Do Not take your dog's here, they record everything you say on the phone without your permission…read moreand put it in your file, they also if you dog poops on the floor of the room or pees they use those samples for testing,((((who knows if they even cleaned to room behind another dog)))) they also bad mouth you in the records. it's ridiculous to find a great vets office these days, this place is a joke. then a friend of mine had her dog humanely euthanized there they sent him to a different cremation site other than the one we use didn't inform us at all. like i said don't bring your dog's here.

We can't say enough great things about North Paws - Dr. Becker is skilled and caring and has the…read morebest staff ever! So glad that the office is only a few minutes from our house!

I cannot express enough gratitude for the care we received from Dr. Lou during one of the hardest…read moremoments of my families life when it became clear that it was time to say goodbye to our beloved Chloe he showed us immense compassion, empathy, and professionalism I recommend him 100%

When we concluded that our beloved Luna's time had come, we knew we couldn't take her to the vet's…read moreoffice. Through some karmic Google searching, we found Dr. Lou, and from first contact through helping carry her body to his car, we knew we had found the right person to help us with this difficult, but necessary, task. I have always felt it is my sacred duty as a pet owner to make the difficult decision my pet can't. While I've done this before, it was always in a vet's office. We made a special request of Dr. Lou with respect to time and location, and he didn't hesitate to accommodate us. Luna made her transition on her terms, and ours. No fuss, no struggle for Luna. No stress, anxiety or regret for us. It was as joyous and beautiful as something so sad could possibly be. There is nothing we would change about our experience. Dr. Lou is doing sacred work by bringing his very special and unique gift directly to the pet owner and the pet. His generosity, compassion, and care for both pet and owners are evident. If you find yourself struggling with this decision, struggle no more.

We have used Brocroft to house our dogs when we have traveled before. Our dogs seem to enjoy…read morethemselves there. No putting the brakes on when we enter. When we pick them up their tails are wagging & they get a complimentary wash & grooming. Though we have have been warned that our border collie likes to claim all the other dogs toys as her own. I guess she is the equivalent to a bully demanding your lunch money. Furthermore given our horrifying experience at 'Petsmart' we took our dog that does need grooming here. He loves it! The woman does a great job, goes above & beyond what we expect & at $40 for the works. Our dog comes back happy & not smelling of unbaked cake. Surprised this place hasn't been reviewed before. Lots of dogs are there for sitting/daycare every time we go. All the dogs wag their tails..,

Ever since my dog has come back from there, she's had fleas, (she's never had them since I've had…read moreher) and hasn't acted herself. When I picked her up from there, she had a giant scab or bug or something and it bled a lot. I would never take my dog back there again. I'm very displeased with the way my dog was returned to me. She's my family, she should've been treated like she was theirs as well. Never again.

This company apparently cares about nothing but profit. The emergency vet that euthanized my cat on…read moreThanksgiving contracts with Agape. The cost was $500 just for the cremation, which through a non-emergency vet would be around $200. Because of the holiday I could not transport the body to a vet and so paid up. Then I was shown a folder of memorial urns and items I could buy. I was appalled. Grieving people do not make good choices, but usurious Agape thinks it can make more bucks by playing on our sorrow. But the real horror, after all that, was finding out my cat's cremains were being shipped through the post office--the cheapest way possible and so insulting. sending your pet home on a mail truck. I was able to get the cremains off the truck and to the vet, but for $500 I should have received Fed Ex kid glove treatment. I fault the vet clinic for using this greedy company. I have had other cats cremated and have never experienced such treatment. I just wonder if the ashes I get will be my cat's--some places take videos of their cremations, but I expect Agape has no proof the ashes are whose they say they are. Shame on them.

