It was my husband and I first time coming to this dentist. We were welcome as soon as we step foot in the office. The office looks nice and rich loving the decor and cleanliness of it all. Was treated by a nice receptionist who checked us in right away. Shout out to Diana she was amazing took time to tell us what we need to be done and she answered our questions. This is a great place for everyone our daughter was getting fussy but the dentist and dental hygienist was totally understandable and felt like home. Everybody was totally knowledgeable which is a good thing, even down to the financial person took her time and went over the insurance costs and everything. Great selection of music by the way, and happy I found our family Dental home thank you and see you next month. read more

I have the most amazing smile now! I've experienced countless problems with previous dental work and procedures. The latest problem was a broken 7-tooth bridge that was going to require $20K just to fix! I looked at multiple different fixes, including full arches, and decided Dr. Robert's procedure of 3 on 6 was the best. It's been 2 months now with my permanent teeth in and I absolutely love my smile, the feel of the teeth and the way they feel like my old teeth. Don't hesitate consulting with Dr. Roberts on this procedure. You won't regret it! read more

Smile Clinic - General Dentistry Near Me - Midvale, Utah

To those leaving negative comments about the clinic and Randy, my question is, after all the time and money invested, why not let the doctor correct the problems instead of leaving a negative review?To date, I have had a screw brake, called the office late night and had an immediate response and appointment. Things happen and the implants have a warranty, provided you care for the implants, as instructed. If there are issues with your implants, by all means, give the office a chance to correct the problems. I find the office friendly, courteous and clean. read more

BEWARE of this place! I regret going here, after paying upfront for full mouth implants, they took 5 years to get it done! Within 6 mths, abutment broke off inside implant. Now going on 18 mths with implants sticking out of my gum & no bridge. I'm in constant jaw mouth & face pain & now the situation is causing medical issues. I've sent several messages, no response. I fear for my health. Better Business Bureau gives Smile Clinic F rating, so do I read more

Beware. This clinic has a 3.5/5.0 rating for a reason. Before my appointments, this clinic tells me how much I have to pay. I pay 100% of their quote up front, the insurance pays the rest. Months later, I get bills. I should have no bills. I paid what they quoted me up front. This is a constant problem with this clinic. I have NEVER had this problem with any other dental clinic. I recommend any other dental clinic over this one. I HAVE to give this clinic a rating of at least one star, otherwise, it won't allow me to leave a review. If it were possible, I would give a zero star review. read more

The teeth and smile are so fantastic. The pain was a little more than I expected but it was totally worth it. I'm still in my temporary teeth and it's been just over a month since the surgery but I am very happy with the results so far! read more

this dentist will take your $ and not finish what he started .. I have went through so much pain and agony with this 3 on 6 full mouth restoration to end up back in dentures not to mention him suing me for money I still owed him by over 3 times the amount .. he has ruined my mouth and my credit read more

The quality of the crowns produced by The Smile clinic has significantly deteriorated. In my opinion.They used to be known for delivering exceptional results, but that is no longer the case. The crowns now feel rough and unfinished, more akin to unfinished concrete rather than the smooth porcelain finish one would expect. This change in quality can be attributed to several factors. Firstly, the office has become increasingly disorganized and overwhelmed with patients. The dentists at The Smile clinic now work on two to three patients simultaneously, which inevitably leads to rushed and subpar work. This lack of focused attention and time dedicated to each patient's treatment has resulted in crowns that are far from smooth and well-crafted. Additionally, the disorganization within the office has led to a lack of proper color matching. The matching teeth used during procedures are not put back in their original places, making it difficult for the dentists to accurately match the color of the crown to the patient's natural teeth. As a result, the crowns often end up being mismatched in color, further diminishing their quality. in my opinion. Furthermore, the longevity of the crowns has become a concern. They tend to deteriorate and crumble prematurely, even within a short period of two to three years. This is a clear indication that the materials and craftsmanship used in creating the crowns are of lower quality compared to what The Smile clinic used to offer. Overall, the decline in the quality of the crowns produced by The Smile clinic can be attributed to the combination of rushed work, disorganization, and a lack of attention to detail. These factors have resulted in crowns that feel rough, are mismatched in color, and have a significantly shorter lifespan than expected. Once again, this is my opinion after being a client there for 10 years, I will not be using them again. read more

Love my smile, but have a gap between my gum and the implant that keeps getting infected. It is quite painful.

