This company apparently cares about nothing but profit. The emergency vet that euthanized my cat on Thanksgiving contracts with Agape. The cost was $500 just for the cremation, which through a non-emergency vet would be around $200. Because of the holiday I could not transport the body to a vet and so paid up. Then I was shown a folder of memorial urns and items I could buy. I was appalled. Grieving people do not make good choices, but usurious Agape thinks it can make more bucks by playing on our sorrow. But the real horror, after all that, was finding out my cat's cremains were being shipped through the post office--the cheapest way possible and so insulting. sending your pet home on a mail truck. I was able to get the cremains off the truck and to the vet, but for $500 I should have received Fed Ex kid glove treatment. I fault the vet clinic for using this greedy company. I have had other cats cremated and have never experienced such treatment. I just wonder if the ashes I get will be my cat's--some places take videos of their cremations, but I expect Agape has no proof the ashes are whose they say they are. Shame on them. read more

Let's start with they put my dog's ashes in the back of a UPS truck and made me sit around for 7 hours to sign for them. I'd have HAPPILY driven to the facility to retrieve them if given the option- which I was not. The thought of him in the back of the truck all day, bouncing around with people's online shopping orders made me sick. Then I get the ashes, and when I went to take 1/4 tsp to send away for memorial jewelry, it was nearly impossible to get 1/4 tsp of smooth ash as the container is FULL OF BIG BONE fragments! I cannot believe how lazy and uncaring this company is. Utterly heartbreaking experience. EDIT: I would like to note that a manager has called, twice, and offered a refund, additional mementos and to reprocess. He confirmed that the state I received Max back in was not up to their standards. I appreciate his sincerity, and just wish this never happened in the first place. read more

Agape Pet Services - Pet Cremation Services Near Me - Boonsboro, Maryland

The urn containing the ashes of our little corgi Renard are beautiful. The only problem is Agape got his birthdate wrong. He was born on 4/8/14 not 4/18/14. Not sure how I can get this fixed. read more

Due to respiratory distress, we had to euthanize our 12 year English Bulldog Hercules on July 22. Made the decision to cremate him and keep his ashes in a place he enjoyed for so many years next to a large window. Agape did a professional job and we are blessed to have his ashes and paw print alongside his favorite stuffed animals and a photo as a fitting memorial to him. Thanks so much. read more

Agape Pet Services - Favorite stuffed animals, paw print with photo, leash & ashes - Pet Cremation Services Near Me - Boonsboro, Maryland

I was very pleased with the service that Agape provided for my pet. They were very pleasant concerned and helpful with the services they provided for my pet. I thank them and recommend them. read more

I had no idea my kitty's ashes were to be shipped to me UPS. The first try for delivery I missed, so his ashes were taken back, and delivered the next day. Small wooden box with an engraved nameplate and his name was spelled wrong. :'( I emailed Agape regarding the nameplate but haven't heard anything back yet. I had no idea at the ER vet that this is where my kitty would be cremated. At times like that, it's not the first question I ask. This pet cremation service could pay a little more attention to detail, and have someone respond to emails, and messages promptly. read more

Agape Pet Services - Rest Easy dear Simba. We miss you. - Pet Cremation Services Near Me - Boonsboro, Maryland

Agape pet services has taken care of our loving Min Pins for years, all six of them with Piper & Lady in March and April of this year. They make sure your beloved pets are treated with dignity . I had a question and TinaB went above and beyond that extra mile to make sure she answered my inquiry. It's a peace of mind service at a very difficult time. They're the BEST! read more

Agape Pet Services - Pet Cremation Services Near Me - Boonsboro, Maryland

We are livid. We sent our cat of 13 years here to memorialize him. Problem number 1: they spelled his name wrong on the nameplate on the urn. Problem number 2: they completely missed the second paw print we ordered. There is no way to get that back. This is completely unacceptable and everyone who sends their beloved pets here needs to know what they are risking. They have robbed our family of the final memories of our cherished pet, and that is unforgivable. read more

Screwed up my dog's cremation. I wont go into the entire story, it will just make me furious. For the rest of my life I wont truly know if my dogs ashes are what I received. If your vet refers you to them, it's because they are giving them a kick back. not because they are trustworthy. a true lowlife company with zero morals. read more

