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    Cell Phone Zone Chesapeake

    5.0 (7 reviews)
    Closed 10:00 am - 9:00 pm

    Services - Cell Phone Zone Chesapeake

    Desktop computer support

    Device support or repair

    Laptop body repair

    8 More Services

    Laptop support

    Mobile phone body repair

    Mobile phone support

    Printer repair

    Printer support

    Tablet body repair

    Tablet support

    Video game console support

    Cell Phone Zone Chesapeake Photos

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    Recommended Reviews - Cell Phone Zone Chesapeake

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    8 years ago

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    4 years ago

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    8 years ago

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    6 years ago

    They fixed my severely cracked 6S screen in less than ten minutes, total cost with screen protector under $70. Great to do business with.

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    8 years ago

    They replaced a cracked screen on an older iPad. Was ready when promised. Looks good and works great.

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    8 years ago

    We were quoted 15-20 minutes and got our phone back with a one year warranty for under $100!

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    8 years ago

    Amazing place for fixing phones, fast,cheap and one year warranty. I recommend you to go there.

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    Ask the Community - Cell Phone Zone Chesapeake

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    Mr Fix - phone repair
cellphone repair
computer repair
virginia
eastern market DC
mr fix
repairshop DC
repairshop virginia

    Mr Fix

    (64 reviews)

    Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

    WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

    Cell Phone Zone Chesapeake - mobilephonerepair - Updated June 2026

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