This review is solely for the visitation of an inmate at this facility. I have no idea what goes on…read morebeyond the visitors area. Today was the first time I had ever set foot in any sort of prison. Not going to lie, it was intimidating at times. There are many hoops you have to jump thru during the process but they all seemed reasonable and for good safety reasons. For my safety, for the staff and for the inmates. When i pulled into the facility off the main road there was a checkpoint almost immediately. Every car stops and you have to get out and open the hood and trunk. While I was opening the hood other guards are opening the doors and checking the inside of the car. When my car was cleared I pulled forward a bit and gave my drivers license to another guard where he wrote down my info and license plate number, he also gave me a two digit number to remember and said I would need it when I was leaving, then I was cleared to head to the parking lot. Found a spot and parked, proceeded to the next check in, it was a small booth where I let them know which inmate I was there to see and gave them my drivers license. They checked the computer to confirm I was eligible to visit him and I was on to the next step. At this point, I came to a gate. There was a video camera and a sign under it that read Show ID To Camera. I did, and I heard the gate click and I opened it and proceeded. I was in what's known as a mantrap gate. As I approached the other end of the trap, the gate clicked open. It was at this point the gravity of where I was really set in. It was high fences and razor wire from here on out. I entered a building and got in line. Signed in and gave my ID, which they kept and gave me a numbered metal chip. Then it was off to the metal detector. Similar to an airport, shoes off and empty pockets. Then there was a pat down search and then I was cleared to go start my visit. After the two hour visit it was the exact reverse process leaving. It was a good experience and I was happy to see my friend again. While it was intimidating at times, at no point did I not feel completely safe. All of the staff and guards I spoke to throughout the process were understanding and polite.

Greetings, I wanted…read moreto take a moment to introduce myself. My name is Bernadette Rodriguez, and I proudly serve as the Senior Warden of the MTC-East Texas Treatment Facility. At our facility, our mission is to provide quality treatment, rehabilitation, and reentry-focused programming to help prepare individuals for successful reintegration back into society. We understand the importance of family support throughout this process, and we truly appreciate the encouragement, communication, and involvement that loved ones provide during their family member's journey. Our staff works hard each day to create a safe, structured, and treatment-oriented environment focused on accountability, personal growth, and positive change. While no facility is perfect, we remain committed to continuous improvement and ensuring that every individual entrusted to our care is given opportunities for success. If you ever have concerns, questions, or simply need assistance regarding your loved one, please do not hesitate to contact me directly at the facility or via email at: Bernadette.Rodriguez@mtctrains.com Open communication and transparency are extremely important to us. To stay updated on facility activities, programs, volunteer events, graduations, and other positive happenings at the facility, please follow our Facebook page: https://www.facebook.com/profile.php?id=100083314812025 Thank you again for the support you continue to provide your loved ones and for allowing us the opportunity to be a part of their rehabilitation and reentry journey.

Hello, I'm Captain…read moreJustin Sherrod, Captain over the East End, I am proud to speak highly of the work being done at East Texas Treatment Facility. Every day, I see firsthand the professionalism, dedication, and teamwork demonstrated by my staff. Their commitment to working together creates an environment built on respect, accountability, and genuine care for both employees and clients. One of the most impressive aspects of the facility is the positive impact it has on client rehabilitation and successful reentry into society. The treatment programs, educational opportunities, and structured support systems give individuals the tools they need to make meaningful changes and prepare for a better future. The continued improvements within the facility and the expansion of programming opportunities reflect strong leadership and a clear vision for growth. From treatment services to educational and vocational programs, the focus remains on helping clients succeed while maintaining high standards throughout the facility. Safety, accountability, and effective treatment are always top priorities. The staff consistently demonstrates professionalism while maintaining a secure environment that encourages personal responsibility, growth, and rehabilitation. I am also proud of the strong community partnerships and volunteer involvement that help strengthen the facility's mission. These partnerships provide valuable support, mentorship, and opportunities that benefit both the clients and the surrounding community. Additionally, East Texas Treatment Facility provides excellent opportunities for employee growth, leadership development, and career advancement. Staff members are encouraged to grow professionally, take on leadership roles, and continue developing their skills in a positive and supportive environment. It is an honor to serve alongside such dedicated professionals who work tirelessly to make a lasting difference every day.

Stayed the night here. Food sucked and the beds were uncomfortable. All the doors were broken as…read morewell. Literally could not get out until the hotel staff came and unlocked the door.

Message rejections are non-refundable. Video chat quality is bad. Inmate face is hidden by your…read moreface on screen.

It's nice being able to talk to a live representative to find out the rates and help set up…read moreaccounts.