I recently lost a very special and brave cat named Oliver. Sadley he lost his battle with cancer, my vet informed me that the creamation services they used had changed. As a grieving pet parent I trusted their choice and used this service, I requested a plaque be placed on his urn. Upon picking it up and looking at the materials in the bag I did not see the plaque. I called and emailed them to see what went wrong, their response was that the plaque "was in the bag". Indicating that it had been supplied and that "I" the grieving parent needed to place it myself. This is the most heartless and inappropriate way to treat a family that has just lost a loving pet. I called my vet and told them, i will spread the word that famlies should avoid this traumatic experience at ALL cost. keep away from these people!!!!! i live in walkersville md read more

Wonderful service... they are very professional and I highly recommend. They treated my beloved Luna with much respect. read more

You folks grousing about that loose nameplate are being pedantic. How does the crematory know where and how you want the nameplate attached? Top? Front? Side Even the bottom? Did you indicate that in your documents? Was it even discussed on your documents? Did your veterinarian's office tell you how the ashes are returned and how YOU get to choose where and how the nameplate is affixed? Did you think that some folks don't want to attach the nameplate because they are burying the box of ashes and want the nameplate for a picture frame or other purpose? Here is an easy solution. Buck up and tell the folks handling your pet-- that is usually your veterinarian's office-- how you want the nameplate attached. The overwhelming majority of the errors at Agape are from a veterinary office, in my experience. In my business I personally examine every Agape order and have to correct my little morons about a third of the time. Incorrect spelling, incorrect descriptions, incorrect instructions, even incorrect labeling, have occured, which is why we have several layers of double-checking. But Agape should righfully assume thier instructions are correct from such sources. Just attach the nameplate yourself exactly where and how you like, as I have for my many pets a dozen times. More! I have used Agape for about 20 years now, after a local company wasbought out by a well-known and larger-than-you-imagine funeral conglomerate. I am sad they have recently been purchased by a conglomerate but the faces are mostly the same, the service is top notch and their prices are reasonable. For about what Agape charges, another similar Maryland operation takes several days to provide the service and provides only a cheap plastic container similar to a medicine bottle, and about as easy to open. Mangling the horse-owner's pet's name is a serious error but if EVERYBODY did it, that's mostly on the person who named the horse! read more

They did a beautiful job. They're so kind and i can tell they treat your babies with care. Thank you for everything. Because of them we were able to have our baby home before Christmas. If you're skeptical on the imprints as i was they genuinely are your animal, i know this because of his nose we received in an imprint and the paw we gave done previously while he was with us in exactly a match. read more

Everything was very smooth and quick when I didn't have the capacity to deal with this. Thank you.

I had a very good experience with Agape Pet Services. Although i never went to their location, their product was delivered to me beautifully. My sweet Pudgey has a beautiful wooden urn with a pug right on top of it. I also ordered the paw print and the paw print was clean and pristine. Im so happy to have him home and will be ordering their charm beads soon so that i can carry my baby with me forever. Highly Recommend read more

I really wanted to love this place because it was recommended by South Paws but I wish I had chosen a different place to have my baby cremated. Please hire people with more empathy. read more

The staff especially Karen, Tina and Garrett are amazing. Helpful compassionate. They were so wonderful helping my grandparents when their dog passed. There are no words for how grateful and how much I would recommend them. read more

This is a wonderful service. We recently lost our cat, Jasmine, who was a member of our family for 15 years. Our vet, who cared for her over the last several years of her life recommended Agape. We are so glad that she did. Jasmine came back to us in a very dignified and respectful manner a week after we left her with our vet. Her urn had an engraved nameplate, a glass front that enables you to place a photo, paw prints , nose prints and a signed sympathy card all presented in a blue velvet bag. This is a wonderful service that makes a difficult time so much easier and gives you the peace of mind knowing that your pet's remains were treated with care. Having Jasmine back is a great comfort. Thank you Agape. read more

When you loose a pet don't go here. lost our 12 year old German Shepard most loved dog, raised my kids. ordered Nose prints got Paw prints. No Refund. some things returned to us like ashes, paw prints and a nose print from a photo. we didn't find out until ashes were returned. then they sent one item a necklace back to the vet 20 miles away. Not Good service. with all those mistakes wonder if my dogs ashes are what was returned? read more

We recently had to make the hardest decision and allow our beloved 12 year old lab cross the rainbow bridge last week. We decided to have a private cremation by Agape Pet Services. This is the first time losing a pet so I didn't know what to expect when we picked up his ashes. The urn is beautiful and made very well. They included a name plate, a certificate of cremation, a sympathy card, pamphlets on grief and the paw print in a frame. All in a beautiful velvet bag. I am glad I decided to honor our Bandit this way. Thank you read more

