. My husband is the one who discovered that the kitchen aid that belonged to his deceased step mother is missing. Please do not store any valuables here. Take a picture of what your storage looks like every time you visit. And take good pictures of what you have in there. When I stated I would file a police report & that the police would request access to the cameras they stated that they do not provide access to the cameras inside only the front door. How convenient when it's clearly an inside job. When I say pissed that's an understatement. I will be removing everything from this storage.

I rented here recently and was pleasantly surprised at how this place is kept clean. Oz is really…read morecourteous and he has made this a great renting experience overall. If I ever need storage I will be sure to use this place as well as tell my friends.

Sandra and Anthony are very professional, knowledgeable and helpful. They made it easy!read more