Dr Roberts is amazing at what he does, he has been helping remedy a not so awesome All on 4 procedure I had done in Mexico (do not recommend going overseas).. It hasn't been easy and I'm a neurotic patient with extreme sensory issues (thanks Asbergers) but he has been patient and kind with helping me feel somewhat normal again. It's not a non stop fix but I have faith that, in due time, I can start to talk and feel like myself again, each trip to Utah provides more and more light at the end of the tunnel, hopefully the end is near I highly suggest doing your research before jumping into a AO 4/6, I wish I had, I would have absolutely done the 3 on 6 instead, lesson learned and all I can do now is look forward to getting my life back hopefully, thank you Dr Roberts and team. read more

I started going to this office when it was on Redwood Road. Totally impressed with Dr. Roberts. Things changed when they moved to their new building and more dentists were added. First of all their prices are exorbitant. I felt like I was paying for their big mansion if a building and Randy's Tesla truck. An implant that was partially done had been paid for but they demanded more money to finish it. Then when they put the new implant in it was huge. It overhung and trapped food under it. I had to have it redone three times to get one that fit comfortably. When I told them it was unacceptable the first time he tried to just file it down. In less than a month the cap over the implant screw fell out . Went to have it fixed and it still is not flush. Also he chipped several of my other teeth when trying to do the work. They also X-rayed my teeth every time I came in to try to get the implant fitted and miraculously had a new cavity every week. The dentist told me he found one small cavity that he would fix when I came in for my cleaning. When I came in for the cleaning they said there was no note about the cavity and again did another X-ray. Told me I would need to come back again. When I had the " small cavity" taken care of he whittled away half my tooth leaving it very compromised and sharp. When this all started to get ridiculous I asked if Randy could come take a look and was told he was too busy to see me. Surprisingly after I told them I wanted my overpayment refunded and would not be coming back I was told they could get me an appointment with Randy. NOPE, I'M DONE. read more

Be careful going here. I spent 6K here on implants and other procedures and things went well. Now today? My partner tested positive for Covid. I called to reschedule & was told I had to pay a $65 missed appointment fee. When I asked if they could wave that so I didn't pass this on if I have it? They told me to either come in or paid. I chose to do the responsible thing and pay it as opposed to potential exposure of others. Be careful. Obviously, they don't care what you get exposed to in their office. It's too bad because my treatment previously was great. read more

5 years into this 3 on 6 and they still don't have it right. It has been over a year and a half and I'm in pain from biting my tongue and the inside of my mouth. A lot of promises made that were not kept. I was told they would go back to the bridges that worked for me and then they decided they weren't going to do that. As a matter of fact they said they weren't going to do anything. Dr. Roberts even suggested I find another dentist, not in their company, to do the work. Told him that wasn't going to happen because once I have another dentist work on these he would claim that voided the work he had done and he wouldn't be responsible for anything. They are nice when you are talking to them, but their actions are not nice. There are other dentist that do this work, they just don't call it 3 on 6. We take the time to write a review to warn you there are a lot of problems with this company and their procedure. What "nice" person allows people to suffer for over a year and a half and refuse to do anything to alleviate the pain? Please do your research. There are many people disappointed with the treatment and how the staff and Drs. have treated them. read more

I would give them zero stars if I could. DON'T get veneers here, I've had mine five years and they've popped off numerous times. They take no ownership and after visiting another dentist, he told me this should not be happening in such a short time. I DO NOT RECOMMEND THIS PLACE FOR DENTAL CARE! They will take your money and leave you hanging! read more

Amazing care, Amazing Dr. Amazing place. They were so Perfect and Professional in everything they did. Dr. Locke could not have been nicer and his staff so kind. They all gave great care! read more

