I'm one of those people who doesn't enjoy the dentist. It hurts my jaw and is generally unpleasant,…read morebut I didn't mind my visit at West Augusta Dental. Lindsey did a great job checking in periodically to ask if I was okay during X-rays, and she was gentle, fast, and efficient with the cleaning. This makes all the difference for patients with TMJ pain as the longer your mouth is open, the longer the recovery over the next couple days. I would 100% recommend this practice for their consideration of patient comfort. It's conveniently located right behind the new Chick-fil-A on Wheeler!

Dr. Clepper and his staff are friendly and very professional. The work done on my teeth was…read moreexcellent, as was my care. I would recommend this practice and Dr. Clepper to all. Beautiful waiting area.

Very friendly and courteous! Staff and Drs work hand in hand to improve your dental health. I was…read moreamazed by them and you will be too!

Really awesome experience. Called them to fix a filling that came out that was done by another…read moredentist. They got me in same day and were super professional. Did good work and are very nice.

As a highly satisfied patient of this practice, I feel compelled to share my experience because the…read morenegative claims on this thread simply lack merit. I want to give a huge shout-out to Dr. Emmanuel C. Ngoh, Ms Celly, Ms. Teresa, Ms. Brittany, Ms. Amber and the remainder of this professional team for his exceptional care, which was highly professional, empathetic, and completely successful. I spent many years in the military and retired a senior leader that started as a buck private, deployed 4 times and was away from loved ones at least 5 years. Having led teams in high-stress environments, I know exactly what real professionalism, integrity, and operational excellence look like. First, specialized endodontic procedures are highly complex, require advanced technology, and are not cheap to perform. Dr. Ngoh utilizes cutting-edge tools like 3D CBCT scans for a reason--they allow for precise diagnoses that standard X-rays completely miss. Before any treatment begins, patients review and sign a thorough stack of forms detailing the exact procedure and costs. While dental medicine is an evolving science, these advanced procedures are highly successful 9.9 times out of 10. Second, the complaints regarding insurance and costs show a misunderstanding of how specialty care works. Being 'in-network' does not mean an insurance company covers 80% of a specialist's total fee; it means they cover a percentage of their own 'allowable amount.' The remaining balance reflects the actual cost of specialized care. Furthermore, the high-quality office design and amenities are clearly intended to make highly anxious patients feel comfortable, not to inflate prices. Finally, mutual trust is required for safe medical care. If a patient publicly accuses a provider of running a 'scam' or acting fraudulently, that vital bond is completely broken. In those rare moments, it is entirely reasonable for a doctor to refuse service. Sometimes, if your complaints lack objective clinical merit, not saying anything is the adult way of doing it. Dr. Ngoh and his entire staff are outstanding specialists, and they have my highest recommendation.

I had an extremely distressing experience with Dr. Ngoh that I feel obligated to share…read more I was initially referred for a root canal due to very minor, radiating pain from a previously capped tooth (#30). However, after the procedure, I experienced sudden and severe pain--far worse than anything I had before treatment. Dr. Ngoh told me I needed a second root canal on a different tooth. I was in such intense pain that I agreed to paying for the additional procedure on tooth #31. Unfortunately, the second root canal did not resolve anything. The pain and cold sensitivity remained exactly the same, which strongly suggests the post surgical issue was not properly addressed. When I returned feeling exhausted and desperate for relief, I was met with a flippant attitude and told I simply needed a night guard due to teeth grinding. He repeatedly stated that I am medical and should understand ( I am an ICU nurse.. not in dentistry). I understand that medicine is a practice and sometimes adjustments need to be made as no individual is the same. What's most concerning is that I left his office with a developing abscess following his procedures, without being prescribed antibiotics. My face and surrounding tissue became red, hot, and extremely painful. When I became visibly distressed, his response was highly inappropriate--he touched my knee and told me he "loved me". I left in a state of absolute panic. I later followed up with my general dentist, who was alarmed that a second root canal had been performed on a tooth that was not part of the original referral and did not appear to require treatment. They immediately prescribed antibiotics to address the infection. After seeking a second opinion, I've now been told I need retreatment of the original tooth or possibly an extraction and implant--outcomes that could potentially have been avoided. This entire experience left me feeling taken advantage of, dismissed, and deeply uncomfortable. I would strongly caution others to seek a second opinion before proceeding with treatment and definitely think twice before choosing Ngoh as your endodontist.

