I was referred to come to West side family dentist. I called the service desk and spoke to…read moreStephanie who was very rude. I told her my insurance is Excellus Platinum select, and that i would like to make an appt to come in for cleaning. she kept asking me few questions back and forth who is your employer. I said we purchase insurance from Excellus. For some reason or misunderstanding, she tole me they won't accept my insurance, so i called Excellus and explained this. I also purchase separate dental plan from delta dental so i called the office again and spoke to Stephanie who said that I would pay out of pocket first then have delta dental reimburse me, which has never been true when i used it before. I really loved this practice because it is convenient for my kids but there are plenty of good dentists out there so we will find a good one for my family. I would not recommend this place for dentistry. It seems Stephanie makes decision who can come in this office. This place will lose business if she is still doing same mean and rude service and prejudice to others.

Dr. Lubes is wonderful!! He is very knowledgeable and always so caring and friendly.read more

Very good dentist. Both Dr John and Dr Marino were very friendly and work well with my two young…read moreboys. They get really excited about the balloon animals at the end. Highly recommend for kids. Although they don't do major procedures but for fillings and cleans I would definitely keep coming back.

Average dentist. They don't let you make appointments six months in advance, like most dentists…read more They send you a postcard closer to when the six months is up to schedule an appointment. My two children go to this dentist. On our last visit, they came to get them from the front desk 20 minutes after the scheduled start of the appointment. They do make balloon animals at the end and send them home with new toothbrushes and floss. We live 20 minutes away, may have to look for a new one closer to home. Nothing that wows me as a parent.

My husband and I have travelled 2 1/2 hours over these 5 years and have been very pleased with all…read moreaspects of services. They took our insurance and it was worth driving for excellent service. The front desk staff, dental hygienists and dentist were always there to help us with prompt calls, scheduling, top line equipment and techniques. Very pleased and only changed because now I have new insurance that allows me to stay local.

I had a problem after my regular WNYD office was closed. Found this location in a Google search. I…read morehad no idea there was one closer to my home! Before this I had only been offered Henrietta or Greece. I'm not sure how long they have been open, but everyone was very friendly and efficient and the office was bright and cheerful. This will be my new location from now on.

I have been coming here for almost 8 years now and love them all. All the hygienists are super nice…read moreand get to know you , I have Janae who must write down what we talk about because she picks right back up where we last talked. The care is 1000% I have had to have fillings in my front teeth from time to time and they always fit me in right away. I usually see Dr. Scott, whos AWESOME! Today however I saw Dr. Molly who fixed my front teeth with fillings that look Amazing! The are currently under construction and even changed names to Willow Creek Dentistry. Although the office is still under construction its beautiful! I cant wait to see it finished! I will post pics from my visit today 6/3/26.

Since I am a bit new to Rochester, I was recommended this office for regular checkups and cleaning…read more I've been 3 times in rapid succession, and each time was a great experience! The techs and dentist I met were all very professional and nice. They all made small talk and asked after me and my job, which I appreciated. They offer Saturday appointments, but those book up extremely fast. I had my first ever cavity filled here, and the procedure was so quick and the dentist took the time to explain every step so I wasn't nervous. I'll be back later for my next check and cleaning (hopefully no more fillings).

Dr Joe is the man. His staff was very friendly and got me in right away during a busy holiday week…read more They have created an environment that takes the dread out of going to the dentist. Will be going back. -Jon H

From the owner: We specialize in General, Restorative and Cosmetic Dentistry for your entire family. Our office…read moreprovides most dental services without having to refer you to other specialist. This flexibility saves you time and keeps your family's total dental care within one practice.

Have been a patient here for almost 20 years I think, place is easy in and out off Westfall and…read moreClinton. Staff are really nice, Christine and Mary Jo have been there for years and super nice. Usually go twice a year for my cleanings, but had a procedure done recently with the new dentist, that despite my nerves, went off without a hitch. Thanks for the excellent care I receive every time I go in.

Family members and I have been going to him for years and have been satisfied with Randy Raetz…read moreDDS's care, the care of his dental hygienists and dental assistants, and the assistance of his office staff.

My toddler fell and had a tooth injury. Despite not being a current patient, they got him in right…read moreaway and were so good with him. At his next appointment, which was his first standard dental visit, they were thorough but never at the expense of him feeling comfortable and understanding what was going to happen. He actually wanted to go back to the dentist the next day. I could not imagine a better outcome. :-)

This office seemed like a dream come true it was child orientated and they had a lot of kid stuff…read morearound the office. However, no one was super friendly or welcoming. I am a single mom of 3 and at the time I lived in greece, & driving to the office in chili with 3 small kids / one with autism, was not always easy....well after exactly 3 late appointments we were dropped. Completely dropped from the office. I mean I understand rules but just very disappointed with how insensitive the workers were and it ended up being a negative experience. I really wanted to like the office itself but it seemed the people there were just not the friendliest, and obviously it wasn't a fit for a working / single mom with three kids. ‍

What a fantastic pediatric dentist! We were in and out in a half an hour, which was PERFECT for my…read morethree-year-old. Upon entering, my son was able to run directly to a play area with a wide variety of toys while I checked in for the appointment. Within five minutes, we were brought back to a spacious room where the dental assistant explained all of the equipment and parts of the visit to my son. The hygienist put fluoride on his teeth (his flavor choice), he saw the dentist, and got to pick out a toothbrush. At the end, he got a coin to use on the "prize tower", and walked away from the visit very happy. I should also mention that I had a baby with me, who had a blowout and wanted to eat while we were there... and I was able to change and feed her with ease. I highly recommend this office!!!

I truly couldn't be happier with Dr Bracker and her staff. It had been way too long. Like years. We…read morecan blame a prior lack of insurance for that, and my own putting it off. Pro Tip: DONT PUT IT OFF. There's no need. After my consultation with Dr Bracker and her warm, kind staff, I realized that they would take special care with me and my not-wanting-to-be-there. And they did! I was told that I could raise my hand at any point to pause or stop, that they'd make sure I wasn't feeling a thing. I felt well informed about what was going on, that made me feel at ease too. The (excellent) hygienist is very gentle, as is Dr. B. My deep cleaning took two sessions. By the end of both sessions, I felt relaxed (even while getting fillings) and no longer apprehensive. I can honestly say that I look forward to visiting again in 3 months. Never in my life have I looked forward to the dentist. Thank you, thank you, thank you, Dr Bracker and team.

I'd give zero stars if possible. She traumatized my child and myself. Wait time is forever. I am…read moreconvinced she made up things needing to be done. Gives novocaine then leaves for 45 minutes so you need more novacaine when she finally gets around to you. I do not recommend this practice at all. RUN. Also, talks only about herself with zero interest in patients.