Terrible!! They are unprofessional and a rip off!! They say they take your insurance but not really because they charge whatever they want. When the accept your insurance they MUST take the amount the insurance states they have to charge for services but they don't. The make up excuses why they can charge more. I was told it's because the doctor their own lab work. I said well I would rather wait and have it sent out, then I was told that it wouldn't matter the would still c Have charged the $965.50 instead of the $667.00 that the insurance said is the maximum they can charge if they are going to accept my insurance, Met Life Dental, which they say they do!! So they should have only charged that amount but they actually charged me the $965.50 I paid and the $339.00 the insurance paid them!! This is just WRONG!! And their cleaning was crappy. I ended up going to the dental school and they did a better job for a lot less money. Then the front desk and the bill department is in competent! They told me the amount I owed was $9.65. I said $9.65? They said yes, I figured this was after my insurance. But that's not what they changed me! They charged my debit card $965.50. I wouldn't have used my debit card if they had told me the correct amount. I would have used my credit card. So this overdrew my account, causing an overdraft fee. When I called them. I didn't even get an apology. The she couldn't reverse the charge on my debit card, she said some cards she can't? What? I have have debit card charges reversed before on my credit union, so that's just stupid! Plus I work for a bank. She's an idiot! So they had to cut me a check and I had to drive down on my lunch, pick it up, And go to my bank and deposit it. I'm lucky that my bank reversed the overdraft fee since I never go into the overdraft. Because they didn't offer and wouldn't pay for the overdraft they caused! Then they shouldn't have even charged this amount in the first place!! They are unorganized, and the totally overcharge for services that aren't that great! Plus the dentist just want to rip out all my previous dental work and replace it, even that that had nothing wrong with it!! NEVER GO HERE!!! read more

Dr. David Brooks, DMD, is the best Dentist here; love this guy! Highly recommend. Professional, smart and understanding. 10 out of 10

We had driven past this place a couple of times, and decided to give them a try. We were happy to find that they were able to get us scheduled for a semi emergency procedure. That was quite nice, and the visit was also what I would consider to be quite nice as well. As most of us, probably think, a visit to the dentist is never ever never going to be five stars! However, the smile clinic did everything they possibly could to make us feel comfortable and respected while we were there. I did feel that the billing process was a little aggressive. They performed the assessment, and then come up with a plan for the treatment, yet prior to administering any treatment, someone from their accounting will come in and speak to you and ask for payment effective immediately or they will not be able to perform the dental procedure. Kind of strange? We thought so, and I guess these guys have been burned a few times by people not paying their bills and unfortunately had to get to this point. So that was rather strange, but we'll see how everything proceeds over the next few weeks and we may be back? read more

Smile Clinic - General Dentistry Near Me - Midvale, Utah

I don't usually write reviews but want to share my experience in the hope that it may help anyone that may be on the fence about having this done. I just finished having full upper and lower 3 on 6 dental implants at the Utah Smile Clinic. The procedure and outcome exceeded all my expectations. I now have upper and lower teeth that don't just sit on top of my gums but are under my gums like normal teeth. Here is a brief summary for those who do not want to read the entire review. Mid June I flew to Utah from Maryland where under anesthesia Dr Randy Roberts pulled all of my teeth, placed metal posts and temporary teeth. I flew home the following morning. I returned 3 months later and stayed 1 week while Dr Paul Child prepared and installed the permanent implants tweaking and making sure that my bite and the aesthetics of my implants were perfect. All of this was done in a state of the art, clean, up to date facility with a warm and friendly staff by skilled caring dentists for less than half of what it would have cost me in Maryland even with the added cost of hotel and airfare. I feel like I have my own teeth. My teeth look real. I can smile and eat anything I want. It can't get any better than that! Background: I will be 80 years old in a few months. I have multiple medical problems that are well controlled. Partly related to medication. In recent years I had several teeth break off and knew I had to do something soon. I reluctantly decided I would prefer to have all my teeth pulled rather than needing to spend hours and months in a dental chair having painful procedures for the rest of my life. I was only willing to do so if I was able to find a way to have permanent dentures. I had in the past removable bridges and they were very uncomfortable. There are numerous ads that claim to "Restore Your in A Day". Some were simply dentures that snapped in or dentures that were permanently fixed but annually had to be removed for cleaning and then re-cemented at a cost of about $1000 each time. I didn't like the All on 4 option because bone was trimmed and there was still artificial gum. I had 2 implants and the teeth sit on top of the gum so feel and look much more natural. That's what I was hoping to find. I had consultations with several dentist in Maryland where I reside. The estimates from ones who thought they could do a full mouth restoration were exorbitant. Even with loans I could pay those prices. I kept searching for options such as going to Mexico or Thailand to have it done but with Covid that option wasn't viable. I had given up hope and didn't know what I was going to do (most likely nothing except have teeth pulled when they became infected and live with the teeth I had left). It was difficult to eat with broken and missing teeth, if my picture was taken I would smile with a closed mouth or stick something in the empty spaces to look like teeth. Then I discovered the 3 on 6 procedure developed by Dr Randy Roberts at the Utah Smile Clinic. The price was half that of the lowest price I found here in Maryland. My first fear was that I would not be taken as a patient because of my medical problems and my age especially because I was from out of state. My second fear was that there might not be as much focus on aesthetics for someone of my age. Both fears were totally unfounded. Dr Roberts and Dr Child are both perfectionists. The results far out weighed my expectations. read more

