The service here is amazing! I came in for a simple laptop screen repair fix and the workers were…read morenothing but nice. I had no idea how severe or minimal the damage to my laptop screen was and was honestly freaking out, but the employees made sure everything was taken care of and got the part to me within three days! Fixing the laptop itself only took about 30-45 minutes, so pretty speedy service in my opinion. They also gave me a lower estimate than I originally thought, so high was a pleasant surprise. Overall as this is my first time coming here, I would recommend anyone in need of a simple or even complex repair to go here!!

Myra noted, quite properly, that I had not made use of TechFix services. I thought I had made it…read moreclear in my comment that I really couldn't provide a valid review. I assumed that Yelp would take note of that, and not post it. I was wrong. However, in fairness, I am revising my comment. The service provided, including a very quick response, with the information requested provided, and prompt answers to subsequent questions, was "great," and deeply appreciated. So, I am modifying my evaluation to say that the service received was great, as far as it went. And, I am sure that TechFix would provide the services about which I inquired in a similar "great" manner, worthy of 5 stars.

This is the third time Ive had to get something fixed here its been perfect everytime, once again…read moregot my phone back the same day everytime I need a phone or laptop fixed these are 100% the people to call.

I want to commend Mr. Fix on 21st Street in Norfolk for their commitment to doing right by the…read morecustomer. They have proven to be an excellent cell phone repair shop, and I give them my highest recommendation. I brought in my LG V60 for a USB charging port replacement and a new battery. After a few days needed to obtain the correct parts, I dropped the phone off for repair on a Saturday around noon, and it was ready by 4 p.m. The LG V60 is a phone I want to keep because it remains powerful and includes features that are no longer available even on many flagship phones today. Quality parts are also becoming harder to find because LG stopped selling phones in the U.S. and has exited the cell phone business. The initial repair appeared to go well, but I later began receiving complaints that my calls were unintelligible because of echo and static. I was told that several people in the neighborhood with T-Mobile service were experiencing similar issues, but after further checking, I found that was not the cause. After researching the issue, I learned that this can happen when replacing the USB port on the V60 because the main microphone is attached to the same assembly as the port. In this case, the microphone appeared to be contacting the phone chassis and picking up vibrations from the speaker. The staff at Mr. Fix took the problem seriously, even though this older and less common phone was likely unfamiliar to them. After some discussion, they agreed to replace both the USB port and the battery, making a completely fresh attempt to get the phone working correctly. They succeeded. The phone now works as well as new and is ready for several more years of reliable use. I appreciate Mr. Fix's persistence, accountability, and effort to keep my phone in service, and I would confidently trust them with future cell phone repairs.

The best service I have ever received. JASON is very honest and trustworthy, reasonable prices…read more Will continue to do business with him.

Completed service on my MacBook Pro and repaired a software issue. Owner also repaired 2 of our…read morecollege students MacBook Air.

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

I've got no complaints. I called because my phone ended up with a bunch of cracks in the screen and…read moregreen lines. Awesome. I called. Gave me 2 price options - aftermarket or Samsung. Aftermarket is fine with me! He had the screen overnight sent. I left a deposit. He called the next day. Said the screen and back arrived! Dropped it off. Not even 30 minutes later, it was fixed! He sells used computers, phones and cell phone plans as well. Easy to find. Take credit. Happy I got my phone fixed!!

I had my parents' iPad 1 fixed recently. I did not want to purchase an updated brand new version…read morebecause of sentimental value for my parents. The owner saved me a lot of money and time in helping me with my issue. Jacque is GREAT! I will DEFENITELY return for any service needed on my iPad and mobile phones.

Quick and done right!!! They are always professional and…read morethorough with my phone. It's almost like they are working on their own phone.

horrible customer service over the phone and worse prices! Dude had no respect for common questions…read moreand no substance in conversation.

I cracked my phone in the weirdest way and it happened so fast in the car of all places (smh) from…read moreit dropping and banging on something obviously hard enough to crack it. I don't have Apple Care+ so if done through Apple it would have costed me 279 bucks I certainly didn't have! I love coming to yelp and asking for quotes because of how easy it is and this gentleman responded within 10-15 mins and offered me the best quote out of the others. I was getting quoted 150-165 and his quote was the best for $95+ tax. He told me I could come in anytime before close and when I came in, I was out the door within 10 minutes! I feel like I have a brand new phone again . She's so beautiful (my phone lol). Very nice guy! Thanks again! Other note maybe worth mentioning: Not sure if his screen replacements for Apple products are Apple certified if that means anything to anyone. I know for me, it didn't matter and wasn't a deciding factor.

Fixed the cracked screen within 10 minutes. Didn't try to oversell us on upgrades. Explained our…read moreoptions clearly.

Best and Only Place for all your Computer Needs!!! Your Computer Guy is like taking your computer…read moreto the best & most reputable/reliable doctor for all your technical needs/services. Just when my husband and I were expecting that we needed to buy a new computer, we decided to give Your Computer Guy a try. Very fortunate that Wes (awesome, friendly, professional, caring & knowledgeable) helped us. After explaining to him how we accidentally dropped it and then the power wasn't turning on, he took a look inside and was able to immediately figure out why our hard drive was acting funny. He did a quick snapping and aligning of the front panel and start button in our hard drive and made sure it'd work properly by turning on our computer for testing before finishing up. He took his time carefully, never rushed and most importantly made sure our computer was fixed properly. Best of all, you cannot beat their very reasonable rates for their superb services!

I just wanna start off by saying they saved me over 400$, I went to best buy and they wanted to…read morecharge me 470$ with a 2 week waiting period to get my computer in, plus additional fees to open it up since it's a pretty complex system and maybe replace the key. Going here was not only easy but I got my computer back within 3 days. I got my key replacement within a week. They cleaned the inside, updated the soft ware, applied thermal paste, and replaced my key. My computer works a lot better now and the communication was great. Very great services. I would highly recommend them as they know what they are doing and saved me a lot of money and time for great quality work.