Super disappointed with the staff. This is the first time I have every written a negative Yelp Review in my 40+ years. The experience was fine, but ruined by the service. I called before booking to ask some questions. The gal on the phone kept saying all your questions are on the website and basically was rude/short and uninterested in talking to me. One question I didn't get to ask as I was rushed off the phone was could I view from a window etc... Since my group had minors, I knew an adult needed to enter as it was on the website, but we never knew if this person would be charged as they weren't going to break anything just the required supervision. Then when we arrived (check in took a long time)... I asked if I could view in some fashion for pictures and wasn't sure if they had a window to watch from as I wasn't the needed adult going in. She very rudely said "absolutely not I am going to send you out of here when they go in." "I can't believe you don't want to go in". I said I don't want to take up space, and I am not going to break anything. She said but you can go in and take pictures/videos. I said ok wow that's so nice of you (thinking she was doing us a favor) then I asked if I want to just go for a few minutes is that ok? Can I come out. She said yes of course. Never did she say by the way you will be charged for going in even if just a few minutes. The paper gown they give you to wear couldn't cost even $1. Was it out fault to not ask yes, but with her rude attitude I wasn't in the mood to talk more and I feel like she should have said you should go in to take pictures and I will need to charge you full price FYI. It is a bummer that we had to pay for my husband as a required person even thought he didn't participate...but that should have also been communicated to us. The biggest shock was when we came out to find out that we thought we were paying for 3 (minors)... $160 and our bill had all 5 of us in it. We could somewhat understand my husband (but felt he should have been told he wasn't just a supervisor, but a participant...then he could have joined in on the fun) However, bullying me to go in and not mention the fee is crazy. That was $120 more than we had planned to pay. If when I called before I booked she would have been nice and let me ask some normal questions and answered them we wouldn't have been shocked about my husband being full price. I would have known I couldn't have viewed and could have paid to go in. I would have gladly stayed in my car for 30 mins. Also, during check in we should have been told the balance of payment then so we could have made our choices prior. It definitely soured my daughter's birthday to get this large, unexpected bill. Also, they said they would send over the go pro footage but never did. My husband spent some time totally embarrassed after in front of our party goers trying to sort out my cost. After wasting a ton of time they agreed to charge $30 to cover the cost of the paper disposable jump suit (which you know cost them less then $1. ) This place is a money grab, with no customer service. Not before, not during and not after. I can't recommend this business. The kids liked the idea. It wasn't worth the cost. The items were cheap thrift store items (as they should be),...but no reason to charge full price for 2 people that weren't told they would be and didn't join in. To say it was to cover their costs of goods is ridiculous. Lastly, they had a $10 surcharge that we didn't even know about until we saw the final bill emailed to us. This place needs better billing disclosure. Don't try calling or asking questions because she will tell you over and over in an annoyed voice "it's on the website"...which it isn't all! If you aren't going in, but a driver (adult) don't bother getting out of your car or you will just waste your $. By the way the gal running the place acts like her hands are tied and she " calls someone to see what can be done"(surprise nothing can be done)... turns out she is the owner so it's just a "show". read more

Called multiple times no answer. Needed help navigating their website. Left a voice message and sent an email. Apparently no one will call you back. So if you want to talk to someone, don't count on it. They responded with the following message a week later: I want to be very clear regarding our process. Smash RX does not, and has never, provided booking, pricing, or availability information via phone calls or email. This policy is intentionally designed and is communicated consistently throughout our website, voicemail, and email responses. Our website explicitly states: "We are unable to process bookings or provide availability details via email or phone calls." While our voicemail invites guests to leave a message, it does not imply that bookings or availability will be handled by phone. If you wish to move forward, you are welcome to visit our website to view real-time availability and book directly through the online system. read more

Such a blast! Did 20 min with my mother in law to get some rage out. Owner was so nice and great energy! We will be back. Definitely recommend!! read more

Smash RX - Crumbled stuff - Team Building Activities Near Me - Simi Valley, California

Want to start by saying that I have never written a negative review on Yelp. It's not something I take lightly, especially because my family has owned a small business for over 40 years. I truly understand how hard it is to run a business, which is why this review is difficult for me to write. Unfortunately, our experience with Smash Room RX has been extremely disappointing. I was planning an event for a group of 10 women and had several important questions before finalizing the booking. I called multiple times and sent emails in an effort to get clarification. I received only one brief response. Despite not having a complete understanding of how everything worked, I moved forward and put down a deposit in order to secure the date. After placing the deposit, I continued trying to reach someone for clarification, as several women in our group also had questions. At that point, my emails and phone calls went unanswered. While the website does state that they generally do not answer questions by phone or email, it also mentions that you can reach out with specific questions. Unfortunately, when I did exactly that, I received no response. In the end, we decided to forfeit our deposit rather than risk moving forward without clear communication. Losing the money feels like a better outcome than taking a chance on what has so far been a very unprofessional experience. I truly hope they improve their customer communication, as it makes a big difference when planning group events. read more