I have never in my life felt more comfortable at the dentist. Irene was amazing. I kinda had a mental breakdown a little bit and she was very comforting and nice. She calmed me down and made me feel a lot better. I'm looking forward to getting my teeth fixed here. Good prices and amazing staff. read more

Smile Clinic - My new teeth flosser - General Dentistry Near Me - Midvale, Utah

I live in Seattle, but decided after much research to have my dental work done here in Utah. I am getting full mouth 3 on 6. I chose to have my work done by Dr. Roberts. I've already been here once before to have my implants placed and temporary bridges installed. Even though it was a 5 hour procedure, I managed to stay pretty much relaxed the whole time thanks to Dr. Roberts and his excellent assistants. I am back now for 2 more sets of temps so that Dr. Roberts can help me choose the absolute best new smile. I have nothing but total confidence that I chose the best place for my great new smile read more

Smile Clinic - Lobby - General Dentistry Near Me - Midvale, Utah

It is done! My procedure was to pull all my remaining teeth, install implants and heal then up .Did full top and bottom teeth . Was it. a cake walk ? no not exactly, but easer then I thought. The worst to expect in the entire procedure is just being uncomfortable as you heal. Not a one day in and out for me. It's been 4 weeks after my last visit. love my teeth and back at corn on the cob and steaks. Dr Roberts earns his money . Very talented. All I can say if thinking about this it's not cheap , however after it's done my humble opinion is it's cheap and a real value. At this time and date very happy with my results. read more

This place is incredibly unorganized! They just suck! And I get the feeling they just don't care that attitude that they're doing you a favor! PLEASE! if you need this kinda work done find someplace else. So far it's taken over a year to get this done and I'm still not finished! Come on this is supposed to be a faster procedure but, hey what do I know teeth must be over rated! Maybe by some miracle I will be finished in the next 6 months because by GOD there so busy! To wait over a year is beyond crazy!!! RUN!RUN! Stay away away from these money gouging snails!! read more

Be careful who you get for a dentist. Dr. Roberts seems to be competent. He did the original placement of my implant. But he did not do the finish work on my implant. It has been a year and a half since I had that implant done. Dr. Nguyen was the finishing doctor and she fairly well had to be forced to smooth out the crown. She would not even make an effort on the outside. I have a gap even still between my gums and crown enough to catch food in it EVERY time I eat. She made one of the gaps between the two teeth big enough to snag every bit of food that passes by. This particular crown is an irritant every day, just because she was in a hurry to get the next patient completed. She acted as though the goal was the quantity of work she did that day, not the quality. read more

PLEASE if any of you value reviews, take the time to read this!!! I went to Utah Smile Clinic and chose Dr Child. My health was incredibly poor and it was COMPLETE RESTORATION OR HOSPICE. I chose COMPLETE RESTORATION and was even re scheduled with another doctor there at UTAH SMILE BY CAMILLE and my surgery pushed forward. I put down a 4,000 payment my very first visit and was waiting for a call from CAMILLE on the balance owed. I called for three day's and no return phone call. I spoke with MIKE who said to call on Monday and use his name and there would be no problems. The day before my surgery I finally called and spoke with a female who told me they had a wrong number for me. I asked her if her calls were recorded and if they had caller i.d.? She stated "NO" In the next breath she stated she would have the office manager call me as everyone had gone home and no surgery was scheduled for the following day. I asked her if she had my correct number in which she rattled off the number from my second line. I confronted her about the fact that she had just blatantly lied to me about having caller I.d. and asked her, her name, in which she then hung up on me. I never received a return call from the office manager that evening and UTAH SMILE CLINIC decided for me that I would now go on hospice to finish out the remainder of my life. They put on an amazing presentation when you go in for consultation and they even advertise the wonderful Dr Duckworth as their presiding Anesthesiologist for difficult cases. They promise they will take the best of care of you but once CAMILLE had you sold she is home with her children and never in the office. She spent 20 minute's flirting with the repair man while I was waiting and they will promise to hold your hand in surgery but that is if it ever happens. BEWARE OF THIS CLINIC. I went to them with severe infection throughout my jaw, sinuses and mouth caused by other health problems. Do not let UTAH SMILE AND THEIR FAKE PRESENTATION AND PROMISES DECIDE WHETHER YOU LIVE OR DIE!!! THEY ARE UNKIND, THEY ARE UNCARING AND WORST OF ALL THEY HANDED ME MY DEATH SENTENCE ON A SILVER PLATTER!!! read more