I was in so much pain!! Called, got an appointment.. more important I was feeling better and the…read morestaff took an active role in wanting to make sure I had the correct medicine. Office was unbelievably nice and clean, with an amazing staff!

Buyer beware for this dentist. They will not check to see if your insurance will pay for services,…read morethey simply do the work and send you a bill. Called to try and speak with them about the bill. Asked why they didn't check with the insurance or even give me an estimate of the work to be done. They told me that billing the insurance was only a courtesy and that I was responsible for the bill. I told her that was no way to do business and she told me to pay the bill and my records could then be sent to another dentist.

The dentist Dr. Zohar treated me unkindly and with a lack of respect…read more While she was swinging the dental instruments wildly in my mouth I told her to stop pressing the instruments up against my upper lip because it was causing pain and unnecessary discomfort. Then she immediately became defensive and with an aggressive attitude began blaming me instead of taking better care while performing her duties of dental services for which I paid for without insurance and she was very dismissive of anything that I had to say.

I personally don't like going to the dentists office - but then again who does :)…read more What I love about Dr Fatima is that she is always on time. I have never had to wait even a minute after my appointment time. Everyone in her office is friendly and she herself has good bedside manner. She shares the office with two other dentists but I am not familiar with them.

Oh the not-so-fun conversation of "so where do you go to get your teeth polished and chipped away…read moreat and examined under a bright light?" All while watching Netflix to a television attached to the ceiling. For past few years my answer to that question has been Hobbs. Now the quality of this team and Dr. Hobbs, top notch. That's not even something to consider. They are some of the friendlist individuals I have ever met, and I grew up in the deep South. What I have come to appreciate about this business (because it is that) is timeliness. If your appointment is for 2 pm, be there a few minutes early because at 2 pm you will be walking back to a room. Whatever the purpose of the visit, you will taken care of and on your way quicker than most haircuts or fast food drive-thru's. Aside from the typical care, I also began the use of Invisalign almost a year ago. They have walked me through this process and are helping me progress to a better smile. I will continue to come here for oral care for years to come.

What a lucky accident to have my crown come off on a day that my regular dentist was closed! They…read moreworked me right in without hesitation. The staff was not only friendly on the phone, but super friendly in person. Everyone was so polite! My first thought was, "it smells like a spa in here!" Then I noticed how fresh and open everything felt. I barely waited in the waiting room and after being pulled back it was only a few minutes before Dr. Hobbs came in. She was so cheerful and friendly. I was starting to sweat because I've had a few bad instances with dental visits when I was younger. She reassured me and before I knew it, she had me fixed up and ready to go! I highly recommend her practice!

One of the best dentist we have ever had. Friendly, gentle, thorough. Great staff, location and…read moretreatment. It is always a pleasure going to this office and that had not always been the case when going to a dentist in the past before seeing Dr. Boyd. My wife and I have been benefiting from the excellent care received at this office for many years and will continue to do so.

I called Boyd Dental to set up an appointment as a new patient, immediately the front desk woman…read morewho answered the phone was very rude and seemed irritated I wanted to come to their facility. After many sighs and huffs, she informed me that their soonest appointment was 8 months out. I told her I would take it and hope they would let me know if there was a cancelation sooner. Never got a call. Fast forward 8 months to 2 days prior to my appointment, the same woman calls me to inform me that they have to cancel my appointment because they do not have a 2nd hygienist working that day. I asked if I would be rescheduled soon, since I had already been waiting 8 months to which she replied very rudely, "I don't know where to put you, we don't have a hygienist. I will call you back." A week later, I still have not received a call from that office. This has been by FAR the most unprofessional dental practice I have ever worked with, and the most unfriendly. I can't comment on the actual Dr. Boyd, as I never got to see him. But the woman who works for him is definitely hurting his business. I would think twice before calling them to schedule if you are a new patient.

My last appointment with Somerville dentistry, I was diagnosed to need three or four upper facial…read morefillings in my front teeth! I decided to change dentist for several reasons, but I thought it was interesting that the new dentist could not find a need for any fillings ! I'm sure they didn't heal themselves so I don't really know what's going on!

Mystery Bills a month after services and payments. Initially given documents that no additional…read morepayments were needed.