Beware of the front desk new receptionist HOLLY - she told the dentist I am always a dread to get a call from. Just a couple of months ago I took the office an edible arrangement for being an awesome team and now it turns out I'm a DREAD. I have always spoken to Jamie and Cristina at the front desk and this new lady thinks very highly of herself. I told the doctor if he had ever gotten a complain from anyone else and he said I was rude. I told him it was just the lady with the hair done and long lashes and he said it was "F****d up" IN THOSE words that I was "making fun of someone's appearance " I told him on the contrary- I'm telling him she clearly focuses too much on her appearance than customer service and he walked off. I agreed to never call to schedule anything anymore and asked Jamie to please just call or email. The doctor also told me they are bending over backwards for me, and that they are not charging me. I've paid over 10k in treatment at this office. He claims that my first Invisalign treatment failed because I stopped coming to the visits? Then I'm really confused who did my root canals and multiple crowns and fillings throughout this whole time. As a domestic abuse survivor, getting yelled at by a man is a huge trigger because my body absolutely feels like I'm going to get striked across the face next. I left with my hands shaking and apologized to Jamie and Talicia who is my Invisalign specialist. I was given my next 3 trays and feel so sad the doctor decided to use cursing to express his viewpoint to me this morning while in a chair and the door was closed. Could have definitely handled better but I am just such a dread as a person and a patient. read more

Smile Fort Worth - 18 months of Invisalign - Cosmetic Dentists Near Me - Fort Worth, Texas

See all

The type of care I am receiving from hulen smiles is awesome, the type of service sevice is unbelievable the best. If anyone is planning on getting some type of work done on their mouth, I recommend Hulen Smiles. 5 star all the way !! read more

I have been going to what is now Smile Fort Worth since 1983 and have always loved it. Yes, that's almost 40 years! I have used them for my three children that are now grown and have recommended them to many people. The insurance that I have had since forever is no longer good enough for Smile Fort Worth. I was told by one of the dentists that their services were worth more than they were being paid. So, they dropped the Cigna network (that tons of folks at Lockheed have) and a cleaning will now cost me $174 out-of-pocket. I hope that their valuable services are rewarded elsewhere because they won't be by me anymore. read more

I have been a patient since the start when there was only Dr Batton and while the faces have changed the service remains top notch. From the hygienist , receptionist and of course the dentist. You cannot go wrong with either doctor. They are superb after all they were trained by one of the best! I drive an hour to get to them and my granddaughter is also one of their patients. Wouldn't dream of going anywhere else. read more

I've been a client at this office for over 15 years. After Dr. Batton retired it seems the office staff went down hill. I moved away for a few years and when I returned the customer service and dedication was GONE. They lost my insurance info TWICE. I provided my insurance 3 times... on the 3rd time I was quite upset. I emailed them because they were requesting "new patient information" and as an existing patient it is very upsetting to be badgered for things you've already provided. Especially when I was just there last week on 10/15/2020. I was put in touch with Terri Gonzales the "Hygiene Coordinator" she is a nasty human who doesn't belong in an office setting. When She called me instead of emailing me back she was snarky, rude, and downright hateful when defending the fact that they weren't hitting SAVE on their computer when it came down to saving my insurance info... addresses... just basic information that should be so easy to save along with not keeping my file maintained! I asked for an explanation as to why I was having to fill out all this paperwork. When I had enough of being interrupted on the call and being belittled through sarcasm and rude comments I told her she wasn't going to be snarky with me and that she needed to listen. She then made the comment that I might need to find a different dental office. Fast forward to this morning... I had an 8am appointment but my daughters teacher passed away and she is incredibly upset. TERRI calls and I obviously missed the call because I'm dealing with an upset child and phone calls/emails from the school. TERRI threatens me with a $50 fee and tells me the doctor had set aside time with me to discuss how I'm not a good fit for the office and that they are sending me a certified letter saying they won't be seeing me anymore. So basically I'm going to drive up there.. wait in the parking lot for 20 minutes due to covid requirements and then be invited in so that you can tell me I'm fired as a patient for getting upset that you're not doing your job? Riiiiiiight LOL. Whatever girl. You're pathetic beyond belief. Let me be the first to say that I do not need a certified letter to tell me not to return. After the past two weeks you could not pay me to return to this office. Terri you are a garbage human and I really hope to God no one treats you the way you treat me or another clients you've not gotten along with. It takes all kinds of kinds. If Dr. Harlin reads this please know that I genuinely like you as a dentist but you've got some major issues in your office. Talk to your patients before picking a side because I can promise you the people you employ will make or break your office. END RESULT: I'm Pissed. I will never return to this dental office and my days of speaking so highly of this office are DONE. read more

This dentist office is awesome. Strongly recommend it for all your teeth work. Great professional friendly group of people!