Agape Pet Services - Pet Cremation Services Near Me - Boonsboro, Maryland

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We had our at home vet assist with the passing of our 14 yr old pup. She made all the arrangements for his cremation and what a blessing to have such a caring and loving send off for our baby. Today our boy came home to us, in a beautifully wrapped blue velvet bag, in a lovely engraved box, paw print, a bit of fur, and sweet condolence note. We had no idea what to expect and we will be forever grateful for the thoughtfulness, care, and beauty that Agape took with our boy. Thank you for your wonderful services. read more

I strongly recommend Agape. They treat you and your pet with the utmost respect and reverance. I sincerely apprecaite their services, they made a very difficult time a little easier - THANK YOU read more

Patty went above and beyond to assist me when I lost Patrick. She was kind and empathetic and reached out to the lab regarding his necropsy when it wasn't her job to do so. But that is what above and beyond is. Thank you Patty. read more

If I could leave negative stars, I absolutely would. My best friend has to say goodbye to her soul dog after a sudden decline due to the progression of an aggressive cancer. She trusted Agape with the care is her heart dogs remains. She ordered a circular urn, with a base which the name plate would be mounted on. Imagine her surprise when she received the urn with no base and a loose name plate. Apparently, they offered to send a base. Fantastic! I know nothing would be better than for someone who is in an incredible state of mourning to have to assemble her heart dogs final resting place herself, like it was a diy project from Michaels. I am beyond livid and appalled by the lack of compassion shown initially and that the response to fix the issue was "well, we can send you the base." I honestly am so aghast as a veterinary professional, that the only feelings I have are those of disgust and true distain. How dare they. I will be making it my personal mission that none of my clients moving forward utilize Agape, come Hell or high water. They should be ashamed of themselves. read more

I honestly do not know where to begin. I am so grateful for these incredible people. The speed in which they answered me, returned calls, and got to the farm was unexpected and much appreciated. The respect they showed while picking up my horse, Chance, was something I will always remember. And the kindness and compassion everyone I have spoken to and dealt with at Agape amazed me. Thank you for making this heart wrenching time into a heartwarming experience. read more

To say this is an unprofessional and callous group of folks (that are supposed to help clients who are losing a beloved animal) would be an understatement. Our wonderful horse who was 37 years old, had to be euthanized and we were referred to this group for cremation services. We paid $2,000 dollars to cremate our horse and for that we had the person we discussed the details with consistently call her by the wrong name. Coincidentally and horrifyingly, it was my best friends name. I corrected the woman 3 times and explained that she was inadvertently using my best friends name not my horses name and asked her to PLEASE stop it, explaining this was very upsetting. I was already upset over losing my horse. This woman seemed annoyed at being corrected like it was some small unimportant detail. Then, I received a call today from a different woman about returning my horse's cremains and SHE started using my best friends name not my horses name. I explained to her that she was using the wrong name. I checked if she had the spelling of the name wrong and NO, it was spelled correctly. Then she said defensively she was "just doing her job." It went down hill from there. I asked her questions regarding the amount of weight and size the box and the cost of shipping. She couldn't answer the questions and transferred me to someone else who...wait for it...Used my best friends name instead of my horses name, AFTER I explained to him what had happened with the name mix up. It is not that similar a name and starts with a completely different letter. I AGAIN checked for the spelling and he said, Oh sorry. We do have the spelling correct. "We will give you our basic urn for no charge." What the actual blank? If they can't even get your pets name correct, do you think you are going to get your pets actual ashes? How do you think they handled her body? With respect? Doubtful! Avoid this place...and ATTENTION VETS OUT THERE....be aware of how they are treating your clients and stop recommending them. After reading all the other ONE star reviews, I see I'm not alone in my experience with this company as callous and inept. With the name of Agape Pet Services (Agape being "the highest form of love," and "the love of God for man and of man for God"), you would think they would show some of it in basic respect with attention to BASIC detail. They made me feel like I was wrong for being upset and having to correct them over and over and over again. read more

Our vet sent our dog to Agape Pet Services for his cremation, and they went above and beyond what I was expecting. You can tell they took such time and care with our beloved family dog in every way. His sweet little clay paw print, to his precious inked paw and nose print, perfect. And to top it off, his ashes were placed in a beautiful wooden urn with his name on it. Thank you Agape for the beautiful memory of our dog, which we will cherish forever. read more

