I moved here from Northfield and had my taxes usually done by Boyer in Burnsville, which is an…read moreexcellent firm. But Burnsville is some ways from here an I wanted somebody local. Based on a referral by a colleague I decided on Medcity taxes. Big mistake. Theirs follow up is dismal and pretty much non-existent. I am still waiting to get my taxes done from 2017!!! Part of the delay was my fault, but the lack of follow up and care by this company made this whole issue a joke. To the point were I received a letter from the IRS telling me that my taxes from 2017 we're never submitted? Needless to say I went back to Boyer in Burnsville for my 2018 taxes, which incidentally are done and history.

Well we have been with Med City happily for many years and didn't have any issues until 2 years…read moreago. I don't know what happened but last year my children also took advantage of being local to Rochester and had nothing but issues trying to get their taxes filed which ended up being late. Last year I also had an issue with processing my business taxes. Our son sent his taxes in with ours and when his was returned our entire personal file was in the envelop with his completed taxes. When we accidently found our information in the envelope we called the office immediately. I asked how they were doing on our taxes and ironically our information wasn't there. I told them that I was holding our entire personal file that was in our sons return envelope. Well I sent the entire file to them mid March and got our tax information processed then after e-filing we got a late payment penalty of $400 total. This was 100% their fault and they tried to have me generate a letter requesting forgiveness from the IRS for late filing. I refused and after several messages and threating to go to small claims I finally got a check from Med City to reimburse us for having to pay the late fee. So happy to be working with a different accountant this year and away from Med City.