I am blessed to have known Dr. Roberts for a few years now. HE GAVE ME MY SMILE BACK! I HIGHLY recommend him and the Smile Clinic! If anyone is Looking to get implants, etc., IT WOULD BE A MISTAKE TO GO ANYWHERE ELSE! Here are a few (but certainly not all) of the reasons I would give the Smile Clinic 10/10 stars: 1- affordable- The smile clinic did all my implant and restorative work For literally half the price clear choice quoted me. They worked with me. 2- skill: In other consultations, I had been told the bone loss in my jaw was so significant, I would never be able to get implants, I would have to do dentures. Dr. Robert's actually listened to what I want and agreed to help me with my smile goal. 3- Compassion and Patience: Since I was 4, I've had serious anxiety at the dentist's. Dr. Robert's and his staff always did everything they could to make it as easy for me as possible. 4-Up to date: Dr. Roberts stays on top of the newest procedures and technology and attends different seminars and conferences to ensure he can give his patients the best care possible. 5-Care: I have always been treated with the utmost care and respect. 6- Guaranteed: Dr. Roberts guarantees his work ...The list could go on, but to say the least, I am a VERY happy customer!! read more

Best dentistry ever ! the kindest and sweetest staff! I wish I found them a long time ago! They have exceded all other dentist I have ever encountered in my life ! They are honest and have great prices for all kinds of treatments! They have the top technology! I will never go anywhere else, even with out insurance , this is the only dentistry office I will ever go! read more

Run!!!! This was the most unprofessional experience I've ever had. The front office is completely incompetent, said "I don't know." To every question I asked, asked me to pay for my implant procedure upfront and charged me for things that were not part of the procedure. When I asked to be reimbursed they couldn't reverse it on my card so told me they'd send me a check, but checks didn't go out until Thursday (it was Monday). Two Thursdays passed and nothing! Had to call back twice to remind them and finally get it mailed. Girls at the desk are young, not trained on basics like data entry, insurance billing. Twice after my visit with a doctor we went to the desk to check out and the receptionist was sleeping and two more of them were sitting on the floor with hoodies on sleeping. My implant was put in crooked, the X-ray my dentist needed to finish the crown (cause at this point I was done!) would have cost me an extra $25, so they had me take a pic of it on my phone. Seriously annoyed with the lack of professionalism in office and even more annoyed I had to be the mediator between their office and my dentist to keep this process moving. At one point I called to dictate the email they needed to send for insurance purposes because "Looks good" is not a professional summary. Lots of wasted time and now a crooked implant. I'm serious, run! read more

