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Smith Dental Care

1.3 (9 reviews)
Closed • Closed
Updated 3 months ago

Services - Smith Dental Care

Cavity treatment

Dental exams

Tooth filling replacement or repair

Smith Dental Care Photos

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Dogwood Pediatric Dentistry - Two happy kiddos!!

Dogwood Pediatric Dentistry

3.3(16 reviews)
1.8 mi

I love the staff! I was wanting to send flowers to my daughter so Ashley helped me in surprising my…read morebabygirl for Mother's Day. When I call there everyone is always so nice!!

I feel very validated and in seeing that others have had the same unfortunate experience that I…read morehave had with Dogwood pediatric dentistry. My 13-year-old daughter has been a patient since she was two years old and I cannot believe the way things have been handled with their office over the past two or three years. I'm not sure if there's been a change in management behind the scenes, but there has been a total breakdown in communication over the past few years. Several years ago I had an issue with a miscommunication on their end about an appointment that my daughter had. With her most recent appointment we had a change of insurance. Dogwood called me two days prior to confirm the appointment. At that time, I provided them with our new insurance information and was told that they would check to confirm that her specific plan was accepted and would let me know 24 hours beforehand if it was not. Well, lo and behold today, I get a phone call informing me that her insurance plan was in fact not covering her previous visit. When IWell, low and behold today, I get a phone call, informing me that her insurance plan was in fact not covering her previous visit. When I informed the person that I spoke with on the phone of the fact that I was told that this wouldn't happen because I would get a phone call from them. She had the nerve to tell me that that was just a courtesy. In hindsight, I should have called and confirmed with our insurance, but Dogwood should've held up their end of what was communicated to me. Apparently this is an ongoing issue for them after reading through these reviews. So past issues like mine were not learning situations for dog with. They continue to tell their patients that they will check their insurance so they don't receive hefty bills and then they continue to let their patients get hefty bills. If dogwood doesn't want to accept any responsibility for this, then they shouldn't be telling their patients that they will check their insurance and call them 24 hours prior. I am so disappointed in receiving that bill and that phone call. Dogwood will not see a single scent from us for this bill. I would've stayed with Dogwood for the rest of my daughter's childhood if it was not for this incident. I absolutely love the dentist and dental hygienist, but they have lost their minds with that front staff.

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Dogwood Pediatric Dentistry
Dogwood Pediatric Dentistry
Dogwood Pediatric Dentistry

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Smith Dental Care - pediatric_dentists - Updated July 2026

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