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    Smash Kingdom

    4.7 (140 reviews)
    Closed 2:00 pm - 10:00 PM

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    Response time

    10 hours

    Response rate

    100%

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    Recommended Reviews - Smash Kingdom

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    Reviews With Photos

    The set up
    Zaira S.

    It was an amazing time!!! I forsure recommend especially if you need to let Some anger out! I went at 9:15 pm on a Friday night and it was a great experience! The guy who helped us was very nice and informative. Forsure come early so you can find parking! Parking was a little hard but ended up parking in a parking garage and it's only a 6 mins walk from the place.

    Text thread evidence.
    Juliana E.

    Final response... (google search pic posted) Hi there, Thanks for your follow-up, but your reply contains several inaccuracies that I need to correct. 1. I never said you didn't call me back -- I said your customer service was dismissive and unhelpful. Facts matter and you are gaslighting. Responding to a text and returning a call does not change the experience itself. The attitude and lack of assistance are what I addressed, and that part is accurate. 2. The "New York location" issue came directly from Google Maps. When I searched for party bus services in my area, your business was listed among local results. Google placed you in the NY service area, which is how I ended up on your page. That is not my "mistake" -- that is a Google listing issue. I don't know what more you want from me here, but I don't work for you. This is your responsibility to fix. Its my job as the customer to highlight it. 3. I never received any email reply, and the person on the phone absolutely gave me the runaround. Being told "email us" is fine. Never receiving a response is not. Claiming I never emailed you -- when I know I did -- is dismissive and not reflective of good customer service. PS. I followed directions and emailed through your platform. Are you now saying your platform does not function as it should? I sent several messages through your direct website. If you didn't receive it, well.... its your website, sir. You want me to fix that too? 4. Your tone here reinforces exactly why I left an honest review. Instead of showing empathy or professionalism, you doubled down, demanded "proof," and essentially accused me of lying -- three separate times. A customer shouldn't have to defend themselves with screenshots just to express that they had a bad interaction with your business. That alone says everything. 5. You keep insisting I attempted to circumvent your refund policy. I did not. My review was not about money -- it was about the experience, the communication, and the attitude I received. Your business does not look out for its customers. Clearly. 6. My review stands as written. My experience with your company was not positive, and your response here confirms the behavior I encountered. Have a great day. (Original post) Be weary of businesses like this. I made an honest mistake, and they wouldn't even return my calls. I accidently booked this place thinking it was Albany, NY. Its listed as Albany NY in the google search, and I called immediately after booking when I realized my mistake. I obviously cannot make a party clear across the country work for my 14 year old's birthday party. Bad business. I understand cancelations affect the bottom line. This was an honest mistake, and they chose to not even respond to me and keep the money. The person I spoke to on the phone gave me the runaround. Response to businesses comment. Hi, and thank you for responding publicly. I'd like to clarify the actual timeline for anyone reading: I called five minutes after the booking. I spoke directly with someone who told me I would receive a call back. I then left multiple additional messages when no one returned that call. No one ever responded -- not once -- until I posted this review. Regarding the location issue: Your business does appear in search results in a way that made it look connected to New York, which is the only reason I booked. When a customer takes immediate action to correct an honest mistake, a business has the opportunity to resolve it with basic customer service. That never happened here. As for the claim that you "never received" my email: I followed the instructions I was given and sent the email right away. If it didn't reach you, that is still a business-side issue. It doesn't negate the fact that I made every effort to communicate, repeatedly. Refund policies are designed to protect businesses from misuse -- not to justify keeping money from a customer who reached out within minutes, spoke to staff, left multiple messages, and used no service whatsoever. You absolutely had the discretion to review this on a case-by-case basis. You chose not to engage at all. No service was used. The request was immediate. I made multiple attempts to resolve it privately. You made a choice to keep the money. I made a choice to leave an honest review.

    The aftermath

    Smash Kingdom is a blast. We had therapy up in that place. Yes, I broke the bat. Yes, the artwork came from our paint time. THERAPY !!!! The owner and staff we so helpful in assisting me with the organization of my birthday party. All my people want to make this a monthly get together.

    Room 3 BEFORE smashing
    Heather F.

    Room 3 was entirely too small for 6 adult humans swinging dangerous weapons at bottles, windshields, and appliances. I wouldn't put more than 2 or 3 people in it. The stock photos from the business owner are preposterous. Do not wear skimpy clothing. Period.

    7 year old working it out.
    Mario T.

