This is the third time Ive had to get something fixed here its been perfect everytime, once again…read moregot my phone back the same day everytime I need a phone or laptop fixed these are 100% the people to call.

DO Not Use This repair facility. My LG V60 was not repaied problerly and developed a new problem…read moreafter repacing the charging port. Outgoing calls now have echo and feed back, I have been lied to about the parts and told they cannot fic the new problem. Incompetent repair Subject: Consumer Complaint Regarding LG V60 Repair at MR Fix on 21st Street in Norfolk I am writing to file a consumer complaint regarding repair services performed on my LG V60 at MR Fix on 21st Street in Norfolk. I brought the phone in because the USB charging port had become loose after several years of use. Before choosing MR Fix, I contacted several repair shops. MR Fix quoted me $150.00 to replace the USB port and battery. Although that price seemed high compared with the cost of similar parts available online, it was lower than the other estimates I received. I dropped off the phone on a Saturday and picked it up later that same afternoon. At first, the repair appeared to be successful. The phone was secured with rubber bands, and I was instructed to leave them on for at least five hours so the adhesive could set. I removed them the following day. Soon after the repair, however, a new problem appeared. While the charging function initially seemed improved, people receiving my outgoing calls began reporting echoing and static. I had never experienced this issue before the repair. When I raised the concern, I was told that other T-Mobile customers in the area were experiencing similar problems. Unfortunately, I was unable to return to the shop immediately because of serious medical issues, including acute kidney failure and a later diagnosis of blood cancer. Between hospitalization, testing, and medical appointments, I could not bring the phone back until early June. I did not expect a free repair, but I did expect the business to make a good-faith effort to address a problem that began after its repair work. By that time, the USB port was also becoming loose again. Before returning to the shop, I researched the issue and found that this type of echo and feedback can occur after an LG V60 USB port replacement if the small gasket that stabilizes the microphone ribbon is not properly replaced. Without that support, the microphone can contact the phone chassis and cause feedback. I brought this information to the technician and explained the symptoms. The technician initially tested the phone by calling his own phone while using speakerphone and said there was no problem. I explained that I do not normally use speakerphone and asked him to test it without speakerphone. When he did, the echo was present. He then suggested the phones were too close together, so my wife walked outside and down the block while we placed another call. The problem was still obvious and could be heard clearly. I showed the technician information describing the common cause of this issue and the recommended repair. He dismissed the information and stated that he knew how to repair the phone. He also claimed there was no slot for the microphone to fit into. He then showed me a part that did not appear to be related to the USB port assembly and said it was the microphone. Despite my concerns, we agreed that I would return the following Saturday and that he would attempt another repair for $35.00. When I returned the next Saturday, I asked to see the replacement part before the work was performed. The technician brought out a sealed package labeled "LG V60 Antenna." I explained that this appeared to be the wrong part and showed him a printout of the LG V60 USB port assembly, including the microphone ribbon and its mounting location. He became upset and asked whether I was trying to tell him how to fix the phone. I also pointed out that the antenna board had no connection point for a charging cable and did not appear to address the USB port or microphone issue. The technician then told me he could not fix the phone. As a result, I am left with a phone that no longer works properly for outgoing calls, and the original USB port issue appears to be returning. I am concerned that the correct parts may not have been used and that the repair was incomplete, incorrect, or improperly performed. I paid for a repair that did not resolve the issue and appears to have caused an additional problem. I am requesting a fair resolution, including a refund of the repair charge or reimbursement for the cost of having the phone properly inspected and repaired by a qualified technician. I also ask that MR Fix review its handling of this matter, including the apparent confusion over replacement parts and the refusal to address a problem that appeared after the original repair. I would appreciate a written response explaining how this complaint will be resolved. Sincerely, John Frame

Great work and fast, dropped my wife's phone off at lunch and was done i a few hours before i got…read moreoff work, will be back again

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

Completed service on my MacBook Pro and repaired a software issue. Owner also repaired 2 of our…read morecollege students MacBook Air.

From the owner: We are the one stop shop for your Phone, Tablet, and Computer repair needs. We also buy your broken…read moreor damaged Phones as well as the ones in good condition. We work with most model phones as well as tablets, desktops and laptops. Most repairs can be completed in one hour or less. Visit our website or contact us for more details.

Excellent turnaround time and quick fix. I truly appreciate…read morethe level of service that I got from this company. I would be more than happy to do business again.