ORTHODONTICS AT UTAH SMILE CLINIC: I first got my braces through Utah Smile Clinic and this was my experience... 1. The staff was always really nice but many times I had people who were inexperienced and didn't know what they were doing with the braces. I had brackets dropped in my throat, painful visits, and even hearing staff say to themselves "Oh crap" while they had their hands in my mouth. This always made me nervous. 2. About 8 months into treatment I was told I was going to be getting my braces off but there were still a lot of problems with my teeth. I told them that I wanted to fix my canine teeth (super sharp and turned) but I was told that my tooth was "too deformed to fix". Nobody wants to hear that your teeth are "too deformed to fix" after spending thousands of dollars on treatment. 3. the staff is nice and I liked talking to them but they also seem very rushed. The dentist would run in, see you for a few seconds, and then run out. I never really felt like they focused on me. I also felt like the dentist had a "that's good enough" type attitude instead of making sure everything was perfect and up to standard. 4. Lastly, I began the braces process and was told that my insurance would cover a certain portion. Half way through treatment they notified me that they had missed the fact that my orthodontic insurance only covered dependents under the age of 18 and that I would actually have to pay for the whole thing out of pocket. I wasn't aware of this at all and I feel as if it was negligence on their part that I got the braces on thinking that my insurance would cover some of it. I feel like that is something I should have been aware of before even putting the braces on. Overall I ended up owing a lot of money for a result that I was definitely not happy with. After they told me they were taking my braces off I decided to see what other professional orthodontists thought. After going to about five different places, every single one of them said that they would keep me in braces for another year to fix things like my midline, canine teeth, and overbite. Most of the professional orthodontists said that my overbite was still severe. That was when i made the decision to switch to a different orthodontist to finish treatment. I almost didn't write this review because I'm sure they are great as a dentristry and they are nice... but I would not go to them for orthodontic treatment. It has been an incredibly stressful experience and has caused lots of grief... I am now trying to figure out how to pay for it all and will probably end up having braces for 2+ years. read more

I had throat cancer about 14 years ago. It was a Stage IV. I had wonderful doctors that saved my life yet no one told me about long term damage from the radiation. It's just that after so many treatments and these years later my teeth started to show the long term damage. I would brush my teeth, spit and 1/2 a tooth would come out; because I was left with no teeth in the front I had bone loss. After many tears and hiding my mouth I found Dr Roberts at The Utah Smile Clinic. Dr Roberts had all of the answers for all of my questions I'd been asking for years. Teeth out, bone grafts in, a nice set of temporary dentures and the first part of the implants were in. Everything is now finished and look absolutely wonderful. No more pain, or ugly broken teeth. The lab is right there. You choose the shape and color. Pretty much anything you want they can do. If you've been seeing commercials, or thinking about dental implants please go see Dr Roberts at The Smile Clinic. The price is so much less than all of the other clinics I was in touch with. The process Dr Roberts uses makes so much more sense than othe read more

dr. randy roberts of taylorsville utah, is the very, very best in the country!! his staff is the greatest and very well trained!!! even with all this, he does not rip people off!!! i checked 6 different places and his prices are 70% to 80% less than the rip-off dentists all over the country!!! ps: my husband henry vander veur is the happiest customer he has!!!! read more

To those who have always had mouth problems, bad teeth, cavities. Broken teeth or otherwise... Please read this. I have always struggled with my teeth. From the time when I was a very small boy I had always had sensitive teeth that seem to always break and become abscesed many many times which meant more root canals and crowns & bridges than I can recall. Even going to the drinking fountain would cause incredible pain has a small boy . The pain is only one of the problems. The suffering from not having beautiful teeth to eat & smile with is truly the biggest problem.. The doctors as well as staff truly take personal interest in caring for their patients. And the anxiety about the work needed .. I have always had great anxiety about dentistry and orthodontics work. They made my fears of both disappear on the fist visit. My consultation was with Dr Roberts. I was so highly impressed with everything about him. He's truly a good man who cares and has the skill and knowledge to complete a complete mouth restoration. I was also completely impressed with how he cared about the financial situation one faces and the burden of coming up with the monies for such procedures .. Again he put all of my worries and anxiety to rest quickly and simply. This is the best treatment without a doubt as well as the very best pricing for this incredible procedure and restoration. I highly recommend them with the upmost of confidence in their entire staff. Dr Ann Nyguen treated me first and performed all of the work on the bottom for me. I had multiple teeth extracted as well as my implants installed on the same day. I was not only happy I was completely satisfied at the end of my appointment. Within three or four days my stitches had healed & the pain had subsided greatly & my mouth was healing. I am on my way to having perfect teeth and smile that I can be confident with .. Although there is still a lot of work to come I am very confident that Dr Roberts will do as good as work as doctor Ann Nguyen... I would follow her to another state to have my dental work done. I don't believe that there is better dental care anywhere in the world or better people to perform the work then these folks right here .. Take my advice go see Dr. Ann Nguyen and Dr Roberts and let them help you the way that they have helped me .. Stars all around.. David Isbell PS I almost never leave a review. But I felt compelled and obligated to show my appreciation and share all that I have been given. Best wishes read more