I couldn't even wait to get home to do this review. Sitting in my car after my first visit! Hands down best experience with a dentists office. The entire staff was amazing, kind and helpful. I also saw Dr. Harlin who was so great and kind. I wish I remembered everyone's name, but everyone was wonderful. I can't believe I left feeling good about coming back. Good vibes instantly when I walked in. read more

I've been a patient of Dr. Harlin and Dr. Batton since Fall 2014. They're wonderful dentists and I can't speak highly enough about them and their team at Smile Fort Worth. The atmosphere is laidback and friendly - I can confidently say that I look forward to my dental cleanings. This past Spring, I began Invisalign orthodontic treatment with Dr. Batton. I'm already seeing significant improvements in my smile and bite. I trust Smile Fort Worth and highly recommend them to friends and family. Excellent patient care! read more

See all

My wife is too sweet and soft-spoken to leave a review like this, but it needs to be done. I have never seen a dentist's office try so hard to take advantage of someone in my life. After the ridiculous estimate we got from Smile, approximately 14 procedures for about $7,000, 2 ofwof which were allegedly urgent, for $1,700, we decided that COULDN'T be right. Her teeth aren't unhealthy at all. So we cancelled the follow-up appointment, which cost us $50 to cancel, and instead made an appointment at the recommendation of a friend of ours with her dentist at Monarch Dental. She's just finishing up her appointment now. Dr. says, "your teeth look great. Your x-rays look fine. There's no immediate work that we need to do. Brush, floss, and avoid sugar. Regular stuff. You have one little brown spot that we can fix for you if you'd like us to but it's cosmetic, not serious. We can drill it if you'd like." He stopped short of calling them crooks, but I won't. Smile dentistry is a bunch of crooks. AFTER we cancelled the appointment, they sent us a CERTIFIED letter to say her teeth were in bad shape and "not being able to come to an agreement on treatment" is her liability not theirs. I can't stand the thought of how many people like my wife these folks have swindled into emptying their bank accounts. Any place that starts out by giving you a bag of swag with a water tumbler and other such merch with their logo on it is pretty suspect in my book, to begin with...but these hustlers take it to a whole new level. Buyer be warned. read more

Smile Fort Worth - Cosmetic Dentists Near Me - Fort Worth, Texas

This is hands down the most pleasant experience I've ever had at a dentist office in my life, Michelle the orthodontist and the entire staff absolutely amazing and the customer service is off the charts I recommend all my family and friends to the Smile dentist office because they will greet you with a Smile take very good care of your teeth and use the most High's techniques and Equipment a dentist office provides. Thank you so much "Smile Fort Worth" read more

This has been the family dentist since my mother was little. Wonderful Doctors and staff. We love them and going isn't ever scary or painful. They are seriously like family!! read more

This is the best dental office I've ever experienced. Every person you come into contact with is kind, personable and respectful. I've never seen them treat anyone any other way. The front desk receptionists, dental hygienists, billing personnel and dentists are all amazing. There are no sour apples in this bunch! Our family of five is very happy with the dental and orthodontic care we receive from this office. read more

Where do I begin?! Over 20 years of visiting many dental offices in various parts of the country, this has to be the best experience I've had by far. The staff here is amazing kind and generous. Dr. Wilkinson is so gentle, fast and efficient. I actually found this office for my mother but after hearing her rave about them I decided to try them out. I'm so glad I did. Now I drive from Dallas to Fort Worth to receive the BEST dental care around the DFW area. read more

Made an appointment in January via a recommendation from a coworker and I'm so happy I did. I never realized what I was lacking in my dental cleanings until I visited Smile Fort Worth. Customer service is EXCEPTIONAL. I've loved every single person I've come across at this office. To say I'm excited to go to the dentist is an understatement; they really take care of you and make you feel like family. read more

I have had such a wonderful experience each time I go! From the support staff to the Doctors, everyone goes out of their way to make you feel comfortable and welcomed. I am SO glad I switched dentists. My only regret is that I didn't do it sooner! read more

Amazing service! I found this place online and after reading a few reviews decided to schedule an appointment. The receptionist was very courteous and my wait time very reasonable. The staff is super friendly. The doctor very formal, professional and answered all my questions. My procedure was not painful and even thou I was worried and stressed because of something I had in my gum, they made me feel very relaxed. Thumbs up to the team! read more

Amazing staff and a wonderful experience throughout my whole orthodontics journey! Jamie was a joy to work with and always had my best interest in mind. I love the whole practice! read more

I'm so happy to find this place! Michelle is amazing! She always remembers me and can recall the names of my family members and always asks about work and can even remember what grade I teach! Mary Beth is just the sweetest hygienist I have ever met! She is just so kind. I've never been to a dentist that treats you like family EVERY time you walk in the door!! I don't even understand why there isn't more 5 star reviews about this place! You must try out this dentist! read more