I have worked along side Dr. Burns through Organized Dentistry at both the state and national level…read morefor the Indiana Dental Association and the American Dental Association. She is known across the state by her dentist peers to be a consummate professional who is well spoken on the issues that affect dentistry both in this state and across the country.

From the owner: Since 1992, West Main Family Dental in Richmond, IN has offered general and cosmetic dental…read moreprocedures to Wayne County and surrounding regions. Richmond dentist, Jill Merritt Burns offers such procedures as routine teeth cleanings, dental exams, fillings, porcelain crowns, teeth whitening, periodontics and so much more. Patients looking for dental treatment in Richmond, IN, Centerville, IN, and New Paris, OH also seek Dr. Burns for their oral health needs.

I found this dental clinic through my dental insurance website and decided to come here earlier…read morethis week because it's very close to my workplace. I mainly came in as a new patient for a routine cleaning and checkup. It was 8 am on a weekday, and there were already quite a lot patients waiting. Fortunately, I didn't have to wait too long before being taken to the exam room. First, Kylie and Katlyn took my X-rays and 3D anatomy scan. They were both skilled and made the process comfortable. I did have some trouble with my gag reflex during certain angles of the X-rays, but overall I was satisfied with the experience. Next, Megan was my dental hygienist. She provided great education about gingivitis and examined and cleaned my teeth with care. However, the cleaning itself wasn't the most thorough I've ever had. It felt like more time and effort was spent scraping the surfaces of my teeth and less time cleaning the areas between my gums and teeth. She did follow up with thorough flossing and rinsing. For comparison, the most thorough cleaning I've had in the past involved spending a decent amount of time on both areas (gums and teeth). After the cleaning, Megan offered me an oral cancer screening and fluoride treatment. I was under the impression that both would be covered by my dental insurance, but I ended up having to pay $63 out of pocket for the 2 services at checkout. I was surprised by this and wish I had been informed about the cost before receiving these services. Lastly, my dentist Dr. Kiesel came in to examine my teeth and apply the fluoride treatment. He gave me the same recommendation regarding my wisdom teeth as my previous dentists, but also provided some additional insights that I found very helpful. Overall, I had a great experience from start to finish, including the scheduling process. I originally had an appointment scheduled 2 months out, but they kindly rescheduled me to the last available appointment this month after I made a last-minute request as a new patient. I really appreciated their flexibility and accommodation. One of the biggest advantages of this clinic is its technology. They seem to have some of the most advanced dental technology I've ever experienced, including the oral cancer diagnostic equipment. It made the visit feel very modern and professional. My appointment took a total of 1 hour and a half. Reasonable because I'm a new patient and needed imagings done. I've already scheduled my next follow-up appointment for next year and look forward to returning.

Dr. Ingram and his dental assistants are warm, friendly and knowledgeable! He will tell you…read moreexactly what you do and do not need. The front desk staff needs work, though, hence only three stars overall. Personality wise, it's always a lukewarm, if not a cool reception when you first walk in. There is absolutely nothing worse than standing right in front of the receptionist only to be greeted by nothing but silence. I know you know I am there, I am standing inches of front of you! The office isn't that big! You feel like such an inconvenience to them, like "How dare you interrupt my web-surfing!!" Look, I am no diva and I don't expect a red carpet roll-out upon my arrival. What any business owes it's customers is very basic manners. A simple, courteous, "Hello, I will be right with you" goes a long way! It's too bad that the front office staff doesn't reperesent Dr. Ingram very well. I will continue to go there since ultimately its the dentist and his work that matters. I've been in several times, so I thought I would wait until writing a review thinking maybe they were having an "off" day and maybe it would change. I don't know if the front office is unhappy or if they're just emotionless worker bees. The energy they convey dings them a few stars, though.