Cell Phone Zone has excellent service and fair pricing. The guy fixed my cracked phone immediately-…read morelike, "bring it it, I'll fix it even if I have to stay late to get it done," which he did. I compared prices and he charged about 65% compared to other quotes. Friendly to boot. I noticed several iPhones and others for sale there at what I figure to be fair prices, at least lower than the trade-in values I found. The bottom line is, Cell Phone Zone is a good choice for cell phone service. I definitely will go there again if I need to. Hope not, though.

It was a stressful afternoon. The Carbon Monoxide Detector I had inherited started continuously…read morebeeping. The battery compartment was sealed. There was no way to remove the battery & stop the beeping. The display indicated it had reached the end of its life. Everything I found in research was for units whose battery could be replaced. FINALLY I found a Reddit post for the same model which detailed how to stop the beeping. Whewww.,.... The next step was to find a location that would accept it for recycling since it couldn't be disposed of with regular trash. The city, even the 2nd Precinct Police Station, was absolutely no help. Finally.....I found this close business & it was still open. I called Mr. Fix, telling him what I had, and he confirmed that he would take this evil device that had ruined my afternoon. The outside of the store was well maintained with nice signage & tasteful advertising on the windows. Entering the store I found a clean, neatly organized business with a friendly man behind the counter. He immediately knew who I was, probably from my still present vestiges of the continuous beeping stress. He immediately popped open the sealed compartment, removed the battery & cut out a capacitor. We discussed his personal projects that I know require soldering skills that are hard to find in today's generation. Having been in the electronics repair business for 25 years, I recognized him as someone who was competent in his skills & enjoyed electronics repair. Although my experience with the business was in electronics recycling I would feel comfortable with his working on my beloved iPhone & iPad. I'm happy that he will make use of the components in devices recycled with him (not in Phones or Tablets, of course). They won't end up in a garbage dump. The location is in the strip shopping center located on the southeast corner of the intersection on Pleasure House Road & Shore Drive. Parking is adequate. I found a space directly in front of the business. This is a business I would highly recommend for electronics recycling. From my observations of his care & work on the circuit board of the evil unit that I had abandoned, I would think he showed equal care on devices brought to him for repair.

This company makes all the difference they're respectable and knowledgeable We would definitely use…read morethis company again

I set up the appointment a day in advance for a 12pm cell phone screen repair on my sister's iPhone…read moreXR. The associate that helped us was personable and let us know it would be done in about an hour. Needless to say 20 minutes later along with $125 my sis had her phone looking like new. Extremely fast and reasonably priced.

Would not recommend..Make sure you take pictures of every piece of device you bring to this place…read more. Scratched my laptop cover (that I've kept pristine for a year) in several places & they wouldn't replace or take responsibility for it..but somehow offered to replace the cover and "discount" the price. Now why would you offer a discount if you didn't scratch it??? The worst customer service ever.

I should have known to stay away from a business that when I walked in, the manager and his…read moregirlfriend were having a screaming match with one another at the point of sale. Very unprofessional. It's not often that I come across a business that is run so poorly. They use very cheap after market products and up charge them higher than what Apple would charge. The screen was lifting off the bottom because of incorrect instillation a few weeks after it was installed. The calibration was off from the second it was installed and I ended up having to take it to a different establishment 4 weeks later...DO NOT RECOMMEND THIS JOKE OF A STORE. Do yourself a favor and stay away. If it's not already clear above, they conduct business very unprofessionally. I called to see how they would make it right and they basically told me "have a nice day"....

They are way over priced over $200 mark up value. You can ask n the repairs are sloppyread more

I cracked my phone in the weirdest way and it happened so fast in the car of all places (smh) from…read moreit dropping and banging on something obviously hard enough to crack it. I don't have Apple Care+ so if done through Apple it would have costed me 279 bucks I certainly didn't have! I love coming to yelp and asking for quotes because of how easy it is and this gentleman responded within 10-15 mins and offered me the best quote out of the others. I was getting quoted 150-165 and his quote was the best for $95+ tax. He told me I could come in anytime before close and when I came in, I was out the door within 10 minutes! I feel like I have a brand new phone again . She's so beautiful (my phone lol). Very nice guy! Thanks again! Other note maybe worth mentioning: Not sure if his screen replacements for Apple products are Apple certified if that means anything to anyone. I know for me, it didn't matter and wasn't a deciding factor.

Fixed the cracked screen within 10 minutes. Didn't try to oversell us on upgrades. Explained our…read moreoptions clearly.