Best doctor in all of oroville. He is so smart and knows exactly what he's talking about!!read more

Went in for blood draw in the morning and by noon the office called to say my lipids had improved…read more Never have had a doctor to immediately update me.

I have been going to Dr. Waters for years as well as other family members. He has been a great…read moredoctor as far as our treatment. Yes, Candy is rude, and should not be the face of his office. I have had several confrontations with her. She is not professional one bit. Other staff has been polite and friendly. I deducted one star due to the front desk rudeness.

She's very busy in her personal life and doesn't seem to have the time or ability to attend fully…read moreto her professional life. Your referrals will never be sent. Your meds will never be refilled. Got an office visit? You're going to wait an hour or more to be seen only to find yourself faced with a video monitor in the room because are physically isn't in the building. I understand that people have issues in their private lives but she seems particularly unable to attend to her professional life in an actual professional fashion. You're going to be disappointed.

I took my friend who lives in Oroville to his dental appointment ( November 10th). NOTE: Review is…read moreon observance first hand and not as a patient. POSITIVES: He saw Doctor Costa ( 2nd time) and he was so caring and went above and beyond working in this somewhat depressing environment. 5 STARS TO THIS DENTIST! They can't keep good dentists for long because they overwork them. Its sad because there is a need in this area especially for the elderly or less fortunate. When they do get a good dentist they are gone within a year ( my friend said he has had about 5 different dentists in 3 years). Both Nadine and Doctor Costa worked well together to help calm my friend. I am thankful that they let me go in and sit in on services performed. I am so glad that I don't have to go here in this town. The hygienists are overworked..the dentists are overworked..and the skilled dentists leave ASAP. The front desk employees are miserable..no good morning..no expression. Either very unhappy or don't care. My friend and I congratulate Doctor Costa for his great attitude and service towards my friend and wish him well in Vacaville where he will definitely flourish! Too bad management cannot figure out how to take care of their staff!

Well, I need to go to Ampla Health oroville often. The staff is great as well as Dr Asafa! The…read morebiggest problem is trying to get a hold of the Transportation dept. I had a stroke as well as other medical issues and am not able to drive. Transportation never answers there phone and if you leave a message they never return my calls! I have had to call over and over and by the time I do reach them, the Ampla cab cannot pick me up. I have NEVER been rude or EVER called them a bad name! But I have asked them why they don't return my calls? So now I am blocked from receiving Transportation. Even the complaint department is no help at all! She's the one who said that I cannot receive Transportation. I asked her why and she said that I lve been rude to them. What? I asked her if she had any recordings to prove that I have not been. Of course they didn't. So why call the complaint department if they don't even believe the patient? Its just unbelievable! I don't know how I am going to get to my important medical visits. Paying for a cab is so expensive! You would think that there would be someone who is above the complaint department that knows what their doing. But I'm not giving up because this is abuse!

I used to personally know Dr Afrasiabi he was warm and very caring…read moreof all his patients. I met him back in 2002 shortly after 911, he had been in New York when it happened and had to leave. He was and i am presuming a wonderful doctor. I am very happy for him that he has made it out to California and I hope he is happy and healthy! Good Luck always Dr Lynn Whitehurst LVN, Houston, Texas

The acute care is helpful for people with immediate needs in the area. The employees are good. The…read moreservices are good. If you need to stay longer, they are helpful if they have a bed available. Small hospital.

I believe Oroville Hospital's Ear, Nose, and Throat (ENT) department would benefit from significant…read moreimprovements in professionalism, communication, administrative support, and overall patient-centered care. From a medical and patient-care perspective, effective communication is an essential part of providing safe, timely, and compassionate care. Patients should be able to communicate their concerns with staff and receive clear, respectful, and consistent responses. Unfortunately, the current administrative process can make it difficult to obtain basic assistance, resolve concerns, or move necessary requests forward in a timely manner. This can create unnecessary delays and add significant stress during an already difficult medical experience. One practical improvement would be to introduce short, routine patient-satisfaction surveys. These could provide patients with a simple way to share feedback about communication, responsiveness, professionalism, scheduling, administrative support, and the overall quality of their experience. Management could then use this information to identify recurring problems, monitor improvements, and hold departments accountable for addressing legitimate concerns. Another important issue is the manner in which problems are communicated and resolved. When professional discussions become focused on blame, defensiveness, or dismissive responses rather than finding solutions, it can create confusion and prevent meaningful problem-solving. In a healthcare environment, this type of communication can have consequences beyond frustration--it may contribute to delays in care, misunderstandings, reduced patient confidence, and unnecessary emotional distress. Patients who are already dealing with illness, uncertainty, or discomfort need an environment where they feel heard, respected, and supported. When communication breaks down, a patient may feel ignored, frustrated, unsafe, or uncertain about whether their concerns are being taken seriously. This can damage trust between patients and healthcare providers and make an already challenging medical situation much more difficult. I believe the ENT department could greatly benefit from a stronger culture of professionalism, accountability, teamwork, and patient-centered communication. Staff should be encouraged to approach concerns constructively, communicate respectfully, and focus on practical solutions rather than assigning blame. Improving these areas would not only enhance the patient experience but could also support better coordination of care, reduce administrative delays, strengthen trust, and contribute to a safer and more effective healthcare environment.

I called this morning to ask a simple question regarding establishing primary care and when the…read morenext available appointment they have. I was patched over to another line without no warning that my call was going to be transferred. For a moment I thought my call dropped but then it started ringing. I let it rang for a good minute and no answer. I ended the call and called them back. This time some lady answered and I posed my question. I was informed their soonest available appointments would be in January 2026. I was about to thank her for the info but she hung up on me before I could get a word in. I knew not to see any medical profession in Oroville, exclude pediatricians, because they are unreliable, lack customer service, empathy and sympathy. I guess Chico will continue to be my go to.

I had a doctor here some time ago. Once I showed up for my appointment and they told me I didn't…read morehave an appointment eventhought I had an appointment card with the date and time. Another time I was told I missed my appointment by an hour, again I had an appointment card with the time. I was just referred to a specialist here and had an appointment for 2:30. With the history I've had with them, I called and checked and they moved my appointment to 2:00 without telling me. The only thing she could tell me that it was changed by the clinic. No notice, just changed. Here we go again. If you must go here check and double check thier work, the support staff here is terrible.

The place was run down, the office staff was rude and not very helpful. The practioner was very…read moresubpar and in fact refused the recommended treatment. Said I should come back next week or go to another clinic. Said she was new and what I asked for was not their protocol. The medicine she wanted to give me was not allowed by my Insurance and the cost was 900$! She didn't care. Overall the worst walk in clinic I've ever seen. I am also a medical professional with equal education to this provider. I am shocked and disgusted.

Came here because I had a really bad ear infection they got me in and out in about 45 minutes which…read moreis amazing especially when you're in pain. I can't remember the doctor's name but she was amazing, very attentive and answered all my questions. Front desk was very nice as well.