I came here as a new client back in November. The facilities are very nice and modern, and the…read morehygienists was very kind. She told me I had done a good job brushing my teeth and didn't notice anything out of the ordinary. So imagine my surprise when the dentist told me I had EIGHT cavities!! They wanted to charge me almost $1000. The dentist offered to fill some of my cavities right then and there- which now that I think about it was a tricky way to get me to commit to spending money and not have a chance to think about it. I got a second opinion and found out that I did have two cavities. I also had a problem with them overcharging me $150, which luckily my insurance caught. I always loved going to the dentist until I went to Richmond Family Dentist. As one person I talked to said, only go here if you have amazing dental insurance and don't mind the up sale. Richmond Family Dentistry is not a local dentist- the dentists that work there are the same ones that work at Aspen Dental over by Starbucks.

My experience with Dr. Hart and her team was exceptional! Amber is an incredible assistant who…read moretakes the time to explain what is occurring and works seamlessly with Dr. Hart. Amanda at the front is extremely compassionate in person and on the phone. I have always had the best experience with every visit. I highly recommend this office to everyone!

They knowingly overbook appointments and expect you to arrive on time and wait an hour or more…read morebecause they are "short staffed." I had an 8:30 am appointment made specially to be able to get back to work at a reasonable time. I arrived at 8:15 with all my new patient paperwork filled out, to find six people sitting in the waiting room. They only open at 8:00! I allowed the acceptable 15 minutes then at 8:45 i told them I need to know what time I will be seen. The receptionist had a hurried discussion with a higher up who advised "another 20 minutes OR SO" then started the lame short staffing excuse. So why do you make appointments then? She had no answer. I walked out. Did a little research and found another dentist I'll be seeing in 2 weeks. I chose Aspen because it was a bigger practice who made a point of the 'time reserved especially for you' BS. I was wrong. Giving two stars instead of one since I didn't experience treatment or billing.

About 2 years ago I wanted new dentures.My visit went well.Dentures looked good.When I would open…read moremy mouth to eat they would always come loose.Paid $3000 They have a money back guarantee.i went in for several adjustments.couldn't get them to work.Finally out of frustration I asked for my money back.They did not give me any attitude.They gave me a check for the full amount.$3000 .They did ask that I return the dentures.Seemed fair.

After being a patient at this office for 30 years, I expected better. Originally this was Dr…read more Miller but doctors have changed often. My insurance changed and I inquired what my out of network cost would be, so I could continue at this location. I was given a number, but the actual out of pocket was 3 times that amount!!! I could have found a new dentist in my network, which is now a certain. I was NEVER told this could be higher, I was told this was my out of pocket expense. Trying to explain my concerns to Dr Shoba was impossible because I couldn't get a word in. I feel I was misled and they dropped the ball. This was on top of a previous experience, a couple of years earlier. I went in for an issue with a tooth, and they suggested, since I was there to go ahead and do my cleaning (I had an appointment for the next month), this would save me a visit. But this took place before the 6 month window so my insurance didn't cover any of it. I had to pay it all out of pocket. I believe that situation was their responsibility to make sure I was within insurance guidelines, It would be a fair expectation to receive accurate information, and they failed both times. I would not recommend this office. I started out at this location with Dr Miller, and when he retired things were never the same. He would have handled it much better. Several different dentists have been through this place like a revolving door. I will not return.

Stultz Family Dentistry is my recommendation for excellent dentistry in Richmond IN. Friendly…read morestaff, excellent care. I feel lucky to have found this place. 5 stars.

Stultz Dentistry is awesome! They take care of our whole family; adults and a child. Everyone is…read moresuper friendly and the doctors are very patient with our daughter. She even gets to pick something from their prize box, if she's good. If additional procedures are needed, they always provide a cost estimate and are never pushy or over bearing. Lokong for a dentist? Pick these folks!!!

ATTENTION ATTENTION: Because I was sick the 5th of May, I had to miss my cleaning appointment…read more However since I missed it, they canceled my appointment today to fix my broken tooth. They made no contact to let me know. Run from this business!

Staff is very friendly but dentist is not. He is pompous and rude and treats his employees like…read moredogs right in front of customers. He acts like his patients are idiots and in some cases seems to do more harm than good.