I booked this place for a mini company event with me and my two other coworkers. Scheduling an appointment is really easy and done through the website. You have the option of adding extra items to your session if you would like, but the three of us found that we had more than enough items to smash. The business is located inside the atrium. We were a little confused when we first walked in, but luckily there was signage to lead us to the right place. The girl who coordinated our session was really friendly. We dressed into our PPE, took some pics right before the session started, and then started smashing. Overall, it was actually more fun than I thought it would be! I took off one star because of some safety concerns. I wish the room was a little bigger - I was nervous about accidentally hitting one of my colleagues so we took turns smashing items. Also, the PPE didn't feel like enough. I wish we had a change of shoes and thicker gowns. Some glass got stuck to the bottom of my boots, which I brought back home with me. Overall, solid experience. If they improve the safety portion, I would highly recommend this form of therapy to anyone. read more

We, a family of 5, were greeted by the sole person there, who yelled and screamed at us from the get go. She was rude and condescending, as she gave orders and rules. She even threatened to cancel our appointment. Since we didn't want to disappoint our children, we didn't walk out ourselves. We should've! It was not enjoyable at all! Very expensive! Kids learned lesson..... this is not how human beings treat other human beings!!! read more

Wish that there were more items provided for smash room, we should have purchased a box each to be more enjoyable, but as a first experience we had a great time...the axes are tricky so I dont recommend for highly competitive groups..we had a blast! Thank you...would love feedback from others attending similar venues. read more

They had days available in between Christmas and New Year's and so we booked a day and paid the deposit only to be told that they're not open on the holidays. If you're not open during that time, don't list those days available. That should be common fucking sense. read more

Stay away from this place. These people are rude af. Went here to buy a gift certificate and was given nothing but attitude . Their website says they are open and when you go they act like you are a nuisance. So not give this place your business. read more

My sister and I came on a Saturday & we had the best experience!! If you're angry and need stuff to smash or break this is your place!! I didn't get the owners name but she is soooo sweet!!! We will definitely be coming back. read more

LOVED it!! It was a great way to get out frustration and buried anger. It is Highly recommended!! read more

Smash RX - Team Building Activities Near Me - Simi Valley, California

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My 11 yr. old daughter has been having a hard time since the shutdown of her school and gym. One day while talking, she mentioned that she wanted to mess up her room. I contacted Yashica at Smash Rx and she suggested my daughter does plate therapy. My daughter was hesitant to do it but when we got into the room, I could tell she was starting to release some of that anger she was holding in when she started throwing things at the wall. She started crying and the plates were brought in; she started hitting the plates until she stopped crying. Later on, she told me that it felt good to hit something while crying. Thank you for creating a healthy way to release anger, frustration and the feeling of uncertainty. read more

Smash RX - Plate therapy. - Team Building Activities Near Me - Simi Valley, California

Found this place on Groupon and had an absolute blast here. Got to smash a ton of stuff. Felt so therapeutic to toss wine glasses up in the air smash them with a baseball bat, or drive a sledgehammer through a table. But one thing you don't think about is that it's a heck of a workout. I worked up a really good sweat during this time. read more

Beyond terrible service! Living locally we like to support local businesses. My daughter wanted to have her 16th birthday party and they completely screwed it up. I would tell everyone to stay away from this business as it has moved several times. They do not return phones calls. They do not confirm dates and times but are more then willing to take your deposit. Very scary business. read more

Fun!!! A must!!! I highly recommend. If I need to vent - great place. Friendly staff.

Was a lot more fun than I thought it would be. You can never have too much fun smashing stuff ;-) read more

Smash RX - Big smash room - Team Building Activities Near Me - Simi Valley, California

LOVE, LOVE, LOVE this place! As my kids and I were thinking about activities to do before school started, I came across pictures my friend posted on Facebook. My youngest mentioned wanting to try this about a year ago but I didn't think much of it. Well after having to be at home for almost a year and a half, smash therapy sounded like a wonderful idea. We were all stressed one way or another and releasing it somewhere seemed very appropriate. We started with getting dressed in our protective gear which consisted of disposable coveralls, gloves, head gear with face shield and ear muffs, etc. We chose our tools, which in our case, consisted of pans, golf club, bat, sledge hammer, and a crow bar. Then, we were led into the room, played our own music, and were given 30 minutes to absolutely destroy everything in the room. My kids and I basically broke down everything in that room, except the chair. We broke all the glasses, ceramic plates, the VHS player, two night stands, and one bookcase/buffet looking thing. At first, we were super hesitant as we normally don't break things, actually, I'm always telling the kids to be careful and not to even scratch anything. It took a minute to register that it was all fair game. Once we started, there was no stopping us. It actually felt really good to break things. I have to say it was a workout. With all the gear on, we were all sweating by the ten minute mark. As we were hitting closer to the 25 minutes mark, we were exhausted. You definitely want to pace yourself. At the end of the session, we were able to see the destruction that we made. It was nice to see the things in pieces and destroyed. When we left, my youngest said she was ready to go again. Covid was really tough on her so it's understandable that she wants to do it again. I would love to bring some of my friends next time for a girls night out. FYI - The place is super clean, following all COVID protocols, and the owner is really nice! read more