    Whatever you're doing isn't as fun as this. Stop, turn around and prioritize this experience! The staff is super helpful, communicative and will facilitate exactly the right package for you. Want to throw an ax? They got you. Feel like breaking a dial up modem? No problem. Whatever you choose, you will experience a cathartic flow of energy-prepare to surprise yourself! We did the Queen's Smash and brought our entire family of 5. Walked in and the room was filled with tires, plates and computer parts. Get on protective gear and go to town. Smash, smash, smash! It was SO fun! My kids had a great time and it was deeper than most therapy sessions for me. Have fun!

    Front Area

    5/5 -- Smash Kingdom Made Our Corporate Event Absolutely Unforgettable Our team recently hosted a corporate event at Smash Kingdom, and I can confidently say it was one of the most energizing, memorable, and downright fun experiences we have ever organized. From the moment we walked through the doors, the staff made us feel welcome, excited, and ready for an afternoon full of laughter, adrenaline, and team bonding like nothing we have experienced before. We wanted an event that would break the monotony of traditional corporate gatherings, and Smash Kingdom delivered far beyond expectations. The facility was clean, spacious, and brilliantly laid out, with dedicated areas for both the smash rooms and the axe throwing lanes. It struck that perfect balance between fun chaos and professional hospitality, which is not easy to achieve. Their team clearly takes pride in creating an environment that is safe, organized, and still wildly entertaining. The smash room experience was the highlight of the day. Our group had a selection of items to choose from, and everyone got the chance to let loose in a way that felt both cathartic and hilarious. Watching colleagues who are usually glued to screens, spreadsheets, and back to back meetings geared up in protective suits and cheering each other on as they smashed items with baseball bats, mallets, and crowbars was something I wish I could replay again and again. The music choices, lighting, and room setup all added to the energy. It felt like the perfect outlet for stress relief, creativity, and pure fun. After we rotated through the smash rooms, we moved to the axe throwing section, and the experience continued to impress. The instructors were friendly, patient, and incredibly skilled at helping everyone from first timers to experienced throwers feel confident and capable. They explained technique in a way that was easy to grasp, and within minutes many of us were hitting the boards like pros. We even organized friendly competitions within the team, and the staff helped keep score and cheer us on. The whole area felt safe and well monitored, and the atmosphere was upbeat without ever feeling rushed. Another huge plus was how smoothly Smash Kingdom handled outside food being delivered directly to the location. We had a full catered meal delivered for our team, and the staff were extremely accommodating. They provided space for setup, helped with basic logistics, and ensured everything went seamlessly. Being able to combine such an action packed experience with great food on site made the day feel even more complete and personalized. Throughout the entire event, the Smash Kingdom team demonstrated professionalism, enthusiasm, and genuine hospitality. They checked in regularly to make sure everyone was having fun, stayed safe, and had everything they needed. Planning the event was just as easy because the communication was quick, clear, and helpful, and they answered every question we had along the way. Overall, Smash Kingdom exceeded every expectation we had for a corporate outing. It brought our team together in a unique, energizing way that encouraged bonding, laughter, and unforgettable memories. If you are looking for something drastically different from the typical corporate event, something that will have your coworkers talking about it for weeks afterward, Smash Kingdom is the place to go. We left feeling more connected, refreshed, and already excited to return. Highly recommended for corporate groups, team building events, celebrations, and anyone who wants an experience that blends excitement, stress relief, and genuine fun. Smash Kingdom absolutely nailed it.

    Nicole S.

    Awesome service for those of us that need it. Found it randomly online. Great service, people, and studf to destroy

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    Business owner information

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    Terryan M.

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    10 months ago

    So much fun! Definitely worked up a sweat. Highly suggest getting a windshield. It's worth it!

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    4 months ago

    Came here for axe throwing after work and had the best time. Great vibes! Bring cash for the vending machine.

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    4 months ago

    Completely worth it! By far the best way to relieve stress. Great customer service & I will definitely be back.

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    Page 1 of 4

    Ask the Community - Smash Kingdom

    Is this available for kids?

    Is there a dedicated parking spot? How safe is parking in the area?

    Yes right in front you can have my parking space when you’re here. I haven’t seen any break ins but we can watch your car while it’s parked in front while you’re smashing things.

    View All 3 Questions

    Review Highlights - Smash Kingdom

    Big shoutout to Terryan -- super helpful, professional, and made sure we knew what we were doing without killing the vibe.

    Mentioned in 12 reviews

    Read more highlights

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