Let's start with they put my dog's ashes in the back of a UPS truck and made me sit around for 7…read morehours to sign for them. I'd have HAPPILY driven to the facility to retrieve them if given the option- which I was not. The thought of him in the back of the truck all day, bouncing around with people's online shopping orders made me sick. Then I get the ashes, and when I went to take 1/4 tsp to send away for memorial jewelry, it was nearly impossible to get 1/4 tsp of smooth ash as the container is FULL OF BIG BONE fragments! I cannot believe how lazy and uncaring this company is. Utterly heartbreaking experience. EDIT: I would like to note that a manager has called, twice, and offered a refund, additional mementos and to reprocess. He confirmed that the state I received Max back in was not up to their standards. I appreciate his sincerity, and just wish this never happened in the first place.

This is a wonderfully kind and honest vet clinic. I can recommend them highly. I got a few…read moreconsultations with them for my senior dog and they were more than helpful, very honest and heart centered practice

A year after our health scare last February, Katie is going strong under Dr. Ying's care.read more

Kara is super sweet. It's very apparant how much she genuinely loves animals. My 8 year old…read morechocolate lab, Rocky, has started having some anxiety issues. Chewing mini blinds, jumping through wondow screens (thankfully we live in a rancher!), and just being anxious when left alone. After several rounds of bloodwork, urinalysis, medications and replacement blinds, I finally reached out to Kara. While we're still working through his changes in behavior, he has shown some progress. Rocky just adores her. Kara will be taking over the grooming so Rocky can still get the bits of reinforcement. Im looking forward to all of us growing together!

This is a revised review of my previous review which I deleted. In March of 2026 I called Pooches…read morePets and Pals because my 14 year old 75 lb dog Cami needed a bath. I explained she had multiple physical problems, arthritis, weak hind legs and nervous incontinence before we scheduled the visit. She also had severe anxiety issues and I decided a mobile groomer at home would be best. Kara said that she had a lot of difficulty getting it done, and would not be able to continue helping Cami, and tacked an additional $50 onto the bill which I paid. Unfortunately, it turned out that Cami had cancer and tumors on her spleen and is now deceased as of a few weeks ago. Perhaps if Cami had been a smaller dog, it would not have been such a difficult process to get done.

We boarded our two dogs here over Christmas for 4 days and had a good experience with them. Their…read morerates are VERY fair and reasonable, the facility is well kept and there's plenty of space outside for the dogs to run and play. The folks that work there are very nice and will make the extra effort to make the animals and their human owners satisfied. We will look to return to Pet Retreat the next time we need boarding services for more than a day or two.

Recently moved to Hagerstown. This facility is near my new home and I was excited to see how my…read moregirls liked it. They are not accepting new customers at this time or for the foreseeable future. Rather than note this on their site or voicemail, they just let the phone ring. I finally went in person and they told me that the owner doesn't want any new clients but does not want to say so publicly. Very frustrating and a waste of valuable time. I would ask the owner to give potential clients the courtesy of letting us know what's going on.

Excellent service! Caring and attentive. Gets along well with my pets. Thank you Katie!!read more

Katie was amazing with all of our pets; she even had to medicate my grumpy cat and did so with no…read moreissues. She is a caring pet sitter who goes out of her way to make sure your pets are taken care of and your home is safe while you are away. I HIGHLY recommend Katie and 4-Legged Friends to anyone who wants the best care for their pets while they are away

I am from Frederick MD. I echo Kevin's comments. Very unprofessional. Scheduled grooming for…read more13th, then 2days before, I am asked to confirm for 12th. Said my appointment was for 13th. They said family emergency on 13th. Rearranged schedule for 13th. Morning of 13th, get message, their vehicle in shop. Message said they would be here on 13th. Texted and called for confirmation. No response. No show on 13th. Again no response to my text. Phone goes right to hangup. Would not recommend. I had to give 1 star. Finally got call back from Jamie. She apologized for the confusion and mix up. She is out of town on family emergency but agrees that the communications need to be improved. Said the groomer was on the way and the grooming would be free. I was well satisfied with the work and will book again. Upgrade to 4 stars

We love Jamie! she does an amazing job with our dog. She is very friendly and spends a little time…read moregetting to know the pup. She work fast and safely so glad i don't need to take our pup to the groomer she comes yo us!!!