So amazing! Adrenaline definitely gets going during tour session! But it helped so much. I would recommend especially for teens who have a hard time releasing their energy! read more

You don't realize you need this until you're smashing, breaking and hitting stuff. Throwing glass bottles and bowls against the walls. It was cool! I went there for my anniversary. My girlfriend got the idea from Working Moms. They do have full body suits, gloves and eye protection. Maybe add something to cover shoes. The owner is very nice and easy to speak with. Great experience, excited to go again. read more

I loved my experience here. The owner was very welcoming and hospitable. This spot is an ultimate stress reliever, after 10mins of smashing in a dresser and throwing bowls across the room....I didn't have a care in the world. My tone was different, more relaxed and calm, and I'd like to suggest bringing the person that stresses you out the most. If your words can't get across to them, after them seeing you ape shhh in here, they'll leave you be lol! Well, I'll definitely be back and I've already referred sooo many ppl, and they can't wait to go. I pray that this place stays around for a long time. read more

Bought a Groupon. The website did not function per the instructions on the Groupon. The listed phone number on the website didn't work so I emailed asking for a call back. The owner called me back and was so rude. Literally argued me with about the instructions on the Groupon... Saying "no I'm looking at the screen right now and you're wrong" as I read the instructions off of my Groupon email. She was awful. Do not support this business. read more

I saw this place on Groupon and thought it would be fun to check out. The website wasn't very user-friendly so I made a mistake and booked a 15 min session instead of 10. I emailed the owner right away to explain and asked for help resolve the issue and her response was so rude. Zero stars for customer service. I canceled my appointment because I would rather take the loss on the Groupon than deal with that. She sucked the fun out of what should have been a fun therapeutic experience. read more

I heard about Smash Rx through word of mouth. A woman told me she brought her 10-year-old son and they had a great experience. I thought this would be a great opportunity to have a small, COVID-safe, get together for my 10-year-old son. My son was telling everyone for a month how excited he was for "the Smash Room." Upon our arrival, the business owner hardly greeted us. Instead, she loudly and rudely projected her voice to the entire group with 3 adults and 5 children, pointed at my son and said "we have a BIG problem, he is NOT 10." She brought my son to tears and discriminated against him for his appearance and size when her website listed the only requirement for children was to be age 10 with a parent present. All in the name of "safety." You got your point across that safety is number 1. However, you brought a child to tears with how untactful and unkind you are. I personally asked this woman so I could hear her confirm that she created this concept to be a "therapy room." Quite the therapeutic experience we got, with making a child cry and canceling our appointment with no validity other than her own perception; no standards in place for height or weight measurements. I'm baffled and appalled at how we were treated. read more

I never post reviews really, but This place is pretty unsafe. the PPE does not protect against broken glass, or multiple people swinging sludge hammers, bats, and other tools in a very confined space. We had multiple injuries (two members gashed by glass, and struck by a hammer) . One required stitches.... Please be safe. People got hurt. I just know there has to be more safety precautions. If you go, I wouldn't advise more than one person at a time in the tiny smash room. read more

Great experience! If you've ever thought of just smashing something out of frustration, this is definitely a must try. My boyfriend & I booked a last minute appointment here last night and the owner was so nice and accommodating. Got the "We Might Need Counseling" package (+ added a pesky printer to destroy lol). SO MUCH FUN! And incredibly therapeutic. Life gets hard and this is a fun and safe way to get all that pent up stress out. They provide safety gear but make sure you wear sturdy shoes and pants (I went a little hard and ended up accidentally ripping the disposable coveralls that were given so I'm glad I was wearing at least leggings). Make sure you have a playlist of all the music you want to have playing as you go off! The owner also offers therapy and anger management at the same location! Looking forward to giving that a try in the future. It's located in a large office building/plaza so there's lots of free parking around read more

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Great customer service. Covid protocols in place. Staff were very nice and helpful. Snacks and refreshments were provided pre and post session. 10/10 would recommend to friends and family. read more

I do not recommend this business at all. We arrived for a 10 year olds bday party. The owner was hostile towards us and the birthday boy making him cry. She started by telling us the 10 year old was not 10. She was in no way polite, she was harsh, abrasive yelling at us that this would not be safe for a 10 year old. We read the online info prior to arriving and booking party. It clearly says 10 and older. Anyway we cancelled on the spot. I guess what was most troubling is that the owner was yelling and out of control and not nice. Given she says she is some therapy specialist one would think she would have mastered polite interactions with adults and children. Don't waste your time or money on this business. read more

Best time ever! Celebrated two birthday's! Excellent experience! So glad we came here! The place was inviting and fun! Manager treated us like good friends and made it more fun to be there. :) 10 read more

Infectious fun, high recommend. If the weight of the world is getting a little too much for you, and you need to let loose. Breaking a printer in half help and this is the place to do that. read more

We did this for my daughters birthday. The kids had such a good time and the folks there were so accommodating! A great experience - especially for angsty teens! :-) read more

This place was such a wonderful and amazing hidden gem!! Best date night we have had since our first Disneyland trip!!! We definitely will be going back!!! And I can't even begin to describe how amazing the owner is!! So kind and welcoming!! We had a blast!!! read more