This place did a really beautiful and caring job recently for my boy Curtis. I loved the cat more than anything and Agape even sent a card and a pamphlet on dealing with the loss. Highly recommend Agape!! read more

Agape Pet Services is a class act. They are respectful, professional, kind, and gracious. Our baby girl Holly came home to us in a gorgeous wooden urn that was engraved in her memory. We also received a framed pawprint and clippings. All was presented in a very tasteful manner. There is no doubt that Agape treats your baby like he or she was one of their own. Unfortunately this is not our first experience with pet cremation. In comparison to other pet services, Agape can stand tall and proud. They very obviously treat your baby with dignity and respect as well as they do the owner. Thank you Agape. We can now begin to heal. read more

An absolute fraud. $125-$200 extra to attend a cremation? Sorry, Agape, but one of your neighboring pet cremation services charges a fraction of that for an attended cremation, and has the same base price. Yet another doesn't charge an additional fee at all. And neither offered conflicting quotes to two separate prospective clients. Folks - do your research and don't accept a price that just seems off. There are companies in this industry that apparently pray on people in their time of grief, and Agape appears to fall squarely into that category. read more

My beloved K-9 partner came back to me in a beautiful wooden box with a nice clay paw print in a black plastic frame. It's so beautiful I'm ordering 2 more boxes for my previously deceased K-9 and my current working dog so I'll have 3 beautiful matching boxes for all 3 of my K-9 partners. The velvet bag and card are all nice touches. Thank you Agape! read more

Agape Pet Services - Pet Cremation Services Near Me - Boonsboro, Maryland

We were devastated after having to put our cat down earlier this year. I'd never had a pet cremated before and I was expecting to get him back in a plastic bag or a cardboard box and having to go through the ordeal of finding a box for his remains or burying him. It took me over a month before I could bring myself to pick him up. I'm not saying that I was "delighted" after I finally did, but it definitely took away some of the pain. They took an impression of his paw print in plaster with his name spelled out on it and his remains are in a beautiful little wood box. I cried again because I was so happy with the results. I won't use anyone but them in the future. read more

Agape Pet Services - Pet Cremation Services Near Me - Boonsboro, Maryland

Let me say first that you obviously do not want to think about this time for your pet. I had literally never thought about what to do with my dog's remains before she passed. The animal hospital where we were used Agape, and I just sort of went through the motions and agreed to everything. But after the fact, I looked up Agape and saw they had a lot of extra services that you could request. I got my dog's paw and snout prints, in both ink and ceramic. Their services were quick - my dog and the products arrived earlier than they estimated me over the phone, everything seemed reasonably priced, and the products were all very nice. They are lovely reminders of my pup. I recommend them - during such a stressful time, you need to pick a company who you know will handle your pet's death with respect and make things easier for you. read more

Losing a pet can be one of the hardest things to experience... my 12 year old cat Marisol recently passed away from cancer. I had her euthanized at Friendship Animal Hospital in DC. They sent Marisol to Agape where they cremated Marisol, put her in a lovely wooden box with a gold plaque saying "In loving memory of MARISOL" and they included a clay imprint of her nose. For an extra $35 I got a clay imprint of her pay prints as well. Both clay imprints came in a lovely leather "book" and all were delivered in a velvet bag. They also include a very kind card. They treat our beloved pets with dignity and respect. God bless these people... they know just how much love an animal brings to our lives. read more

Thank you for your exceptional service and compassion during the cremation of our beloved Diggy. We trust our vet to make the best decisions and they didn't stop with the selection of this choice during a difficult time for our family one week ago. The box and name plate are perfect and beautiful. We feel very thankful that you conducted such a fast, courteous and heartfelt contribution to this process. Thank you again read more

This group of people were meant to do this job - the level of care and compassion that they give to such a sensitive situation is beyond par. I felt as though my Handsome Boy Charlie was their only priority. Thank you so much to everyone on the staff at Agape - you all made this difficult time that much more bearable. My wife and I send our deepest appreciation. read more

My husband and I attended our sweet doggy's individual cremation. We were able to say one last goodbye to him in a private room. Chris carefully and compassionately outlined what we could witness if we wanted and what to expect. The latter was quite helpful. While the cremation took place, the urn was inscribed. At the end, we were able to bring our sweet boy home that day. This was a difficult day that Agape made better. Also, the young men who came by our house to pick him up the night before were respectful and gentle. read more

The staff at Agape (particularly Patty and Jasmine) were very attentive and compassionate. I had several calls with them and they always called me back right away to follow up, throughout the whole process. Patty assisted in trying to resolve an issue regarding a bad experience I had at the emergency room where my dog crossed the Rainbow Bridge. A technician in the ER at Metropolitan on Rockville Pike ignored verbal and written instructions and separated my dog from her bed/blanket/stuffed animal, which I wanted my dog to be cremated with. When I discovered my dog was transported to the crematorium in a body bag *without* her things, Patty/Agape put the cremation on hold and made calls to the ER to arrange for my dog's items to be delivered to Agape before cremation. Again Metropolitan ER goofed up and set aside things that belonged to a different dog (**apparently Metropolitan ER is separating all cats/dogs from personal items their grieving families wanted cremated with them**). It took 3 days for Metropolitan ER to locate my dog's items, which I picked up myself (they handed them to me in a trash bag). I delivered the items to Agape myself. Patty and Jasmine greeted me warmly as soon as I walked in the door. Patty assured me she would personally bundle my dog in her bed, blanket with 2 small stuffed animals, and then she expedited the cremation immediately thereafter. My dog was delivered to my home a few days later. I hope anyone who reads this review will be mindful of the fact that veterinarians/animal hospitals **may or may not be carrying out your last wishes** for your pets. Please make follow up calls to the vet/ER and crematorium to make sure your pet's sentimental items really are being documented and itemized on check-in forms, or on their computer systems, and transported with your pet - so that Agape can cross-check and verify with you. I was lucky, I was able to fix my situation (with Patty's/Agape's help), but most families who do not make follow up calls and trust blindly don't realize their pets are not being kept together with any blankets, stuffed animals or beds you wish them to be cremated with. I want to thank Agape for helping me through the process, keeping me informed all along the way, and easing my grief with their patience, kindness and compassion. read more

Agape Pet Services absolutely gets 10 stars! We received the remains back today of our sweet boy, Mocha who lived 17 wonderful years. Mocha's ashes were delivered in the most beautiful wooden urn that was placed in a blue velvet bag. The urn even has a place to put Mocha's picture and included a "in loving memory of Mocha" brass plate. We also received a paw print in a frame with Mocha's name on the frame. There was a lovely and thoughtful card in the box. We were so deeply touched when we received the package today. We had tears of joy knowing that our pup received only the VERY BEST! I would highly, highly, highly recommend Agape Pet Services! read more

I want to let folks know that you can trust Agape to treat your pet with care and dignity and provide you with outstanding service. I recommend, if you can, to go to Agape to visit with your pet and view the cremation. Agape will charge a fee of $125 - $200, depending if you want to view the entire cremation process, which can take up to three hours. The fee covers the cost of their time, effort, and the fact that they halt all other cremations and outfit the cremation room with curtains for you. I'm very hard to please and the Agape staff exceeded my expectations. Here's our story. My wife and our two sons lost our beloved English Lab, Fred, on Sunday and had him cremated with Agape on Tuesday morning. The LifeCentre in Leesburg (VA), where we lost Fred, recommended that we use Agape. The cost to retrieve Fred from the LifeCentre, cremate him, and place him a memorial box with ink paw prints was significantly less than expected, so I was skeptical, plus we wanted to make sure that we received our dog's ashes. Agape was outstanding from the first phone call until we left their facility. We drove from Leesburg, VA to Boonesville, MD and arrived 30 minutes before our 9 a.m. appointment. The Agape staff greeted us and took care of us right away, no delay, explained what would happen, answered all of our questions, and brought Fred to us on a pillowed bed with blankets. The Agape staff were very empathetic, you could tell they really cared. Agape gave us a private room to spend as much time as we wanted with Fred, which I'm so glad we did. Fred didn't look any different than when he was sleeping, they took such good care of him. We watched the staff place Fred in his own cremation chamber, left, and came back when Agape texted us. The process took about three hours because Fred was so big. We paid $125 to visit with the Agape staff and learn the details of the cremation process, visit with Fred for as long as we wanted, witness Fred being placed in the chamber to verify that we're receiving our dog, and our dog only. And, then being able to bring him immediately home. The $125 is a small price to pay for the individual attention, extra time with your pet, and the private viewing. Since we were there, the Agape staff stopped all other cremations, fitted drapes around the cremation room, and dedicated their time and efforts solely to us. read more